Questions

Hi guys, i am trying to figure out how to add a selected object in my viewport to any of my libraries. The plus is greyed out and drag&drop doesn t do anything. Any help would be greatly appreciated.

Hello dear Community, I recently started using the program, and unfortunately, I have a problem.I'm not exactly sure what the problem is and how to fix it, but I'll attach photos to make it easier to understand. When I put together the scene in the design section, everything looked perfect, but when I started rendering, problems began. The final photo is unclear; grainy reflections are everywhere, and the colors are not as beautiful as in the preview.What can I do to improve the final product? Which options did I click wrongly?  

Hi everyone, I'm brand new to Stager and have read that it has its limitations with label quality and rendering but still hoping it might work for the current project I have going on. The only problem I'm having right now is the decal I'm importing and applying to a jar (cylinder) is "broken" or choppy in the back of the jar. The front of the jar (which is the front/middle of the design) looks fine but the two ends that wrap around the jar are broken. See example attached. Does anyone have a suggestion on how to fix this? Not sure if it's an issue with the model or artwork but this happens with multiple different art files and I've tried both AI files and PNG. Thanks for any help.

If you're having this issue and cannot resolve it on your end, you're not alone.I called Adobe and their technician spent an hour uninstalling/reinstalling, using the creative cloud cleaner, app cleaners, they were givin control over my computer, uninstalled/reinstalled CC & Stager, tried logging in under a different log-in, they exhausted their solutions out and were not able to fix it.Adobe said they needed to escalate this issue to someone higher and that they will call back in 2 business days to see if a different technician could resolve the situation.

after i installed trail version of Adobe 3D stager i have this some weird screen issue is it only happening to me or is it randomly happening to the users

According to Adobe: Unfortunately, the team uncovered an engineering issue tied to Named User Licensing so Substance 3D apps are not broadly available to all Named User License customers at this time, and the solution will not be available to all such users this academic year. However, I have added ASU to the priority list for access and will keep you updated if anything changes.In the interim, if there are students and faculty who are not able to wait for the issue to be resolved, they can get free access to Substance through the link below, if they create a free Substance account: https://substance3d.adobe.com/education/ As far as I can tell, this simply requests a Substance3D edu license, which does NOT include Stager and doesn't seem to allow accessing any of the Adobe Substance 3D apps through the CC desktop app. I already have that edu license and it only includes Designer, Painter, and Alchemist.   My question is, how i

Hi All,first let me say that I am quite a beginner with the Adobe world, so maybe it has an easy fix.I was playing around with Adobe Stager, and imported some knitted fabric I downloaded from Substance adobe Assets library, but despite what I do, the fabric looks very flat...is it normal?See screenshot for reference.. I even had the ray tracing on. Any help is highly appreciated!  Thank You!!!  

Hello, When i export an OBJ from illustrator and import it into stager, the model is spread out all over the canvas. Why is that and how can i bring it in so it reflects the shape that i had created in illustrator? The top image is before i export and the bottom is the model placed in stager?   

I keep changing my pixels per inch to 300 in the render settings, but the file keeps coming out at 72 dpi. What am I doing wrong? I have a full license. 

Ive recently tried to get substance collection as i saw it was free if you were a studernt (https://substance3d.adobe.com/education/) Though i got my code and redeemed it to my account it seems that it has redeemed to a different account or was not added to my account correctly and the code that i got previously worked and i had redeemed it now it says that it was redeemed although it wasnt

Hello, I am new to substance 3d and I am having an issue with my image wrapping around my ice cream container. I am able to place the graphic on the lid perfectly fine but when it comes to wrapping an image around the container it never wraps right or it looks off. Is there a way to set up my file in a way that I can build an ai or image file that fits the shape perfectly so It will wrap around? Or does anyone have any other solutions? these images show me trying the fill and decal options. I attached the ai file i am trying to import below.  

Hello experts, I've loaded a FBX untextured into Stager, letting the app to auto create the UV from scratch. The result is so ugly, so I'd like to ask you what is your workflow for UV texturing objects inside or outside Stager. Thanks!Anto

After importaing any art from painter, I can never work or set up a scene for more than a few min at a time becasue still the most basic of stuff like duping lights, toggling the visibility of just about anything off and on to see it's effect on the scene, grouping and moving things in the scene manager, causes this program to hault to a hard freeze and lock up entirely. I REALLY hope the team ise aware of how unstable this is because when I can actually get some reults out of the program, it really does look great with minimal effort. But I still have to reboot the program probably 10 times in 20 min of work with how often it crashes/freezes. And it's not just the content I am working on. We can repro these issues with artist team members using other content in the program at my studio.

I cant open Stager successfully anymore since yesterday anymore. I worked on two macs with Stager, Painter and Sampler MBP M1 and IMac 2013 Mojave until now successfully. I didnt changed anything on my iMac. I reinstalled the app, erased the PRAM - but nothing. Painter works fine .... What can it be?

When rendering with raytracing does it get rid of the AO maps completely? When in realtime you can see the AO maps being properly applied but the minute I try to switch it to raytracing it completely ignores the AO maps. I get that the funtion of ray tracing is to kinda get those shadows and what not, but why would it still completely get rid of the AO maps? 

Hello,does anyone know if you can also convert a video in STAGER? 

Good morning. I have an undress charachter for a trying of  a vr game. I need to animate it for first and then i will dress it. Can i upload it anyway? I'll dress it after the animation. I ask because i don't have see undress charachters with all the "package". That's the character indeed

I'm trying to place an image on my surface material but once it's placed I can't see it. I converted it to a standard model and everything and the image is on the property panel but nowhere to be seen on the material.Is there anything I can do to fix this? Thanks 🙂 

I'm working on windows 10 on the most up to date version of Stager.The issue I'm running into is something to do with the way may material is being rendered, it's like when it goes into ray trace the AO map is just forgotten or something? I've attached two pictures and you can see the problem on the solid knit on the right. In real time it looks correct and how I made it in Designer, but in raytracing it gets completely flattened? I'm not sure what the issue is or how I'm supposed to fix it. I haven't run into this before.

Hi,is it possible to set the point where you want the rotation from on the object in the 3D publish scene option?

Hi,How can I add additional 3d models to the model panel?Actually these are 2 questions,Where can i download more 3d models Whne I create my own models, can I add them to the 'Model' panel so that they are always available, or can I only import them on deman?

What can i do to fix this?

When you move or change the light around the shadows go completely wild don't have any consistency. when you add a light it not right or croect with the environmentWhen I rendering image it looks nothing like the preview image  HELP i dont understand Running on Mac  

I'm using Adobe 3D Stager in order to make product presentation scenes for my company. We need to share the 3D scenes with the share link, but it's not working correctly. At first it would work with no issue, but now every time I try to create a new link, a pop-up says that it's "impossible to publish". Sometimes, the link is published flawlessly, but it's very uncommon, and I have no clue why it's happening.  I'm using Adobe 3D Stager Version 1.2.2-20220621.r.5262-fd37d0d on a macOS Monterey v.12.0.1.

Hello. I try substance3d. BUT... Unable to insert text. (T) I don't see the scene. Why ?