Questions

Hi ,I have created a Adobe package using creative cloud packager on 2017.By default i have selected all software.I then proceeded to create a fresh OSX Siera image and begin to manually install the software.Unfortunatley it pops up with an error message as per attachedLast week i have previously pushed the same software out through deploy studio admin.Has anyone recently ran into these issues previously?

Hi,I found RUM is updating correctly Acrobat but when used with --productVersions=APRO" nothing is happening. What does it means?Thanks,François

EDU K12 VIP contract creating installation with Packager.Tried both Windows (10Pro) and OSX (HighSierra) but while creating the installation folder CCPackager doesn't complete task and shows yellow triangle with ERROR (download file not valid try again).Changed device, problem still there.It happens only with Illustrator CS6 not with other CS6 APPs.

my campany has purchased some licenses, one license has been assigned to me, as my plan & admin consoloe, i can see Photot CC in my plan, but when i try to login from PS program, it said i don't have subscription, could you please try to help how to handle this?

Hi all,since we have a relatively small environment with only Windows clients I would like to completely exclude the download of all MacOS updates from the scheduled AUSST synchronization.Is there any way to do this, maybe using certain parameters of the AdobeUpdateServerSetupTool ? Thanks alot in advance.

How do i get new downloads to register with my enterprise subscription and not have to purchase for each installation?

HiI have installed Creative Cloud on a Citrix server, I have som users who use Creative Clud and some who don't.If you sign in, Creative cloud is just minimized and don't pop up at logon.but user who don't have a creative clod account and don't need on, are prompted for login every time they logon to the Citrix server.How do I stop Creative cloud sign-in window from popping up at logon?

Hi all,I have a package with Indesign, PS, IL and some other applications.The Indesign-version is 11.4.1. I need specifically that old version and it's unavailable in the Package-tool.Would it be possible to remove all the other Applications from my existing Package so I end up with an Indesign-only package ?I presume it takes more than just removing the other applications from the Contents/Resources/Setup folder.Any tip/guidance is welcome.Thank you in advance,Ralf

Hello, i have mix adobe acrobat version starting 10 till DC i have a question " How i can upgrade to Adobe Acrobat DC and pushed via SCCM"Also i have SCCM 1806

Hello everyone, I'm new to this forum but here is my question. I am charged with deploying our 400 (100, 100, and 200) device licenses of Creative CloudI log into the Creative Cloud Packager using the bottom option (Creative Cloud desktop apps for Education)but when faced at the license settings I have two options:Serial Number LicenseNamed LicenseAll three of my licenses are for 100 or 200 devices . I dont have options to add named users since it not that type of license. I didnt recieve a serial number for each of my licenses but I not sure how to proceed. I found a single older key in LWS for creative cloud but not for my current licenses.

Hi,I have a discussion with my partners about implementing or not AUSST. The main question is what are the size of the updates. From what I see the latest Pro msp was around 300mo but what is the average for the other CC products? What is the frequency?Thanks,

When trying to install Adobe Acrobat Pro package downloaded from the console, below error appears:From the information, it looks that some process is conflicting, but I don't know which one. Could anyone tell me how to solve this?

Hi,From the website: Use Adobe Remote Update Manager1, I am reading to update with RUM Pro or Reader I would have to use:--productVersions=APRO#15.0: Deploys updates of Adobe Acrobat DC with major version 15 on Win32, Win64 and OSX10-64. For Acrobat installations with major version other than 15, appropriate major version needs to be used in place of 15.0.--productVersions=RDR#15.0:as parameter.However, Reader is not installing RUM. We may download it from the website but with CC, OOBE_Enterprise directory is created on RUM installation. From the admin console there is only the exe and it is failing as OOBE_enterprise is not created. This is bad.So is it possible to update Reader with RUM?2. From that page:Adobe Creative Cloud Packager apps deployed without their base version present APRO is not list as productversions for RUM. So what am I missing?3. What should be the productversions for Creative Cloud application?Thanks,François

We would like to know how to install this on our Citrix environment.  Can you direct us on how to get this done?

Since the application auto-updated itself, it will no longer work.The error I get is the following:I'm connected to the internet and this worked fine when I was using 1.1Please fix ASAP as I need to get our applications re-packaged by the end of the week.

I had build up a internal adobe update server with AdobeUpdateServerSetupTool.exe ( ver 4.3.0.3），AdobeUpdater.Overrides had been deployed to client PC; Adobe Creative Cloud desktop x4_7_0_400 had been installed in client PCBut when try to install AcrobatDC，it still download from adobe official server not internal server;What should I do to install AcrobatDC through the internal server?Thanks.

If Adobe Update Server Setup Tool(AUSST) isn't available for Chinese Users?

Hi,We have a device license of Adobe Creative Cloud, and I tried to do a clean install via the 'Creative Cloud Packager'. However, after creating a package (via device license) and trying to install, it prompts an error message after a while saying 'The Installation Failed'. I am running Mac OS v10.14.1. Is there a reason why this is happening or a solution for this?I've tried installing single applications by building them as separate packages, including Photoshop and Lightroom, which works fine. But when I try to build a package with all the applications, it just fails. Any idea if there is a specific application that is causing this issue? Thanks!

I have an Adobe Enterprise account that allows me to package Adobe CC products for installation on a air-gapped network (no internet access), When I create the package using Creative Cloud Packager the package installs fine on a computer with internet access, but when I move that package to my air-gapped network the installation fails. The packager is supposed to add the license etc to the install files so that I can install it on a computer with no internet access. I have checked the PDApp.log and I see a few errors:(FATAL) The Bootstrapper Process return code is (42). Stopping the installation process.(ERROR) Failed to get/verify the UpdaterCore inventory base path (C:\Program Files x86\ .......\)Has anyone had similar issues and figured out the problem?

Hi,With Creative cloud, I created a pack for Dreameaver including RUM then tried installing my pack. Everything is looking fine.With Acrobat Pro, I did created the pack in the same way but never got RUM  installed.I am installing Dreamweaver and Pro with MSIEXEC /I ..msi /qn for both.What I see is Acrobat pro is updating with MSP and not Dreamweaver. Does it matters?Thanks,

I want to use Adobe Remote Update Manager, RUM, to keep our Adobe Cloud Enterprise installs on our lab computers up to date.  However, testing RUM I am not getting it to update our Adobe applications.  I have been running it as administrator from the install folder.  It returns that Adobe Acrobat/Reader is up to date and does not seem to try to install the cloud updates.  The Adobe Cloud App shows about six applications need to update: Photoshop, InDesign, etc.  The Cloud apps are packaged and serialized so students can use them without logging in to Adobe.  Several are 2018 with a few older cloud app.  Any help as to what I can try would be appreciated.RUM log:11/07/18 08:43:39:305 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 7400 | ##################################################11/07/18 08:43:39:305 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 7400 | #################################

Hi,When installing Pro DC or Dreamweaver, a second application called Creative cloud is also installed. But when uninstalling  Dreamweaver or Pro, the application is still there.What is suppose to do  that application?Is it possible to installing it seperately?Thanks,

I currently have a named user enterprise license and when I update my applications to the newest versions they are reverting to trials.  I have followed all troubleshooting that I can find and nothing is working.  My understanding is that serialized enterprise licences cannot be updated to the newest version, but since mine is tied to my user login, I should be able to.  Can anyone help me with this?

I am using the latest version AcrobatDC-19.008.20071.

I just purchased 85 Audition CC device licenses.  I followed the instructions to create an install package, which installs correctly, but when the user launches it it requires an Adobe ID login.  Hoe do I create the correct package for device licenses?John