Questions

Creative Cloud unknowingly downloaded 20+ GB of software without my consent or acknowledgement. I use my phone's hotspot for my internet connection, and now it is basically out of bandwidth, leaving me without internet for the remainder of the month. This is incredibly unfair. I think that Adobe ought to pay for the cable internet that I am now forced to get due to horribly unfair decision to sneakily download nearly their whole suitte behind my back without my acknowledgement.

Bonjour, Je viens d'acheter un abonement LR + PS mais creative cloud ne se lance pas.J'ai deja essayé la reinstalation et l'outil de netoyyage adobe mais rien ne fonctionne !!! Je ne peux donc pas telecharger lightroom et photoshop et je paie un abonement pour rien....  Merci

Hi, Given that Creative Cloud will discontinue from Feb next year, I'm wondering what alternatives anyone can recommend? We're a video editing company so the main feature I'm looking for is to share and save premiere pro files as they are updated across the team as with Creative Cloud. Have done a bit of research but am not sure where to start. Looking forward to any suggestions! Thank you

Help please!  Lightroom is saying I have to start a new trial when I already have a subscription.  I've had a subscription for years, and now I can't access Lightroom at all.  Does anybody know a fix for this?  Payment is up to date and not due until Dec. 23.

A couple of weeks ago I started getting a message at startup that CC would not sync. It was not possible to open the app. I have the photography package and both Lightroom Classic and Photoshop were working fine. Nor was there any problem in syncing photos from Lightroom to the cloud or using Adobe Portfolio. I could access my Adobe account online. All seemed to be working fine apart from the CC desktop app. This means though that I cannot update my Lightroom or Photoshop. I finally uninstalled CC Desktop using the uninstaller - I tried the repair option tto no avail. I then downloaded the desktop app exe file and tried to install it. It will not install saying "the server is not responding currently" and "error 207". I have trieddisabling my anti-virus software.I tested the activation servers - 2 logos.I received a pong from Im.license.adobe.com/vact/ping.I checked the GlobalSign Root CA certificate. I used the Limited access Repair toolI  am on an un-networked Windows

Enterprise account, Mac OS 13.6.1, CC 6.0.0.571.  I went on vacation for a few days. Back to work, and my Creative Cloud Files folder is all old files that have been deleted, and none of the stuff I was working on before I left. How do I fix that?  I fortunately have another backup and was able to access my files there. And I have mapped the CC syncing to a new folder. How do I prevent it from syncing the old files in the cloud to the new local folder?  As an aside, am I correct in my understanding that Creative Cloud file storage/syncing for Enterprise accounts will NOT be going away in February 2024? 

Ola, instalei o Photoshop E Lightroom Cdo pacote fotografo no Mac com o Ventura processador Intel, teste grátis dos apps, porem quando abro Crea tive Cloud, não aparecem aplicativos, e aparece aviso: Você não tem acesso para gerenciar aplicativos. É necessária a permissão do administrador de Ti para habilitar o gerenciamento de aplicativos. Exclui o arquivo ServiceConfig.xml, e não resolveu. 

just go creative cloud.....how can I increase text and image size on desktop app?Similar to Control + on a browser.....my old eyes can't see the small text and graphics 

Hello dear Adobe friends, I need help with a situation that bothers me very much. There is a warning like the attached one on my computer screen, it never goes away, what should I do?

Hello, I have been trying to figure out why when I am printing labels 3.33 w x 3.875 height 6 labels in one sheet.  They keep veering to the right and will not center where it is suppose to.  I have tried scaling it in differnt ways, scooting it way over to the right and it will not stop printing it this way.  I cannot seem to figure out what is happening.  Help!

Hi, I cannot move the Adobe folder created when installing applications into the iCloud document folder which contains preferences and presets.This folder fills up quickly and takes up too much space in iCloud which becomes saturated.I surprisingly haven't found a way to choose a new location.Any ideas?

Hi, accidently i entered a wrong email adress and i purschaded your free trial. Now i cant turn it off and i need some help. Your chat bot can't help me with this because he doesn't understand this problem.

