Questions

anyone else having issues switching accounts from personal to enterprise. i acidentally clicked this button and now am unable to get access to my free school account? 

I want to cancel my Adobe subscription plan, my subscription has ended and I do not wish to renew it. I have been getting lots of messages (from Adobe), and if the messages keep coming my money account might get blocked.So how do I completely remove my card details from Adobe?

I know Adobe Express allows for collaboration with team mates but I'm looking for more insight into how the approval workflow would work for a business license for Adobe Express.-For example, can a download and/or scheduler fuction be disabled until it's approved by an assigned "approver" within an organization?

Dear Adobe Support, I am posting here as it it impossible to contact support directly. My name is Lisette Luik, and I am currently using an Adobe Creative Cloud subscription with a student discount. Recently, I canceled my subscription, but I continue to be charged monthly despite no longer having an active subscription and not being able to use the Adobe programs for over a month and a half.Here are the details of my account and subscription: My issues are as follows:I canceled my subscription on May 13, 2024, but my bank account continues to be debited for monthly payments.Adobe’s system indicates that I do not have an active subscription, yet charges are still being applied.Since the cancellation date, I have been unable to use Adobe programs, but I am still being billed for the service.Previously, I contacted Adobe support regarding increasing my Adobe Cloud storage, and now I am seeking assistance with the ongoing billing issue. I am ready to provide any necessary p

Hi All, We have been invoiced in SAR and the deduction was done in USD which made a discrepancy in the total amount due to the currency exchange difference. I had many invoices from Adobe before and on the same account, all were deducted in the same invoiced currency. I have talked to the support in Adobe to find a solution and the only answer they had is that they did not deduct in USD, the bank did 🙂  ... anyway, I asked them to make it easier on all of us and just re-issue the Invoice in USD so we can adjust our accounts. They refused and told me to speak to my Bank as this is not their issue, it's a bank issue as they claim.Has anyone faced the same?  Regards, abd  

Hi there, I work within a school and help out with all things IT.So, I did a big oopsie :I cloned 14 Laptops to update them and they have/had multiple Adobe programs and the Adobe Creative Cloud installed. I didn't know about the protection from adobe against cloning and the creative cloud system with admin console and packages. What's my best (least work) course of action to get the Adobe Creative cloud and the corresponding Apps working on all 14 Laptops? As far as I can tell we have atleast 40 unused licenses, but I'm still unsure how to get things working again. My guess:I have to create a Package made in the admin console.I need to uninstall all Adobe remenants from the cloned img using adobe uninstall.Now I use the setup file? (Not sure about the best way of doing things from this point).Does every Laptop need an extra-account with e-mail so I add them to the license panel in the adobe admincenter? Best would be if you can give me a rundown what I ha

Hello everyone,I have a question. One of our users has used their professional email address with our domain for an annual subscription that is billed monthly. I want to add this user to our company's professional account, but I'm unsure whether their personal account will be deleted and the monthly charges stopped, or if they will continue to be billed on their personal account. I've noticed that on the professional account, we can add users with or without products. Does this affect the billing on their personal account?How does the cancellation of the personal account work after the transfer to the company's professional account? Is there a charge for early termination?Can someone help me with this?

I'm wondering what exactly is Adobe Target's "Page Views" tracking. More exactly I'm refering to:Does it track- only if the user is visiting that url just after the page where the Activity is set?- tracking every/any time the user is visiting that url during the user session?- would it track a url if it's the 3rd page visited after the activity page? Being A page where activity is set, and C the page view url: A -> B -> C

Like so many others in this community, I've found that using the internal AUSST server to provide updates to our end user machines is not reliable enough for continued deployment.  I've been trying for years to make it workable, so not just teething problems.  This only applies to the Creative Cloud side, Acrobat works no problem. I'm looking for a simple and reliable alternative. Instead of using RUM, can I just apply the full application msi over the top of an existing install to update?  If so, are there any downside or pitfalls to watch out for? Thanks

I was just granted access to Creative Cloud via my work email address and set up the info for my new account. I was in a panic level rush and chose a random year for date of birth. My Adobe account must think I am under 18 because I cannot even log into adobe.com with that email address to update by DOB, I get this error everywhere I go. "You are ineligible to use this product or service due to the Service Eligibility Requirements" How can I rectify this and update my date of birth?

