Questions

hi, I would like to have a tool to track users' activity (ie connectiog time) , it will help me to make the distribution of licenses. Is there such a thing? Gilles

I am the account manager for our companys Team account and there is a new user at our organization trying to create a new account (under our company domain)Upon entering the email verification code, we get an error:  "Something went wrong - An unknown error has occurred. Here's the error code if you want to contact customer support" Customer support says: it is our end blocking something, however even trying at home and from a different country (IT Provider out of asia) the account cannot be verified therefore it is a Adobe problem (blacklisting the account from the server end). My problem is that I am unable to contact my account manager for adobe and every time I or my IT service provider calls Adobe we get bounced around then hung up on. This is poor form and we wish to escalate this issue so that we can get this account verified. It has been over a week and we have had no further progress on this issue.

I am running Layout and Design Adobe products (InDesign, Illustrator, Photoshop)- versions 2021 on MacOS 10.14.6 Mojave. We recently added Adobe Asset Link and had to switch over from personal Adobe IDs, to Federated IDs. Up till now I've been able to choose whether or not I want to keep only the most recent copy of the programs on my system, or keep two if I wish. I work for a fairly large company and I'm wondering if that control will go away once we stop paying for the original personal licenses and only have the Federated ones, (assuming that they are two different licenses that we are paying for and that the former will go away). Also wondering if, once we are solely on Federated, whether we will still have the ability to upgrade when we wish or if we will be dependent on the administrators of the Federated IDs to upgrade our programs when they choose to. And, I assume that access to our Adobe IDs will go away when the personal accounts go away?

Hi I have been trying desperately to install Creative cloud on a Mac. Never thought that it could be so difficult. I really hope someone can help me out here. What usually happens is that the install is very slow and then gets stuck (my Internet is approx. 100 Mb). I then have to abandon the process. I was once able to install it (I don’t know how that happened), but it then said that I did not have the right to access the apps!!! I read up on this on the forum and was advised to disinstall and use Creative Cloud cleaner, which I did. Since then I have attempted to install three more times. Does the fact that I am a student affect this install in some way? Is there something I am missing? I tried calling the helpline, however the quality of the sound from the call centre was appalling and impossible to understand. Adobe has taken my money, but I am without the service I am paying for and bitterly disappointed not to be able to use their wonderful apps&nbsp

Hello, I would like to install a previous version of Acrobat DC but do not have the Previous Versions option. This is a University enterprise license of Creative Cloud. Any advice would be greatly appreciated: 

Hi Forum, i'm looking for a piece of advice, or the right knowledge base article:I have a company-wide Adobe Account, includeing some users and products(AdobeCC, and Acrobat Pro) also i have a co-worker with a existing AdobeCC subscription. This subscription is owned/payed by the same company, but not yet part of the company-wide Account. Now 🙂 how can i add this single AdobeCC Account to my company-wide account? Any advise would be appreciated. Thanks and regardsChris

Hello, There is an option to downgrade from new version to the Adobe InDesign 14.0.3 as with CC Cloud we can find only last two version, this is possible as downgade is availabe only to last two versions?

Hello! I have been having an issue for a while. I open my adobe app, whether it be acrobat, or after-effects or photoshop, etc, and all of them crash before even opening. no matter what I do I can not get them to open. Does anybody know what might be the cause of this?

"Check for OS Prompt and follow the intrusctions. We will need your system Adminitration Password to Continue."Frustrating because I *did* have the System Administration password but I was *never* prompted to provide it. After clicking "Continue" nothing happens.I'm not sure which part of the following helped... What I did try is going into Security and Privacy and then the privacy tab, and gave access to Creative Cloud and com.adobe.acc.installer.v2.I still could not update Creative Cloud, so I restarted my computer. After this, Creative Cloud updated, I was able to update all my apps, and I was finally able to uninstall a few apps.Hope this helps if you have the same issue. It might just require a restart.

Received toolkit for work macbook to activate expired adobe programs. Using terminal as admin followed instructions: To install the license, run the following commands with admin privilegesFor macOS:sudo adobe-licensing-toolkit --precondition --install --filePath <absolute path of the .json file> Asks for password which i enter and then i get "command not found". Have also tried dropping adobe-licensing-toolkit in terminal w/ "--activate" to no avail.

