Questions

Can I change the product a team member is licensed for without deleting the team member and then re-inviting them under new product?  Thanks,

Hey all, I've been using creative cloud with my work email address for quite a few years and my CC Library has grown extensively - now my company has merged with another and under a different payment plan and email addres - my worry is will I be able to keep my CC Library under the old email address or can I transfer to to the new one - please help - this is happening fast.

I have CC for Teams, with two licenses. My license has been upgraded to 1TB of storage. The second license I pay for for my colleague is still on the basic 100GB of storage. How do I upgrade my colleagues account (our second license) to 100Tb of storage?

I have a new Teams (educational) installation of 22 licenses of Creative Cloud All Apps plus 11 licenses of InCopy, set up using a single Adobe ID for these device licenses. I have been pulling my hair out trying to understand how to manage issues with two Add-Ons I need on those 33 Macs to work with our Content Management System. I have called Adobe and been transferred 8 times, in and out of the "Teams department", but no one has been able to help yet.I had no problem building and deploying the installation of the Adobe apps; they all launch and run as expected. I need to install one InDesign Add-On for the 22 Macs with CC All Apps, and one InCopy Add-On on the 11 Macs which have only InCopy. I have acquired the Add Ons, and most of the Macs correctly installed the Add-Ons automatically via the Creative Cloud desktop application. But for some reason, the Add-Ons did not load on a couple of the computers. So my question is how to get those computers to install the Add-Ons.The Troubles

Hi all,I have some specific question, where I can find support if I not using standart Adobe ID but global license subscription? I work for ABB company and I have instalation through our global IT, but sometimes I need solve some specific troubleshooting with Adobe. Our global IT department in India can help me with license and instalation troubleshooting but with specific questions can't. Without active Adobe ID I can't connect to support trought standart support lines.My Adobe ID is in free subscription mode and I can't access to standart support. Before we used standart Adobe subscription but management decided for change to global license. This applications was install trought some interal Software center clinet. Now I have Creative Cloud manager but I don't see Apps bookmark as you can see on picture.

I am not sure if this is the right place to post this, but the "contact us for help" options just kept sending me to the same page over and over again.I recently jumped through all the hoops attempting to push Adobe Acrobat Pro DC through our SCCM server and have run into several issues.  For one, it will not actually call the Acrobat Pro installation to put it onto the computer.  It does however show that it is "installed" when you log into the cloud on said PC.  Has anyone had issues with this before?We are running SCCM version 1511.  Thank you very much.

I bought Adobe lightroom 6 i have order number but i cant login on licensing website. Button simply isnt working. Thanks for any help. Also i cant find any contact on adobe hotline or some else.

Hi,We are working with a Non-Persistent VDI citrix environment.I have installed Illustrator CC. Now we want to create an APPV package. But the APPV package does'nt activate in our VDI (virtual environment) with the Prov.xml file that i have made with the Adobe-prtk tool.I have a log file amt3.log that shows that the activation failed.Is something changed in the activation method of CC applications? We want to create an APPV for indesign and Photoshop also with the same license key.Can you please help me?Kind Regards,Ilona Kosteri.koster@vumc.nl

Hi, My name is Isaias. When I try to update/install to the latest Adobe apps, I receive the error code 113 - can't connect to Adobe servers which then prompts me to check my internet connectivity and firewall settings. My computer is a macOS X EL CAPITAN 10.11.6 - if this makes a difference The type of help I'm looking for is someone to walk me through what I need to do. I've looked at similar Adobe forums and have had my tech team review the firewall settings, and everything is all right. *Things I have triedShut down and restartTest internet connectivityDownload application updaterCheck firewall settings *Observations and NotesWhen I click to update/install one of the apps, the percentage has ranged from a low of %2 and a high of %47 before a download error appears.Never I had a similar issue. Thank you for time for taking the time to help me with this request, and I look forward to working with you soon. Sincerely,Isaias