Hi, When I use the desktop app to create install packages I have no problems adding the override files, but that only works for 2018 and older apps. When I try and use the web-based tools, the Redirect to internal Adobe update server option is greyed out.Any ideas? OK, I figured it out, you need to add the ovveride XML in prefs, first, then the option appears!

None of my adobe apps will install. I will run the creative cloud install folder ans click to allow it to make changes, but then nothing happens. ive tried the uninstaller too

i dont know how i bought it and i need the subscription to stop being payed for but theres literally no option to change the plan or cancel. please please please help, i cant afford $40 being taken from me every month when this was an accident, im already out $40 because i didnt know i had this subsription still till the money got take so please please please help i literally only rarely use photoshop so please help!

Hello,     I am having a problem logging onto Creative Cloud.  Whenever I try to log in with my credentials I get the error:An error occurredSAML Assertion signature is invalid.This might happen due to a mismatch between the certificate used to sign the assertion and the one in the metadata uploaded to Adobe.Please make sure you uploaded the metadata with the proper certificates. This happens no matter what computer I log onto.  PC or Mac. I have tried from several different computers.  I have also tried with different Adobe accounts as well.  We have shared device licensing.  I don't know what SAML assertion is.  I have tried uninstalling and reinstalling the entire suite and it still happens.  How do I fix this?

Hello. I am writing with a problem. I am an Adobe administrator at the Institute of Journalism and Social Communication at the University of Wroclaw. We want to take advantage of access to Adobe programs for our students (until the end of May). We did everything in accordance with the instructions. I added student email addresses in the administration panel. Now when students log in, unfortunately, they cannot install free software. They only have the opportunity to try for 7 days or purchase. Logging out of the account and logging in again will not do anything. Please help.

I have an A purchased Version on Adobe Acrobate DC, and We I login with ID it showed Trails version

Hallo Zusammen, wir haben das gleiche Problem mit dem Unterschied, dass wir uns nicht mit dem falschen Konto anmelden. Über das private Konto hat meine Kollegin eine Lizenz für die CC Version. Auf dem Geschäftskonto sind 5 Lizensen für die Acrobat Pro Version, die wir nicht mehr benötigen und keinen Rechner dazu angemeldet haben aber trotzdem 142,74€ monatlich zahlen! Seit Monaten versuchen wir dahinter zu kommen, wie wir dieses kündigen können. Leider ohne Erfolg. Hat jemand eine Idee wie wir Kontakt zu Adobe aufnehmen können? 

  Learn more about the usability of Adobe Generative Credits and how they can enhance your creative projects in our latest video!   Highlights from the video: What Adobe products are integrated with GenAI? Credit Usage for Different Adobe Generative AI Features. How to check your remaining credits? What if I exceed the limit of my credits? Can GenAI credits be pooled in Teams and Enterprise Plans?   Read the following help document to learn more about Adobe Generative Credits   If you are not the Admin, click here to contact your Adobe Admin to get started.    *For queries, feedback, and suggestions, comment below or start a conversation.  

So Adobe made the change of adding both personal accounts and company accounts. All my Creative Cloud libraries have been added to my personal account.   My company account has 0 libraries and also 0 shared Xd files. The libraries are very important to us, we have lots of them, also the Xd files.   How to I move all libraries from the personal account to the company account? And how do I share them with my colleagues? Because they are already invited on them.   For example: My mail is account1@adobe.com . I invite my colleague, account2@adobe.com. I'm the owner of multiple libraries on account1. When I invite account2@adobe.com adobe will say they are already invited. I can't choose to invite either the personal or company account.   This change is very annoying honestly. 