Soooo.. I purchased Creative Cloud on October 17th and got the first bill of the Annual contract paid monthly or what ever it is called.... paid the secound bill on November 17th again and the day after I get a mail which says the my payment is due and that there is an issue with my payment details even though the money had been taken from my bank account. I contact the bank and they said that everything is ok the payment had been done It will just take some time until the transfer is finished you know because different currency different countries different banks ... the transfer took almost a week but I get the same mail and i don't understand why. I have only one plan and I don't want to pay twice for the same month. And so I was wondering if someone could help me cuz I believe I am not the only one that came across this problem. If someone knows how to solve it I would be greatful. 

Can I use my iMac adobe creative cloud on an iPad Air or do I need an iPad Pro?

I'm trying to deactivate CC, Photoshop and Bridge to go to a new computer. Deactivation advice says to click on "help" and then "deactivate." There is, of course, no "help" on any of the screens I can find. The "help" in my CC page is distinctively unhelpful. Any suggestions?

Guten TagDie Werbung, auf der Startseite, geht nicht weg, ich kann nicht arbeiten.

After an update my Adobe Creative Cloud no longer has an icon and I can't access it anywhere, although I see it in my install/uninstall programs.Do I need to uninstall/re-install Adobe Creative Cloud?  And if so, will it also uninstall/re-install Photoshop and Lightroom?Your help is greatly appreciated.Sharon

I have the Creative Cloud photography plan and currently have installed Adobe Lightroom Classic, Photoshop (both the release and Beta versions), and Acrobat Reader. My PC runs on an Intel i5, 64MB RAM, and Windows 11. I use JV16 Powertools to keep the registry as clean as possible. My anti-virus is from ESET. My VPN is NordVPN. All of these are fully up-to-date. My boot drive is a Samsung 970 EVO 1TB SSD.One of JV16's functions is the ability to see how long it takes for your PC to start and which programs (I refuse to call them apps!) are slowing down that process. Today, that time was nearly two minutes, and 93-94% of that time was due to various Adobe programs, and this is about as bad as it has ever been. Normal times as of late range from 79-90 seconds. On this PC with a reformatted c:\ drive and a fresh Windows 11 installation, this took 39 seconds.Do these sound like normal bootup times? Is there something I can do to improve them short of upgrading my CPU to an i7 or i9?&n

Hello, creative cloud is stuck on black friday which expired yesterday and won't let me manage anything, so no update or anything. Does Pete know how to solve this? Thanks

I have recently used the CC app to uninstall the beta and prerelease version of some apps. The folders for the apps remain, as do some support files and at least one application. The CC app reports they are all uninstalled. Would it bungle anything up if I deleted the folders?

Confused by lack of Adobe tools for website development. Looking for suggestions on a web builder tool where I can self-host the finished site. I dumped Dreamweaver some years ago as it became too buggy and slow. Not excited by VS Code and Bootstrap anymore. Been building sites for 20+ years - now I'm looking for speed for mostly simple sites (aka: not commerce).  Looking around on Adobe site, and I see a huge gap... What happened?Adobe Express looks to be too light-weight. Thanks!

In order to maintain file interoperability in the company, we have unified the 3D Painter version. But when I want to experience the functions of a new version of 3D Painter, it becomes very troublesome. I have to constantly communicate with everyone to negotiate upgrades to prevent me from accidentally saving files at work and making them unable to be opened by others.

As the title reads, because i dont have an active plan it not even letting me login all the way. It open's the browser, isgin in, it tells me to close the browser and then signs me out.  

I have been graduated in last June. Can I still purchase the student version of the Creative Cloud, even if I don't have the University's email anymore? I read on somewhere that you can access student version an year after graduation. I have a Student Certificate from last May and a Diploma from June. When I try to purchase the student version of CC and I put graduation date there, it not allow me to continue purchase, because graduation date is not eligible. Is it the case that I can't use the student version, even though it's not been a year since I graduated?

At my Windows 10 64 bit CC Application (Version 6.0.0.571) are not all apps that I have installed listed under "Installed". The apps Acrobat, InDesign and Media Encoder are listed. But the apps Premiere Pro, Lightroom Classic, After Effects and Photoshop Beta are not listed under that point. Here are some screenshots.