Questions

Hi All, I'm new to the forum and relatively new to RoboHelp overall. I've found posts on this issue that were resolved for previous versions of RoboHelp, but I'm wondering if anyone has been able to succesfully implement this for RoboHelp 2019. In my frameless output, when a bookmark is inserted into dropdown text and is linked to another location, that link brings the user to the unexpanded dropdown text. Is there a way for the dropdown text to be automatically expanded when a user clicks the bookmark link from another location in the project? Thanks in advance for any help you can provide! - Eric 

Is it possible to add a link to default Topic Page? TOC is to large for TOC Tiles so I'm hiding it. But want to provide a link to a default page where the TOC will show up. Using trial version of RoboHelp 2020

I don't know what's going on but I get the error box every 15 minutes telling me there is a program and I should restart. I have 32 gigs of ram, windows 10 2 terabytes of free space, and no viruses. What is going on here? It's hard to work like this

Hi there. First, I'll admit that I haven't used Robohelp since before the beginning of this century. So I'm trying to stay closely tied to the user guide as I proceed.Robohelp 2020.3.32, FrameMaker 16.0.1.817, Windows 10 system I created my Robohelp project and imported a FrameMaker file, using the corresponding .css file that was used for the FM file from an earlier version of the help system. In FrameMaker Import Settings, I specified the styles for starting a new topic, and my FM paragraph and character styles appear in their respective tabs - the FrameMaker Style column lists my styles, and the In RoboHelp column says "Import Style" for each. After a supposedly successful import, the Styles tab under Properties shows "(none)" for each of the style types (paragraph, character, hyperlink, etc.). I expected the styles from FrameMaker to appear here. What am I doing wrong?

I updated to RoboHelp 2020.4.173 to fix a problem I was having with .css files. After the update, I no longer see Responsive HTML5 as one of the Output Presets. I only see the following presets:eBookFramelessKnowledge BaseMicrocontentPDFWord DocumentNone of these options will work for me. Where did Responsive HTML5 go?

I use Robohelp 2020 to produce html output. My colleague uses Adobe Framemaker and Adobe Technical Communication suite 2020 to product HTML output. (I am not really familiar with the Adobe Technical Communication Suite? Is that essentially RH 2020?  Can I add my content to my colleagues project so that my content can be included in my colleagues HTML output? In other words, is it possible from a project in Adobe Technical Communication Suite 2020 to link to a toc from a RH 2020 project? 

Hello, I've downloaded the free trial version of RoboHelp, but before I install it, will this interfere/overwrite my current version of RoboHelp (2017)? I'm pretty sure it will install as a separate app, but wanted to make sure first. Thanks!

Has anyone successfully queried a database from Robohelp 2020? I'm checking to see if this is possible.

Very frustrating - we trying to publish a robohelp17 project from on-prem to sharepoint online and while the project generates without error and shows on local version fine, when publishing errors out with this without any log or details on where is the list of missing files ? The project has 1000s of files so very hard to debug without knowing more details. 

Hello! While testing the docs I'm writing using the Frameless HTML ouput (using the "Orange" theme, but heavily edited and customised), I've noticed that the top breadcrumbs and left-hand Toc take AGES to load (opening the build project locally). Checking the network waterfall using Chrome dev tools, I found that the file "search_auto_map_0.js" is taking a massive 12 seconds on average to download! It's fairly large - at about 900kb in size - but I have images that are larger than that (often multiple PNGs or GIFs on the same page), and they download almost instantly... so I'm not sure why this file is taking so long?Anyone else encountered this issue? Or have suggestions on how I can speed things up? 

When publishing HTML5 from RH2017 to RH Server, my layout appears but there is no content (no TOC, no default topic, etc.). I can successfully publish the same project from RH2020 to RH Server.  

An attempt to publish a project on the build server using the command line fails because the nominated output preset does not exist, so it seems output presets are NOT considered part of the project. We cannot create a preset on the build server, as we require a map file to be linked, and that IS part of the project. This is surely a bug, as the only way we can build on the build server is to first manually load the project in question then manually create the required output preset with the link to the map file. This is so far out of the envlope for a CI server - expecially where mutiple build agents are in use, andy one of which could be called upon to run the build.

I am using Robohelp 2020 with Windows 10 Pro.My colleagues created a Robohelp project to generate a Responsive HTLM5 web help system. The resulting system generated as expected.I am now updating this project. In the web help that I generate, where we have a book in the TOC, when I click on the top-level topic in that book, it does not open. I can open the topics below it, but not the first entry in the book.

I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?

I have made changes to my project - changed the TOC, the index, and a few topics.  When I publish, the changes to the topics appear both locally and on the server where I publish, but the changes to the TOC and the index do not.  I recently upgraded to the latest version of Robohelp and likely am missing some key step I have to do.  Am using Publish to webhelp.

