Questions

I'm trying to renew my Adobe CC license, so I call the number that my account manger left. I get a message that says "all representatives are assisting other customers. We are unable to take your call at this time, please leave a message and a representative will call you back." I have left three messages this week. No one has called back. I guess my account will deactivate on March 31st.

It doesn't work for me..PLEASE HELP!!Exit Code: 105-------------------------------------- Summary --------------------------------------- 1 fatal error(s), 0 error(s), 0 warnings(s)

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Hi,We are packaging Reader DC. I asked the packager if the package was done in such way Remote Update manager will be able to update it. We confirm the version so it is the continuous version. so its good.But for now we found nothing saying the RUM was ready. In the Docs, I found creative suite package would include RUM but Nothing for reader. The packager did not find an option in the tuner.So how may we confirm RUM is ready for Reader DC?Thanks,

the adobe cleaner tool is leaving the x86 uninstall strings for cc2017 products, i raised a support call and their response is laughable.From: Enterprise-Support@adobe.comHi, Would like to inform that most of our uninstallers/cleaners aren't very thorough at cleaning. If you have any further queries please let us know. Thank You, Adobe Customer Carehere's the powershell script i wrote to clean up adobe's mess if anyone else is have the same issue.#########################find all adobe product (excluding flash, acrobat and reader)# Log file function        function time{(Get-Date -Format dd-MM-yyyy-hh:mm:ss)}    $logfile = "c:\temp\AdobeCC-regclean.log"     Function LogWrite {Param ([string]$logstring)Add-content $Logfile -value ($(time) + " - $logstring ")}#Product** '**'#Publisher$Publisher = '*Adobe*'##32bit Uninstall Strings$32bitPath = 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall'#64bit Uninstall Strings#$6

Hi,As the question suggests, I have been packaging Illustrator, Photoshop, and many other applications individually using the Creative Cloud Packager with the intent of pushing them to our designers. The packages usually install without a problem on our test virtual machines and can be uninstalled / reinstalled without a hitch - the problem is when we deploy these to work machines out on the network.The software will often download in Software Center (SCCM client on the machines) and the begin installing, but shortly afterwards fail with 0x643(1603). I have tried numerous machines and sometimes have success when I have asked them to restart the PC especially to install software, but this is not a workable solution to force someone to reboot just before updating their software. Can you provide me with the best methods and instructions to reliably install these apps?Thanks

Hi,All people who used CC 2015 device licenses have been revoked.I try to authenticate again and the login screen appears.Is there a solution?Also, when you try to run the CCP to create a license file or installation package, a message appears stating that you can not contact the Adobe server.It is a very embarrassing situation now.

We have a number of user licences and were wonder ing iff we could check how many have been taken up.Before the Admin Console was redesigned, it was fairly easy to do as it said if an invitation had been sent or if it had been accepted.  In the new, redesigned console, I can't find this information.  Is it still there somewhere?

Hello,I've been battling a problem with installing Creative Cloud Enterprise Subscription.  My coworker created the package for me and I've tried to install it on 5 different computers and it fails every time.  I've tried having the package re-created and it still failsI tried running setup as an admin.  During installation, I can see applications populating on the desktop & start menu.  However, somewhere in the middle of the installation, everything starts rolling back.  One by one, each application that was installed is removed then I see this error:Also I have already tried this and it didn't help:"Failed to install" error received when installing Adobe Creative Cloud desktop app I have the PDApp.txt log but there does not seem to be a way of attaching files to this forum.  There is insert video & image but no ability to upload a txt file?

Greetings:Today, I have tested creating and using a CC uninstall command-line application on MacOS to test how it would do with uninstalling applications, except for CC 2018.Within the packager, I've chosen to cherry pick my choices of CC application versions to install, which were mainly 2016/2017 applications, but leave the 2018 ones alone. While a number of applications were uninstalled, more of them were not.It turns after, after another round of testing with a second version of the uninstaller, that point releases (for instance, 15.0.1) will not uninstall. Five of these point releases, including After Effects, Photoshop and Premiere Pro, are point releases for CC 2017, but all of them did not have, say, 15.01 for Photoshop, available as one of the choices to remove via the command-line application. I am assuming that the CC Packager that's generated is the most recent, so not sure why those point versions aren't available to choose before the package building process.If there's a

Good morning, I have a computer computing hall with 20 PCs where I installed 2 years ago Adobe CC 2016 via "Creative Cloud Packager" now I would like to update it in 2018 but without downloading it all but creating a package for updating ... it can be done?Thank you

Hi,I have downloaded the latest version of RUM 2.2.0.2, copied the exe to a remote computer and executed RUM remotely. The log output showsRemoteUpdateManager version is : 2.2.0.2Starting the RemoteUpdateManager...**************************************************No new updates are available for Acrobat/Reader**************************************************No new applicable Updates. Seems like all products are up-to-date.RemoteUpdateManager exiting with Return Code (0)I had previously deployed Adobe CC (mostly 2017 apps) via the cloud packager last year. I am not using an overrides file (or AUSST). Will RUM install major version updates, such as from 2017 to 2018? Or can it only update minor versions?If major, how come it isn't finding new products??Thanks

I need an alternative way of setting Adobe Acrobat DC as the default app for pdf's in Win10. DISM does not work for our environment and GPO may cause issues since we have have users who do not always boot from domain. I played around with some of the items in Configuration Wizard and nothing seems to work.Any help is appreciated.Thanks

is there any report under user management to show me how often the licence users are using the product so that I can see how many i need to renew if users are using extensively and if some users never logged into the product?

