Questions

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HiI need to uninstall the 2014 version of our Adobe Creative Cloud 2014 suites in an enterprise environment in preparation for 2015.3 roll outThe current uninstall string in the uninstall registry key is :MsiExec.exe /X{58B27C97-F90B-45DA-958A-5ECE04D37D97}This works and uninstalls but I cannot get it to work with a silent option/q and /qn switches do not workDont tell me there is no silent uninstall option for this?I have already tried the cleaner tool and it does not remove everything when I pick remove all option

Our Company, Tesco, get a Creative Suite 6 Production Premium License.However, the program show trial is expired. When enter the License again, it show "the serial no has been revoked".I have send email to Adobe support. They ask me to seek help on line like this.Please helpNelson

Hi,   Our company actively blocks cloud connectivity (I know we will be changing sooner rather than later).  We are after the Adobe XD preview, but this is only avaialble in Adobe CC.  We do have volume license to all Adobe suite. I do use Adobe package manager to download a lot of the existing stuff. But Adobe XD is not there.  Any help?

Also asks to clear cookies and restart browser. Have done this numerous times along with deleting OOBE folder, quitting all adobe applications, shutting down/restarting computer, logging into my personal Adobe ID and signing out, etc.

We have a user that is unable to log into the Enterprise app on her Mac. When she launches the program, it prompts her to log in but is grey. She is unable to log in. They followed these steps but it didnt help. I would like to note that the user did have an ' in their last name but I have removed it from the settings. https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.htmlDelete the contents of the OOBE folder and relaunch the Creative Cloud desktop appQuit the Creative Cloud desktop app from the gear icon in the upper-right corner.Browse to the following location based on your operating system.Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBENote: The \Users<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.Delete the entire contents of the OOBE folder.Restart the computer and launch the Creative Cloud desktop app again.Note: The app

I created an MST file for my company installation of Adobe Reader DC.  I am installing DC using SCCM and it installs fine, but the Protected View and Privileged Locations settings do not carry over into the installation.  Some settings do carry over, so I know the MST file is being read.  Also, if I open the MST file in Notepad, I can see some of the Privileged Location URL's listed so I know the info is in there, but it isn't getting used during the install.Same thing happens if I run the install from the command line, so I know SCCM is not the culprit.  Anyone else have this issue?Any ideas?

Why does the Adobe PDFMaker Plugin not show up in any of the Office applications after installing O365?I've tried removing and reinstalling the plugin - no changeTried activating the plugin and also checking the Load Value in the registryTried repairing Office and Adobe Pro XI

I installed CCP 1.9.3 on my iMac last year. I need to create new packages, but I can not find where the app installed. Can someone provide the location? I have OS X 10.11.5. Thanks!

Hi all, We are facing a problem of asking authorization again while running adobe cs6 product. We have 500 set of PCs with Adobe CS6 (Windows 7 PCs). sometimes, when user start up the CS6 software (e.g. photoshop), then the system will ask for re-authorization with login and software code. Is there any method to fix the authorization problem? thanks a lot.Cato

My work recently purchased the Creative Cloud for Teams because we were told by a sales rep that collaborative editing would be seamless. I was told that I could be working in Premiere from one computer and send a clip it to my vfx artist on another computer through the cloud. So when I contacted Adobe Support on how exactly to do that, they told me that feature does not yet exist. Is there anything I can do to make collaborative editing easier? Thanks.

HiI made a update package for the employers that do not have admin rights.The installation of the package works on my computers when running the setup. (as admin)I am now going to deploy the update-pageage for the clients, but I feel the link here are missing information:https://helpx.adobe.com/creative-cloud/packager/using-remote-update-manager.htmlDo I need to copy the "RemoteUpdateManager.exe" to the client and run it one time with admin privileges there first?How to I tell the client where the new package is?Can I then run the software from my computer to update the clients later?RegardsAndreas

My licensing package install is not working.I moved my license package file of Adobe CC to my new computer.Then I set up Adove CC trial version, and installed all of these-AdobeSerialization,-helper.bin,-prov,-RemoveVolumeSerialpackage files,but it is not working.Still my Adobe CC is trial.My computers are all PC.How can I solve this?

I am using the Adobe Acrobat XI version, I wanted to disallow user from editing, printing, save the document locally (save and save as).How to do it? I already tried to use the [Password Security] function and select the option [None] under the [Changes Allowed].I am not which version is able to perform the DISABLE SAVE AS function.Kindly assist.