Hello, I am wondering if the ETLA plan provides the following features:  1. Do you provide a feature to restrict login access to Adobe accounts registered in the console, preventing external personal accounts (e.g., Google) from logging in? For example, ensuring service access only through the company account on work PCs, not through personal accounts. 2. Do you provide access control features to restrict access to only authorized devices within the company network, such as IP access restrictions and public settings restrictions? For example, disabling public sharing settings like the Notion web publishing feature. 3. If mobile apps/desktop apps need to be used for work purposes, can security controls such as authorization, authentication, and access control be applied? For example, for apps like Notion mobile app and Slack mobile app. 

Olá, Tenho uma licença corporativa da Adobe atribuída a um utilizador. Sei que cada utilizador/licença pode ter os aplicativos instalados em até 2 dispositivos com login simultâneo e que só posso usar um aplicativo num computador de cada vez. A minha dúvida é a seguinte: por exemplo, tenho o Photoshop instalado em dois dispositivos. Isto significa que só posso usar o Photoshop num dos dispositivos de cada vez? No entanto, posso ter o Photoshop a funcionar num dispositivo e o Indesign noutro dispositivo, e ambos funcionam simultaneamente, mas em dispositivos diferentes, correcto? Podem ajudar-me a esclarecer esta questão?Obrigada! 

I have searched for an answer to this issue, but not found a solution yet. I hope I am making myself clear enough for someone to help me out. I work in a company where I am the owner of an Adobe CC Library, which has been shared globally with several colleagues and the assets are being used in 100s of files over several years. I recently transfered to another country with the same company.  I still have the same email but I now have a 'new' Adobe account, due to the change of country and IT department. I did not expect any issues with this, as it is the same email. But because it is another company that now pays the bills, Adobe treats my change as a 'new' account. My issue is that I am the owner of the Library on my original account. And I understand how to switch between the accounts. But the original subscription will end, and I am not allowed to add my new Adobe account (same email) as an editor because 'I already have access' with the email. And I cannot remove

  Imagine this scenario: Do you need to edit a PDF file and don't have access to Adobe Acrobat on the device you are using? Dont worry, This is where Adobe Express PDF Quick actions comes to the rescue.     Go to Express   Accept Offer   Admins: If your organization has at least one Creative Cloud for enterprise subscription, you can assign the free membership to users. Learn more.   Follow the steps below to give it a try! Step 1: Go to the Documents tab in Adobe Express Step 2: Choose the Edit PDF quick action Step 3: Upload the file you want to edit And that's it... Use Adobe Express PDF features to edit PDF with ease anytime. Access quick options anytime, anywhere, from images to spreadsheets and presentations. Stay productive at home, in the office, or on the go. Have questions? Ask below by clicking on 'Reply.'If you have trouble using Adobe Express Edit PDF quick action, please post your query on Adobe Express Comm

Hi, If RUM is interrupt during the download phase will, on a next run, start the download where it was?Is it updating Acrobat Pro too? Thanks,

Firstly, if an admin/mod can move this to a more appropriate community please do so - I couldn't identify one whilst looking.I have an existing Support case with Adobe about this, who insist I post to Adobe Community forum about this for some reason - as they are unable to get a resolution for it.Case: ADB-34528428-C3C7 CRM:02312000002560Issue: Adobe offer a security bulletin email notification subscription feature here:Adobe Security Notifications RegistrationWe have an email address signed up to these notifications that we would like to Unsubscribe.The unsubscribe link takes you to the unsubscribe page here (below includes my custom unsubscribe which obscures the email being unsubscriped so thats fine).Unsubscribe (adobe.com)Then proceeds to error. if trying any of the available combination of unsubscripe options with:"Unable to process your request.Please try again later. Thank you for your patience."Adobe support are not able to confirm if the unsubscribe is complete.Adobe sup