Questions

Is anyone experincing issues with Context sensitive Webhelp failing to find the correct path in the Index.html file?I recently converted a classic Robohelp 11 OLH into the new Robohelp 2020.I use the Map Id file BSSCDefault and I export it along with the output Webpro generated files. When I generate the output files - I have always used the "Use lowercase file names" option thus alll my output files are in lowecase. However, my BSSCDefault file is a combination of upper and lower case. That has not been a problem in the past.Robohelp defualt page is now help/index.html#t=start%2Fwelcome.htm ,In Robohelp 11 it was  /help/index.html#params/When I use the new format of path/index.htm?rhmapno=123, it fails to find the correct output file. I get :/help/index.html#t=tcase%2Flcs%2FLCS_Node_Emulator_Configuration.htmIt shoud be : /help/index.html#t=tcase%2Flcs%2Flcs_node_emulator_configuration.htm  Doesn't the Index file know that the Output file names were generated with all l

Hello Adobe-Community, We are currently in the testing phase with Robohelp 2020 and are testing out the possibility of reviews.We create a new group for active reviews and then select the content to be assigned to this group.After that, we then share this review group. As soon as I have invited two employees, I no longer see the group in the overview.Does anyone have a similar problem with this?Step 1: Step 2: Step 3:  Furthermore, I haven't figured out how to change a group from "Active" to "Completed".Thanks for the help from the community. 

Hi, I am using RH 2019 Classic and we generate responsive help. However, the URL has this "help/#t=The_User_Interface.htm. Is there a way we can remove "#t=" and have the topic name directly like help/The_User_Interface.htm. Any workaround on this like changing some XML file or anything would help.

Please could someone advise how to create a PDF output in RH 2017? I have configured the settings for printed output, but it just creates Word docs. I must be missing something. Thanks for  any advice.

When we insert an image in a content and want to have a frame around it, this frame does not work for image as "pop-up".In the screenshot below once the image in original size and below it as pop-up.Is this a known behavior?  

Hi, Everyone. I have several topics that have PDFs "attached." Attached isn't the right word. Each of these topics is simply a "blank page" that maps to the PDF asset as its source ("assets/docs/ETF History 2018.pdf"). When you click the title of these pages in the TOC, it should open the PDF in a new browser window. But they've all stopped working when serving my help system from SharePoint. I don't know exactly when they stopped working b/c I don't look at these pages often. But they worked as recently as a month ago. NOTE:  each of these pages operates just fine when viewing the help from my local drive. It's only on SharePoint that I get the "404 not found" error. Can anyone recommend some troubleshooting for me, please? Thank you!

Currently, I have my help delivered as HTML5 through RH2020. I am now exploring the tool to produce Frameless output. I'm a novice user with not a lot of CSS expertise but have been able to make decent progress using the Skin editor. I've made a copy of the default Studio skin and am making changes to it. While things seem to be working, I'm not been able to figure removing elements from the skin. For example, the skin adds a "share" icon by default. I do not need this, but I'm not able to remove it. While I've been able to play around with the styling of elements, any help around removing unwanted elements is appreciated.

How do I convert a short videoto jpeg format 

We have a Help project (Robohelp 2017) that has a fairly long name; is there a way to make the name of the project break where we want it to? For example:Research AdministrationResearch Administrator User Guideinstead of:Research Administration ResearchAdministrator User Guide thank you,Lon Richardson

Have many Word documents that I'll be adding to a brand new project (RH2020.3.32).  Added seven (7) folders for various company software modules. Ran into a problem when I added the 8th folder for a General Ledger Word document and started adding topics to that folder...the "folder" seemed to be a section. I could not view the the two topics I added from the Author>Contents panel. When I located the files in Explorer, I could view the General Ledger folder and the two topics that were added. Is the way RH is meant to work? Any recommendations or workarounds? Ideally, I'd like to keep everything organized as I'm also learning both RH again as well as the company software, and I'd like to have a folder for each Word document to stay organized. I may need 30 or more folders. Is that possible?    [image added by moderator - please use image icon in web interface instead of attachments]

I am trying to produce a Responsive HTML5 Output on Rh2020.3.32 version.  The Output generates and I am able to launch/view it.  I can also produce a Publish version of my pages and view them. When the output finished the generation, I am getting notified "Responsive HTML5 generated with some warnings.  View Log". Inside the log, there are lines with this statement: Error occurred while parsing inline style :1:7: Missed semicolon: "width:661.3px border-collapse: collapse; margin-left: 0.9pt; margin-bottom: .001pt;" 1. I do not see a way to click on the statement to open the page that has an error occurring.2. This statement doesn't tell me where the error is occurring. I have went to the pages listed above and below the error to view the html code and cannot see any warnings. Does anyone have any idea how to help me? 

