Questions

Iʻm so tired of not being able to speak to a human support person. I have a subscription to Creative Cloud for years now. Within the past several months the desktop versions quit working, they just hang or shut down. While the web versions do work they are really cumbersome to work with and force you to use their cloud storage, which I DO NOT NEED! After months of trying to get help, reinstalling programs, etc. this is the final straw, if I do not get an Adobe customer support person to contact me about these issues I have no other option but to cancel my subscription!! Unfortunate because I spent a lot of time learning the platform. However, if you look around there are a lot of options available these days and some of them are FREE. Adobe, if you do not change customers like me will be leaving in droves! To bad because this used to be a great company.

I am a new user and I cannot get rid of error code 198.  sync installer will not install.  I have removed every single adobe app and even used the cleaner.  I also removed all apps from my iphone. I still cannot sync.. this is all in the apple ecosystem.  Please help 

Periodically, especially when it loads upon start up Creative Cloud produces a loud buzzer noise. Seems to do it whenever an update has been installed as well. I have a macbook pro running the lates OS. The computer does not do the buzzer noise for any other apps. Cannot find any preferences that has anything to do with that. Any ideas? Thank you.  

Dernièrement, j'ai mis fin à mon contrat d'abonnement. Mon contrat se terminait aujourd'hui. J'arrive à supprimer Creative Cloud de mon bureau d'ordinateur, mais pas le fichier Adobe Creative Cloud. J'ai tenté plusieurs fois mais sans succès. J'ai même réinstaller la version pour le bureau et de supprimer le fichier mais sans succès. Ça m'indique tout le temps que je dois installer Adobe Creative Cloud. J'ai vraiment besoin d'aide !!! 

Al instalar Adobe Cloud Desktop, comienzo a tener problemas con mi teclado de notebook. De estar funcionando lo más bien, el teclado de mi notebook comienza a tardar en responder durante unos segundos. Luego se soluciona y al dejar de teclear, el problema regresa otra vez. Si ingreso en modo seguro, la computadora funciona perfecto. Probé desintalar todos los programas de adobe. Formatié la computadora, volví a instalar el programa de adobe y el problema regreso otra vez! La verdad una pena.  Me gustaria saber si a alguien más le pasó ? Mi sistema operativo es window 11 home. Y la notebook es una gamer 2024.Gracias. ----- After installing Adobe Cloud Desktop, I started having problems with my laptop keyboard.After it was working perfectly, my laptop keyboard began to slow down for a few seconds. Then it cleared up, and when I stopped typing, the problem returned.If I entered Safe Mode, the computer worked perfectly.I tried uninstalling all Adobe

Hi. I have license Creative Cloud Pro.  But Adobe premier closes   Why the supplement burns and I reject this assignment ?????    

Last week I needed Photoshop but I couldn't open it because it happened to be removed from my computer (MacBook Pro 13-inch, M1, 2020). Today I found out that the same had happened to Premiere. Why? Nobody asked me!I had to re-install both apps and now all my settings are gone! 🙎

Earlier today when I opened up photoshop, it showed that my photoshop license will be expiring in a week, I'm using photoshop through my student Creative Cloud plan but the license expiration purely mentions photoshop, exluding my Creative Cloud plan as a whole. I even checked After Effects to see if it was just photoshop acting strangly but it also said my after effects licnese was expiring in a week too The issue is that it should be too soon for my creative cloud plan to expire, I purchased the 12 month plan back at January of this year, I even checked my email just to make sure I got the info right I logged in and out of my account in the Creative Cloud app but to nothing changing Is this some sort of glitch that can happen? If my Creative Cloud plan is still active, could specific apps be deactivated individually? Is it fine to just ignore it? Also, if I would need to end up resorting to the Adobe Cleaner Tool, does it just delete the apps, or does all of the f

Las facturas que me están llegando por el servicio no traen mi RFC y en la administración de mi cuenta no hay ninguna celda para agregar mi registro federal de contribuyente RFC. El SAT no me admite estas facturas como válidas por la falta de este dato. ¿Quién me pude ayudar?

Why i am facing unable to sync promplem on creative cloud. And show error code: 306

 Hi everybody, I tried to share a file from my Creative Cloud, but, when I select one I don't have the “share” (“condividi” in italian) option in the bottom (as you can see in the pic). Do you know why? 

I want to download the beta version of Adobe Illustrator, but I can't find it in Creative Cloud. I've tried everything, but the beta version is nowhere to be found!

scammer alert : Cumputer Dukan <link for scammer removed by moderator>  i paid for a lifetime software and instead this fraud gave me a free 7 day trial for subscription.    i requested 2021 or 2023 software not the newest for my older mac catalina os.  he sent me a reciept saying 2025 software in the link to download it - BUT it did come up as 2023 in the icon after loading.  HOWEVER it does not open as software. instead, it shows a popup box THIS IS A 7 DAY FREE TRIAL FOR SUBSCRIPTION.  i live in rural india. we have no cloud access and 1gb per day internet. i need software NOT subscription for a book with many illustrations.  i do not have the access to internet for a subscription or cloud use.  this is why i need software and adobe only sells this by 3rd party.  it looked scammy (doesnt even spell computer correctly) so first, i actually spent hours in chat on adobe to purchase direct.  the chat agent gave me the SAME LINK i w

Привет,У меня проблема с Adobe Creative Cloud. Приложение не запускается и постоянно выдаёт ошибку о невозможности подключения к серверам Adobe.Я уже попробовал:Проверяю подключение к Интернету (работает отлично)Изменение системной даты/времени (они верны)Разрешение Creative Cloud через брандмауэр WindowsПереустановка приложения Creative CloudНо ничего не помогло.Не могли бы вы подсказать мне, как решить эту проблему?Заранее спасибо!

