Questions

How do I lodge a complaint against a very specific engineer who helped me today.   To be clear, he was able to resolve the problem eventaualy by taking control of the computer. But after that, he engaged with me on the chat and he was very inappropraie and condensending. I don't want to get into the details on this post but he was really sarcastic and nasty.  Who can I send the transcript to?

Standard Adobe CC license allow to install apps on tow device but allow to use only one at the time. What about k-12 Device License or Device Shared License? Can one license be installed on two PCs if students will use only one at the time? 

I have adobe team creative cloud. Overall I am pleased. However, the one aspect that i need the most is lacking. Uploading videos and photos from the IPhone CC app is a problem.  It is has improved with updates, however, the app does NOT upload in the background. If the phone auto locks or you answer the phone or send a text, the upload stops. We have updated to the latest app version and the toggle is green for "Background App Refresh" in cc settings.  Not sure why it won't upload in the background, but it does not.  Dropbox continues to upload in the background allowing us to use our IPhones while uploading team items.   I have NO desire to pay for both dropbox and creative cloud.  Is there a resolution in the works? Is there a way to force CC app to continue uploading in the background? ThanksWendy 

Hi, May someone help me to understand why in some case, the dashboard view doesnt work properly for particular research campaigns ? Do you have any informations about this kind of bug ? Thank you very much.

You can now search for tips and tutorials in the Adobe Help Center from within the Admin Console. To start using search, click the Help icon in the upper right corner. The drawer that opens has popular workflows listed, that you can select from, and perform them as you go. For details and instructions, you can look for tutorials using the search bar. To learn more, see our document on the Adobe Admin Console.  

There are a bunch of updates for the Adobe applications I can installed on my win10 systems.  I tell CC to "Update All".  It begins the process and when the install reaches about 30-40% it just stops and it will remains there until a manually cancel it.  It seems to do it for most of the CC apps.  

As students report they are unable to open documents in the college with which they worked at home, it seems that they have upgraded their version to 2020 at home while we have deployed 2019 in the college with an AUSST server delivering updates. In the past AUSST 'delivered' updates so that students (non-admins) could install them. However, major version upgrades could not be completed and we would have to update the template image and re-deploy. So we must re-deploy the image at various points during the year (when Adobe release a new major version).Currently if I try to update (from the template machine using the Desktop app) I am getting a 125 error (unable to contact server) but think I might be wasting my time troubleshooting this as perhaps the AUSST will not deliver the upgrade software. Do I need to revert the template machine to getting updates from the Adobe servers (so remove the AUSST config file), update the template and re-deploy the clients? If above is n

hello everyone. i'm opening this thread in order to understand weather or not certain app will lose Win7 compatibility in the future. right now, premier and after effect are not compatible anymore. will Indesign, Illustrator and Photoshop lose compatibility too in the future. i have to know this because i'm running on an enterprise solution, and if we are going to lose vital softwares i need totell the ICt dpt way before the issue becomes real.   thanks in advance  

Company certificates are not displayed correctly causing errors to be commented when applying the correct certificate   

Good morning all, Some users in our organisation use Adobe Creative cloud but our proxy is currently blocking access. This is preventing updates, sign in and licensing. Adobe provide a list of endpoints which covers adobe and social media links. Is there a list of the necessary urls? Thank you for your help, Alex

Bonjour,   J'ai affecté une licence creative cloud à un utilisateurs, mais lorsque l'on se connecte sur son compte, la liste de téléchargement présente les logiciels en mode démo.   Auriez-vous une piste ?   Cordialement   [déplacé dans Enterprise & Teams par un modérateur]

I am the admin for my school's Creative Cloud account. I have all of my student's emails and information in as users in the admin console and had them confirm their new accounts and create passwords through the welcome email sent to them. However, when they log in to the Creative Cloud desktop app, all the apps say "TRIAL" or "BUY NOW" even though we have already purchased the licenses and have them signed up with their school emails. I talked to someone at Adobe support but they said it might be the computers? I have certain restrictions to the school's computers (my district is very strict) so I'm unable to change much. Has anyone else had this problem? Am I doing new sign-ups wrong? Thanks.

This is a continuation of this conversation here so as to keep the topics neat The one thing I'm not seeing from the on-premise AUSST server is an actual way to force the clients to update. It seems like a passive function, which if you leave auto updates enabled on your clients (and those clients are configured to use the on-premise server) then just update your server occassionally with  AdobeUpdateServerSetupTool --root="/serverroot/updates/Adobe/CS" --incrementalwould your end points be updated (eventually) and that is only after forcing out the override file, which, oddly isn't as straightforward to deploy as you would expect.  I've managed to copy the file down and using ARD I've pushed out the override file to a test workstation (still waiting for the server installation to complete), but even this system seems hoky as there is no way to force the endpoints to update.  With the Adobe RUM tool, you can push out incremental updates, but not the m

Hi all Is anyone else experiencing the Creative Cloud managed package failing to install? The build date is 5/11/2019. The CC2019 packages were also failing recently, but worked again as I created another build. The installation of these packages are within a HyperV VM, Windows 10 1903 with the latest patches. Thanks!

