Questions

Hi all,I've noticed that using the gestures on the touchpad on my HP laptop, the functions zoom in/out and pan (horizontally) are not working on both InDesign and Illustrator. The same actions work on Photoshop, and I know you can zoom in and out using Ctrl+ or Ctrl- but that only zooms towards the centre of the image, and if I want to navigate the image when it's zoomed in I have to select the Hand tool, click and drag on the image which makes it really long and frustrating when I'm working, because say if I'm using the pen tool, I would have to stop using it to move across the artwork. I've read numerous threads and looked for video tutorials, but seems like the quickest way to zoom in and out is Ctrl+/-. Is there anything I'm missing? why am I able to use these actions on Photoshop?Also, as far as I remember, the same functions work just fine on Mac which makes me wanna consider buying one, but I really hope there's a way to overcome this on Windows.Thanks.

Hi!One of our users has problem when creating package from Adobe Illustrator CC - Fonts folder is empty although everything else is successfully exported. This user has new computer and issue is present from beginning. There isn't any error shown, only fonts are not saved. Does somebody have any idea what can we try to resolve this issue?

Hi, I'm trying to export a file to PDF, however everytime I do this it is exporting extra space around my artwork that is not there. How can I resolve this? Adobe Illustrator crashed and went non responsive then had to shut down and recover the file. I then tried creating a new file and copying the artwork across, however I'm still having this issue.

I used Magic Wand Tool to delete the stroke only but entire logo is deleted. How to fix it? File & video is attached.https://assets.adobe.com/id/urn:aaid:sc:US:e52a70a3-13f0-465d-953d-bc1288ab2863?view=difile 

Hello, I am trying to create an alphabet in Hindi, but the combined consonants are not displaying correctly. I've tried using Myriad Devanagari and Adobe Devanagari. They look fine when I plug them into Adobe Fonts online, but when I put them into Illustrator, they are broken apart. Screenshots attached. Thanks!Morgan

As a teacher, is there any way to determine if a student is using generative AI to create some of their artwork? Are there telltale signs, OR would I need to spend time with prompts to see if I can recreate the artwork? Thanks

Yesterday I was working on a project and today illustrator "forgot" that these fonts were installed, after that I tried to activate the fonts but after clicking on "Install" on the "Resolve missing fonts", just kept loading for a long time with no avail. The only way I managed to fix it was re-downloading the fonts from a different website and installing them manually, being the fonts in question: Poppins and Montserrat. Is there any way I can prevent this from ever happening again? a colleague told me to do a clean install of illustrator, just in case.

Why is it that when theremis an update fromm Adobe, the app seems to be worse than previous??? Just ranting here, but don't the Adobe software devs test before it goes live???? Illustrator ran great before last week...

I know this mightve been asked a gazzillion times but I was curious wether there is any news about importing brushes into the app version. I was working on a project and I'd like to use brushes directly into the ipad app rather than having to edit it in the desktop version

Hi everyone, I have a very important question. Why illustrator don´t have the triangle tool by default, please think in usability. Best regads.

Zooming with option key + scroll (trackpad or magicmouse) does not work well in Illustrator v28 and all later versions. It works erratically and vaguely. I expect it to work like the zoom animation when I use the zoom tool. When I upgrade to v27.9.6 (2023), it works fine.Tested on macbook air m2, macbook pro m1, imac2020. I hope for an improvement; until then, I have to use the old version.

I am trying to add a text box effect to a single word in a sentence while keeping editing capabilities, The way I've made the text box is using two fills in the appearance panel and converted the bottom fill into a rounded rectangle using an effect. This works perfectly for a single word or for an entire sentence, but I would like to apply this editable effect to a single word in the same text box. The only workaround is to use the effect in a separate text box on only that word, but then it becomes a challenge to align them perfectly, and if editing needs to take place then the same issue arises. Any help woudld be much appreciated!

I open illustrator create a file and when I try to use the scroll bars the sofware goes crazy  and the window scrolls crazilly both horizontal and vertical.  The only way I can get it to shutdown is to close it from the taskbar.  I am not software literate but I have been using adobe products for year without major issues until this occurencel.  I get no error message just all the controls are frozen.  I use illustrator a lot especially when I'm trying to manipulate text so it is important to me.  Please give advice to try any fix-up you can suggest.  I've read some posts that said there is a problem with the graphics pen but I use my tablet with all my software with no issue.  Your advice would be greatly appreciated.  Thanks.   Manny    

Tha app crash when loading, at "initializing plug-ins...vectorizeUI.aip". I tried to remove this plu-gin, but then it crash to another one etc. Unitil it closes at "initializin plug-ins...illustrator.exe".   I tried to uninstal and re-install illustrator, using the Adobe Cleaner Tol, but there is no difference. I feel like it's problemm with my computer, maybe a corrupted file somewhere ?   I don't know.   If anyone coud help me please.   Thank you!   {Renamed by MOD}