I've just received a replacement Laptop from my insurers, however, instead of replacing like for like, they've given me a Microsoft Exertis Surface 15 laptop, this operates on the Snapdragon X Elite CPU. Whilst this is ok for basic stuff it appears there is an issue when trying to use all the new AI functions within PS, LR and ACR, the issue being they don't show, aren't available, damned annoying, anyone else had this issue and if show is there a work around, any advice is most appreciated.  

Hey everyone,I’m running into an issue and hoping someone here has a solution. I’ve been trying to move my project files back to Creative Cloud storage, but for some reason, it’s not letting me. I’ve tried the usual methods, but no luck so far.Has anyone else experienced this? How do you usually upload your projects back to Creative Cloud? Any tips or workarounds would be greatly appreciated!Thanks in advance!

WE SHOULD TURN IT ON OR TURN IT OFF ! IS IT CHANGE THE FINAL OUTPUT ? 

How can I save "Creative Cloud Desktop" (Icon) to Speed Dial*?This is a desktop PC; old and incompatible with newer updates.Opera browser

здраствуйте. у меня не открывается фото в 2025 году, помогите мне пожалуста решить эту проблему, 

I recently got the newest MacBook Pro M4 and I redownloaded CC and all the apps that I had in my previous Macbook Pro with no issues, or so I thought. I keep getting errors below and read the adobe articles and all requires previous steps that I can solve, such as making sure the library is synched (it wont sync), updating CC (cant update it), etc. I can still access the apps i have downloaded on my Mac, and also have CC installed at my work desktop and everything works fine, but library is not backing up and can't update CC there as well. I am confused on what I can do, I considered manually deleting the apps but the apps are not backed up and am concered I will lose my projects and they are important on my desktop as well. I also cant download new apps on Mac such as AE, that is downloaded on the PC at work. Here are the errors I keep getting error 109 at work PC , error 108 in the Macbook Pro (which I know what it is and make sure I dont have any open app)  

Hello all, I encounter an error (0xc000007b) trying to open all versions of Photoshop I can install from Creative Cloud Desktop. When searching online, I see this error is related to C++ runtime library dependencies. I am running on a Windows ARM architecture Surface Pro X with the Microsoft SQ1 processor. I have tried following instructions in forum posts installing various C++ runtime libraries to no avail, but I highly suspect that most forum responses will not apply to me, because of ARM architecture. Therefore, I imagine it is fairly important to be updated to the latest version of Creative Cloud Desktop, and then I can go from there. When trying to update Creative Cloud Desktop (not Adobe XD), I get an error code 191. Here is the relevant log output from C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log. I have tried all solutions here or they do not apply to me. Info log output:FATAL: Error (Code = 191) executing in command 'AddU

I can not download acrobat, have not tried any other app. Says I do not have any available storage, I switched the destination to a drive with PLENTY of available storage but has the same issue. This has been going on for 2 hours.

Hello, I created a website from Adobe Muse for a client 6 months ago. As you know, you can access Adobe Muse when you go to account>preferences>apps tab in creative cloud and click "show older apps". But after 6 months, I had to reset my computer for some reason and I cannot see the "show old apps" option in the creative cloud I just downloaded. For this reason I don't have access to Adobe Muse. I use the Creative Cloud All Apps 100GB package individually. I watched a video on the internet showing that I can activate this feature from the admin console, but for some reason the admin console does not allow me access. What can I do? If I cannot update the website, I will be at great loss.

Hello, two days ago I got a weird error when starting creative cloud.Sth about Microsoft Visual c++,I thought I might have a bad file so I reinstalled that but then creative cloud and the apps still diidnt start.So I deinstalled all of creative cloud and the apps to reinstall them hoping to make it work again, but since then whenever I try to install creative cloud or one of the apps like Photoshop or premiere pro directly I get this error and I just don't know what to do.I have a Video to finish soon and I really need this to work... This is the error I keep getting:If anyone had this and solved it before I would be truly grateful, because I don't know what to do anymore. Here are some more things I tried:I uninstalled the apps using the windows programm uninstallerI deleted the adobe folder (thought it might not be able to create new ones when theres one there already)I reinstalled Microsoft Visual C++ (This might not be related but it showed up at the same time with a

I cannot resize Creative Cloud onscreen. This happens only with Creative Cloud, so it is not a scaling issue. The problem does not exist with Photoshop or any other application. I am wondering if it has something to do with recent updates.Adobe Photoshop Version: 26.9.0 20250724.r.15 b15e8a4 x64 (final, Release)Operating System: Windows 11 64-bit