Questions

We have had Adobe Case ADB-32189357-C3K1 open for several weeks without resolution. What can be done for us to access the Admin Portal so we can assign the licenses we have purchased? My customers are not happy and have been waiting for weeks to get a license. As reference, we can order and apply Bluebeam licenses without issue which is the next step directing our costomers to one of your competitors.  

I would like to extend the license for Indesing. There is information on the Admin Console page that this can only be done through a sales representative at Adobe Systems CVG. Where can I find the contact details of this sales representative?

Bonjour, Voulant ajouter 3 nouvelles licences Creative Cloud pour en avoir 4 au total, je me suis retrouvé avec 8 licences.Il m'est impossible de supprimer les licences en trop et quand je contacte le Service Client, on me dit de voir avec mon revendeur. Le problème c'est que je n'ai pas de revendeur.Ma commande a bien été prise sur : https://adminconsole.adobe.com/De plus j'ai ce message qui apparait :" Vous avez plusieurs licences impayées. Passez commande auprès de votre gestionnaire de compte chez Adobe Systems CVG avant le 5 oct. 2023 pour éviter que vos utilisateurs ne perdent leurs droits d’accès. " Quelqu'un pourrait m'aider à comprendre s'il vous plaît ?

Currently our Team account includes the Adobe Creative Cloud apps and Illustrator. I am needing to add Adobe Acrobat pro for a piece of equipment with no associated email and am not sure how that works in the case of no way to login with the equipment or email account? Will the Adobe Acrobat pro need to purchased as a stand-alone app and can it be tied to our team account?

I noticed two separate transactions on my credit card statement from Adobe, one amounting to 708TL and another to 127,50 TL. However, upon reviewing my account, I could only find an invoice for 708TL. I am seeking clarification on the additional charge of 127,50TL. Even i changed my credit cardçAdone kept colect addtional amount from my new credt card.Could you please provide detailed information regarding the transaction with the amount of 127.50TL ? I would appreciate it if you could explain the reason for this charge and provide any relevant details, such as invoice numbers and transaction dates.I have attached a copy of my credit card statement for your reference.Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this discrepancy.

Four days ago, we successfully renewed our Adobe licenses. However, despite the renewal, Adobe customer care seems unresponsive to our concerns, and as a result, we are currently unable to access and use Adobe Acrobat Reader.

Hi all We're exploring options for our company file storage and sharing. We have five Creative Cloud licenses, but dont utilise any of the online storage space. We need to store both Adobe and non Adobe files (Microsoft Word docs), share files with the whole team, use our own custom font and be able to use search in order to find any documents by name and content within docs. Can Creative Cloud offer all this for our team? We have an extra license which we plan to use as the main storage and share out to the rest of the team from there. I gather the total storage capacity is made up from how many licenses we own? Or are we barking up the wrong tree and theres a better alternative option? Your guidance is much appreciated! 

Our organization started using an Adobe business account in 2018 to purchase/assign licenses to our users from CDW (our Adobe Cloud Services Partner) through the Adobe Admin Console.  We have two users that have been with the organization a long time and each had purchased a Creative Cloud (all apps) license directly from Adobe before we began using the Adobe businness account in 2018. Because of this, we have two Adobe licenses that bill monthly and aren't manageable from the Adobe Adnmin Console whereas the rest of our licences bill once per year via CDW and are manageable from the Adobe Admin Console. I would like for both of those users to be listed in the Adobe Admin Console with the rest of the users in our organization and for their existing Creative Cloud (All Apps) subscriptions to be transferred somehow to CDW so they bill at the same time and at the same frequency as the rest of our Adobe licenses. There are a few concerns that occur to me: The users

In my organization we manage shared licenses on the teams, but Generative AI does not work. Do you know why AI does not work in shared licenses?

I have just been on teh phone to customer support and I was explining the issue when he just put the phone down on me. I had been trying to clarofy the issue of licenses and creating a shared business account. I need to add colleagues and wanted to now whether each colleague would need an individual license. I had been sent an email stating teh following and needed help with it.------Your organization has multiple Individual Creative Cloud contracts, which means you aren’t getting the benefit of the business features that come with Creative Cloud for teams plans. These include: • Consolidated billing which means no more paying for unaccounted or unused licenses. • Streamlined license management with a web-based Admin Console that lets you add, assign, and reassign licenses as your team changes. • More Storage with 1 TB of storage with Creative Cloud for teams with pooled storage functionality that allows you to combine individual team members’ storage capacities into poo

Hi I am trying to customized the out of the box notification in Adobe AEM forms document security when a email is sent to client.  We tried using HTML coding to change the format of the notifications like adding some images of our department to make look more profesional be it is not working for us.

Hi, I have added a new user to the Creative Cloud. Unfortunately they are unable to upload our in-house fonts to the system even after I elevate them to an administrator. While I am able to see the uploaded fonts screen on Creative Cloud Desktop and add and delete fonts as I please, they get a message saying please contact your administrator to take advantage of this Creative Cloud service. I follow the troubleshooting instructions to become a Product Administrator in the Adminstrative Rights panel, but I am unable to make myself a Product Administrator, it is not listed as an option, only System Adminsitrator is visible. I am also unable to find custom fonts in the products tab in the Admin Console as instructed. I cannot see a logical way of doing this. The instructions do not match the reality of what I am seeing. Can anyone help? Thank you.

