Questions

Buongiorno sono Daniela e avrei bisogno di comunicare in italiano con qualcuno che sappia usare bene robohelp 2019. Ho sempre utilizzato il vecchio robohelp e andava benissimo. Con questo faccio fatica a fare tutto. In particolare ora non riesco a stampata l'output in word. ...ma al di là di questo vorrei comunicare con qualcuno che lo utilizzi in italia.Vi sarò eternamente grata!!! daniela alecce3492962185

Hi there, I'm hoping someone can help with this as I've been wracking my brain and trying different things but cannot come up with a solution... Yesterday I created a new instance of a Frameless Skin which I saved as 'Studio_Skin_CM_2.0'. I then spent much of the day editing that skin to bring it into line with our branding guidelines.  I also created a new Output Preset for the folder which I called 'Output_Preset_CM_2.0' for the same project. Today... I opened the RoboHelp 2020 and it is not showing the 'Studio_Skin_CM_2.0' which I created yesterday - just the default . After a moment of panic I clicked into the Output Presets tab and saw that 'Output_Preset_CM_2.0' *was*, thankfully, showing there. When I click the 'view output' button from the Output Present tab it thanfully does generate content using the skin i spent much of the day editing yesterday. The problem is that I cannot get into the skin to complete the required edits since it is

Where can I download Robohelp 2017.  Would like to work on my project at home but cant find the download.  Have a subscription.

Hello,My question involves the final output generated by RH... Both the HTML topics and the folders containing those topics... I am using RH 2020.I want the generated HTML topics and folders to contain underscore lines rather than spaces.For example, I want the HTML filename to be like this: first_topic.htmAnd I want the folder containing it to be named like this: first_folderHow do I tell RH 2020 to do this?Thanks!

Hello I consider myself as an expert with Robohelp. But since the new release Robohelp 2020, I am missing some functions that were available in Robohelp 2019 Classic.For example :Manage the images in the project (change the name of an image for example, and that everything is updated in the project).Format only one cell of a table (the background color of a cell, the bottom or left border for example of a cell, or of a row, without this impacting the entire table).These are just examples, but there are too many functions in this 2020 version of Robohelp. Support online tells me that everything is possible, that the classic and release versions are isofunctional. But it is not.Can you help me with these two examples ?Regards.Magali(Sorry for my mistakes in english, I am french).

I'm not sure if this is a RH, HTML or browser setting, but is there some way to dictate when the navigation pane switches form (from, say, showing all the topics to just a sub-set)? It seems that you only have to reduce the window's width by a pixel for the navigation bar to change to a form more suited to a small window. Is there a minimum width settting (MW) that triggers this change only if the window width is less than MW? (This is annoying for users with big screens. The OLH opens at 100% and, as soon as they reduce the width—however small—the OLH goes into small-screem mode, which hides most of the ToC.)

In Preview mode, my related topics lists appear without numbering (which is whatI want). When I output to responsive HTML5 and view the ouput, my related topics lists appears without numbering. Good. But when I pubish the project, all my related topics list are numbered! Any ideas?

Hi there, I've just upgraded from RH 2019 (PC) to RH 2020 (Mac). I opened up a project I have copied over the RH2019 to RH 2020 but noticed that - when I go to output preset and skins - it is not providing me with the option to generate the project in the new studio format. I can see the Studio formate when I open the sample project for Compass Travel but not in either my imported project or even a completely blank new project. I've had a look and a search but cannot find the answer - am I missing something obvious? Thanks in advance...

Hello, Is there a public repository where one can find different skins and templates?

Hello, I am using full RH2020 (v2020.0.156) and publishing Indigo Responsive HTML5 Layout to RoboHelp Server 10.My question has to do with the Table of Contents. I tried manually creating TOC and auto generating TOC. Same problem occurs. I have Sections for example Administration and it is sourced to Administration Intro & Overview. I would expect that if a user selects the Adminisration section, then the sourced topic would display in left pane.  However, the links in the TOC only work if they are individual Topics and not Sections. See attached image.

Hello helpful community,I am using Robohelp 2020.0.156. Can anyone tell my why the h3 is formatting correctly (ie 14 pt) in the first image, but not in the second? I have the same issue before it is output (ie in the authoring panel.)Thanks kindly for any input, Dorothy 

It appears that topics have memory, are stubborn, and don't want to change.I create a new book in a project's TOC and linked the book to a topic so that clicking the book displayed the linked page as well as expanding to show the topics in the book. Then I decided to move some topics not originally included in the book into the book by clicking the right arrow on the TOC to have those topics become part of the book. The PROBLEM:  The topics that were originally in the book show the correct breadcrumbs. Those that were not, show breadcrumbs but skip the book name in their breadcrumbs, meaning they show the breadcrumbs as they originally were when not moved into the book. WHY, WHY, WHY????I believe this project that I inherited has had several tech writers working in it since it was first created. It also is the merged product of 2 previously independent projects, I'm told. I think these two projecters were simply compbined vs. merged. But the who thing is driving me nuts.

Using Mac version.Followed all of the instructions here:https://helpx.adobe.com/in/robohelp/user-guide.html/in/robohelp/using/git.ug.html When adding the project get the error below.  RoboHelp does add a .git and .gitignore file.  But cannot figure out why it fails to upload to repository.I am able to connect to Git from the command line successfully.  

