Questions

This is absolutely killing our production right now as well. Adobe Media Encoder Premiere Pro, After Effects, none of them close out we have to use task manager to end the process. Simply unacceptable.

Hi,I'm posting this in behalf of my 'team' of 10 members.We were about to purchase a license (CC) for my team when I got a doubt.Should I purchase just a single license for all the computers or should I get multiple?

A while ago my company plan was revoked because I was inactive. While inactive I applied for a personal trial plan. I canceled the trial plan and my company assigned me a team plan again. Unfortunately I still can't seem to install any applications. I tried searching for similar cases but with no luck. Can someone tell me what I can do to be able to use the company plan again? The account are in both cases the same account. In the account it says i have the following plans:- Adobe for Teams- Document Cloud Free Membership- Creative Cloud Free Membership

Je suis actuellement en étude à l'école de Lisaa Nantes je devais être en possession la formule Studialis jusqu'à la fin de l'année mais sans aucune raison je n'ai plus accès à celle ci et ne peux donc plus accéder a la suite Adobe. 

Am I right in thinking that Adobe software is set to auto-update by default? Is there any way to verify this remotely, such as a config file we can check? For example, I've been looking at these config files:C:\Users\%username%\AppData\Local\Adobe\OOBE\com.adobe.acc.container.default.prefsC:\Users\%username%\AppData\Local\Adobe\OOBE\com.adobe.accc.apps.71C332906067B5240A495FB3.prefs The first file seems to contain the auto-update setting for Creative Cloud, while the second seems to contain auto-update settings for the programs Creative Cloud manages, identified by their SAP codes. Would reading these config files be a reliable way of checking if Auto-update is enabled?Does the com.adobe.accc.apps.71C332906067B5240A495FB3.prefs file's name change? That big string of jibberish at the end seems like something that might get changed every now and then.

Hola, soy el Administrador de un paquete de licencias de Acrobat Pro y tengo un problema con una licencia de un usuario que al hacer la instalación del programa y al iniciar su sesión me reconoce el usuario pero el programa me dice que el tiempo de prueba a caducado y no puede trabajar.... he dado de baja a este usuario y lo he vuelto a dar de alta y también he desinstalado el software y limpiado el registro Windows pero sigue pasando lo mismo.Cuál sería la manera de solucionar esta incidencia?Gracias de antemanoSaludos

I somehow ended up with an enterprise account, but am a student. How can i switch this? Thanks in advance for the help.

If I have Shared Device Licenses (SDL) and Federated ID active in the Adobe Admin Console, do I still need to assign users to products?

Silent installation is deployed using Configuration Manager (System Account) and installation fails. Logs and exitcodes below. Any help? DLM log contains:[INFO] | | | | | | | 15448 | GDE Version is 10.0.0.1 (BuildVersion: 6.0; BuildDate: Mon Apr 11 2016 08:48:58 )03/18/21 21:37:33:671 | [ERROR] | | | | | | | 15448 | The windows error code is - 12180[ERROR] | | | | | | | 15448 | Failed to get the user proxy settings. Error is 12180. [ERROR] | | | | | | | 16568 | The windows error code is - 12150  PDApp.log contains Fatal Error 195[FATAL] | | ASU | DeploymentManager | HDPIMWrapper | | | 6104 | The HDPIM Setup Process return code is (195).Stopping the installation process.04/10/21 16:58:04:418 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6104 | Product Media (LRCC, 4.2) installation failed ...

I have a student account and the storage looks weird.When I try to save from photoshop, it says my storage is full but when I use Lightroom, it states 5.7GB of 100GB used. As far as I know I have 100GB of space in my subscription. Why are the 2 seperated and in my profile it states I've used 5.6GB of 2 GB see screenshot.Am I missing something? I can't sync with photoshop between my 2 computers because it's full but I can with Lightroom.Thank you

Hello, I was just wondering why my adobe account is not mare available: I'm a university' student so last year I subscripted with a free account... recently my adobe's app stopped to work, showing my that i have to renew my account. In ordet to renew my account, I must pay but since I'm a student (and I had free access to al adobe's app for the last year) why it tells me to pay? I tried to re-access with my university mail but I can't find the solution, how can i fix it?

Is it possible to allocate unassigned licenses among each of my user groups? I want to delegate admin but I am concerned the groups will lack incentive to scrub their user lists if they can keep adding users by withdrawing from the single pool of unassigned licenses. Thanks in advance for any guidance.