Hola, yo tengo una cuenta de Adobe individual/personal y he cambiado a una de equipos con el mismo correo. Mi duda es si en este cambio, ¿los archivos que tengo en mi cuenta personal se trasladan automaticamente a la de equipos? Cuando he creado la de equipos con el mismo correo, ¿la cuenta individual se mantiene o se cancela automanticamente?Gracias por la ayuda.

Heylo, I am Srush, I want to create perfect briefs for my creative team and articulate ideas flawlessly.For that I want to get a better understanding of Adobe Suite, can anyone suggest to me the articles and business case studies of Adobe Suite?? From a manager's perspective, I want to know the scope of each tool, this will help me communicate better with my creative team You can suggest best practices as well along with the content 

There are some lightroom stuff that were on my sister's account that i need to access but the account has been deactivated.

Is there a way to enable auto-update remotely via Regedit or another setting? Rather than opening and contacting each user to do it manually? We don't have Self-Serice installed. 

Adobe, Can you explain why there is no option for companies to pay with direct bank transfers?Every month we are having troubles with Adobe about the payments via PayPal or CC.Unfortunately its only Adobe that's giving issues, any other large organisation we have agreements with (Microsoft, Google, Apple, Amazon, Netflix, etc) are providing payment options with automatic direct bank transfers why is this not possible with Adobe?So if we want to extend amount of users to 50, you ask a company to pay €41.994,- per year by CC or Paypal, which is in our opinion not realy B2B friendly. And you might understand that looking from our accountant / finance dept. persective not a desirable way to handle.What can Adobe do to make these large payments much easier and without idiot payment issues? 

Hello, I've deployed the package, set the permisions right : no ip etc but when a user tries to log in he is instantly logged out stating that he needs to login again thus looping. When I try to log in with a user that is a domain admin it works flawlessly. I tried to put my test user in the local admin group, it fails , looping again.I opened a ticket with the support, the only answer I get is that there's a different network profile that is applied for admins / non admins user. Of course there's no such thing in place...

Hi, I am able to read inherited page properties in code using InheritanceValueMap. But when opening page properties of child page, inherited values are not getting displayed to content author. Could you please suggest how to display inherited values in child page properties dialog?  Adobe Experience Manager 6.5

Não consegui achar nenhum programa de benefícios para startups da Adobe, existe algum?

Trying to install Adobe CC on a Mac with M1 CPU (Apple Silicon).  It fails with the following message:An error occured during installaion.The installation failed.The intstaller encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance. Any ideas how to get this to install?I've looked at a few other posts.  Some say to type in the install error code.  Where would I find the error code on a Mac?Also, another post said to run   sudo chmod -R 755 NameOfYourPackageFile.pkg  from the terminal.  Tried that and the command worked fine, but the installer still fails with the same error.This is a new install package for Mac M1 created two days ago using Adobe's Admin Console website.  I also tried older install packages, they all fail with the same error on Mac OS 12.1.  The older packages work fine on earlier versions of Mac OS.Thanks for any help/suggestions.

Apparently the geniuses at Adobe created IDENTICAL install packages for Pro/Std.  I cannot for the LIFE OF ME figure out a way to run an SCCM report and distinguish the difference.First - to Adobe, this is an ASS product.  You should be ashamed of yourselves.  I award you NO POINTS, and may GOD HAVE MERCY ON YOUR SOUL.Second - to the Forum: has anyone figured out a SQL query for this?ThanksJosh

anyone out there?? i need someone to talk to me - live chat goes no whereleaving a message for a call back goes no wherei want to cancel my teams purchase and go back to creative cloud all apps

Hello, I am reaching out to seek guidance regarding the best licensing option for a unique requirement we have. Our organization needs Adobe Photoshop access for 30 computers, but only for a short duration of 4 weeks. Here are the specifics of our requirement:Number of Licenses: 30Usage Duration: 4 weeksPurpose: for summer campsCentral Management: Preferably, we would like to manage these licenses under one administrator account for ease of distribution and management. Given these criteria, we are looking for the most cost-effective and efficient way to procure these licenses. We are considering options like the Adobe Value Incentive Plan (VIP) or the Transactional Licensing Program (TLP), but we are open to suggestions. Our primary concerns are:Flexibility to subscribe for only a month without incurring additional costs post the 4-week period.Ease of managing multiple licenses centrally. Could you please provide insights or suggestions on the best course

Olá!Estou com minha fatura em aberto dessde novembro. Não efetuei o pagamento poque sofri um acidente ( Quebrei a mão e o punho) e desde então estou gastando com medicamnetos e exames. E não estou trabalahndo devido a mão esta quebrada. Gostaria de saber como cancelar a cobrança até eu me recuperar e voltar aos trabalhos.