How du I instal a shared device licens packet created on the adobe admin console on a MacBook Pro with the new M1 processor?I keeps getting the message 'Program can't be installed on this computer' Thanks in advance./lars michael

Hi everyone. Thank you to the people who replied to my previous post (here, please read for more information) however, it was of no help. I'm still unable to cancel or change my plan and I need to do it URGENTLY. The customer support link provides no assistance. I don't mean to sound childish but I really need this to be fixed ASAP.  Do I contact my university's IT department? I have no idea who I can contact. Please, please someone help. 

Hello everyone,My current plan is "Adobe for teams" with monthly payments.I would like to know if I could switch to annual payments before the renewal period, which will be in March-April 2021 (now it's December 2020)Any help is appreciated, thank you!

Can some one help me?I can not cancel my subscription !!!!I want to cancel it. IT SOULD BE AS EASY AS ORDERING IT !!!! BRADam  

When I try to access live help through the Creative Cloud app, all I get is a message to "contact your system administrator." I don't have a system administrator. I have a faculty account, but there is no Adobe system administrator here. How do I chat with or telephone a live adobe help person?

하나의 교회지만 프로그램을 사용하는 사람은 여러 명인 경우에는 프로그램을 구매할 때 한꺼번에 결제할 수 있는 방법이 없나요? (부서별로 영상편집자가 존재함)사람 수에 맞춰 구매하려니 번거롭고 비용이 너무 많이 듭니다.----------------------------------------------------------------------f there are several people who use the program even though it's a church, is there a way to pay for the program at once? (Video editors exist for each department)It's cumbersome and too expensive to buy according to the number of people.

Hello, if I buy a team license for Spark, how many users can log in with the license to Spark? The whole idea of buying a team license for Spark is to have teams work with the app and share templates and posts, is there a limit to how many users are permitted to do this? Thank you

Hi All, When I run photohop 2021 & illustrator 2021 simultaneously, the CPU usage of both Illustrator and Photoshop as well as the underlaying processes (AdobeIPC broker, CCXProcess, AIRobobin, Core Sync, Clreative Cloud, Adobe desktop service, Creative Cloud Helper, Adobe CEF Helper (renderer)) go through the roof (600-700%). Turning my (specced out) 2018 MacBook Pro into an airplane and rendering the programmes impossible to use. This bug doesn't occur when using the 2020 or 2019 versions of the creative cloud applications. The photoshop 2021 and illustrator 2020 combination also works fine.  I’m running creative cloud on the latest version of MacOS Catalina (10.15.7). Specs: MacBook Pro 2018 / 2,9 GHz 6-Core Intel Core i9 / 32gb RAM).Hope you can help, this bug is killing productivity (and mood). Thanks!Martijn

I am an administrator and do not have access to adobe updates. What can I do to access them?  

Its then asking me to buy them individually to access them. Please help. 

I want to change the contract owner. I know it is me. I am about to retire and need to hand this over to another user.However, the link to do this, which should be next to my name on the Account tab in Admin Console, is simply not there. Any ideas?

When i try to share a link i get an error saying "You're disconnected. Check your internet connection and try again"". My internet connection is working fine. We have an enterprise plan. What do I do?

We have a signed contract to use Adobe Stock and its API for Print on demand on our webshop. However:If i use my own creative cload login credentials i can create a project on console.adobe.io and Add Adobe Stock API using OAuth 2.0. If i do the same using the correct account i cannot save the setup. See attached image.  I can only assume this had to do with the account setup from Adobe's side. But i cant solve it with their support so far.Does anyone have any experience with this? or suggestions to move forward?I can sell Stock photos using my personal account but licensing would not be correct for print on demand.

Hey Guys, we want to buy Adobe Sign for Teams for using the MegaSign Feature. When we try to do that and type in our Admin Mailadress from our Admin Panel and click next we get a redirect to our Admin Panel. So far so good... Then, as we all know, there is the ability to buy new products within the Admin Panel. If i click on purchase products the list is empty and it shows that there are no products available.  Any idea? The phnoe support for Germany is horrible. Five Calls, no one with any idea...only promises that somebody will respond but nothing happend.  Thank you! 

Need to disable Cloud services for MAC OS deployment. This is easily done when creating the custom deployment package for Windows but the same options are not available when creating for MAC OS Does anyone know how to disable Cloud services in a MAC deployment when using named user licensing?  Thanks in advance! Jacob