Questions

We have a number of staff assigned All apps with CC for teams subscriptions.Ive recently created a new installation package (.msi file) to install Acrobat DC, Illustrator, InDesign & Photoshop.Acrobat DC does not install from this installation package - the other 3 apps install ok. (Ive created this package twice)Ive also created a separate installation package, just to for Acrobat DC - Running this doesn't install the Acrobat app either.Ive since followed the following thread Creative Cloud will not install , removing all the Adobe CC apps and reinstalling without success.Can you assist?RegardsJoe

Salve, ho il piano annuale di Adobe Creative Cloud per Photoshop e Indesign sul mio Mac, vorrei sapere se posso utilizzare i programmi anche dal pc portatile Windows con lo stesso piano o se mi serve un altro piano? Se si, come posso condividere i progetti e i file in entrambi i dispositivi?

we bought Adobe licenses on TechSoup. but out IT cannot try to log in but cannot find the licenses.

How can i supress the automatic reboot after the silent installation of adobe cc desktop applikation.Many thanks

Hi, we add a virus this morning.Everything is ok right now because we done a restore.Problem is Adobe Acrobat Pro 2017 is not able to activate.It said 7 days left.I need helpregards,

Trying to open Premiere Pro and a "creative cloud" window opens that says "please wait for a moment" with a loading icon beneath it..... any Ideas why this is, or how to fix?

I have a user licence for Photoshop whose licence on their pc used to be for a different user.We have removed everything and re-installed cc with photoshop and each time photoshop starts it asks to login assigns the licence and then asks to sign in again without starting the app.Is there anything I can try to resolve this please?

Hi. I'd like to create a deployment of specific versions of the CC apps for freelancers, so that we're working on the same versions. For instance, we're on AE 15.0.1 but the deployment option for AE is 15.0.0. Same with Premiere. We're on 12.0.1 but the deployment option is for 12.0.0. How do I get them to be exact? Or will I be able to run the deployment installer and update to the same version we're on. I specifically DON'T want to update to the latest. Thanks.

Is there any way to completely uninstall adobe reader without reboot on Windows 10 to install Acrobat Pro 11. After the uninstall of Reader, I could not install Acrobat Pro right away. I used the cleaner, still no go. I rebooted my laptop as mentioned by the cleaner when it finished its task and I was then able to install Acrobat Pro.If you can send me your answer at Jean.seguin@justice.gc.ca it would be greatly appreciated as we are about to start deployment of Windows 10 and I need to be able to figure this one out fast.

I've been having the same problem for months now. Our IT person has spent hours on the phone with Adobe techs and has done everything firewall related there is. Customers should not have to uninstall and reinstall and use a cleaner and reinstall again and again and again. This is completely ridiculous and I can't tell you how many hours of wasted time I've spent trying to resolve this.

Jeg kan logge på Creative Cloude med bruger X credential.Men har ikke mulighed for at downloade Adobe DC Pro license, kun i trial version

Hi, We are migrating our environment from serialized installations of Creative Cloud apps to named user installations. We already have a few hundred that have been installed with named user licensing. We have another thousand or so which need to be migrated.I would like to deploy RemoveVolumeSerial to only the computers with serialized installations in order to prompt our users to sign in with their Enterprise ID's and thus migrate their licenses. My problem is that I don't know of a way to identify those machines with serialized licenses versus those with named user licenses. I would just deploy it to everyone, but I don't want to prompt users which are already using their named user license to sign in again.I've looked at SWIDTAG, but serialized installations have the same swidtag file name as named user.Any help on developing a collection of computers which are using named user licensing would be great, thanks!

