Questions

Previously, I have been able to use my installed CS6 software but now I'm receiving the message that the serial number is already in use by the maximum allowed computers. When I look at my account where this software is registered it shows that I have no activated devices. So, how can I deactivate a device if there are no devices activated? I do have another account with another email where I have subscriptions to Adobe Pro and Lightroom/PS. I'd love to have them all under one account but I'm not sure how to do that. I also don't know if this could be causing the problem - that I'm signed in with that account in order to use the subscriptions. If that's the case, I'd really love to consolidate them! 

I have tried to load my copy of CS5 but am told I have it on 2 other computers and should unload at least one. However, the orginal PC has long been disposed of and the PC I was using it on this Tuesday became locked after a Windows 11 24H2 update. I could not get into it at all and had to completely reboot W11.  I lost all my programs and have had to reinstall the all. When I tried to open CS5 I was told it was on too many but I cannot get to unload them and Adobe will not help as CS5 is too old yet they "know" about its history on my PC's !!  Can anyone suggest a way around the problem please?

voglio annullare il mio abbonamento

Hello. I have a 2012 Macbook Pro, with OS X 10.8.5. I have Adobe Creative Suite CS6 installed. My problem is, I need to use Skype, which is no longer useable with my operating system. Does anyone know if CS6 will work effectively on newer operating systems? I think the oldest OS I can use Skype on is 10.9. Any info would be appreciated.

Olen käyttänyt CS6 ohjelmaani vuosia. Siivosin koneeni ja poistin kaikki ohjelmat. Uudelleen asennuksessa unohdin useasti tunnukseni ja CS6 ohjelma lukittiin, se pitäisi saada auki.  [Personal information removed by moderator.]

We are looking for help with licenses for Adobe products we have purchased in recent years. These are primarily different and older versions of Adobe Photoshop, Acrobat Standard, Acrobat Pro, or Adobe Photoshop Elements. During several reinstallations, we found that the product could no longer be activated due to the shutdown of the activation server by Adobe. We get into a situation where we have a legally purchased product, but we are not able to operate it. We fear that over time, this situation will occur with other product versions. I would like to ask for a solution on how to proceed and legally put older Adobe products into operation. These are licenses, for example, from the TLP program.

Hi everyone! I was working from home office yesterday, so I had to relogin to my Adobe CC account on my office pc today. After typing in my login information a loading screen appears (see attached screenshot) and stays forever (I waited for 10 minutes).The Creative Cloud Deskop App still works but all the other apps won't start anymore.I tried everything in this article without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.htmlAny help would be apreciated!

premium pro doesnt work on big sur, when theres previous versions that can work on the big sur os.creatvity cloud isnt allowing prevous versions?

Dear Adobe,This is really ridiculous and disrespecting towards us.You are selling a product based on CLOUD, it is called Creative Cloud. You have subscription models for 53$/month for the whole package and 20$/month for single program.But in Croatia we can not subscribe directly. Yes, in a subscription based model we CAN NOT subscribe online. We need to go to the stores where the same collections costs around 1250$/year. Now tell me, how is it fair that we need to pay DOUBLE the price, WITHOUT the option of online monthly subscription which is 600$/year? How is that fair? Why are your treating us like that?And do not redirect me to the sales department or some other outsourced department of yours. I demand answers here! In front of everyone, in front of nationalities where you treat people differently and discriminate them with your actions! I demand the answer on why you're not allowing us to subscribe normally as others can, why is the price for our country so high and WHEN and IF th

My computer doesn't support the latest version of after effects, where can I find the previous (or other) version to download?

Hab das Paket von Adobe aktualisert. Dann kam die Meldung bei Photoshop dass eine höhere Version des Betriebssystem empfohlen wird - 14.6.1.Ich habe ein Mac Book pro 2017, da ist es nicht möglich diese Version zu aktualisieren. Ich habe die Version Ventura 13.7.2.Was soll ich tun? wie bekomme ich die vorherige Version des Photoshop wieder drauf?

Seit kurzem kann ich diverse Anwendungen con Adobe CD5 nicht mehr updaten. Beim Download ist ein Fehler aufgetreten versuchen Sie es später dies nützt aber nichts. Es geht um Illustrator, After effects etc.Fehlercode: U43M1D207Windows 10Hat jemand eine Idee?

I have to log into the app every day. This is a nuisance. And very often BSOD I have to reactivate the application from scratch. Can you remedy these nuisances?

