Questions

Just installed Robohelp 2019. I can't find an option to display the ruler over the editor. I want to adjust the hanging indent on a list by dragging it on the ruler, and I can't find the Display Ruler setting. It isn't under View > Show, where I'd expect it. Where is it now?Also, there's apparently no Quick Access Toolbar any longer. How do I create shortcuts to functions?

I am currently experiencing issues with output in RoboHelp 2019. Since upgrading our project to the new 2019 version from the 2015 version, our condition expressions no longer appear to work when outputting. The issue appears to be where a condition expression has more than one condition tag which is set to 'Include', topics which should not be are excluded from the output.All topics we want to eventually have included in the output are added to the TOC. But while the topics are in the draft process condition expressions are added to them via the TOC and 'Contents' folder to exclude them from our 'issue' expression and include them in our 'draft' expression. However, we have discovered that topics are being incorrectly excluded at all times, regardless of the expression rules in use. The projects and output settings we are using have been upgraded from RoboHelp 2015 to 2019 and were working perfectly fine prior to the upgrade. But now we find ourselves unable to successfully create new

I am using the new version of RoboHelp 2019 and have found that since upgrading from the Classic version the condition expressions do not appear to be working correctly. I have found that where my condition expression includes more than one condition tag which is set to 'Include' content, the output doesn't work. Has anyone else had this issue and knows how to fix it or is this a known bug in the new RoboHelp?

Having an issue - I'm generating webhelp with RH2017 (using customized version of Azure_Blue for output,) and as often occurs some of the artwork has changed as the project has progressed: the favicon being one of the changes. I deleted the old favicon and replaced it with the new one, but the old one keeps showing up in the HTML5 output. It's not a cache issue from what I can tell as other users who have never accessed the webhelp before are seeing the old icon as well when I post it up on a server.Anyone have any ideas?

We are running RoboHelp 2015 and are creating responsive HTML 5 output. We publish our help on the RoboHelp server and also have a copy installed locally on the machine where the application is installed. We have a password on the RoboHelp server that we pass in the call from the applications and if the server is not available, we fail back to the locally installed help. We call the same help from our Windows GUI and our browser application.After installing the Windows update mentioned in the title, when we attempt to call help from our Windows GUI, the help and GUI crash. Calling help from our browser application works just fine. If we uninstall the Windows update, the help call from the Windows GUI works again. From the details on the Windows update, it appears that one of the areas worked on was security. One of our developers suspects how RoboHelp authenticates using cross-origin resource sharing. Cross-Origin Resource Sharing (CORS) - HTTP | MDN Is anyone else having issues after

I've never added audio files to a KB before. Scenario is we can no longer support .mp3 files where we currently have them, so I offered to host them. I am doing this for .pdf files as well. With PDF files, I just upload them as baggage files, then give them the URL, and they link to it. Works like a dream. I tried to do that with .mp3 files, but it didn't work. So I created a page "audio", loaded the .mp3 files and was going to share the URLs. Tested with one .mp3 and it worked perfectly.After adding the next 8, when I published, it still only saw the first one. And when I viewed the audio file on my KB, it was simply named ".mp3" instead of "baseband1.mp3", etc. So, instead of following the process I found here - https://help.adobe.com/en_US/robohelp/2019/robohtml/robohelp_classic_2019_help.pdf , I wrote out each file name in my audio file and linked using the media option.I figured out how to resolve as you can see, but can someone explain to me why this happens?cannot load a .mp3 as

I just upgraded a project from RH 2019 Classic to RH 2019 and I'm having trouble using the custom list styles I created in the CSS. These styles worked perfectly well in RH 2019 Classic, but when I try to apply them in RH 2019 1. the style isn't applied, 2. if I double click the style more than a few times in a row the entire app freezes.In my CSS file I have a few bullet styles that look like this (for Bullet, Bullet 2, ListNumber1, ListNumber2, etc):LI.p-Bullet {     list-style: disc outside;     margin-left: 10px;     text-align: left;     background-color: transparent;     margin-top: 5px;}p.Bullet {     padding: 0px;  margin-top: 0px;     margin-bottom: 3px;}LI.p-Bullet P {     padding: 0px;  margin-top: 0px;     margin-bottom: 3px;}I confess to being mystified by why I need 3 styles to do one