When I click on "Try Again" button, it gives me the "Subscription is now active. Click continue to use your product." Of course after clicking continue, it goes right back into the "Membership Expired" routine. I am the admin for our team and we are good through June of next year, so that isn't the problem.I've seen dozens of threads like this with no solutions, so I'm hoping someone may have one now.I have tried deleting the database, renaming LS Cache folder, reinstalling CC, using the cleaner tool, and anything else I found in the old threads.Anyone have any new ideas that they have found to work?Thanks,John

Hi everybody!I have an existing document which i would like to prepair for pasting a vehicle identification number (VIN). This VIN is built up of 17 characters and I had to create 17 separate fields into the existing document. Now I would like to copy a VIN out of a source like our CMS, click into the first field of 17 in my document and paste the VIN in all 17 fields at once. Is there a way to reach this goal?Best regardsMarco

Hi,[Question 1]We have a Adobe CC Education Enterprise Agreement.I've created a install package with Creative Cloud Packager and deploy these apps (for example illustrator and photoshop.)Is it necessary to run AdobeSerialization.exe on every computers we've deployed with Adobe apps?[Question 2]And is it possible to change install folder names?I know i can change it by using the option: --ADOBEINSTALLDIR="C:\Program Files\MyPath"Default path is "C:\Program Files\Adobe\Adobe Illustrator CC 2017", but would like to change the last folder for example "C:\Program Files\Adobe\Adobe Illustrator CC"Is that possible?

This thread is miss labeled as answered. It does not answer the issue of needing to install a Rapid Release update on Mac computers when you receive this message. How do you install the Rapid Release?

I have downloaded the latest Creative Cloud Ent (2018) but when I attempt to build an Acrobat package it comes out as version 15.x any ideas ?Please see the img below

How do I add a customized tool (.aaui file) automatically into Acrobat 2017 without any user interaction? If this is possible, am I able to set the tools from the customized created tool to the Customized Quick Tools? (This being all without any user interaction.)

Well i try to figgure out how to setip our future media creation team and wanted to work with CC Teams.Here: Collaborative Video Editing Made Simple (NAB Show 2017) | Adobe Creative Cloud - YouTube  they state, that freelancers could temoprarily work with teams...As far as i have read that is not possible. At least all that i found and got as info is that all team accounts must be purchased for one year.I know that the freelancers could terminate their personal accounts for free when upgrading to teams but what happends after the 1 year of subscription? Will they be forced to renew as team accounts? Can they switch back to single user? Will the credit card info change?All of this is not really clear when trying to buy those licences.Thanks for helping

12/07/17 11:18:25:754 | [INFO] |  | ASU | LWANative | LWANative |  |  | 5456 | Build Version - 10.0.0.7512/07/17 11:18:25:754 | [INFO] |  | ASU | LWANative | LWANative |  |  | 5456 | Logging Level verbosity Set  to 412/07/17 11:18:27:822 | [INFO] |  | ASU | LWANative | P7Native |  |  | 5456 | Start : pwa_openSession12/07/17 11:18:27:822 | [INFO] |  | ASU | LWANative | P7Native |  |  | 5456 | pwa_openSession Session key : {789D34E2-4F50-42B8-BF90-9C9D578397D9}12/07/17 11:18:28:060 | [INFO] |  | ASU | OPM | OPM |  |  | 5456 | Build Version - 10.0.0.1312/07/17 11:18:28:060 | [INFO] |  | ASU | OPM | OPM |  |  | 5456 | Logging Level verbosity Set  to 412/07/17 11:18:31:747 | [INFO] |  | ASU | OPM | OPM |  |  | 5456 | Schema version and schema compatibility version are same or greater than current12/07/17 11:18:31:747 | [INFO] |  | ASU | OPM | OPM |  |  | 5456 | _

