Questions

I would appreciate some help. I upgraded from premiere elements and photoshop elements 15 to 2020. Following install Premiere Elements works fine until I try to export and share. The application crashes every time and I get the following error message. Adobe Premiere Elements is unable to save data to “users/georgelee/Library/Application Support/Adobe/Premiere Elements/18.0/SC/Workflows/“ and must be shut down. Please ensure that you have adequete folder permissions and restart the application. I am running OS Mojave 10.14.6 (18G103).  I would be very grateful for a solution. Kind regards 

Just installed PRE21 as update to PRE14, whcih was running beautifully. Now I have green lines across monitor window, whcih I have no idea hoew to get rid of, despite reading all your echanges which unfortunatly are full of technical terms and action as GPU, forcing new driverds, CPU etc. I am not a technical person. Running Lenovo Yoga X1 latest laptop with Intel Core i& vPro 8th Gen (that is as far as I can use the jargon, because it's on a sticker). Is there a a non-hi-tech solution in simpple English to the problem please? Can somebody send me an email with clear advise? Many thanks, Val    

Greetings,I'M trying to edit mp4 video from my Samsung S8+ in PE14 but PE won't let me import it.  I can't find the instructions I was given here a few years ago when I first bought the phone.  I had the latest version of Handbrake v 1.3.3 and whatever settings I was using did not work.   Found instructions elsewhere that said to download the older version of  Handbrake v0.9.3 and convert the video to avi; did that and PE14 accepted the avi, but it did not have any sound.   My laptop OS is Windows 10.  The PE14 project settings are DSLR1080p30@29.97.What settings do I use in Handbrake, and which version of  Handbrake do I use to get my mp4 video into PE14 -- with video and sound -- so I can edit it?  I  pasted below a copy of the video and audio properties for the video.Thanks,Antoinette  

I have an issue with trying to create a new project in Premier Elements 12. I can add the video clips without a problem but when i try to view what i added all i get is audio. I know the video portion exists because i can view it in the Organizer portion of the program. I can also view the videos from other programs on my computer. These videos are .avi files from my Garmin dash cam. I have used them many times to create a movie or an event that was captured during my travels but for some reason I cannot view anything I bring into the program now. Any ideas what I am doing wrong?

My lifetime valid serial nr. for Premiere Elements is not working anymore...i moved from a windows pc to a Mac and downloaded the previous 2020 as that was the version I boight the license for. What to do next? 

My project is to capture VHS (through a Hauppauage USB device) using VirtualDub, load into an older version of Premier Element, edit, burn to DVD. For VirtualDub, I downloaded and installed lossless video codecs Huffyuv, Lagarith and UTVideo, as well as lossy H.264. My INTENDED workflow was to capture with the AVI container (what VirtualDub does) using lossless compression such as Huffyuv and PCM uncompressed audio. My captures, as they appear in VirtualDub or VLC media player, are ok.When I load the resultant AVI in Premier Elements, there is no video track and no audio track. If I recapture using Huffyuv and a compressed audio codec such as AAC, the resultant AVI will load the audio into Premier Elements, but no video. What Conclusions? Is it so that Premier Elements does not recognize Huffyuv as a video codec? Would the same be true of Lagarith and UTVideo? And does Premier Elements not recognize uncompressed (PCM) audio? If intending to edit in Premier Elem

I've searched the forum but can't find this specific solution.  I want to take short clip and rotate it over the length of the clip so that at time 0 the clip is 0 degrees and at finish time, the clip has gone though a 90 deg rotation to the left.  Does anyone know how this can be done?  What I have is a phone video that started out portrait and then partway through turned landscape.  I want to actually rotate the video to make it turn on screen so that it ends up in portrait.  I have no problem doing a rotate of the part that's horizontal after the phone rotate so it appears normal, it's the transition I want to "undo".  Not sure if that makes sense to anyone.  Kind of hard to explain.

I have somehow become enrolled in a Trial program for Premiere Elements 2021, which I do not want.  How do I cancel this?  Adobe is per usual annoyingly opaque on this.  Thank you. 

I am building a slideshow and would like to add two effects. The first is I am using a scceen roll-up of text describing slides. When the roll reaches a certain point on the screen I would like to freeze it there until the end of the clip. Is that possible ?The second effect is to have a title on a slide flash to bring attention to that part of the slide.If anyone can help I would really appreciate it.    

Hi allI get that Adobe company doesnt give a damn about any kind of GPU acceleration on this productI have a high end RTX 2080 GPU and nothing is accelerated .... fine ... Adobe doesnt care but ...opening Candid moments on 1 hour 1080p video uses 29 GB of ram and 100% cpu (16 cores cpu) for 10 minutes of a time. This is unacceptable . I talked with support person and they told me to make a new user account . This is not the solution , why should i make another Windows 10 account ?Adobe please fix your crappy software

Does anyone know if there's a way to set a default text style? Because it's kind of annoying to have to go in and change the text every time. And if there isn't, PLEASE ADD ONE

Hi im actually looking for a relative cheap way to edit my videos. I record Gameplay and Camfootage with a resolution of 4096x1440 60fps. Its basicly a 2560x1440p Gameplayvideo with 1536x1440p Cam Footage right besides it. For the final Video i want to Edit it to a 2560x1440p 60 FPS projekt, basicly cutting off the Cam Footage and laying it over the Gameplay. Can Elements handle those resolutions or do i need the big brother?