Hello,I'm sure the answer is NO, but my DEV/Business team is asking me to find this out. We are creating Responsive HTML5 documentation w/ RH2017. Does anyone know whether Adobe offers a cloud-hosting service to allow customers to host their generated help systems in their cloud? I think our team is trying to find the best location to host our docs, and the question came up whether Adobe offered any service like this. I cannot find it anywhere on the Adobe.com site if they do.Thank you,Tabby W.

HiUsing RH 2019.0.8 Is there a list of rh.model events that I could use in the Javascript OnClick, OnLoad, OnMouseOver events of the frameless skins?Currently, I have OnClick set to:rh.model.publish(rh.consts('EVT_PROJ_SEARCH'), 'Search');but I am interested to know what other RH Javascript options are available.ThanksMichelle

Hi,When I select a word or words within a paragraph and apply Bold on it, either in Author or code modes, it will Underline the selected text.The same thing will happen if I try to underline a word or multiple words in a paragraph. The selection will underline and will be Bold.How can I avoid that?Thanks,

I noticed some odd behaviour with the search recently. Any time you first search for a string containing a stop word, it doesn't return any result and instead displays the error message "The search string you typed is not valid."If I then refresh the page or hit Enter again, the search results come up as expected.I've tried creating a new project with only 2 topics and the same thing happens there. Even removing the stop words from the "Stop Words" list doesn't seem to do anything.Any suggestions?Thanks,Simon

How can I see if and when the OUTPUT has completed? I did right click on the executing output preset and selected the VIEW Log and nothing happens, tried the View Output and get message that OUTPUT is not generating "Do you want to generate" I selected generate....but yet the working progress bar is still moving and I can not tell when or if OUTPUT has completed.Thanks,Jackie

Renaming an image, field, or other file renames the file with FirstName.xxx. Sample: My Firstname is Bruno. All renamed files begins with bruno.ext (bruno.png, bruno.htm ...)The new file (bruno.ext) is moved outside the projet folders and the original file is deleted.French Version with tfs 2019 and Windows server 2019 VM.

I found a list of Robohelp file types, such as .hhk for the Index, and .glo for the glossary. However, I can't find anything for the file that contains all the Map ID assignments for context sensitive help. What is that file name or file extension?

Robohelp Client : 2019 last versionTFS Server : Team Foundation server 2018 Update 3.2 (French)TEAM Explorer Client: Version 15.9.14 (VS2017 Team Explorer only) (French)Station OS: Windows server 2019 standard 1809 (17763.615) (French)(Virtual Desktop on Datacenter 2019 Edition )Problem 1:When I create a new topic with accented characters, Robohelp proposes to archive this topic (accented characters badly displayed in the interface) and archive the heading without raising an error. By checking in TFS the topic is not really archivedSame behavior with any accented file (images, ...)Problem 2:After converting classic projects to 2019, topics with accented characters in their file names are not archived correctly.The only solution is to change the file name of the topic in properties interface.We therefore can not convert projects containing hundreds of topics and accented images until this bug is not fixed.

