Questions

MacBook Pro Retina 15" (Mid-2014) running OS X 10.11.2.  Administrative user account.   No other applications open.I successfully created an Adobe CCP 1.4 device license installation package for CC All Apps for our users, but when I attempt to install the package it always hangs at approximately 40% of the installation with the installer displaying "Running Package Scripts" for about 1 hour.  The installer eventually does finish but it seems odd that it takes consistently so long.   Is the installation package for the CC all apps supposed to take this long?   It is a large installer (~22 GB).  The temptation for many will be to try to kill the installation since it takes so long and seems to be stuck with no sign of progress.  The progress bar doesn't move for about an hour until the installer displays that it has successfully done the installation.  We'll just have to have do the installations on extended coffee break or lunch.I l

I have build some packages, and none of them, will go through the install process. It starts up, and the welcome sreen comes up with "please wait, Windows configures...." and then it hust stops with out any warnings/messages.Please help!

Let me start by saying I'm new to using CCP (first time). Background, I've been tasked with deploying various Adobe applications within our enterprise. I downloaded the packager, selected my applications to include Acrobat DC and attempted to decipher the various online instructions provided to successfully deploy the products. My confusion comes in the manner of either having to use the Execption folder or simply using the "setup.exe" in the build folder in order to deploy my applications. One online document states that if deploying Acrobat DC you do not need to use the exception folder, but use if for other applications. I'm trying to deploy using SCCM and with little or no end-user interaction as possible. I must say I'm confused at this point. Any and all help with be GREATLY APPRECIATED!

The user got by mistake a named user package installed of Adobe CC for teams. The user should have a device package. The system administrator have removed the named user installation using Adobe clean up tools for CC and when the correct device package is installing “gathering required information” the scale goes half and then reverse.   What could be wrong?

Hola, tengo tres renovaciones de licencias y no puedo asignarlas a los usuarios

With the promotion of Acrobat DC it seems to have disabled my Acrobat X version on my computer. Is there any way to reactivate Acrobat X?

Users are getting the following error message when opening Adobe.Please uninstall and reinstall the product.If this problem still occurs, please contact Adobe technical support for help, and mention the error code show at the bottom of this screen.Error: 6http://www.adobe.com/support/I contacted support and they were not able to help. Any help would be greatly apprectiated.Mike Giordanomike.giordano@us.gravotech.com

Uninstalled Illustrator. now can't reinstall it. can't find a phone number to contact Adobe. Help?

My subscription expires on September 7, 2016.  However, my service has been interrupted although I submitted payment.

How many users am I licensed for in Adobe XI Pro and how to create an enterprise ID

Hello Community,i have Special Question to Licence and Installation..I have to Install Acrobat Standard AND Pro on the Same Terminal Server (RDSH)  i have just a few licences für both Version. Is it allowed to install both versions on one Remote Desktop Session Host? i would work with GPO Item Level Targeting an place the Shortcut of the Licenced Version on the Users Desktop. Other User get the other Version (Shortcut) when the are in another AD Group.Is this allowed? i guess not but i have to asked to be absolutly sure. Thanks very muchskykitchen

Hola. En Creative Cloud no se activa la las actualizaciones. Por ejemplo con Premiere 2015 tengo maquinas con 2015, 2015.1 y 2015.2.Como puedo solucionar esto sin reinstalar el programa.GraciasRicardoHi. Creative Cloud in the updates are not activated. For example with Premiere 2015 I have machines with 2015, 2015.1 and 2015.2.As I can fix this without reinstalling the program.Thank youRichard

i have download error " this installation is no longer functional " for creative cloud and i try the cc clean tool but still have the same problem

Have tried the resend option many times and have even deleted and re-added the user.They are receiving email from all other external sources, and message@adobe.com has been added to safe list.

I have 24 AOO licences of Premiere Elements 13 that I need to deploy with SCCM.I have created an .msi with AAMEE as I was told by Adobe support. Next I tried to create a prov.xml with the following command:adobe_prtk.exe --tool=VolumeSerialize --generate --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --leid=V7{}PremiereElements-EMT13-Win-GM --regsuppress=ss --eulasuppress --provfilepath="path to desired folder"I get Return Code = 14. I am running the command prompt as administrator. What have I done wrong?

I created a free account months ago but now the church I work for has the software how do I install it using there serial number?

When i click on the activation link a web browser open on the adobe page.I log in with my adobe id but don't have the team abonnement, i stay with the free account.Can you help me?

I have just installed Acrobat DC on a users machine. I am able to run it OK on my login (a domain admin account), but they are unable to open it at all (tried as a regular user and as a local admin). Program appearers in task manager for a second and then closes. I have had it running on this logon before but it was closing Acrobat after being open for 30 seconds. Currently running the latest version of DC on a fully patched windows 7 Pro laptop.

We have 3 occurences where subscribers start with their CC Registration but on the download for the Adobe Desktop it stucks w/o prompting any error. Any idea?

Hi I have already installed the Adobe CC on my PC. (team version) I now want to install on my Mac. I do not know where and how to download without buying a new license again.

HA HA HA good luck with trying to get an answer from these monkeys. I too have called every number and talked to half of india to try and resolve my A12E5 issue. I erased all adobe products from my computer, tried every configuration possible, allowed access to adobe  to everything, gave them $32.60 and still nothing! In the past seven hours i have lost three clients and missed two deadlines because this stupid company and their crappy way of doing business. The cloud does not work. you all are terrible at trouble shooting, and since there is no one else we can turn to for this kind of software, you all just sit on your thrones and wait for us to throw more money at you. I HATE adobe.

I am both the Enterprise administrator and the designated user for Adobe Document Cloud eSign account - 1 year subscription started 1/Dec/2015.I am working remotely on my laptop while on vacation in Italy - normally use my desktop working from home in London.It seems I cannot install the Adobe app that I have downloaded using the Adobe Acrobat installer: acrobatproDC_EpotZJynSsSpcHQMP9UOVw0409.Although I can login both as an Administrator and as a user (different Adobe IDs for two different email addresses) I am unable to see our dashboard, use Adobe Acrobate to add text to PDFs and I cannot send contracts for signing - I need urgent help please.Thanks Suzi

bonjour j'ai un abonnement equipe via IRD (Institut de Recherche pour le DEveloppement) masi je n'arrive pas a telecharger les logiciels illustrator et acrobat merci de votre aide bien a vous jjb

I received an Adobe grant for one free year of CC. My CC has expired and now my CS6 licensed software will not open. How can I active my CS6 again?

Hi,i am creating package for adobe acrobat reader DC 15.009.20069, i need to suppress some prompts by adding HKCU entries.i have added those registries in the MST, after installation i did not see any registry got installed. and the prompts are coming without suppressing.please help me