Questions

when i use the link that i got sent in email to install somthing it brings me to the same page that i started on... please help me i really want to draw... :'(  it sends me right back here every time.

Hi Guys, So I have to contact an account manager to renew a subscription? I can't just update the details? I have to actually wait for someone to talk to me over the phone? What is the point?  Can my account manager (Jyotsna) actually email me back. As I emailed him and still have not gotten a response.  

Hi, I graduated from university this year and I just found my school account closed. However, there are some PSD files(my art works)  I want to back up. Is there any chance that cloud data on my expired school account to be transferred to my personal ID account? Or just any way to get my Photoshop cloud data back?

Hi,I’m from a small nonprofit organization, and we purchased the Creative Cloud All Apps plan at a discounted price of $264.71/year through TechSoup. However, the plan now shows that the price will be $419.88/year. Could you clarify why the price has changed? Additionally, we need to purchase one more license for Acrobat Pro. Our current plan includes one license for Acrobat Pro. I have a couple of questions regarding this:Can we extend licenses within our current plan specifically for Acrobat Pro (i.e., adding just one more license for a total of two)?If we purchase an additional Acrobat Pro license within this account, how will the two licenses be differentiated when signing in?Thank you for your assistance! Best regards,CETI

Hi everyone,I’ve noticed that my Mac’s System Data is taking up an enormous amount of storage (99GB), and I suspect it’s due to leftover Adobe files like old versions, cache, and logs.I want to keep only the necessary files for the latest versions of my Adobe applications (After Effects 25.1, Illustrator 29.1, Photoshop 26.1, etc.) and safely delete anything related to older versions (e.g., After Effects 24.6.4 or Illustrator 28.7.3).Since I can’t use Adobe Cleaner Tool due to account restrictions, I plan to manually remove unnecessary files by accessing the Preferences folder on my Mac (~ / Library/ Preferences and / Library / Preferences).Could anyone guide me on:Which files or folders are essential for the latest Adobe versions and should not be touched?Are there any specific files in the Preferences or Application Support folders that I should look out for when removing older version data?

Bonjour,je n'arrive pas à accééder à l'historique de facturation malgré mettre connecté au compte d'étenteur du contrat entreprise.Nous avons bien été débité, mais impossible de télécharger la facture ou même de la trouverA qui dois je m'adresserMerci pour votre aide

Hi,I used to have a portfolio website on my mom's account. I thought I had switched it to my new account so I could continue edit it, but I don't see it so unfortunately I'll have to redo it/edit an older one.Thing is I want to at least use the same name (my own name as an creative..) for the portfolio website. When I type it in, it says it's already used, but that portfolio website is nowhere in both accounts anymore and when I look it up it say's it doesn't exist/is missing...Has anyone else experienced this? Does this mean the portfolio is still somewhere? Or can I atleast use the same name...?

Bom dia, Fizemos a compra do Adobe Creative Cloud for teams All Apps ALL e nao contem o pacote Abobe Firefly. 

I really want to unsubscribe but your method shown on your website doesn't work, please help me to unsubscribe your service completely.

Hello! I posted this in the Acrobat community but since we are enterprise, i'll post this here as well. We create Mac installation pacakges from the Adobe Admin Console. The Acrobat Pro install 24.1 comes up with a incompatible legacy installer error when we try to install in Sequoia. On intel and apple chip. Any ideas on what we need to do here to get it installed without having to use the Adobe Creative Cloud desktop app? Because from the ACC app it installs for what ever reason. Thanks!

Bonjour,Comment faire pour résilier des licecnes depuis la console d'administration quand, à chaque fois que l'on essaie, il est indiqué :"Impossible de charger les donnéesUne erreur s’est produite. Veuillez réessayer."Merci

Can I use an Adobe template as my Facebook cover page banner? I am on an Education License and our university wants us to start on online photo gallery on social media to show our work. Our images are for exhibition only and not for sale. I don't want to get into trouble breaching any licenses. Thank you. janet_6311

why is there no manage plans option in my adobe for team package so i cant cancel my subscription? i want to cancel my subscription but i cant because there is no manage plans option. the problem is i don't see the option to manage and to canceled the plans. I have tried to cancel my subscription long ago, but I am always confused because there is no manage option on my plans, so I cannot cancel my subscription.

