Questions

Hi,I'm using Robohelp 2019's Indigo skin, and when I view a topic's output, the header's breadcrumbs do not include any separator.Any thoughts on how to troubleshoot?Thanks,Christina

Last week I installed the latest version of the Tech Comm suite, which includes RoboHelp 2019. My previous version was RH11. I converted a small project (5 topics) and that worked fine. I've been able to figure out how to edit the topics and add images, etc.The skin from my old project cannot be converted. So I created a new skin and I'm trying to modify it to be similar to my old one. The only options for new skins are "Frameless Skin" and "HTML5 Skin." I chose an HTML5 option. I found some other forum topics that referenced a "WebHelp Skin" but that does not exist in my new RH version. (I am outputting to WebHelp if that makes a difference. The application the help is supporting is not responsive, so the help will not be either.)The heading on the skin is gigantic, and I cannot find a way to make the font size smaller. Only the color and font family options are available. Am I missing something? I'd rather not have a heading at all than one that's this large.

There's an issue with search highlight that the team has encountered. The scenario is as follows:1. Do a search with a keyword, press on any of the search results pages name.2. Enter a new search keyword, and press Enter.Current behavior: The new search applies on the side navigation only [search results], and doesn't apply on the page/topic I currently open.Expected result: The search highlight changes dynamically on the the current topic displayed highlighting the new search keyword.Please do you have any suggestions for how to fix that?

I am running Robohelp 2019.0.4.Converting a Robohelp Classic project to Robohelp 2019 breaks links in my TOCs.There are NO broken links in the Classic project, yet the 2019 broken now shows many broken links.Why is this happening and how can I rectify this without touching every single one of these links?

Good afternoon guys,So A LOT has happened in the past few months on RH2019 and one of the biggest changes in the new layout was that custom TOC icons wasn't possible anymore on Indigo due to the new layout.  However, I created a feature request to have it put back and after a few months of waiting, it was included in Update 8.I ran the update and because there was now no more reason to avoid the new layout, I backed up and upgraded my project to the new RH 2019 (from the RH 2019 Classic project).  A LOT to learn, a lot of stuff I have to get used to, but I'll get there.  Most of the little niggles I've sorted out by now, but one seems to bug the crap out of me and I can't figure out why it's not working.The topics are ignoring the background colour on my master page.  I have just one master page, containing only a Footer that I use (a copyright notice) on all the topics.  That's it.  In addition to that, the master page also sets the font and the font size

Why can´t I create a pdf file in Robohelp? There´s no problem creating HTLM and HLTM5. Please help.

I see Batch Generate of outputs is supported in RH 2019 Classic, but how do I do it in the new RH 2019 interface? And what about via the command line options with the new version?Thanks,Alan

Hi,I am importing content from FrameMaker 2019 to Robohelp 2019.   The content is in tables with the first column shaded in dark grey backgaround and the second column in white.  The content is imported almost neatly, similar to my FrameMaker document.  However, in the ouput, the tables do not display, and the text in them is scattered.   Especialy, in webhelp and responsive HTML.  Please help!

Hello,Adding more info to the question Re: RH2019, Browser based Help Popup closes in Chrome. It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome. Following are the steps to reproduce;See the code for testRoboHelp.jsp and other.html Go to testRoboHelp.jsp.Click link "Robo Help" , a popup Help window is open.Click link "Other" .  Help window is closed, user is navigated to other page.testRoboHelp.jsp<%@ page language="java" contentType="text/html; charset=ISO-8859-1" pageEncoding="ISO-8859-1"%><!DOCTYPE html><html><head><meta charset="ISO-8859-1"><title>Test RoboHelp</title><script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT></head><body> <div>  <a href="#" onclick="clickHelp()"> Robo Help</a> </div> <div>  <a href="javascript:void(0)" onclick="clickOth

I've been asked if our help files are WebDav Compliant.  We are using Robohelp Classic 2019 and generating Responsive HTML output.   Our IT department and Service Desk want to integrate their service desk software with our help files, but they've said the platform needs to be WebDav compliant.  I did a search on the forums and found this question asked a couple of times many years ago, but there were no answers.  Can anyone help?

Hi,I have a question regarding how to transfer an old project created in RB 2017 into a new RB 2019 tool.I worked in RB 2017 and now got installed RB 2019 because I have to create a Git connection profile and 2019 version has this possibility.What interests me is the following: my RB 2019 does not see the old project that I had in RB 2017, or if I specifically open RB 2017 file with RB 2019 then it simply opens the old version)How should I transfer all existing data?...including CSS and content.Should I create all styles from scratch and then copy the content one by one into new RB? Do you maybe have some instructions on this case? Or know any other ways?Thanks!

We are using RoboHelp 2019 Classic and using The Helper function for Browser based Help: function RH_Show_BrowserBasedHelp(hParent, strHelpPath, strCategory,strWnd, uCommand, nMapId) to open context sensitive help in a popup.When help popup is open, if we go to a different parent page the popup closes immediately. This happens only in Chrome(75) only not in IE(IE11).After investigating the issue we found this is happening because of some code present in whcsh_home.htm. Below is the code snippet which is causing the issue:function window_OnBeforeUnload(){// Close the popup window to solve the focus problem. window.focus() does not work in all browsers.// When we are loaded the next time with a new ID, we will open a new popup window.// This makes sure that the popup window is opened on top.if (goNewWnd && !gbIE) // Skip IE because window.focus() works fine for IE. Besides IE displays ActiveX warning everytime we open a new window.{       goNewWnd.close()

I have a project that was originally built on RoboHelp 11 and that we are now updating with RoboHelp 19 run in classic mode.  Since we made that change, when I generate the content, if someone tries to search the results are showing with zero results per page, which just shows a bunch of numbers (so that you can navigate to other pages of results, except all of those pages are blank with no results).  If you change your search options to something other than the "blank" that defaults, you can see results.  I found where to set this in the output options, and it was already set to 10, so i changed it to 15 just to see if it would make any difference.  It didn't.  Not only do users need to update this value the first time they search, they have to update it every single time they search, which means that every search looks like it isn't working and then requires several steps to fix.  Any suggestions for how to fix this?

