Questions

APPs say cloud storage full - when I log in to creative cloud it says I have no files or libraries... where is my data, and where do I go to manage it?!

Hi! I have a very unusual problem I think. A couple of years ago, my collegue shared her Adobe Creative Cloud with me. Apperently you can share with one other person. Later, her daughter needed to share instead of me. At that point I didn't realise the files would be impossible to get rid of. I no longer have, or wish to have, any contact with her and I really need to unistall the files since I can't use them without a log-in. And without a log-in, I can't uninstall either. Cul-de-sac. Any creative ideas?

HelloMoved the contents of a MacBook running Catalina to a newer MacBook Pro running Ventura using the native Migration Assistant application. The newer MacBook won't launch the Adobe Creative Cloud (Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy…) or repair the Creative Cloud. Attmeping to download and / or reinstall produces the following – We've encoiuntered the following issues: Installer was unable to access a critcal file/directory. Please try installing again. (Error code: 42). I can't install again and seem to be stuck with a file manager I can't uninstall or reinstall. Any help appreciated. 

Hello,I just bought a new computer and I'm having problem w how CC showing that I'm offline on the new device.I logged off the other devices and was abled to download all the app but after that it shows that CC is offline again. Now I'm currently logging in 2 devices.Do anyone know why it doesn't let me online on the new device?Thanks!

I would like to know how to remove my full Adobe C C off of my internal HD & add it to my External HD which has much more room.  Getting error messages that I nned to clean up the scratch disk , says it's full.  Won't moving all of the Adobe files to my external drive help ? I use the Windows 10 OS , I have the Adobe Creative Cloud program that has LR,  PS, Bridge, others that I do not use.  My External HD is a Seagate Plus with 1TB. 

Why am I having to reload PhotoShop CC? I went to my CC dashboard and PSD was not there. Yet there are programs sitting there I don't use. Was this a glich error? Thank you.

In Adobe Acrobat Pro (Windows 10 home 32-bit) I can access files that I scan from the android app Adobe Scan. However, I cannot see these files on the Creative Cloud Desktop app. Am I missing a setting so I can see all the same files on Creative Cloud or is it just buried somewhere in the desktop app? 

HELLO COMMUNITYSIR I BOUGHT SEAGATE  ONE TOUCH 5 TB HDD HARD DRIVEWHERE I GOT YOUR 4 MONTH FREE PLAN , WHERE PROPERLY DESCRIBED YOUR PLAN  BUT SIR ACTUALLY I HAVE NOT GOT ADOBE PHOTOSHOP LIGHTROOMAND ADOBE PHOTOSHOP , 

Hello I've been having some trouble with the CC desktop app on my private laptop since some time. I've been in contact with the Support for some time now but so far they were not able to help me. This is why I want to ask the community. Maybe someone here has an idea how to fix it. (I'm using CC in German, hence the error is in German. I will try to provide an accurate translation). In the screenshot you can see the message I receive when I try to install any apps. It translates to "Not connected to company servers. Please check your connection with the company servers. If the problem persists, please contact your IT admin".The problem is that this error occurs only on my (private) laptop no matter where I am. At the office I get the same error as at home (where I am the IT admin). Also, I am not using a company version of the CC but a private version. My workplace does not provide CC to us. I am also unable to access my Cloud files in the library or in the "Data" tab. T

Hi all, I am working with Creative Cloud desktop version: 5.5.0.617 on a RDS envoirment and i am missing the option/button for uploading my custom fonts, while on other PC (Windows 10) I am working with version 5.10 and i DO have the option/button to opload fonts. Can anyone clarify why this is?I could not have something to do with my licenses because the option is there on my PC. Thanks in advance! 

I have been provided access to Adobe products at workplace and have Adobe 360/Pro but even after loading Adobe Creative Cloud unable to download Photoshop. Download fails to download after 10%. Very frustrating.

