Questions

Hello with the last update I lost the ability to change the volume of music I add to videos without the audio crackling and sounding very bad. Any help would be appreciated. 

In adobe rush I am using local storage instead of the cloud because it seems to work faster. I thought I would streamline my files halfway through the project and moved them around folders. Now the clips are all showing as red. I had no idea that the source location of the file was relevant after importing them into the program. Is there anyway to fix this quickly or do I need to find each clip manually hoping to guess correctly? I already guessed wrong once and there does not appear to be a way to fix it. It is now a clip with angled lines through it. I imagine I might have to start from scratch but it was a whole days worth of work that would have all been avoided if I just knew that moving my files was such a bad idea. If anyone has an answer I would greatly appreciate the help.

My video export is not working because it keeps rendering non stop even after it shows 100% export is done. What is the solution? too many problems now that i feel so frustrated to continue my subscription. Youtube upload is also not working because it says (this browser or app may not be secure. Try using a different browser). Basically, nothing is working fine on Adobe Premiere Rush. I need ideas. 

Hi, my software is up to date yet I don't have the new transitions option. All I have are None, Cross Dissolve, Dip to Black and Dip to White.Is the update not for the desktop version?Thank youSandra

Hello.By the cloud my system should be enought tu run Rush. Im able to open but then it just stays opening and never gets to.some help please.thanks.

I recently updated my version of APR and some of the more customizable features were removed. For example, there was the ability to add a solid background to the timeline, and then change its color. The titles have also changed, and much harder to adapt to in a way I would like them to either be positioned or transition. I don't know why this was a good idea. Do they just think this is supposed to be funny?

ESTOU COM UM PROBLEMA, E PRECISO DE UMA SOLUÇÃO URGENTE POIS TRABALHO COM O PROGRAMA, COMPREI RECENTEMENTE E A VERSÃO DE TESTE NÃO ACONTECIA ESTE PROBLEMA.. AO ENTRAR NA ABA GRAFICOS ELES NÃO CARREGAM, JA DESINSTALEI E INSTALEI 3X JA REINICIEI O COMPUTADOR, JA TROQUEI DE INTERNET, EU NÃO SEI QUAL É O PROBLEMA POIS USAVA NORMALMENTE.. PRECISO DE UMA SOLUÇÃO URGENTE POR FAVOR  OBRIGADO 

Where's the support for these devices? Really Adobe? As an animator this is an invaluable resource when recording reference to draw over.  Needs a fix.

I recently purchased Adobe Rush and was using it fine for about two weeks. Starting yesterday, when I try to upload the files from my computer, the folders are all empty so I can not add anything (though not on my computer - my files are full of videos, but look that way in Rush). I can not even see anything in my OneDrive on Rush. My updates are all current. How do I fix this? 

newbie here - imported 148mb mp4 video (40 min presentation)removed two 3 second bloopers - read instructions - export 1080 high = 628mb720 high = 624mb720 medium = 491mb was expecting roughly the same 148mb - no can do 500mb for single video.ruins user experience! used up 3 trial plan exports - why would i want more?lousy first impressions...comments invitedhow to plan?  

Hi, i can't get a hold on this.  I installed the newest desktop version of Rush (1.5.38) on my Mac (high Sierra 10.3.16). With 1.5.34 a New graphics and audio browsing experience + in-app contentwas introduced. Now i don't understand how to import custom mogrt files from my local pc to Rush. There should be a way according to the user guide. Is it no longer possible?  Br

 I have a Samsung Galaxy S20 Ultra and when i went to playstore and tried to install Adobe Premiere Rush, it said that the app is not compatible with my device. When are you going to make it compatible with Samsung's latest flagship?  

Cant download on new Samsung S20 - says that its not compatible?

Hi, i have been using rush a few months now and made some tutorials. Some older projects are now sort of frozen, cant open or delete them. Other projects I can open but all my images are red, see attatchment. And a few new projects i still can open. What is happening and how can I solve this? I still need to work on the frozen projects!please help Matti

I would like to mark video/audio tracks to line up, say, the hitting of a ball, with the beat of the music...I can do that in Premiere. Wondering if I can do that in Rush

I need some help with this.  iPhone 12 pro max with a simple 28-second video clip.  Why in the world is this a problem?  Everything up to date and it cant import a small clip?  Come on seriously?

Hi,I finished my slideshow and wanted to send it to a friend. When I went to do so, I received this message: I've only created the slideshow on my android. And there are many pictures and videos all used from my phone. First time using it...can someone help please?

I have a problem trying to resolve an issue with green lines showing on the editing screen of my laptop, and have looked through previous similar posts but just can't sort it out despite following advice given!  I'ts been like this for about a week (24/11/20 today) and have updated to the most recent Premiere Rush version just today, but no change, however I can still edit unrestricted on my phone app.  The laptop isn't probably the best but has worked, although a bit slow, over the last few months. It's a HP laptop with 4.00gb RAM, the processor is an Intel(R) Celeron(R) N4000 CPU 1.10 GHz (i've checked that and its also the latest update!)   I'm not that great with computers so sorry if i'm talking rubbish but I don't know what else to try!!  ps. i do intend changing the laptop but just can't afford to do that at the moment and would hate to do so and find that nothing changed.

I have a monthly subscription and when I open the Rush I can see that the export limit has been reached. Could you please help with it?Thank you in advance!

Adobe premiere rush has not been working properly since two updates ago. Optimized clips are turned off and it renders them anyway, with no way to cancel it. Rendering performance is greatly decreased. The program refuses to use more than 7% of my gpu capacity or 30% of my cpu. Trying to render a video that used to take 20 minutes now takes over 3 hours and has done this since two updates ago- which I think is well over a month ago. While rendering it CONTINUES to optimize clips in the background and never uses my hardware over the capacities I have just stated.

Upgraded to latest version now app will not start

I was working on my Adobe Premiere Rush Project and went to share it, and then something went wrong. Now, all of my video and audio files are saying that "file cannot be found", and all of them are red with an exclamation point in the middle. I don't know what to do or how to get them back, and I don't want to make an entirely new project and have to start over again.  

I was excited to download this app on my phone. I've been able to make one video and save to my camera roll. However subsequent videos cannot be retrieved. Any suggestions??

Hi everyone. I've been using Adobe Rush on my Galaxy Note 9 and recently got a Tab S6 only to realise that Rush is not in the play store. Why is this? From what I've seen, it is not supported.  Why is that?  I have seen people side load it and had it working fine.  Does the Samsung partnership not cover their flagship tablets?😞   Title edited by mod

I go to the file I left my video in so I can import it to Rush to edit it but it isn't showing up? This is confusing because the video is definitely in there but Rush doesn't seem to see it? Is anyone else having this bug? I'll need to cancel my subscription if this continues. I've never had this before and have been using Rush for over 6 months now. Please help. (I've even tried recording another video on rush and it's not finding that video either.)