I am using RoboHelp HTML responsive 2019 version 2019.0.7. Is there an easy way to find out if I am using a particular image in a particular topic? I have kept track of most of my images, however, I have run across an image and don't know which procedure (topic) it should go in and don't want to delete it for fear it may be used somewhere. On the other hand I don't want to hang on to images that are not being used anywhere in the Help System.Thank you

I rely heavily on the ability to create Word documents from RoboHelp. These are eventually converted to PDF. However, the ability to generate to DOC first is important because it allows me to control the formatting by mapping styles, including hyperlinks, and performing additional formatting in Word (using scripts). I would really like to use the new RoboHelp 2019, but the Printed Documentation limitations are preventing me from doing that. The PDF options seem extremely limited. What are the future plans and when are these expected? I was told in a Webinar that this feature is being worked on. I was told this again by an Adobe rep., who at first told me incorrectly that RoboHelp to DOC was available in RoboHelp 2019. But I looked through the list of patch enhancements and it doesn't seem to be there yet.

Hello,I am getting error on integrating the Responsive HTML5 output. Please help me out in solving this issue.Please let me know if any other detail is needed.Thanks,Ahmed

How is a "baggage" file created?I'm trying to include a font that isn't displaying properly in the CHUM output. "Arial Nova".I pasted the font file in with the project files at the same level as the .css.Are there special steps to creating a baggage file? If so, please advise - Thanks!

Hi everyone,I have a RoboHelp 2015 project. I need to remove the word 'flexlm' for a certain version, say 4.5. (That means, if I search 'flexlm', NO TOPIC containing the word 'flexlm' should show up in the output.) There are total 12 topics which contain this word. I hid the word by applying the conditional build tag "Remove_from_4.5" to this word, in 11 topics and 1 topic I left as it is. Then I applied the relevant conditional build expression, and generated Responsive HTML help output. So far so good. Now when I searched the recently hidden word 'flexlm' in the search box of this generated output, NO TOPIC should be shown-up. But, one topic from which the word was hidden is being showed up in the resulting list of topics.This is what I did inside the topic:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello,Adding more info to this Re: RH2019, Browser based Help Popup closes in Chrome. It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome. Following are the steps to reproduce;See the code for testRoboHelp.jsp and other.html Go to testRoboHelp.jsp.Click link "Robo Help" , a popup Help window is open.Click link "Other" .  Help window is closed, user is navigated to other page.testRoboHelp.jsp<%@ page language="java" contentType="text/html; charset=ISO-8859-1" pageEncoding="ISO-8859-1"%><!DOCTYPE html><html><head><meta charset="ISO-8859-1"><title>Test RoboHelp</title><script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT></head><body> <div>  <a href="#" onclick="clickHelp()"> Robo Help</a> </div> <div>  <a href="javascript:void(0)" onclick="clickOther()"&gt

Note: I waffled between putting this in this forum or the chm forum... went here because it only happens when I convert a webhelp to chm. I emailed support and talked to them via IM. Never ever received a response via email, and the IM support person said they would call me by eod and never did. (side question, why is support so unsupportive these days?)RoboHelp Classic 19. Patched all the way up.I built a web help using an existing template modified to our color scheme and icons. Everything worked fine.I then used the Webhelp to CHM Conversion tool. Everything seemed to work fine, but clicking search gives this "Unable to get property 'toUpperCase' of undefined or null reference. It tells me which line the error happens on and which character. This error is a showstopper, as no matter which option I select, the search DOES NOT WORK. I tried the same thing with every single skin available, same error. I tried one of the sample files, same error. This is apparently a known issue, I see

Good afternoon ladies and gents,Latest issue I picked up with RH2019, and I'm thinking it should have a simple fix.  The indentation of paragraphs is incomplete.  I want to indent the entire paragraph, but only the first line is indented.  It's not like this on the Classic layout and I assume it's because of a change in how the CSS is handled.  Before I could just select the whole section and hit tab, but now I have to click the Indent button and it's not working like it should.  Just one question:  How do I fix it?  Google isn't helping...Example of issue:

I have started the conversion of my 2017 classic project which is about 2 gigs of size.  It has been over an hour is that normal? 

I am considering updating to RH 2019, currently at RH12.  I am using RH HTML to generate a .chm file.  What is a frameless skin?Can this be used with a .chm file?Thanks!