Is it normal that a picture in a content is automatically indent, as soon as a figure caption is used?

HiI have upgarded all 3 fixes of robohelp 2020 still CSH Tool and other tools are not available. 

Hi,I am new to RoboHelp 2020.3.32. I created a first project and have successfully generated pdf and Frameless output.I also want to create and maintain text strings for a software application, so that they can be used within the application for tool tips etc. How can I implement this?These text strings need to be exported from Robohelp in XML and imported to the software?Is there a proven workflow for this with Robohelp? 

We have existing responsive html5 online help developed using RH 2017.We are now moving to a frameless output in RH 2020.I was looking at this URL https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/calling_csh_help.htm,If I generate the frameless output in RH 2020 and just copy the output to the help server, it wont work, I assume. There is some difference between the 2 outputs. Does anyone know what it is? I need to tell my development team to update their code to now show context-sensitive help from a frameless output.

I want to add a button to my Azure Responsive HTML5 layout toolbar that when clicked, will allow the user to email a link to the current topic.I was following the steps on Peter Grainger's site for this (Email this topic) But it seems that I have to hard code this bit of the script: mailto:someone@theirdomain.comIsn't the point of this button that users can choose where to send the link to? So how can I hardcode it?Peter, if you're there, I'm sure I'm being totally daft but I can't work this out!Using RH2019.

We have set up our Robohelp project with correctly mapped topics, but are unable to invoke them from our client code. The sample RoboHelp_CSH.cs file that is delivered with Robohelp has a comment at the beginning that implies the base Url is http://www.myurl.com/robohelp/rest, but our published output contains no robohel/rest or even just rest. I can, however, see a file called default_csh.xml, which does contain our mappings. All the online help I have found talks about how to set up mappings, but I can find no example of how to use them in a finished site. The online docs also refer to a CSH Test Tool, which does not seem to be included with RH2020 I am sure there is some detailed documentation for this somewhere, and I have simply been unable to find it, so any assistance would be appreciated.

I got asked to integrate RoboHelp search into an external search and now I am looking for an endpoint on RoboHelp to trigger such a search, get some responses in a defined format (JSON?) to be able to consume that then. But I could not yet find an API for that. Anyone around who could help me with that? Is there an API that I can call with "curl" to get some responses? Essentially I have a search term, want to get the top X search results from RoboHelp along with the URL on RoboHelp and then render this for the enduser. The API docs I got sent are for showing RoboHelp from different digital entities (web, Java app, C# app, ...), but not a generic API for me to call into. This is the API I got sent to:https://help.adobe.com/en_US/robohelp/2017/robohtml/index.html#t=book%2Frob_createhelp_ch%2FInformation_for_developers-.htmIs there something better around? Some Swagger doc or so? Some other developer documentation? They surely have that around in 2021 ...

We have over the last year converted a huge number of word documents into Robohelp and have had to find solutions to a number of issues, but have finally got there.  This process was manual document by document as we wanted to do improvements on them all as we did it.  We now have a couple of other products that we need to potentially move a large number of documents - one that's about 80 documents, another that is about 500.If this could be automated that would be great, instead of having to manually import them.  Just wondering if anyone has automated the conversion of multiple word documents into Robohelp.  Also Word contains so much rubbish HTML in it, does this cause an issue when it's imported.  So any advice would be useful.

I am using Robohelp Trial while I wait for my new license request to be approved. I understand trial is a totally functional version. Created a new project which contained a default 'First Topic'. Imported a word document to make a new topic. Generated content and published to filestore, and ONLY the first topic appears there - nothing for the new topic I imported. Is there some step I have missed as a newbie? TIA

Hi - is there a way to order this list of assets other than alphabetically?   .... Thanks. (Chapter Order 1-7)  

I've published a RH project in 2 formats - frameless and HTML5 - and in both instances when a user clicks on a search result, the topic heading font size changes. I've gone through all the layout settings and don't see a way to prevent this. Thoughts?I'm using RH 2019.0.14 by the way.

I am currently using Rh Version 2020.3.32.  In my Responsive HTML5 published page, users are not able to search using numbers.  I have pages written with a numbering system.  The number is in the Title, File Name, and on the page itself (see images).  I have added the numbering system as search keywords and that did not solve the issue either.  It is important for my users to be able to search by number.  Can anyone help? Is this a known issue?     

Hi I want to include an Excel Spreadsheet in my pdf and html output. What is the best way to acheive this?I tried saving my spreadsheet as a web page and importing it into the project but the html file just had undefined in it. I copied and pasted a spreadsheet into a topic and that actually worked quite well. But, obviously, you cant sort on the columns.Can you link to an Excel spreadsheet from a RH topic?Thank you for your help

want to understand key differences before purchasing perpetual license version.