What's in for Teams and Enterprise users in the coming update of Creative Cloud desktop app?   A new update to the Creative Cloud desktop app will begin rolling out to Enterprise and Teams customers around late April 2021. With this update, the app shows improved messaging if the internal update server is unavailable. If the Creative Cloud Desktop App is unable to connect to your internal update server (AUSST), users are shown a message that the internal update server is unavailable.     Before this update, the Creative Cloud desktop app would show a spinning wheel and kept attempting to connect. To fix the error, ensure that the end-users are connected to the company's VPN where the AUSST server is located. Then, click Reload Apps.   To keep track of the new features in the Creative Cloud desktop app, bookmark Creative Cloud desktop app release notes for Teams and enterprise users. For information on how to contact your admin, see&nbs

Helo ! I bought an adobe student package but in my creative cloud I can't access the download of the applications, my computer is brand new Windows 10 Pro.

Hi, we just switched from Adobe Team to Adobe Enterprise account. The first course of action is to configure Federated ID for authentication. Our primary account is a shared IT email which does not have the option of using SAML authentication. Is there still an option to login using the Adobe password after setting up the Federated ID on the account? Or can I separate that one account to use Adobe login?

Hi Bani,   This hasn't fixed it for me i'm afraid.  This is on a Windows 10 PC running 1909 (Not 1607) and we still get the blank white screen.  I have tried removing everything with the removal tool & reinstalling and also the steps in this article without success.   If anyone can provide any suggestions it would be appreciated.   Thanks.

Hi all - I have a few Adobe apps on my computer through a work account - Premiere, PhotoShop, and I also have Lightroom on a personal account.  I am unable to update Lightroom, I get a message that my IT admin has turned off updates - but that would be for Premiere and Photoshop - is there a way to separate the apps so i can update the ones I've paid for, while not losing access to the work apps?

Greetings, We use RemoteUpdateManager (RUM) on Windows and macOS to update Acrobat, Photoshop, etc. We have noticed that the documented list of possible --productVersion=XYZ product codes does not include Adobe Creative Cloud Desktop. Does anyone know if RUM supports updating Adobe Creative Cloud Desktop? There was one macOS system where RemoteUpdateManager continually failed to update any products until I accessed it graphically and ran updates from Creative Cloud Desktop. Afterwards, RemoteUpdateManager began working again. This makes me suspect that RUM might not support Creative Cloud Desktop, though of course there are other explanations. There seems to have been a similar thread ("remote update manager creative cloud app") back in 2015 with a few related conclusions: "Creative cloud apps is an utility to install Adobe creative cloud apps individually and use Adobe online services. RUM will not invoke update for this utility."My interpretation: I'm not sure if

Hi!I tried to migrate my account after graduation.But I haven't got the confirmation email (been waiting for days).Just wondering if it's normal and how long it usually takes. If it should be faster, can anyone help? Thanks!Leshi

Currently our website is hosted with AMS, and includes an externally hosted AWS MySQL Database, connected via peering of the private networks. We are investigating moving the site to AEM as a Cloud Service, and we were trying to confirm whether AaaCS supports external databases. Does anyone have any information around whether this is possible with Cloud Services? I have been unable to find anything in the documentation.

Hi, does anyone know if there is a way to export all Adobe Target activities to have it on one file?  I need to find a way to see all Live, Not active and Archived activities. Thanks! 

Hi Guys I run a digital agency and my employees have been given licenses to use for work purposes. Is there a way for me to audit/view what they're working on, on a monthly basis, so I can make sure that the licenses are not being used for personal use? If cloud-syncing is paused and documents are not kept on the cloud, they could get away with it right?

Upon enterprise sign in to download applications from CC.

We have adobe cloud for K12 and that includes things like PS, LR, etc.  Is Adobe Acrobat pro included in creative cloud?  Or is this something we need to purchase separate.  

Hello,Looking to see if anyone has come up with a solution for Windows 10 and edge taking over the PDF file association. We've installed Adobe Acrobat Pro on our systems, set the default PDF viewer as Adobe, then for some users it will revert back to Edge. I know that is has to do with registry scanning and Windows seeing that it's changed and tries to fix this for you and reverts it back to Edge again. You use to be able to fix this pretty easily with GPO's but with Windows 10 (from what I read) things have changed quite a bit. I have played around with XML files to fix the association but from what I understand this only works with a new profile on first log on. Anyone have any solutions, suggestions?