I would like to know if any of you had a similar experience. Yesterday i contacted Adobe using thei virtual assistant, i had to renew my CC cloud subscription because they would double the price. I started talking with it, but it was not understanding exactly what i meant. So, it told me that it will conect me to an agent (a real person i supposed). But, when i started explaining, the answers where a bit odd. It first gave me a price of 25.55. It seemed good pricing. So i said ok. But i added another question: if they had some kind of deal inclunding SUBSTANCE. The answer was, "yes, substance is included in the all apps subscription" i already had. I said it isnt, and them the "person" told me to wait 2 minutes for another agent. So when the second one appeared, he made me a new offer for 36 euros. and never answered me about SUBSTANCE. It seemed a complete machine. Im an AI supporter, and love the capabilities, but this is not good and in the long run, its bad business. I cant ev

Anyone know why this is happening or how to fix it? The fonts have become somewhat difficult to read from a short distance. Note: font smoothing is turned on in Windows, so we can rule that out (see image with CC window title bar below; the title bar, which is controlled by Windows, is clearly using font smoothing, but the menu labels are not).   [Moderator moved the thread to the correct forum]

Teaching professionals look for active and creative ways to develop their skills to prepare students.  Is there a listing of Adobe Certified Teachers known or existing that can help not only interested employers hire team members, but also help guide teachers to be more competitive and relevant? If anyone can share a resource listing of Adobe Certified Teachers. 

Photoshop no longer appears in Creative Cloud list of installed apps. Everything is updated. Went to uninstall/repair and did repair. That didn't work. I know PS is installed and it works. Maybe it's just a glitch to be fixed in an update. Windows 10 Pro. CC v5.10.0.573. PS 2023 v24.4.0433.

Hola, queria comentar si puede haber una opcion de desativa de consumo de ram en la aplicacion cuando no se este usado o tener la opcion de desativar en uso de aplicacion en segundo plano. esta consumiendo bastante un 16% de mi ram.

Hi, when i want to open my creative cloud this happens, its in dutch btw  

I have a Windows 11 computer where the Create Cloud Desktop app opens, but closes the window immediately. Updates and the installation of Lightroom work, but only in the background. After a while the update appears. I first tried to repair the app. It does, but the window still closes immediately. Then I tried the Cleaner software by Adobe which wiped all my Adobe apps. I then reinstalled the Create Could Desktop, but the issue remains. I could reinstall Lightroom and Photoshop in the background. Is there any way to fix this?

HiMy business has a number of plans for a number of different adobe-products. I personally have a plan for Adobe Acrobat that i pay with my private creditcard. My college has a plan for adobe creative suite that ar payed via our corporate account. However - my coworker dosent have skills in InDesign, etc. Therefor I need access to her plan. How do we do this?

Hey Adobe, I don't want to be part of your stupid beta test of the most useless home page ever. But there seems to be no way to opt out of this forced beta test. If anyone cam help me with this it would be very much appreciated.  (note: I have never signed up for, or installed, any beta program from adobe, and have no interest in doing so when it is by choice, let alone when it is forced upon me)

Muita falta de respeito com o cliente que assina e ainda tem que conviver com perdas de arquivos por travamento do Photoshop, Ilustrator e InDesign. até aqui fica dando erro pra escrever. até quando vai este amadorismo? em're

I am not interested in being an unpaid beta tester for Adobe.So when I found Creative Cloud Desktop launching straight to Beta, I checked Help for how to get out. It said to use the three dots for More on Beta Apps and there would be an uninstall option.Never minding that I should not have had to look this up in the first place:1) There is no three-dots icon for all beta apps together; you would have to take this step for each individual app, and not all of them even have a three-dots icon.2) The three-dots icon actually does not lead you to an uninstall option. So I'm just stuck.Thanks but no thanks, Adobe. Beta should be an opt-in, not a matter of coercion.

Adobe doesn't want to hear any real feedback, just some preselected multiple choice responses. So, I'll say it here. I'm kicking Adobe to the curb, because of the incredibly cumbersome and annoying access to the software(not to mention the constant drain on system resources even when not using any Adobe product). Constantly having to "phone home" to prove you really do have a valid account. Then if you have no internet access, sorry, you don't get access.Sorry, this is unacceptable to those who keep schedules and deadlines. Out with Adobe, in with Affinity. 

I use two macs that both have my Adobe account signed in and i use creative cloud on both of them. Files are synced on one mac to a local drive, on the other mac i use a extrnal hard drive... The mac that i have set my Creative Cloud Files directory to be the external hard drives is not behaving correctly. I have my files on the external drive AND it puts them into a folder in my user directory - this eats up space i don't have, hence me configuring it to use my external drive! Why does this behaviour exist, and how can i force it to behave? 

I want to add a Signature/watermark to ALL my files not just for export and i really can't believe this option isn't availble.This should be an elementary process inmy opinion