Questions

I keep getting charged by Adobe, and I have no idea which email is connected to it. 

I purchased A new computer, and want to add my photoshop, and premere elements 14 there also ( I believe I can install it on 2 machines) If not how do I move it from my old computer to the new one?

I purchased "Adobe Photoshop Elements 12 & Adobe Premiere Elements 12" in 2013 for my Windows based Notebook computer, Then, in 2017 I purchased a iMac, I decided to install this Photoshop elements & premiere elements on my Mac today and it won't install, it says "Install.app” needs to be updated"and I need to contact the developer.Would you have a solution for that.  

<personal info removed-kglad>   Sehr geehrte Damen und Herren, ich besitze eine Software-Lizenz für Adobe Design Standard CS 6 (Serialnr. <removed-kglad>) und betreibe diese hauptsächlich (zu 99%) auf der büroseitigen Workstation mit zwei Monitoren. Um mobil vor Ort beim Kunden eventuelle Modifikationen an erstellten Publikationen vornehmen zu können oder aber auch zu eigenen Trainingszwecken (Photoshop freistellen zu üben, etc.) habe ich die gleiche Software auch auf dem mobilen PC installiert. Das hat bisher zu keinen Problemen geführt, da die Software nie zeitgleich zu gewerblichen Arbeiten an beiden Rechnern eingesetzt, bzw. angewendet wird.   Aufgrund einer defekten SSD im mobilen PC muss ich nun die gesamte Software auf der inzwischen ausgewechselten SSD neu installieren, also auch die Adobe CS6-SW.Ein vorhergehendes Deaktivieren aller darauf installierten Software war aufgrund des totalen Defektes der defekten SSD nicht mehr möglich. Nun verlangt die instal

Hi!Yesterday I was automatically log out from Illustrator, after that I can't log in one more time. With the same account in creative cloud it is written that I don't have the subscription, but I do. How can I continue using the Illustrator. The e-mail with the confirmation about payment I have.

Hi I purchased a CD version of Photoshop Elements 14, and hitting a wall since the installation program tries to install the program in my CD drive, and the location cannot be changed. I've done restart multiple times. I tried installing Adobe Application Manager but that manager doesn't seem to be working either.I'm running Windows 10.Appreciate any input.  Thank you in advance.  

Hello! How can I pay for Adobe from Russia? I really like Adobe. I am very close to the philosophy of your company and I want to continue to support your business by buying your products. Thanks!

I need to reinstall adobe .... I would like to download to my new computer but I still want to put it on anohter computer also.  I completely lost my old computer and hard drive.  I'm concerned adobe will think I'm downloading for a second adn third time when, in fact, I'm not. How do I proceed?  I know to download but how will adobe know I want two downloads (two computers) with ONE replacing the crapped out hard drive where I no longer have the original adobe I downloaded?

Alright information first:I just bought a Dell XPS 15 (9510) new. Has i9 processor, came with Windows 10 pro with free update to 11 pro. If more spec or hardware information is helpful I can supply that. This thing is brand new from Dell and I've had it for 3 days. I tried installing Adobe CC App. While still using running Win. 10 and it failed—received "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud".  I then upgraded to Windows 11 and tried again to receive the same error unfortunately. Now I've tried everything that has been suggested on this forum in related threads. Used both the CC uninstall application as well as the CC cleaner tool. I have restarted, shutdown, uninstalled, removed all adobe related files, disabled firewall in every order on both my main account and the hidden admin account that I enabled. Nothing worked. I contacted Adobe last night,

Actualmente tengo mis aplicaciones de Adobe en mi iMac. Querría tenerlas disponibles en mi MacBook Pro también. Es posible? En caso positivo, cuál es el procedimiento para hacerlo?

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64 Serial number: PUBLIC FORUM DO NOT POST PRIVATE INFORMATION Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\Temporary file path: C:\Users\W. Lawry\AppData\Local\Temp\

My computer recently crashed. I purchased adobe lightroom Oct 2017 and, I went to download it. It's no longer available. I will like to get a downloadable file again. Thank you

On reboot Adobe CC attempts to download 'cc.png' from 'connect.ffc.adobeoobe.com'. I've been pressing cancel hoping an update would fix the issue but no luck so far. There is another thread with the same issue but that was marked 'solved' when it was clearly not solved.  