We've several DC pro and Std Clients. Some do the autoupdate, some not. The clients which don't update automatically even don't have the 'updater' option in the 'preferences' tab...

I keep getting this error when trying to download the Creative Cloud Packager. Does anyone have a work around?This site can’t be reachedesd-licensing.adobe.com’s server DNS address could not be found.DNS_PROBE_FINISHED_NXDOMAIN

Hi, From what I understand, our organization is better suited to the "Classic" update track. However, when I open Creative Cloud Packager, I only see the option to download the Acrobat DC (15.0) application. I think I'm supposed to be able to find an Acrobat 2015 application, but I can't find it in LWS either. Is this application not part of our license? Is there some way to indicate the "Classic" update track in the Customization Wizard? For some background, I'll be planning on deploying this via SCCM. Please help! Thanks.-GB

On the Adobe Enterprise Administration Guide there is a option for activating thumbnail preview in Adobe Acrobat DC:Adobe Properties — Enterprise Administration Guide andLockable Settings Admins can install or remove this feature via a command line properties ADD_THUMBNAILPREVIEW (first install) or ThumbnailPreviewHandler (post install) and then lock the UI.Any ideas how to get that working?

Howdy all,Using Win7x64. Administrative user. Currently have the entire suite of CC2015 installed (Everything...  Photoshop, Illustrator, Premiere, etc).  When I invoke the Remote Update Manager from here:"C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager\RemoteUpdateManager.exe"it looks like it's working.  Even exist with code 0.  Log is below.You'll notice the log looks okay.  And it does update some things just fine.  For example, it updates Dreamweaver and After Effects.  Yet...  For some reason it's not sensing Photoshop or downloading Animate, among others.What am I missing? Why isn't the remote updater updating all of my Adobe applications?We are a school with a site license for about 500 machines. One solution that works is to run the uninstall command for CC2015, and then install "CC 2015.5", but this just seems unnecessary when we have the Remote Updater application.  Am I missing something simple? 

Educational institution, bought CC for the lab. Successfully built install package that was deployed via ARD to test machine. Install a success. Started app (Photoshop first one grabbed) on test machine and all functioned as expected. In admin console, all licenses still available and none listed as active. When (how) does the installed device get the license to be registered in Admin Console? Look forward to advice. Thank you.M

Educational institution, bought CC for the lab. Successfully built install package that was deployed via ARD to test machine. Install a success. Started app (Photoshop first one grabbed) on test machine and all functioned as expected. In admin console, all licenses still available and none listed as active. When (how) does the installed device get the license to be registered in Admin Console? Look forward to advice. Thank you.M

Hi,When trying to start and cs6 or CC version of adobe software, I am being told  the following:Membership ExpiredYou no longer have access to Creative Cloud. Please contact your administrator to renew your membership and continue using Creative CloudI've talked to my admin, and looked at the team management console, and I have a valid license that doesn't expire for 10-11 months.I've searched here, and tried the following already:Logging out and back inrestarting computerdeleting the opm.dbdeactivated my account in CC for teams console, and reactivated it.I need help getting this solved...  Thanks

My now old but still good CS5 has been part of my recovery of my MacBook and now Adobe Creative Suit 5 Master is asking for my Serial Number, I have put in the 16 which were the original but it wants now 24 digits, so I wonder if anyone can help, as it is older version, but like some old cars, it is all I need and use when I need to, and it makes me sad that I can not yet have again access to it...I do not wish to pay for a new one I can own or use on the www, as I also have CS3 which I have not used for a long time.Please note, a long time has gone by, and my service provider had changed its name twice in the last decades, and my old OWNERSHIP records may be found somewhere at Adobe.com but I first became a Mac user in 1984 and a client of Adobe in 1986 or just after...

I have recently deployed cc 2015.5. there has been a few updates after my deployment was built. I have run the RUM on a few machines and it always fails to download the same updates. I have a local AUSST, i have rebuilt the server with the --fresh options and it hasnt help. Below is the RUM log. Is there anything that i am missing.08/26/16 10:38:03:316 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3872 | 08/26/16 10:38:03:316 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3872 | ##################################################08/26/16 10:38:03:316 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3872 | ##################################################08/26/16 10:38:03:316 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3872 | Launching the RemoteUpdateManager...08/26/16 10:38:03:316 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3872 | R

I have registered the product Adobe Creative Suite Design Premium CS5.5 russia language and i need to download this package. You could pass me a download link?