Questions

Hello,I am trying RH2020 on a new Robohelp project for  using the new translation mode and i wish to try first if the ftp publishing works as same as RH2019(i am trying with the rh project version by default). I always have the error message (picture above) and i'm not able to create a new ftp profile in RH2020 as i do it in RH2019.(all codes are the same only the server directory is different and is not yet created on the ftp sever ) :The ftp publishing in RH2019 works correctly. Has anyone encountered this type of problem?Thank you in advance for your response.MC

Hi, I am using the new UI of RH 2019. I have 4 outputs of responsive HTML 5 projects. One of them is the home page. This home page must present the links to the other 3 projects.  How do I link the home page to the default pages of other projects? 

I asked support, but I didn't understand their response. It came down to "that's just how RoboHelp now works," which isn't very helpful. I'm using RoboHelp 2020 and my code is full of the <span class="PdfCharStyle">  (the "pdfCharStyle" is followed by random numbers). After editing a topic, if I look at the code view, it is full of these span tags, often empty (Example: <span class="PdfCharStyle9"></span>).  Does anyone have a better explanation of this span tags?

I am using the Frameless 'Studio' skin and when I attempt to use the search box, some words will not appear even though my project mentions it throughout almost every topic. Along with this, the search box will sometimes get stuck when searching and won't display any of the searches.e.g.If I search the word 'Form' in my project using the 'Find and Replace' feature, it returns 802 matches from 40+ topics. At first I assumed this issue was due to the search returning a very large amount of matches, but with my second example ( see below ), a similar issue occurs.Another example is if I search the word 'Open' in my project using the same feature, it returns 28 matches. When searched in the skin search box, it displays that there are 13 matches, but will not display them:Thank you in advance for any support.

I'm using RH2020.3 and a Frameless Preset on a project that has a structure not suitable for the tiled home page, so I want it to open with the menus on the left at a specific start topic (i.e. no home page). When I uncheck the "Use skin home page", I get exactly what I need when generating the preset and viewing it from the local path. However, when I publish to IIS, it only works if I enter the full path to the file index.htm (e.g. https://domain/site/index.htm). If I point the browser to the site without including the index file (e.g. https://domain/site/) I get404 - File to directory not found.In IIS, I have index.htm set as the default page, so I'm certain there's nothing wrong with the web server. I think there might be a problem with the RH redirect script "./template/scripts/redirect.js" that called from index.htm. It's getting to index.htm the browser is then being redirected to the wrong URL by that script. In the browser, instead of seeing https://domain/site/

I am using FM2019. I created condition tags for each product chapter in my source FM document. Now I want to generate the Help via the Publish option, using the Indigo html5 skin. My goal is to have the full Help generated but have only designated chapters available (and the rest would be disabled/greyed out?). How do I specify my conditions before generating the output? Perhaps I just didnt see it but I explored the Publish/html5 settings and I am not seeing a way to set the conditions (where my previously created tags are the options). Any help in this regard would be greatly appreciated.-Bill 

Hi - I am working in a 2 column table. Column 1 is a little PNG # graphic. I am unable to center in the column. Seems I can only left or right justify... Are there any tricks to center a graphic in column  

RH2020.1* (want to test update 2 before deploying to entire RH2020 team) Testing the microcontent JSON output. Specifically, testing the ability to host/present a YouTube video that I have embedded in a topic. End-goal is to (provide JSON files to developers and work with them) display/present the video in a modal. I've seen the RH 2020 demos that include video in chatbot responses; expectation is that this functionality would extend to JSON output. Steps:In existing topic, use RoboHelp to insert a YouTube video (so users can play the video in the topic). Also inserted text above the video instructing the user to play the video.Save changes.Select instruction text and the video with cursor, right-click, and select Add to Microcontent.Select the microcontent group and intent.Save changes.View microcontent group in RoboHelp. Video appears in Reponse, as expected. Preview mode even correctly plays the video, also as expected.Generate microcontent in JSON format. Generates succes

Hi, Looks like something not working as described on help for the "Force Sync" function. I have 2 translation projects, then i select one file i have modified and i validate using "Force Sync".Then nothing appening on destination file content, i just see the date change but nothing on content. And some files stay as "Not translated" even after using the "Force Sync". Anyone having the same issue on this ? Thanks

I have been using Robohelp without any issues on my log on since February Extensively. I used it last Thursday, then on Tuesday (yesterday) I saw that my Icons had gone white and when I try to use it I get an error that I dont have the correct permissions. Any ideas?

Hi Iam using RH 2017 and trying to add a SharePoint version control from:Collaborate > Add to version control > RoboHelp SharePoint Connector.When I enter the sharepoint site and credentials or check Windows Credentials option I get the error:The remote server returned an error (403 forbidden)Any idea if how to fix this? Is it because I don't have admin access to SharePoint? or something else that is resulting this error?

Hello, I am using Robohelp 2017 and my final output is responsive html. I would like to know if there is an option to add pdf button(just like the print button) in the skin. Clicking on this button should export the content and create a pdf file. Please reply.Thanks.