The Set as Favorite icon is displaying on my published topics, but when I click it, it doesn't work. It does not add the topic to favorites. I'm wondering if I have to turn on a specific setting that I have missed in order for it to work. I'm having trouble with other icons as well. It seems the only button that works correctly is the Print button. For reference, I'm using the Indigo layout and output preset Responsive HTML 5. 

Hi all:I have a frameless project intended for phones and tablets. When a topic opens, it appears as a tiny shape in the top left corner of the screen, then expands very quickly to fill the screen. Is this normal for frameless projects? It happens with every topic and would be distracting for users.Is there any way to stop it happening?Thank you.Juliette

Hi, We're trying to implement the help in our product with the option to download the pdf format of the help. However, we run into issues with the download button because an extra slash is inserted into the URL for it during the generation process and Linux is not able to resolve the URL. For example, clicking on the button executes the following URL:https://<system_name>/system/help/en/us/administration//assets/downloads/User_Guides.zip Is this controlled anywhere in Robohelp itself? Can I prevent this from happening in Robohelp? Please advise.

I have upgraded a project from classic RoboHelp 2019 to RoboHelp 2020, and I would like to take advantage of the new cross-reference feature. Is there an easy way to convert thousands of hyperlinks into cross-reference links? I've found that I can fairly easily edit the HTML to create cross-reference links to topic titles. But really I would prefer to have cross-references to heading text. Those HTML edits are not working correctly, however. When I change an existing hyperlink to the desired cross-reference as shown below, RoboHelp magically erases the entire link, like so: <p class="RelatedTopics" dir="ltr"> </p> Existing hyperlink:<p class="RelatedTopics" dir="ltr"><a href="Parking_tools.htm#XREF_56756_Parking_Area_Tools">Parking tools</a></p> Desired cross-reference:<p class="RelatedTopics" dir="ltr"><a data-xref="{text}" href="Parking_tools.htm">Parking tools</a></p> 

I’m encountering a couple of issues with the translation process and I wonder if someone else has also been facing some obstacles.I’m using manual translation and more precisely I’m using the services of a translation agency. We are currently making some tests on the files… My questions are:1. The .toc file: Studio Trados doesn’t recognised the tags <book navtitle=”..”… as content to translate. Only the text between <title></title> is considered. So how is it supposed to be translated? Did I miss something?The .glo file is better in that perspective. Content to be translated is identified (no link) and recognized)2. The xliff format generated by RH: long <g> tags make the segments to be translated quite unreadable in Studio Trados. Sentences are cut and it makes it very uncomfortable to work for the translators. Here is an example. Again, did I miss something?3. As the xliff are not ideal at all, we are thinking of working with HTML files (as previously). Howe

I'm using RoboHelp 2020.3.32 publishing to Zendesk and my images keep disappearing after four days. According to Zendesk Support, this is caused by the images not authenticating properly. They suggest that I add the images manually (not an acceptable solution). Any suggestions on how to make this work in RoboHelp? 

The Update 4 of the 2020 release of RoboHelp is here and is power packed with authoring, publishing, and user interface enhancements. This update enables content creators and information developers to create quality content while maintaining high productivity.    The update introduces Zoho as a new Knowledge Base output, multi-level autonumbering, enhanced User Experience and accessibility improvements, search and frameless skin enhancements, bug fixes, and a lot more.     For more information, see What’s new in RoboHelp Summer 2020 release Update 4.    If you are using 2020.0, see this thread to apply the update.

Hi all,My problem is the following: I enter the margins for the header and footer of the master page but when I generate the output nothing is changed. I tried entering the margins manually from the code but it doesn't work either. I should also say that I have entered my header and footer in tables with transparent borders I don't know if that makes any difference. Does anyone have any idea how to solve the problem?Thanks and regardsMegi

I've read the posts on aligning text in RH 2020.3, but I don't see the alignment options shown in previous posts. On the Table tabl of the Properties panel, my Alignment options are:  That's it.  Why don't I see  top, middle, or bottom alignment icons?

I am trying to map tables in an imported Word document to the table style I defined in my project. I understand that I can do this for all tables at once during the Import process. Specfics:Using the current RH (2020.03) and a new doc created using Office 365In the new doc I added some text, an H1, and a table. I did not apply any formatting whatsoever. When I import the document I can access the General, Paragraph, Character, and Advanced tabs.No matter what I try I can never get access to the Table tabNote that the tables do come in just fine. If I apply styling to the tables, that comes also. If I set the style of a table to the table style in RH, that works too.Any help would be appreciated. I know this feature worked in 2019 and an older version of Word, I just can get it going now.