Hello, I bought Adobe Premiere Elements from Amazon in Feb 2017 and now want to use it on my new laptop. I have the product key (20 numbers in groups of 4) in an Amazon email sent when purchased) but this does not enable me to download again from Adobe. Is there a way of doing this after nearly 8 years?  

i have Adobe Photoshop Elements 2023. since the latest imac update , i get the error code 11. is there a patch or link i can dowload to overcome this. I have contacted Adobe support but have had no reply 

Hello, when I try to purchase Adobe Photoshop, the system gives an error, and I cannot complete the purchase in any way. I’ve tried using different browsers, other bank cards, and credit cards, but the result is the same. Is there anyone who has experienced and solved this issue?

Bonjour! Suite à une réinstallation de mon système, l'installation de mon logiciel CS5 m'est interdite. Un message me dit que j'ai atteint la limite de 2 utilisateurs alors que c'est faut. J'ai en effet 2 utilisateurs actifs, mais lis sont pour ma formule "Tout Creative Cloud 100 Go" alors que CS5 est un produit complètement différent, sans abonnement mensuel, acheté il y a longtemps sur CDs et utilisé également par 2 utilisateurs.Je n'arrive pas à communiquer avec un être humain chez Adobe pour corriger ce problème qui me prive d'utiliser mon logiciel comme avant...Que faire?...

I am trying to install photoshop elements 2019 on a new Windows 10 x64 computer. I have downloaded the installer from my account and installed the latest updates to windows. Here is the message I get whern I try to run the installer. Here is the current information on my OS and Internet Explorer, which seems to be required according to Adobe for some reason, although Chrome is the browser I use.  Any help will be appreciated.  

I need help with installing Photoshop Elements 2025. I recently purchased a new Dell desktop computer with Windows 11. Three days ago I purchased an PSE upgrade to 2025. I can not get PSE to install on my computer. The popup window states "Another installer is currently running & must be closed. Error Code 87." Here is what I have tried for over three days to do:Open Task Manager - can't locate a MSI running to end task only the PSE installer. Internet is connected & working.Tried downloading the install from Chrome, Microsoft Edge & FoxFire.Run as adminstrator. Copying install from File Explorer to Desktop to open & install.None of the above work. I am not tech savvy to disable the firewall. It should not be this hard to install a purchased program on a new computer. Any help would be greatly appreciated. Thank you in advance.

I purchased a subscription from this account yesterday. I can log in to creative cloud from my phone, but when I click on the log in option from my computer, I get an error saying that this site cannot be reached. Similarly, when I try to log in to the download application site, I cannot open the site. Finally, I found a direct link from the Adobe Help section and downloaded the setup file. However, while installing, I get an Error Code 72 warning. I followed the instructions in the Help Center again and tried to solve the problem, but it did not work. So, right now I can neither log in to Adobe Creative Cloud nor install the application.

I need to download after effect 22.5 and media encoder 22.5 but its not showing in creative cloud app. Please guide me and provide a valid source of download link for the same.

I bought a new desktop to replace the one that will not turn on. I want to activate photoshop on the new computer, but when I try to deactivate the program in my account, it shows no activated computers (even though I currently use in on my laptop)

Hello, I find nowhere a clear notice on what is the last OS supported (macOS in particular) for a given Adobe Creative Suite edition.I have CS5 Design Premium. I've upgraded my 2013 iMac from OS X 10.6 to Catalina first I've discovered that none of CS5 applications worked anymore (Catalina doesn't support anymore 32bit applications). Then I've completely reinstalled my iMac to Mojave; but I still have having plenty of errors (even if I follow this procedure: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html) and the programs are not installed correctly.CS5 is crucial for my usage. So before moving further in re/installing the computer OS (downgrading) I really need to know on which OS X / macOS versions Adobe CS5 is supported. As it takes hours to do all that and then arrive to a non-functional state.Thank you in advance -

Need to log in and update the platform before i can uninstall it?? Incredibly terrible design - almost akin to spyware or maleware how about changing that? I used to like Adobe - because of how you're blocking my uninstall I will ensure that I speak negativly about this platform to everyone I talk to. Way to go UX team. 

I took out a subscription to InDesign to voluntarily edit a magazine for a non-profit organisation but when I tried to install the software I get a message that it is not compatible with either of my devices. I can see versions earlier than 20 are available but I can't see how to install them or indeed whether any of these will be compatible with either of my devices.  My preferred device is an all in one machine with an intel core i7-3630QM processor with 8GB ram and 1TB storage because it has a 22" screen.  The other is a laptop with intel N4200 which only has 4GB ram and a 14" screen so this is probaby a non-starter with any version of InDesign.A quick yes or no answer would be appreciated - if the answer is yes please point me in the right direction, if the answer is no then I will have to persuade the organisation to buy a new laptop which I was hoping they would not have to do. It is a glossy magazine which is commercially printed and I don't think m/s Publisher is up t