Hello!There are at least two other topics here on the same issue that are both unresolved (even though one says "Solved"):https://community.adobe.com/t5/get-started/what-is-it-cc-png/td-p/10438728?page=1https://community.adobe.com/t5/get-started/creative-cloud-attempts-to-download-cc-png-on-pc-boot/m-p/10723862?page=1#M440339 I have got the same annoying bug as these people.After system start there is a popup window that prompts me to Open/Save/Abort the Download of cc.png from connect.ffc.adobeoobe.com.No matter which of the three options I chose, the same popup apears after the next system boot. Has anyone being able to solve this? thank you!Ulrich

I am working at wise market australia and facing installation error at my system. I have premium version of adobe but unable to install the program at my laptop. currenlty facing 205 error

How to get free upgrade for new laptop ?

My old laptop crashed so I had to get a new one. How do I transfer photoshop to it if I can't access my old laptop to deactivate it?

Error Message: "We've encountered the following issuesInstaller failed to initialize. Please download Adobe Support Advisor to detect theproblem.""Get Adobe Support Advisor"I have Windows 10, Creator Edition.First, I installed Adobe Photoshop Elements 15, from the DVD, and there was no problem.Second, I tried to install Adobe Premiere Elements 15, and got the above error message.Third, I removed versions 14 of both using Windows Uninstall. That failed, so I erased the folders for versions 14, and the partial install of Adobe premiere Elements 15, and tried the DVD install, and still got the error message.Fourth, I copied the files from the DVD to the hard drive, and tried to install, and still got the error message.Fifth, I downloaded the install files, and still got the error message.I have tried installing in each case as admin, and that does not help.I have clicked through to obtain Adobe Support Advisor, and found no such software, unless that simply refers to messages like mine.Si

I am trying to convert a web image of low resolution to a jpeg that I can use to print on a post card.  What is the best product or application to use to modify it? Is there a recommended procedure?  Can the Adobe products that I have access to with Adobe Cloud help me or do I buy an application for that?  Help! 

I was charged for double downloads.  I only wanted the pc version of adobe photo elements and premier student version.  How can my credit card be credited?

The photoshop preferences were not saved last time program was shut down. It seems the easiest way is to uninstall and reinstall program but dont want to lose my paid subscription. Is this possible to do without losing my paid subscription or is there a easier way to get them back on there? Tool setting are there by the way its the preferences at the top that are gone.  

At home, I use CS5 Master Collection on a Windows 7 Professional  64bit PC. I received an offer from Microsoft to freely upgrade my system to Windows 10 Professional at the end of July. Will my CS5 Master Collection work, or have any problems in Windows 10? I understand from Microsoft no applications have to be reinstalled in this upgrade, like one would have to do if installing an OS from a disk, and they say all applications currently installed, will still be so, after the upgrade. Is there anything I need to do before this upgrade, to facilitate a smooth transition to Windows 10 Professional? I despise cloud products(subscription based software) and will not be using or upgrading to any CC products.

 Hi,It would be my first time to buy on paypal the creative cloud. I was planning it to do it continuously. I have no credit card, so I made an paypal account. it is pending already for 3 days.I have just found here , it can take an other 7 days...Are you serious?  Will it stay all the time like this? How does this work?No explanation, no e-mail about my order, no information how and what...Seems sad and ridiculous.I even can not find any place to contact a "real person".. Is this normal?I'm pretty much disappointed.  E.Smith 

Hello all. Having issues with all my creative cloud programs. a lot in the suite and have it installed. but every application cant very subscription status. I think certifiactes my be an issue. No certificates are in the "manage computer certificates" control panel. Win10. No possible internet connection and for a standalone. Any group policy settings or regisry specific settings may be an issue as well.

Hallo zusammen. Ich habe leider hier im Forum oder im Netz nichts finden können. Zur Zeit habe ich alle meine Programme der Creative Cloud zweimal installiert. Einmal die Intel und einmal die Native Version. Das alles läuft auf einem Mac mini 2020 mit MacOS 12.3. Die Frage ist: Brauche ich beide Versionen? Arbeiten tue ich nur mit der Nativen Version. Wenn nein, was muss ich beachten wenn ich die Intel Version deinstalliere? Muss ich die Banachrichtigungen, Warnungen, Einstellungen, etc. beibehalten oder kann ich die entfernen? Würde mich über eine Antwort freuen! LG Nina