Questions

A customer who purchased 25 K-12 licenses from a reseller wanted to purchase 15 more licenses to complement the current subscription. The client asks if this is possible? Thanks!

Hi, guys! I downloaded Creative Cloud on my M1 Chip Macbook pro, but there were a lot of similar apps that can't be deleted, and I'm afraid if it will compromise my computer's performance, I don't think that's normal, as I've never seen it happen on other computers. 

Just started doing this, tonight.   ... ? for no reason ...  Weirdly suspicious, and ex-annoying."Unable to reach Adobe servers"  (see screencap below)Firewall settings are not changed, and I have no idea what it means about time settings?  And I was able to get the CC window to pop-up for a second and when I clicked on the community it crashed again.Signed in from my browser - to Adobe and their Adobe Creative Cloud "contact" button for support does not work, on their page, either.My account is in good standing.What is best action recommended? macOS Catalina, v10.15.7  Adobe CC Member 4 years approx.       

Hi, I'm trying to create something like this interactive graphic for my website - https://www.altium.com/altium-365  - how would I start that with Adobe? I can't seem to find any decent tutorials that don't require me to sign up for a service. 

J'eessaye de supprimer un dossier de Crative Cloud. Il réapparaît aussitôt. Comment le supprimer définitivement? J'ai un MAc. Merci!

Please see the image. 

Hi,I have been using the Creative Cloud flawlessly for months now. I used the Creative Cloud folder on my computer for saving all of my documents (so they would sync to the cloud and I would always have them). Whenever I saved I made sure they had the green check mark next to them meaning they synced with the cloud. However, a few days ago my CC folder on my computer vanished, and it wasn't until recently when I realized I just needed to sign back in did it return. When I went into the folder, all of my previous files were GONE! I checked my files online, and none of them appear online. ARE MY FILES GONE???      I had saved many files on that folder that are of the highest importance. Are they gone forever? If so will be VERY disappointed. Just to clarify once again, when I saved the files they all had the checkmark that indicated they were synced with the cloud.

I have Creative Cloud loaded on my work computer at work and work computer at home. I have Fireworks CS6 on both (because it is simpler to use, IMO, than PS) but, more importantly to me, I have Dreamweaver CS6 loaded. I DO NOT want to have to use the new version of DW because (at least the last time I looked) it does not have code hinting, among other things. Adobe wants to force you to use their new coding platform and I don't want to go there. Neither of them will load now because it says my license has expired. All the other apps load okay so I suspect it is because they are CS6. Am I correct? Is there anything I can do to keep my old DW?

Because of repeated requests for me to sign in to any Adobe CC app, plus Activation Limit errors, I spent over an hour today whilst Adobe Tech remotely cleaned my credentials files and reinstalled a fresh copy of Creative Cloud.  Whilst so far this has fixed those issues, I can no longer access my CS6 apps. (see below). Can anyone please advise me how to resolve this.  If I follow the links and online help, it leads me to CC servives, not to AAM issues.   

I am a user who is not going to complain about subscription pricing as long as the solution serves my needs.  Adobe CC has potential, but needs better integration between apps.  I would like to store photos and videos in one place.  I work mainly from the iPad and access files occasionally on the desktop.  Why are files in Premiere Rush not visible Lightroom Mobile?  More importantly, if I could store all my photos and videos in Lightroom CC, why can I not use them in Premiere Rush?

I just got a new work account, instead of my personal, and want to transfer my Lightroom photos to the new one. Is that possible?

Hi i have 2 x computers, can I run Photoshop on both computers at the same time on my Creative Cloud All Apps plan?

Hello. I'm saying goodbye to my Win7 desktop that has Elements 12 on it. When I upgrade to Win10 I won't be able to take Elements 12 with me. Any recommendations on what to upgrade to?My biggest concern is that I want to own the product outright and DO NOT want it to interact with or back up to a cloud. I want both the program and my artwork to exist on my computer and my computer only.I'm happy with the functionality of 12 and not looking for anything too fancy or expensive.What should I look for, and will anything be available as an upgrade or do I just need to start with a fresh purchase?