Hello! Not able to get into  through my correct email. It was through a company account and I see that the myportfolio link has changed a bit. This is concerning for me because of all my files on that portfolio, which I'm trying to update, but also because I have payment attached. I have a different old portfolio that I needed to start paying for which is why I just started a new one on the company account, and I re-designed the layout. but I don't want to re-upload and re-organize the entire site, and I would like access to my other portfolio. Thanks,Jojo [Edited by the moderator, please refrain from sharing your personal details here, as this is a public platform accessible to all.]

Hello, I’m reaching out for help accessing my cloud files on one of my work devices.I use three devices for work: two Mac desktops and a Mac laptop. Today, after renewing my business Adobe license, I logged in on my Mac at home, but I’m unable to access my cloud files, which contain critical client work I need to complete. A message appears saying, "Cloud Documents are not available" and advises me to contact my IT administrator. Unfortunately, these files are only stored in the cloud, so I currently have no way to access them. Additionally, after renewing my license, I received an email (screenshot attached) notifying me that I now have administrator rights to manage Adobe product licenses for my company. Could this change be related to the issue with my cloud files?I urgently need to resolve this so I can work on these files tomorrow. Any assistance or guidance would be greatly appreciated. Thank you! 

I need SOC 1 report for Adobe- Workfront. Thanks

Hi,I'm troubleshooting an issue for a client of mine who has issues connecting to documentcloud.adobe.com / acrobat.adobe.com, but after the original TCP negotiation, TLS connection fails. We've moved the client over to another ISP with another IP temporally and the site is accessable again.Is there a way for me to check if Adobe might be blocking their IPs?Kind regards,Neil van der Merwe 

Hi, we are trying to install the package in Citrix but there are error messages. Can someone explain to us what the problem is? 12/09/24 14:49:36:190 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Build Version - 2.2.0.612/09/24 14:49:36:190 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Logging Level verbosity Set to 412/09/24 14:49:36:199 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Successfully fetched the optionXML content from MSI database ...12/09/24 14:49:36:216 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | The OS language detected for Acrobat (nl_NL)12/09/24 14:49:36:216 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6644 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Install\Adobe Creative Cloud\Build\Adobe Creative Cloud.msi" /qn12/09/24 14:49:38:285 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3060 | Build Version - 2.2.0.1712/09/24 1

I have been using Adobe Library to share graphics for a document my coworker uses. We have had no issues until I recelty updated. She was trying to update the graphics this month and now they all tell her it's read-only file. But I never made any changes to make this happen. To fix it I tried removing her and adding her back. I tried having her log out and back into to the cloud. We double checked that we have the same version of Illustrator. But no matter what I do she can not edit files that she's been able to edit for months. 

Bonjour,  J'ai souscrit à un abonnement entreprise (étudiant) avec mon adresse mail étudiante associé à mon université, cependant j'ai utilisés mais données de carte bancaires pour pouvoir finaliser ma commande, sauf que maintenant j'aimerais annuler mon essai gratuit de 7 jours, mais je n'ai pas la possibilité de le faire moi-même, il n'y a pas le bouton 'gérer mes formules' dans formules, il n'y a pas d'informations sur qui est mon administrateur d'entreprises. Vu que j'ai mis mes coordonnées bancaires j'aimerais pouvoir l'annuler car  mon entreprise (université) ne couvrent pas ces coûts. Pouvez-vous m'aider, merciiii 

I want to see the page above.  But when I click 'Create a package', I can only see the page above. What can I do

why do I keep getting this error message despite updating the payment information :We couldn't process your payment with the information on file. Please update the billing info on your account to make sure your service continues.Update billing info

I've seen several posts about this issue but none of the solutions seemed to help - I get an error when trying to add a user (the Something went wrong when saving error). It happens in different browsers and regardless of the profile I choose.If I go to settings to try and change the directory sync, in case that's the problem, I don't have the option to select the directory (there's only one)

Does the adobe application stack support put and gets from non-AWS S3 API Cloud service storage folk.   

I am creating a product profile in Adobe Experience platform. I have system & product admin roles for my org. I followed the steps in creating a product profile.  However after providing the name of the profile, it isn't redirecting to permissions page. And the product profile is created without any permissions. When I click on "Permissions" tab, it shows an error.  What roles do I need to edit permissions and what am i missing here?