I just updated RoboHelp 2019 to the latest version (14.0.8).We have documentation that must be displayed in spanish.The project is configured to use UTF-8 encoding.I generate the Frameless output using the Orange skinWhen the start page is displayed in Chrome or Safari it displays correctly.The "How can we help?" text is correctly translated and sisplayed as ¿Cómo podemos ayudarle?When the start page is displayed in Edge that text is displayed as ¿Cómo podemos ayudarle?Other pages that contain spanish accents display correctly.The problem seems to only present itself on the start page that RoboHelp generates.

Hi everyone,Two questions re upgrading from RoboHelp 2017 to RoboHelp 2019:1.     Can I install 2019 and still keep and use Robo 2017?  (Can the two programs co-exist on my PC?)2.     Re the 2019 CLASSIC version:  I understand that Robo 2019 is a completely new build -- not merely an update.  Is that true of Robo 2019 CLASSIC, as well? or is the classic version not a new build, but just a patch/update?Thanks very much.Been waiting over a year for IT to come install 2019.  But now I have these outstanding issues.

I had no problem with this until version 8. Look at the picture below of the generate help file in version 8. The Sidebar icons are gone:However in RoboHelp 2019 application when I am editing the skin, everything looks okay and things are displaying.Anybody have any idea what maybe going on. I didn't do anything to the skin or obvious the file locations because the skin within Robohelp can find the files to display the skin. All I did was update to version 8.As of now I cannot update any help files until I get this resolved. The help file shown is under development so it is not due out for some time, but I do need to update another help file.Thanks to anyone that responds.

HiI am using RoboHelp 2019 version 8.What is the best way of ensuring that images are displayed as thumbnails in the Online Help (HTML5) and are resized to fit the page in the PDF format?Thanks in advanceMichelle

Peter,Does RoboHelp 2019 accept Wingdings 3 characters?  We've noticed that our blue triangles aren't importing when I try to import our large file.Also I've noticed that all our tables have borders when the large file is imported into RoboHelp 2019, even though the borders are not in the Word file. What do I need to do to fix this?  I've played around with the import settings and haven't been able to get it import correctly.  Thanks,Michelle

Hi,I'm using Robohelp's 2019 Indigo layout, and when I generate Responsive HTML5 output, the index does not load a TOC, though I've generated a default TOC in the Author tab and have not selected to hide any output. Could someone help me figure out what I'm doing wrong?Thanks!Christina

HiI am trying to add a footer that expands across the screen rather than limited to the iframe class="topic" area when using the Indigo skin.For example:I want to add a branded footer to the following area and I cannot find a way of customising the area apart from adding the code post Help build.<div class="topicpage-footer footer" role="contentinfo" data-html="@11361180_LNG.Copyright"></div>Can anyone help please?ThanksMichelle

How do I create incrementing Heading numbers? Currently, I have resorted to adding the Heading numbers manually and then conditionally tagging them as print_only.This is a laborious workaround, and when I add a new topic, I have to go in and increment the numbers manually.In Madcap Flare, there are autonumbers for styles that automatically increment when the PDFs are built. Does RoboHelp have something similar?

Hi. I'm using RoboHelp Classic 2019, version 14.0.7. I need some help with using conditional texts with snippets. Here's the scenario:My RoboHelp project is published as a single output to provide screen-level help within an application. I have two topics that use a snippet in which the content is the same except for one word. I'd like to use conditional text to toggle between the two different words in the snippet based on the topic in the project. I've been able to conditionalize the words, but I don't know how to write the conditional expression to have the correct word appear in my published output.For example, I have two topics: Creating Purple Widgets and Creating Turquoise Widgets. In the snippet, the words that are conditionalized are Purple and Turquoise:The word Purple is tagged with the condition 'Purple' while the word Turquoise is tagged with the condition 'Turquoise'. I added the snippet to each of my topics and applied the corresponding conditions to the snippet (content

We upgraded multiple RH10 Webhelp projects to RH2017 WebHelp with little to now problems.  However, there is one project that will not cooperate.  When the upgrade completes, the topics do not display in the topic list as expected.  So I go to the Project folder and DON'T I see them there.  When I go to the Broken Links folder they ARE there!  I am restoring them one-by-one.   Anyone else had this problem or know of a patch/fix?

Hello,I was wondering if it was possible to have the glossary display certain words for different topics. For example, If I have topics 1, 2, and 3 down below:I want to be able to separate the glossary terms based on the topic I am looking at. So right now all of the terms display for each topic, but what I would like to see for example. If a user clicks on topic 1, they only see the term for FTP, if the user clicks on topic 2, they only see the term for Javascript, etc. Now the only way I know how to do this is to create separate TOC's and glossaries for each topic, but let's say I have 100 topics that would mean I would need 100 glossaries and 100 TOC's. So is there any way to achieve this with 1 TOC and 1 Glossary? This is all done in Robohelp 2017.

I have a conditional tag called DialogHelp in my project.I've tried to build a version of the help that includes only the topics with this tag. However, when I compile, the resulting help has all of my topics in it.According to the RoboHelp help, creating a build condition with this tag in it should generate help with only the tagged topics, yet this is not happening.How can you generate a version of the help that includes only tagged topics?Thank you!Cindy