Hi,We use SCCM and our computers run Windows 10 64bits.We have a strong limitation (done by GPO at installation and not reversible) which deny to every account (even system or TrustedInstaller builtin account) to write on the root c:\If we built a new computer without this limitation, packages can be deployed on the normal way. But this limitation is on all our clients (800 PC) and we have to re-install all computer which need Adobe Cloud applications... And for security reason, it's a problem to stop this limitation.So, do you have another way to deploy ?We tried manually, not with deployment tool, but as an administrator and it doesn't work...Thanks in advance for your answer.Nathalie

I had Adobe Acrobat 7.0 Professional installed on my system and had to replace the hard drive, so required a re-install.I have the original CD, serial number, and manual that came with it years ago when I bought it.I am running Windows 7 Professional, which is the same OS I had previously before I had to replace the hard drive and had Adobe Acrobat 7.0 Professional installed.Issue here is activation? When I start it, says can't activate, call Adobe Customer Service. I call and has a recording that refers me to a web link that says the activation servers have been retired.How do I activate my software?Bruce

Hello,I have a question regarding the somewhat recent CCP update that modified how Acrobat DC installations are handled.For the most part, we've preferred deploying via MSI, however it seems the EXE method is now the preferred Adobe installation procedure.Is there a parameter or switch to specify log file locations? I was only able to find standard MSI switches.My understanding is that these are the default log locations for CC installations:C:\Program Files (x86)\Common Files\Adobe\Installers\<log>.gz%Temp%\PDAPP.logWe're currently using the following silent installation switch. setup.exe --silentI was hoping to be able to specify a log location at installation. Is there an .EXE switch for this?Thanks!

Hi all.Has anybody had any luck with the adobeserialization tool, after deactivating a device? We, like others, are experiencing the issue withwait result: 5120wait result: 20and the error "the license for Creative Cloud on this device has been denied"This is a device license, made with CC packager, and we have already tried making a new license to no avail. The SLcache & SLStore folders deletion does nothing to remedy this. Anybody out there having any success reactivating devices?

We are looking for Certification that Adobe products will still work as expected when installed in a Citrix Environment?  We are deploying Flash Player and Reader where the VDI environment is Citrix XenDesktop 7.13.If you do not support a Citrix deployment, could you also advise if you would support an issue if this can be replicated on a Standalone PC

Hello!Have a trouble during installation СС.Error is "Installation Failed. Please refer to PDApp.log for more information" Can you say what problem is?In a log file couple fatal erros:11/22/17 14:17:40:197 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5528 | The Bootstrapper Process return code is (-1).Stopping the installation process.11/22/17 14:43:30:502 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 1884 | The HDPIM Setup Process return code is (190).Stopping the installation process.and a lot errorsHow can I attach log.file here?

My situation: I have been attempting to "Create Package" for "Device License" machines utilizing Creative Cloud Packager. I've been successful with the Mac version, but I'm completely failing with the Windows version.Let me list some of my obvious variables I've looked for:I have Available Licenses out of my Purchased Licenses availableThis is being done, currently, on a Windows 7 environmentFor the CCPLauncher I did download the "Device Licenses" Windows .exeSo, I'm building the package properly. I get no errors after building it.When I go to the development Windows 7 machine to test the install, I run the .msi as a local machine admin, it seems to install properly. It takes a long while to go through the install, and then somewhere near the end of the install it's as if the .msi uninstalls EVERYTHING it just installed. Completely frustrating.I could really utilize some pointers, or insight, on what to look for and how to resolve this.Thanks!

I have a number of users who had valid licences for adobe cc on their macs but have been told they need to update.Unfortunately it's not as easy as clicking update licence and entering the new licence.The licence seems to be attached to one persons creative cloud but not updating for everyone.If the user logs into their creative cloud on the mac with the software there is nothing attached to their account so they can't update the licence that way.Just need to know how I can open the software and update the licence without having to uninstall and reinstall which is my current workaround.