Its all been rather frustrating, but I can't get the msi that the creative cloud packager to work. I've made 4 of these - just because I'm not sure if I checked the right boxes on to make it all work.The PDApp.log - suggests I don't have connectivity - I do... I've even tested the installer on a machine with a public IP... Not using a proxy, but I've turned the option on and off just for fun.11/16/16 09:09:13:248 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9052 | Failed to create the Bootstrapper process.Stopping the installation process.11/16/16 09:09:13:248 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 9052 | Folder does not exist11/16/16 09:09:13:284 | [INFO] |  | ASU | OPM | OPM |  |  | 9052 | Build Version - 10.0.0.1311/16/16 09:09:13:284 | [INFO] |  | ASU | OPM | OPM |  |  | 9052 | Logging Level verbosity Set  to 411/16/16 09:09:13:316 | [WARN] |  | ASU | OPM | OPM |  |&n

We have Creative Cloud in our enterprise environement and would like to ensure the updates are forced every week after our weekend reboot. This way we are sure users are not logged on at all and it can go smoothly.I found out about the RemoteUpdateManager and it seemed perfect however when I run it, it returns no update available while there are multiple available in reality. The installation of Adobe Creative Cloud is made using the "managed pack" generated from Admin Console. The option "activate remote update manager" is checked while creating the pack. Here is the log file in $env:temp :  11/27/19 09:17:33:617 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10432 |11/27/19 09:17:33:618 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10432 | ##################################################11/27/19 09:17:33:618 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10432 | ##################################################11/27/19 09:17

I'm hoping someone can please help, I've been on chat with support from 9:30 and getting no where, my reneweal period is up and I have a small window of time where adobe allows you to remove a licence, but I don't see any option in my admin console to do this, everything just points to me to contact support, and the only contact option is the live chat, or request an "expert session?" no option to log an email / trouble ticket....I am getting quite annoyed as they are making it impossible for me to remove a licence and the will continue to charge me for an entire year if I don't manage to get it removed this month. Am I missing something? surely it shouldn't be this diffcult to remove one of my 3 licences? Any help is greatly appreciated, thank you !

I have downloaded the creative cloud packager from the volume licensing website and gotten it installed.  After installation the packager runs and i am asked to login with my adobe ID.  I login using the same ID i used to download the packager that has access to all the licensing information for our organization.   I selected the enterprise/government login option.   Once i login, the cloud packager just sits at a blank white screen.  I left it up for hours the other day.   Any help would be appreciated.

As subject i can't access to "Link Assets" in "Adobe XD"

Is there any way to track my end users - access time for the adobe products?

I wish to install Adobe Creative Cloud for Team Enterprise named License in an Academic Institute for 60 users license.. How can i install the same ? Also can i run the all 60 users with same email address on seperate computers ?

Hi,our company currently consolidating idp to G suite.Our adobe enterprises user is mostly Adobe id,with 30 of 300~ user is duplicates of unused federated id.This directory is connected to inactive G suite saml apps,and is marked as active in adobe console.Example:johndoe@gmail.com - Adobe id - Adobe photoshopThis user also exist in directory with the same emailjohndoe@gmail - Federated id -Would there be any impact on for this kind of user if we delete the directory?Our migration step is-Create new directory in Adobe console-Create new G suite saml apps-Integrate G suite with Adobe console-Migrate the domains to new directory(domains is verified already)-Import and sync g suite user to the directory(These 2 step below is advised by adobe support,to ensure end user get their asset migration email)>Move the directory user to group without assigned license>Update the Adobe id user to federated id-Delete the old directory and G suite saml apps Is there anything i miss? or

HiI'm hoping that someone shed some light on something which seems often reported. Installations of Creative Cloud apps will occasionally hang, usually at the same percentage each time. Rebooting doesn't help and logging in as a user with local admin doesn't help. It's happening across all machines on my network, both Windows 10 and Windows 7. There is no pattern to it, sometimes it's one app, sometimes another. Sometimes it will work on repeated attempts, sometimes I have to give up. Sometimes, I will go through 10 PCs and update an app without any isssues at all. It is incredibly frustrating. Having seen several reports of this issue around, there never seems to be a clear answer as to exactly what is actually causing this problem.Can anyone assist at all?ThanksPaul 

Hello,I attempted to purchase my license for Adobe CC using my student email as I just started school. There was a Black Friday offer for students for only $15.99 a month. It stated that I must enter the school I am attending to get the discount. However, when I went to purchase, it was charging me the full monthly price without asking which school I attended. I used my school email thinking maybe I would get an email about signing up for the discount, but nothing. I attempted to contact Adobe through the chat, but it seems like nobody is home and I have attempted four different times. How can I fix this? Thanks!

Hello There,   I have just got purchased the Acrobat Professional 2017 17.0 MLP AOO License MEA (65280390) licenses, and installed it on of the computers, provided with the key associated with this license while installation, after installation, whenever you try open any PDF, Acrobat is asking to sign in to activate the software. Did restart the computer to see if that makes any changes, still the sign in window appears and I please need a way to get out of it and not to have the sign in page to come. Please let me know how can i activate this license key once and for all, so that each PC we install this application do not require to be signed in or to be signed in for once.   Looking forward for a response.   Thank you, Imthiyas