I used the same method as I am going to describe below to install CS6 but I cannot do this with Creative Cloud.After I built a install Package for Adobe Creative cloud I copied it up to a network share that I use for several other remote installations including Adobe CS6.  I use Dell KACE to distribute my software and due to the large size of Creative Cloud and Creative Suite before it I do not want to copy the large install files directly to the appliance.The problem I am having is when I try to install from this network location just as I have with CS6 I get the following error: Installation operation failedWindows Installer installed the product. Product Name: Adobe_CC_NoAcrobat. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.Adobe_CC_NoAcrobat is what I named the package.My install commands look like this:start /wait \\SERVER\AdobeCC\Adobe_CC_NoAcrobat\Exceptions\ExceptionDeployer.exe --wo

OS: Windows 7 x64, SP1, Build 7601Application: Adobe Reader DCVersion:18.009.2004418.009.20050Issue: Multiple/if not all machines with either version of the software above has the black box for a mouse cursor issue. This occurs for either version, either type of NT profile being non-admin or full admin. -tried clean installation-tried repairs-tried adobe removal tool + manual reinstall-tried adobe removal tool + sccm install-tried clear recommended cache files from %appdata% directories-tried new NT profile-tried clearing all %appdata% adobe directories+HKey_cu>software>adobe-pdf thumnail previews is disabled by default>tried both>same resultsWe are upgrading to 18.009.20050 due to the existing issues with *44 and showing wingdings as characters on generated pdf reports. I see the mouse issue follows either version so figured I would inquire to see if there is a fix coming and/or solution in place? I found many old threads on this but none were useful.Thanks

Dear All,we have around 4000 Computer with Adobe Reader version 10,11 installed, I want to upgrade to the latest version, I need more details - What is the latest Version or Build - I will Upgrade by USing SCCM 1710 Current branch (also it will upgrade existing version)- Any ADMX for GPO- Different between the  Continuous track and Classic- Install/Uninstall Command - How to keep my Base Version update - any XML for Microsoft SCUP 2017 

Hello,I currently am having issue downloading and installing adobe creative cloud using my company's enterprise login.Everytime I try to login on Adobe.com using my enterprise ID (which is different than my personal one posting here), the website keeps telling me the following error:-------------Another user is currently logged in.In order to sign in using, please clear your cookies and restart your browser.-------------I've tried clearing cookies and restarting browser, but still getting the same error message.

How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist, so that it can be installed on another computer?

Hi all,Just wondered if you can help.At my work place we have a campus license for Adobe CC, the problem is that we are on a mac editshare solution and in the current setup we cant cross networks.So the macs are permanently connected to the edit share server and not the internet.This then causes issues with adobe every now and again because it cant connect to the adobe network to keep the license activated.Is there anything that can be done to fix this?Thanks,Dan

Wir haben seit auf einem PC bei uns eine Adobe PS 5.1 installation, welche lange gut lief. Seit kurzem will die Installation immer von neuem reaktiviert werden.Ich gebe den Key ein, gebe unsere Adobe ID ein, die Aktivierung funktioniert, das Programm läuft, und zwei Tage später muss es wieder neu aktiviert werden.Was kann man hier tun damit wir nicht immer von neuem aktivieren müssen?

Having a very similar issue....got a new machine running Win 7 Pro. Have not been able to get CC Desktop app to work at all, when it starts I get "Creative Cloud needs to Restart" then it does nothing. Now my apps are not opening either..Includes InDesign, Photoshop, Illustrator, etc...

We have Acrobat DC 2017 with volume licenses. On one of the installs, when launching the application a window comes up reading: :Unable to Validate Serial" number.I called support (if that's what you call it) After being transferred to 7 different people and verifying the account, I finally get to some guy named "Kaushik" who refuses to help me because he cannot validate the account.So I turn to the real experts, the user forum.

I have an enterprise all apps account, and have been surprised that I am no longer able to use Lightroom CC after a 30-day free trial.I phoned Adobe support, who confirmed that it wasn't available to enterprise accounts, but would be "coming soon".I am surprised to see then – at FAQ | Creative Cloud Photography plans – that, "Yes, Lightroom CC is available in Creative Cloud Team and Enterprise plans".So is it available? Or are existing plans in the midst of being transferred over, and  I just need to be patient?

Or company has an ETLA License that we've normally used.But over the past few months our Purchasing department has been getting us Serials that are for "Adobe Acrobat Pro DC 2017"  -  If I try the key on the DC Enterprise installer, it fails and tells me the Serial is for a Classic Build.If I download what I'm pretty certain is the Classic 2017 build - It works......So is this or is this not DC ?Document Cloud Product Tracks — Enterprise Administration Guide   This document explains what the expected EXE's are for DC And Classic. The Serial which our purchasing department is certain is for DC, only works on the Classic.How would our purchasing department go about just allowing more users to use the ETLA License ?  (We have an installer set up in SCCM and normally just deploy that way...but if a different serial ,for a diffferent version is being purchased, then we can't use that)I'm absolutely baffled.