Hi, I am on my first Project...(Windows 10 v.  Type: Software Documentation. 3 audiences, 1) End User  2)Developers, and 3) Investors. The workflow is new to me. I set up a dozen topics (that look like chapters in mind) I imported 10-15 graphics files - Initially, I just drug and dropped from my screen shot program (SnagIt). or from the finder. All the graphics show up in the various Topics. When I select a graphic, it seems it is not being recognized as a graphic in Author, Properties, General. There is no options for frame, color weight etc. Adobe Support said I would have to import the graphics via the "Insert Image (Ctrl+G)" dialog for RH to properly recognize the graphics... I tried reimporting the graphics with the dialog box, sourcing the files from my project's asset folder(s). - The graphics are PNG files and look like they import fine.. Yet I am still unable to select the graphic and get the frame options to appear...... Does anyone have any ideas or suggestions? Th

I am using the glossary for contacts. I changed the glossary icon to a phone. But I haven't figured out how to change the tool tip to say, "Contacts". Has anyone successfully done this?

Hello,We have a few Classic Robohelp (*.xpj) files on which we have multiple writers working. We were all on the same Robohelp 2019 version so it wasn't an issue.Now, for some reason, one of us had to upgrade to Robohelp 2020. With this upgrade, we are not able to work on the same .xpj file because Robohelp 2020 does not support these files. We decided to upgrade the .xpj file to .rhpj in Robohelp 2019. However, when we open this .rhpj file in Robohelp 2020, we get a message saying once opened, this file may not work correctly on older versions. I understand how this might be an issue because Robohelp 2020 creates a separate "assets" folder.Finally, we decided that we'd all upgrade to the Robohelp 2020 version. However, before we made the upgrade, we decided to trial run this for a single .rhpj project. We used "labels" in our 2019 Robohelp project. Now, when we open this file in Robohelp 2020, we do not see any Labels file getting in from our older project. Instead, we see a .lng file

After updating my macOS to Big Sur, RoboHelp 2020.2 crashes while initializing. Does anyone else experience this?  My computer is a MacBook Pro i7 (Late 2013) - yes, quite an old machine but working fine with Big Sur and anything else except of RoboHelp 2020 and Captivate 2019 (for Captivate, there is a notification in the regarding Adobe Community section).

I am working with help projects where there are embedded PDF files which open directly from the TOC.I recently upgraded to RH 2020, obviously loosing the Classic UI we have been using to maintain these help projects. After upgrading to RH 2020 these links do not work anymore, and I have tried to use a workaround with a topic containing a thumbnail with a link to the PDF. This works OK, but means several extra clicks to open the PDF.It seems that the feature where you could add a link directly from a TOC book/page has disappeared or is not working correctly? I tried adding a link to a TOC page (in a "Book style" TOC), but the PDF did not open.Anyone else who has tried using this method and got it working in RH 2020? Regards,Rannveig

Is it possible to add an image (of smaller size) in the content and on click in the help output the image should popout a bigger size for viewing. And then we click anywhere on the page to close it.

RoboHelp version 10 Our RH project is using 500+ topics, which are manually linked to our software's "UIHelpCodes.h"  file.We then performed a test publish.and discovered the help buttons attempt to load the correct topic, but only the default topic loads.   The settings for generating the WebHelp output are shown below, and the "UIHelpCodes.h"  file is selected as the map file. The topic exists properly in the TOC and in the generated output. It also is shown to link in the whcsdata.js file: Has anyone seen similar behavior? Pop-up blocking is turned off in firefox. Thank you for your time,wxman1995

On my work PC, I have a copy of RoboHelp 2020 installed from a recent download of Technical Communications Suite and is licensed using an active subscription. The version is 2020.0.156. When I'm logged into the account with the subscription and try Help>Check for Updates, I'm taken to Create Cloud and I can't see RoboHelp listed and I can't find any link to check for and download the latest update. On my home PC, I have the same software installed and right now it's still running under a trial license (so I'm not logged in). When I try Help>Check for Updates on that PC, I get the Adobe RoboHelp Update application instead of Creative Cloud and I can check for and update the software. I've done this twice in the past week and I am now running 2020.3.32 on the home PC. The problem is if I take a project into work, the older version 2020.0.156 on that PC complains about version incompaitibility on opening the project and in fact fails to generate. How can I force RoboH

Hi I have been tasked to upgrade robohelp.   However the issue is that the client does not have the robohelp code flies or the project file.   So, of course I am struggling to understand a couple of things:1.   Can you upgrade robohelp if you don't have access to the project files.  Of course I am inclined to say not but I am hoping someone can guide me.   2.   This is the most important part, the output of robohelp is a bunch of html files.   why should I care if they were generated in robohelp 2019 or 2005. 

I tried the Review tab in RH2020 and the workflow. That part works well. I can see the comments added by the reviewers as well.However, to be able to feed the reviews back in the help section I guess it is a manual task?Is there a way to handle it better or any solution for that? There are no track changes which is major blocker.

I am using Studio skin for a frameless output. I am all set.Just wanted to check if we can a small one-liner or couple of words description to the Tiles that can appear below the tile title.Is that Possible? If yes, where in RH do we add it?

I have for many years worked with RoboHelp 10 in one company. We have now been taken over by another company and have finally invested in a newer version: RoboHelp 2020.    Unfortunately upgrading the project has resulted in extremely many broken topic links. Actually only a few of them have been converted properly. There are about 800 topics needing to get their link fixed and there just MUST be a better way than starting over from scratch. There were no broken links in the project before upgrading. It is only used for online help, not for print.   What can have gone wrong? What can I try to do better?  

I am attempting to download RoboHelp, I complete the registartion ifo, click dowNLOd for the trail version and nothing happens.