Hey guys so basically I've been having pretty major issues with my videos. They will freeze at a certain point in playback because of a certain effect that I like (earthquake) and I will have to restart the whole program. It's frustrating. I've also been having issues trying to render my timeline so it plays better. A message will come up saying its rendering but the bar will get stuck and I'll have to restart the program. Again, frustrating. I would completely understand this issue if I had lower end hardware, but I don't, I have an i9-10900k cpu, 64 gigs of ram, and a 2070 super gpu (which I can't use because it says it's unsupported). Playing back an 8 second clip with earthquake on it will use 99.4% of my cpu which doesn't seem right. It is also only using 25% of my ram which doesn't seem right either. All in all I just want to know if someone can help me with A. the supposedly unsupported GPU, B. dedicating more ram to the program.P.S. I've already tried dedicating more virtual me

I recently upgraded to premiere elements 2021. I created a video and want to burn it to a dvd for playing on my tv's DVD player. Unfortunately premiere elements 2021 does not support my Dell computer's DVD burner so I don't know how to proceed and what format to burn on the dvd. Any help would be greatly appreciated. Art  

After 2 years of working on a video with Premiere Elements 2019. I found, with great disappointment, that the export to Blu-ray function is no longer supported. Given the increasingly high definition of videos (HD - 4K - 8K!) And therefore the need for a greater availability of space on which to transfer the video, this choice by Adobe is completely incomprehensible. Can anyone suggest me how to export, complete with menus and then burn it to Blu-ray?

After no trouble for years, my Premiere Elements 11 has been acting up the last couple of months. At first when I opened it it said my driver was incompatible & needed to be upgraded and wouldn't open either and also froze my PC. OK, so I click on driver to check for updates, and I am told the most recent & best update has been applied. I have Windows 10 (not sure the version off-hand but just upgraded it. My display driver is AMD. OK, I then go to the AMD site, I take off the old driver and install their new version since the Elements message told me to upgrade my driver. It works and burns videos but when I close the program and sign-off my PC , when I sign back on and open it I got the same message again & had to repeat the whole cycle. Now, I had disabled the driver because even the updated AMD procedure didn't work after a while. I was able and am able to put a video together on the timeline and it opens, saves, but when I go to burn I get a message I had before that I

Hello.  I currently own a copy of Adobe Premiere Elements 2018 and was wanting to upgrade to Premiere Elements 2021.  Is there a special upgrade discount for people who own previous versions of Premiere Elements or do I have to pay full price?  If there is, how do I go about getting it when purchasing Premiere Elements 2021?  Please let me know.  Thanks!

Hello, I purchased Adobe Premiere Elements 13 a few years back on Amazon.com. Now if I try to download the software, it fails to go to the download link. I've my receipt and product key. Is this software already discontinued? As I purchased it, shouldn't I be able to download it anytime I want?

Hello,I am considering Premiere Elements. I am wondering about this system requirement:"Compatible DVD burner required to burn DVDs"Is this necessary for installation and use, or does it only apply if the videos are to be burned? -Espen

We are happy to announce the release of Premiere Elements 2021.1!    Build: 20210127.daily.2235820   After the update is installed, verify the build number by choosing Help > About Premiere Elements.   This update includes several crashes other bug fixes. Check out the release notes and the list of fixed issues here: https://helpx.adobe.com/premiere-elements/release-note/update.html   Also, we have added more NVIDIA GPU cards for GPU Acceleration. Learn More   Apply the update in one of the following ways: Click Install Now or Install On Exit in the update message displayed in Premiere Elements Choose Help > Updates (when the update message is not displayed)

Hi!Is it possible to upgrade my Premier Elements to Premiere Pro?

I am useing premiere elements 12.How to merge or combine two projects with each other to create a new project, I want to merge two exsisting projects into one.   

Hello, I made a big mistake in my catalogue. Accidently I added a new location to all of my pictures.As I detected my mistake I deleted the Pin and with that all assigned location information.Is there a possibility to redo the automated detection of the location based on the GPS data as made during the initial import of the photos?A reimport is not working. If I delete one photo out of the catalogue and import it again the location and Pin are added again.Any ideas?Best RegardsFrank

Has anybody else out there experienced that elements (images, shapes, texts) that you had perfectly positioned fail to reappear at this precise position after e.g. closing and reentering the title ? Could that be my fault ? Is there a safe way, without exact coordinates being accessible ? Thanx for any idea.

I upgraded from Premiere Elements 2020 to 2021. In 2021, none of my files can be viewed anymore, although they were ok in 2020. Many of the clips are filmed on my Samsung S10+ or my Canon HDR camera. What is wrong? Are there codecs not compatible with 2021?