Questions

We had a separate renewing Acrobat charge on one of our cards that someone had called to get fixed under a different account. Somehow our Creative Cloud service under this account was cancelled at the same time.  When I try to renew it won't do it.  I changed cards and verified both work it still won't renew keeps saying billing issue. Please help.

I have 30gb of files (9907 items) in my creative cloud deleted archive and I can't permanently delete them. When I try, the page freezes for a while and then when it refreshes, a little pop-up says 'successfully deleted 0 assets permanently'. Or it deletes some files but then the files reappear! I don't have time to delete almost 10,000 files one by one. How do I fix this? Please help! 

I used to share a onedrive folder to let them to upload images, can I do it through the creative cloud folder?

I have several InDesign projects that I've published online. All is well there. However, I'm remote right now and a customer has asked me to remind them of the URL to the live version. In CreativeCloud, I'm only able to find the Shared for Review version. Where can I find the live links to published docs?Thanks. 

i've spent hours downloading a product and serial # doesn't work. now they want me to deinstall ALL ADOBE products and resinstall them.  it will take hours.  as if i have nothing better to do. adobe customer supoprt sucks!!!

I can't accese my Creative Cloud Library. It is saying there is an error. It is saying "Something went wrong initializing Creative Cloud Libraries". How do I fix this?

I was using onedrive that the sync is very effecient, now i moved to creative cloud as I paid for this service and I find out that the sync is very very slow. To sync 20GB of data on a 20mbps upload speed, it takes me 2 days and still not finished. Anyone experience the same issue?

buna vreau sa mi schimb planul ,sa platesc anual ,nu lunar cum procedez ?

everyone say it should be 1tb, why i only get 100gb?

Explain why I m getting spammy pop ups from Amazon in the middle of working with photoshop on my phone? I have a contract and over pay for this software.

Hey guys my storage says 84/100gig had been used I've tried clearing space on my cloud but there is no files to delete 

Bonjour, comme nouveau dans le cloud je n'ai pas bien compris le principe de l'archivage. Donc...1) les fichiers dans le cloud sont-ils aussi sur mon ordi?2) les fichiers dans le cloud peuvent-ils être effacés sans perdre mon travail?3) si non, quel est la procédure...?Merci d'avance.

Which difference between make an Adobe Portfolio and making a WordPress site?... Is Adobe Portfolio is free when I have an account Adobe? thanks... 

am mid project; image moves involuntarily; text box won't follow keyboard; image auto cranks out of 90;stuff moves around screen; its crazy just crazy and ive just auto paid my sub. seems to be linked to touch screen app which i keep turning off as i use wacom. does touch screen default when adobe upgrade? its driving me bonkers. 

Hello - never saw this before. Popped up a minute ago and I do not know what to do... ************Previously, the program had the identifier “com.adobe.acc.ads.helper”, but now it’s “com.adobe.ccd.helper”. This probably means that the developer renamed the program in an update. But please inspect the names! If a process has been replaced with a script interpreter such as Python, its rules may be hijacked by a script virus.

I finally wanted to use the Creative Cloud. I just finished an 90-minute documentary in Primeire Pro and wanted to place it in the cloud for safe keeping. The file is 21 GB. I got a error saying that this file is too big! Appently you can't upload anything bigger than 1 GB? If that's the case, what good is it? 

Can i use my Adobe Portfolio website i made for my personal buisness to sell my own merchandise and ship out etc.? IF SO how can i add that feature?  (sorry could't find this answer on the web)

When I use linked graphics from my CC libraries, they show up as having a local file path, and not actually being in the cloud. So when my team members go to use this assets, all they get is agray box with a missing link. Did something change recently? It was my understanding that in the past, items in CC libraries were actually stored in the cloud. That seems to me to be the entire point of using CC libraries. This is a continuation of the discussion here: https://community.adobe.com/t5/indesign-discussions/cc-library-items-showing-as-local-not-cloud-based/m-p/12450018#M448754  

I'm having trouble using adobe fonts. I searched for solutions and saw a post that had the same problem with me. I think it has to do with using M1.Anyways, according to the post I saw, to fix this problem I have to install Adobe's cleaner tool and in this process I have to check the sync status.But the problem is, when I click the cloud acitivty icon to in the Creative Cloud desktop app I'm unable to see cloud storage and sync status beacuse it keeps on loading. Does anyone know how to solve this issue? Btw I've already tried reinstalling the Creative Cloud desktop app. 

They have the ABSOLUTE worst customer service I've ever experienced. Terrible. 

Every time my creative cloud does an update. It uninstalls it from my computer. So I download it. start launch. installs then disappears. plus the exe file for installing.

Why does Adobe insist on filling my screen with multiplying login popups when the computer sleeps? Even when no readers are running I get a screenfull of popups in the morning. Most annoying. Please cut it out!

I see many variations but I can't see an option.Creative Cloud does not load to PC. Downloaded file for this error. Will not open. Spent 1.5 hrs with support. No solution.Tried renaming Adobe file to Adobe old. Downloaded file attempt to install. Desktop icon now present but gives "needs repair". Repair will not function.Uninstalled Norton 360 and Disables Win security.No difference.Uninstall from Adobe will not work.Creative Cloud not in programsCreative Cloud shown in side menu but does not function.New system as shown below:AMD Ryzen 7 5800X CPU Asus Prime B550M-A WIFI Corsair h100XWatercooler 32G DDR4 Ram 1TB Kingston NVMe M.2 SSD HDDMSI 6G DDR6 RTX2060 PCI Express Video Card Matrexx 40 Performance Casewith Cooler Master 75w Power Win 10 Home 64BitHave had repair on old computer but that would work.Suggestions besides move to another product by competitors? OR rename Adobe  to Adobe old as this had some success.I did get a complete freezing of Win, except mouse would move. Ass

My company purchased 3 yearly CC subscriptions from Best Buy. We activated a subscription on 3 different mac computers. The last computer is giving an error of to many activations for Indesign. We used 1 Adobe account for all of the computers. How do we need to correct this issue?

Today I got a new MacBook Pro with M1 chip. The problem is that now the computer does not sync with creative cloud so when I open files that contain Adobe fonts it does not sync. The same with the cloud does not sync either. It says that the font is missing even though it is downloaded when I go to fonts.adobe.com. I have tried most things in installed both creative cloud and all adobe programs. Nothing works. I have also logged into my Adobe user on my colleague's computer and all works well there. Does anyone possibly know the answer to this? I do not know if it is due to M1 but I think so.