Questions

Hi Community, My old Macbook(13-inch, Late 2009) with macOS Sierra Version(10.12.3), I can't downlaod most of the graphic design softwares(error codes: 400a6ccf-9b09-4128-8646-233ff8e1428b); my laptop can only upgrade to macOS High Sierra (10.13), but it seems required macOS Mojave (10.14) for those software (e.g. Ps, Ai, Id, Lr, Br) As the Adobe service told me there's no older versions... can be provided by Adobe? And I pay every month..... Can u help me with this problem? Thank u!

Hi all. I've lost my Creative Cloud!! The icon has dissappeared from the top menu bar, and when I try to launch from the applications folder all I get is this....(see attachment). Help please!! Malc

i work adobe creative cloud but have only a white screen when it launchs, somebody can help me? 

Hi, I have a problem with Creative Cloud syncing. It worked normally in the office where there is a fast wifi connection, but it doesn't work at all at home using 2 mbs wifi upload. I can leave it on for the whole night and not even a single file syncs. Both Onedrive and iCloud work without problems.

I've just upgraded to an M1 Mac Mini, and in attempting to download the Photoshop beta to work with it, when I open Creative Cloud app , after even a single click of anything, anywhere in the interface, the app freezes and I can't access the beta tab to see PS.  Is anyone else experiencing this issue? I can't uninstall because I have software installed, and reparing it via that option doesn't help either. So, I'm unable to get a functioning version of PS until this problem is resolved. Would love some help on this and if anyone else is experiencing this issue.

Ich habe ein Dokument mit 350 Seiten. Wenn ich ein Inhaltsverzeichnis erstelle, erhalte ich nur den ersten Eintrag, sonst nichts. Was kann ich tun?

Hallo zusammen,ich nutze seit einiger Zeit Portfolio und bin auch äußerst zufrieden damit. Nun meine Frage: ist es möglich ein Gästebuch einzubauen bzw zu verwenden? und wenn ja was muss ich tun?

Hello. I would like to change the email that is linked to another Adobe account. The email that is currently connected to that account was deleted awhile ago. When I go to change the email on Adobe's website, I'm asked to re-sign into the deleted gmail account, which is not possible. Any other ways I can change that email?

IM A SPANISH SPEAKER, SO MY ENGLISH COULD BE HALF BAD OR GOOD. OK, I USED CREATIVE CLOUD WITH PHOTOSHOP AND OTHER APPS. THE REASON WHY IM WRITING THIS IS BEACUSE I OPEN CREATIVE CLOUD APP, AND IT DOES´NT OPEN. APPEARS ME IN WHITE THE APP ,BUT AFTER , CLOSE INMEDIATLY. SO I NEED HELP!! FOR ME IS TO FRUSTRATING!

HiIm trying to add a font to my brand section on Adobe Spark Post, but it wont allow me stating the font im adding is too big. My font file is .ttf and it's 3.5mb.Initially it says 'Each font file is limited to 1MB. Please choose a smaller file.'but it also says it supports files that are under 10MB.HELP!!!

Hello! I want to open Portfolio improvements post.I was sent before to adobe mail, somewhere, and they made some improvements, but right now I can't find any mails for that. So..Right here you can see what Page titles are in the picture and usually they are seen then I click or move mouse onto them. Can you make them movable> I mean that as option you can put them outside the box right under the box? and also as option if they in the box of image they can be seen 100% of the time, not only then you move your mouse onto them.I hope you make portfolio even better.And maybe others can also post here their thought about it, so we can improve it and make better together.Thank you! 

I have plan with 20GB storate, I uploaded to cloud 2 photo albums about 1 GB each. Used storage shows 0 GB. Is it normal and will synchronize after some time?