RH2020 Update 2 - MAC Has anyone encountered an error setting up a GIT collaboration profile with bitbucket?  I am having an issue where i was able to set mine but but my co-workers, following the same steps, have not been.  My co-workers are hitting the following error as soon as they select their key in the collaboration profile:"SSH could not verify remote host.  External verfication may be required for successful SSH conntection."I should note RH briefly shows "fingerprint successfully added" before that error appears.  They are not clicking on save, it is as soon as they select their keys in the connection profile.  I have verified that they have the proper keys and those keys are in our repo in bitbucket.  In fact, we can push, pull, and clone from their machines using the CLI.All of the troubleshooting steps online are for windows.  We are waiting for adobe to get back to us but I thought i would check here to see if anyone can r

Using RoboHelp 2019 Release Version 14.0.14 (up to date). We have discovered that the frameless output for our two translated projects (Japanese and Spanish) are displaying garbled charactes when viewed in Internet Explorer and Firefox (no issues in Chrome or Edge). Looking back at local archived builds, this issue began towards the end of June 2020. Local archived builds prior to that display fine in all browsers. Builds produced after that display garbled characters in IE and Firefox (as attached). Language settings in frameless output are set correctly; encoding settings set to default, and neither of these settings changed prior to or after June. Changing them yields no effect. This does not affect our English project, only our Japanese and Spanish projects. Manually changing the browser Encoding setting to Unicode resolves this in IE, but does not resolve in Firefox. Has anyone dealt with this issue before? Anything come to mind that might help? Many thanks!

I have published my RH project to HTML 5 and when attempting to access it via IE I get an error stating, "a problem with this webpage has caused IE to close and reopen the tab." The page goes blank and this error occurs "We were unable to return you to the page you were viewing." This does not happen in Chrome or Edge.

When (in a RH2019 project) I edit a LINKED Word file in the source and then go back to RoboHelp 2019 and try to "update" the file by synching from Source to Project, it does not update. It updates neither the TITLE nor the CONTENT of the Word file. Is this a reported bug? What should I do for proper synching ? Thanks, Ugur

    We are ramping up for Adobe DITAWORLD 2021 in March 2021 – And YOU can become part of it!   Adobe DITAWORLD is the world’s biggest online conference for technical communication – hosted by the Adobe Technical Communication team and free to attend for everyone. More than 5,900 attendees from more than 90 countries joined Adobe DITAWORLD 2020 in October 2020.   Leading Technical Communication experts shared their experience and success stories and how they create, manage, review, and deliver technical content with Adobe’s solutions. Companies like 3M, BoonEdam, BlackBerry, Broadcom, Grundfos, Gulfstream, and Palo Alto Networks shared insights on how they are using Adobe’s TechComm solutions to take technical content and knowledge to new heights.   You can now join them! Become a presenter at Adobe DITAWORLD 2021. Tell the world YOUR success story with the new generation of Adobe RoboHelp.   The Adobe Technical Communic

Hi, dear RoboHelp community,we've run into a rather unusual issue that we can't get to the bottom of.First off: My colleague and I collaboratively work on a number of RoboHelp projects that we are checking into source control in SVN and each of us updates and commits changes to the projects regularly. We work in Robohelp 2019 Classic. Now to the issue:We use a merged project that combines 3 child projects into one merged parent projects. Inside child-project 3 ("work"), we are using a snippet (the snippet is used in 2 topics). Inside the snippet, we added a relative link to a topic in child-project 1 ("cloudAccount").When generating project 3 on my machine, the link works perfectly fine in all topics of the output where the snippet is embedded. However, when my colleague generates the same project on her machine, the link only works in one of the topics where the snippet is embedded, and fails in the other one. Here is the relative link inside project 3’s snippet – pointing t

When I drag a file to a folder the process seems to never stop. RoboHelp opens a dialogue telling that the file is being moved, but the dialogue never closes and I am not able to drag another file. The file IS actually moved, and links to pictures are corrected accordingly.  If I try to move more than one file at a time, only the first file is moved, and the dialogue keeps showing this first file. Is there a cure?   

Hi there -- Robohelp formatting seems quite buggy! I've been able to fix most of the errors in the HTML. Then I save. But the errors return when I go back into the editing screen.  Examples: incorrect numbering removed in the 1st example, incorrect numbering back in 2nd example. In the 3rd example, extra spacing has been removed, in the 4th example the extra spaces are back. Does anyone know how I make these fixes permanent? The 1st one I fixed by deleting <li> before and </li> after the paragraph. The spacing I fixed by removing space between </em> and </span> and </li>.Finally, I have no idea how to remove this numbering from in front of the word contents in the mini-TOC. The HTML is pasted below. Thank you for any suggestions! Dorothy  

Can you turn off HTML autocomplete in the HTML editor in RoboHelp 2020?

Hi All,I'd like to import my customized skin file to all my projects. There is an option in RH2019 in the Skins folder for import, but this is scanning for *.skz or *.slz file endings only. However, the ending of my skin file seems to be *.sknWill it be possible to simply copy all files from the skin-folder of one project to another?Best regardsKarin

I upgraded to RH 2020.3.32 and now, in either new or existing projects that have been upgraded, I can no longer reorder topics in a TOC using drag and drop:Has something changed? Has anyone else noticed this? 

Hi I'm using Robohelp 2019 classic. I've researched this and tried it o my own. Is it possible to add a hyperlink in the glossary? I want to link from the glossary to a topic. I don't think it is possible but I am EAGER for someone to prove me wrong. Also I can move to the new Robohelp 2019 if it will make a difference.