Hi there, Im using Windows pro 10 for work stations and have Illustrator 27.8.1 installed.My `-key, that I use to move pattern fills inside paths, is not working anymore. `+R, `+S, `+hollow arrow, all are not working anymore.I have reset my preferences, restarted my computer, unplugged my keyboard. My PC is set up in English and so is my key board and Illustrator.Does anyone know what to do?Kind regards,W

This performance issue often occurs when I open Illustrator v 28.4.1 and Photoshop v 25.6 at the same time, making my PC perform extremely slow and lagging. it's enough to make me feel annoyed while working. I've tried reinstalling Illustrator and Photoshop, changing the graphics performance for the Illustrator & Photoshop app to "High Performance", updating the latest GPU driver, cleaning temporary files, updating windows to the latest stable 2H22 version. but the result is that the performance issue is still not fixed. additional information I use hardware: CPU AMD Ryzen 5 5600X, RAM 32GB DDR4, SSD NVMe M.2 500GB, Nvidia RTX 3060 Ti, be quiet 700w PSU, Windows 11 Pro 22H2

Bonjour, dans ma création , il m'est impossible de passer en règle plan de travail . l'outil n'est pas séléctionnable ? d'avance je vous remercie Vincent

HI all , i got a customer PDF file , adobe CC 23.1 when i open the file in AI 2024 28.4.1， the salmon was show in front and looks fine but when i rip the file by caldera , the salmon was go to back (see the image) printed out is there anyone can tell what happen ? thank you

How do I keep lines straight? Used to be, holding down the "shift" key would keep lines straight, this no longer works, I'm going nuts trying to keep lines straight. Gah! If I drawa a strait line, neet to extend the line a tad, I drag out a point, the line goes wonky. I need it to be straight. Please help.

La barra espaciadora no funciona al querer separar palabras solo en illustrator. Tampoco en photoshopTampoco funciona como mano.Ya le quite preferencias, lo reinicie, reinstale.Ayuda por favor  

Here (below) is my full script. The numbers are fine, but my original paths are each offset twice (!). I end up with two of everything.Is there a remedy?? //@include LE_Functions.js // units are points (pt) // script works on selected items semi_minor = 170 q = 8 t = 6 semi_major = q * t var scope = app.activeDocument.selection.length ? app.activeDocument.selection : app.activeDocument.pageItems; for (var i=0; i<scope.length; i++) { w = i * t p = (semi_major * semi_major) - (w * w) y = (semi_minor/semi_major) * Math.sqrt(p) kate = y - semi_minor LE_OffsetPath(scope[i], {offset: kate, expandAppearance: true}) } @m1b 

I hope this message finds you well.I have been using Adobe Illustrator, Adobe Photoshop, and Adobe InDesign on my PC for the past three years without any issues. However, after recently reinstalling Windows on my system and downloading Adobe Creative Cloud again, I am now encountering compatibility issues. Specifically, Adobe Illustrator and InDesign are showing as incompatible with my PC, although Adobe Photoshop is functioning properly.Could you kindly assist me in resolving this issue? Additionally, I would appreciate guidance on how to install other compatible versions of Illustrator and InDesign, as the option to select a different version does not appear to be available.Thank you for your support, and I look forward to your response.

Bonjour,Est-ce que quelqu'un sait comment récupérer le lien de révision (déjà partagé à des dizaines de personnes)  qui a disparu d'Illustrator après les nouvelles modifications ? il me propose un nouveau lien, et nous ne pouvons pas envoyer un nouveau lien de partage à chaque modification aux clients, ça n'aurait plus de sens... Le document n'a pas changé de nom, ni de format, il y a de plus des commentaires sur ce lien de partage initial, comment le réattribuer au document qui ne l'affiche plus dans Illustrator ?Merci pour votre aide précieuse.Cordialement

Hello! I am a frequent Adobe application user. I use Adobe Illustrator and Photoshop on the daily and recently I found out that only Apple users currently have access to these applications on their mobile device and tablet. I would like to kindly request that Android users have the same accessibility. Adobe is a creative outlet and tool and I believe that everyone who has and pays for a subscription should have the same type of accesss across the board. Thank you for your time and consideration. 

Seriously, will useless ***** at Adobe EVER  do what your customers have been demanding for YEARS and fix the clipping mask issues regarding asset exporting and rasterization? What kind of  disgusting horrible company continues to "update" their software regularly but doesn't address one of the most request BUGS (not a feature)? Please for the love of your 13 billion dollar plus revenue LISTEN to your paying customers or PREPARE to have your monopoly crumble under the weight of its own hubris & incompetence.