Hello, I'm moving my work onto Adobe Cloud and would like to keep things organized. However, some of my work has different categorizations. Is there a way to add tags to Adobe Cloud documents or at least create shortcuts that I can put in other folders? Here's an example: I created an image of a flower for a client called Florist. I want the flower to live in a folder called "Florist" but also in a generic folder called "flowers" with other flower artwork I've done in the past. I can't see how to do this without creating a duplicate file of the flower image. Any help would be appreciated, thank you!

After an adobe cloud update I saw a lot of new applications on my dashboard. I just want to check if this is normal, or maybe mallware. The new applications on my deshboard are called: Creative cloud helper (twice) , creative cloud desktop app, CC troubleshooter (twice), CCXprocess and Core Sync.  Thanks. 

Hello I am looking for the email address of the correct person in the Adobe marketing team who deals with collaborations/sponsorship of digital content. I have already tried through chat but was directed here as was told the marketing team monitor this and would reply? I look forward to hearing back from you. Regards Stewart 

Hi all, i got a problem by connecting / opening lightroom / creative cloud. Doesnt get any connection. Internet is working, firewall is out, Any ideas? Many thanksFlorian

I'm new to using an app such as this. Recently I've been just going with the very little knowledge that I have to work with. Believe me it can take me forever to even complete a simple task. Anyway, (FYI) It's been over 5 year's since I've had a cellphone. I've opted to go with an LG Stylo 6 according with the salespersons suggestions. It saved me allot of money too. My concern is should I stay with the Adobe app I have now or go for a mobile app? This phone is about all I have. And it's not even activated. I'm using my neighbors wifi. Good thing he's also my friend. So which do you think I should choose?

Bonjour, est-ce possible de créer une case à cocher (pour recueillir un consentement dans un formulaire de contact) dans Adobe Portfolio ?

Hey so I've used Photoshop 2021 a couple of times after activating my license and installing. Now I'm getting a verification code box. I entered the code that was sent to my email and now I'm getting repeated pop-ups that don't load and then just re-pop-up. If I close the pop-up, Photoshop shuts down!  I've attached a video because I'm not sure if my problem is coming across...

I seem to be having a problem when new CC updates come out.  Though I have a 250GB C drive, it seems to have filled up quickly due to CC updates.  I was not able to do last update due to shortage of space.  From what I understand Adobe has to be on the C drive.   I have cleared out documents etc. but CC seems to fill it up.  Any suggestions to remedy this?  Thanks much,Kevin

Bonsoir,Ayant acheté adob creative cloud réçament, je suis face à un probleme.Dés que je lance une aplication, il y a la fenetre de conexions qui pop part et revien en permanance.J'ai donc essayer de lancer créative cloud avans, et la pareil, il me notifie de ma deconexion, je clique sur "se conecter" un chargement ce lance, je rentre même pas mes identifiants je suis encor déconecter, instatanément. je tourne en rond, l'horloge de mon système est bien réglé.je ne peux meme pas désinstaller les aplication et les reinstaler le logiciel me bloque, "vous ne pouvais pas desinstaller car d'autre application utilise créative cloud"si quelqu'un peux me donner une solution je suis toute ouïe.Je vous remercie.

Hello My creative cloud files take up space on my local drive, is it possible to keep them online only similar to Dropbox? I turned syncing off, will deleting these files on my local drive also delete them from my Creative Cloud storage? Thanks

I don't have a fax modem. Need to send/receive faxes from phone or computer

Hi there, running the latest Creative Cloud Desktop App on macOS Big Sur 11.2.1 (20D74) and experiencing the sync stuck in loop. Not working also when moving files to the Creative Cloud Files folder. I already tried to uninstall and install again the app but still experincing the same issue.Any idea how I can troubleshoot this?Many thanks,Mattia