I'm in Russian locale, but using only English versions. Every time I start the Cloud app, it tells me that no software is installed. Because the app is switched to Russian and there's no Russian versions installed. So, every time I start the app, I need to:1. Disable Autostart (I really don't need the app daily and it will maximise my pain with the daily setup)2. Disable Autoupdate (I think that switching the language and flushing the settings is an updater's fault)3. Disable Autoupdate for the apps (For too many reasons I am doing it only manually)4. Switch the language to English5. Turn on showing the previous versions of the applications (I do use previous versions hard. And multiple versions simultaneously) On the next day, if I open the Cloud app, it will welcome me, because somehow it was updated secretly, even if I disabled it. Everything is in Russian, I have no apps installed, and so on, and so forth. And I will need to set everything up again, step by step. Any idea

C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe C:\Windows\System32\KERNELBASE.dllFull uninstall CC then use AdobeCreativeCloudCleanerTool. All  faq  from support not work. Someone Help please . Last chance is fully reinstall Windows.

My LittleSnitch is telling me Creative Cloud Helper wants to connect to ims-prod06.adobelogin.com and that the program has been modified: Previously, the program had the identifier “com.adobe.acc.ads.helper”, but now it’s “com.adobe.ccd.helper”. This probably means that the developer renamed the program in an update. But please inspect the names! If a process has been replaced with a script interpreter such as Python, its rules may be hijacked by a script virus. Did Adobe change the identifier to “com.adobe.ccd.helper”?

Dear All   I have bought a new MacBook Pro after my 7-year-old Air was getting slow and imported all my stuff. Everything worked fine except for the Adobe products, namely my beloved Illustrator that does crash at launching (probably some plugin issue). As I unsuccessfully tried to fix my problem with Illustrator by manually uninstalling it and reinstalling, i have encountered a new, more annoying problem: When the Creative Cloud App launches, it won't let me click on any button. I have read about of the installing buttons that don't work in the app, but my app has decided that this is not enough - therefore all my buttons cannot be clicked. Life was too simple anyways.... The only thing that seems to be working is the 3 small ones from iOS on the top left corner, that are not helping much. I tried to repair the App (when I wanted to uninstall there was this suggestion), and then downloading the newest Uninstaller and reinstalled the App. Still the same thing is happening.  

I can't click on anything in my Creative Cloud window. It is as if the mouse's button didn't click. Mouse works fine everywhere else.Any thoughts?ThanksLeo

Hello, I have an account with Lightroom 1To.My cloud storage is wrong: after removeing most of my files, it is still at around 700Go used (and before to remove my files, I had only 350Go maximum).If I add more files, the 700Go increase but it doesnt discrease whrn I remove the file.The synchronisation is ok, only the status of total storage is wrong.The issue is there for at least 1 week.how can I solve it? Thanks in advance for your help.

Hello, I just purched theupgraded acount for adobe in order to pasword protect my documents however I still does not give me access and says I need to purchase (which I already have). HELP!

In the same way as Google Drive and DropBox it would be helpful to be able to select which folders and files to sync or unsync on demand (especially when they're taking up storage space locally). When I'm finished working on a project with my team (working as a freelancer) I would prefer not to have it taking up storage locally once I move on to the next project. Current behaviour is that you have to sync or unsync EVERYTHING - or am I missing something?? 

Hello in my Cloud Files are only Files from photoshop but not from any other programm.Please help

I have only window os and microsoft office, adobe products on my computer, but the Security warning pops up.It means "Revocation information for the security certificate for this site is not available. Do you want to proceed? [Yes] [No] [View certificate]How can I solve this problem?

For anyone that has like a million copies of "Core Sync helper" after installing creative cloud, and see it running even when not using any Adobe product,use this script to get rid of that garbage: echo "get rid adobe garbage"ps -A | grep Adobe | awk '{print $1}' > core.txtwhile read p; dosudo kill -9 $pdone <core.txt

One of my creative cloud files is behaving very strangely. It keeps moving between folders every second BY ITSELF causing a constant pop up saying the file has been updated. I took a video because it has to be seen to be believed, anyone know what's going on here?

Since yesterday CC has been loading for about a minute then telling me I've been signed out and to sign back in, and it just does this over and over again.I've tried uninstalling and reinstalling, using the cleaner, and I've tried everything that the adobe forum posts on this problem say.The only other thing I can think is resetting my pc but I'd really rather not do that.