New to Team or VIP (are those the same thing?) Purchased 30 seats of Acrobat DC for this small law firm.  Created the 30 users in the Admin Console, and now I want to install the app and activate it for them.  I will have a riot if each user has to create their own Adobe ID. ("What, another password I have to remember?  Do we *have* to use Adobe? !") These are very coddled users.I assumed I could log in as them and set it up for them.  But when I try to log in as them, in the "Sign in" dialog, if I put in any password or leave it blank, it tells me the PW is wrong.  So I tried the "Sign up" method, put in their email address and try to "get an Adobe ID", but it says "An Adobe ID with this email address already exists"So how does a user log in for the first time and set a password?  I don't see any way for me to set/change their PW in the Admin Console.I'm surprised this is not a FAQ...  Or maybe it is super simple and I'm just not smart enough to see

Is adobe XD free for enterprise account?

The installation gets to 30% then this error message: Acrobat installer encountered an unexpected download issue. We will keep trying but if the issue continues, please contact Adobe support. I'm running as admin and still nothing.We are on a "subscription" type account where we manage the Adobe CC by assigning a product to a user, then the user gets an email with a link to download the product, which in this case is Adobe Acrobat Pro DC.Any ideas?Thanks in advance!

HiIm trying to update a lab of Adobe 2018 CS installed PC's.  RUM 2.1.0.11 will return a list of needed updates but fails on most.I updated a test target to RUM 2.2 . ( the latest I could get from the admin console) and it returns no updates needed.Any advice?Cheers,

I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:1. Using the “adobe_prtk.exe” tool with the following command:adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ssThe above produces the following:Return Code = 25 or 14 instead of 02. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”This produces the error “Offline exception grant process failed”Here is what is shown in the bottom of the log file:09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | SN not validated in this session09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |

Is it possible to create a detailed report of the different licenses from Admin Console?Should include:contact person + contact detailsActivation e-mail addressQuantity of bought licensesAnniversary date for the licensesAny other relevant information about purchasedlicenses best regards,Per Kristiansen

I have about 30 licenses for Acrobat (9 through DC, Standard and Pro) under one email because managing that was easier historically. Then I added a subscription to that account causing the licenses to stop working properly. Plus it seems each subscription needs a unique login. Fine. But I need a way to manage this going forward--either the admin console or LWS. So how do I move licenses and/or subscriptions to either VIP or TLP (or whatever) and get management level access?I have phoned and use chat for this numerous times. No one seems to want to take ownership and one chat window was actually closed on me as I waited for someone to connect.

Good Day I add two users to my account but I cant remember when I did it? is there a way to check ? Thanks

We’d like to start an on-going challenge to share your creative talent with others.Purpose: Create a  Forums Banner for the Deployment for Creative Cloud for Team, Enterprise, & CSHow to participate:Download the attached TemplateSubmit your Deployment for Creative Cloud for Team, Enterprise, & CS Forums Banner design by attaching your image in a response to this thread before 18-May 2018.We’ll then round up all of the submissions and vote for the people's favorite! Details: Use the above template design as a starting point for your designs which will help you position your imagery so it won’t be covered by the forum's CSS banner elements: Image dimensions: 1150px ×150px (72dpi)File size: 30kb or lessFile type: .JPG or .PNGPlease keep all submissions Deployment for Creative Cloud for Team, Enterprise, & CS Forum related, safe for work, and use image content you have the rights to (do not use any copyrighted images).Timeframe: Post your design(s) to this thread, and we'l

I had used AUSST v4.3.0.3 to created adobe internal update server, but I found that it can update much more adobe products except acrobat；how I can update acrobat from ausst，thx.

Waarom kan ik de telefonische helpdesk niet bereiken? 020-2013331Ook de chat ligt eruit...Wie kan mij helpen?

Hello!I have a team membership. But for a while I can't really use Adobe CC because it shows me, that my team membership is ended. But I still have one. This problem starts after I updated MacOS. Thanks for any help!

I was a member of a "Team" and shared a team license for a project.  The company holding the license no longer exists and the license has expired.  There is no "administrator" to contact in order to disconnect my email from this license so I am unable to install a new one on this email!All of the support forums point to a "manage" button under plans and I do not have one.  I'm stuck.Has anyone encountered this problem and have a solution?  Thank you!