Questions

I use the latest Robohelp version 11I always have a message of the form "”The window name “xxxxxx” passed to HH_GET_WIN_TYPE has not been specified" appears even when you have set all your window definitions correctly ... then a secondary window appears which contains only the CHM selected as it is shown in picture below:(the left screenshot is the project that has 2 chm merged and the left screenshot of the selected chm)

I have searched the forum and Peter Grainge's site and not found a solution to this problem that worked.I have a new installation of RH10 on Windows 7 sp1. It was installed as a trial and then licensed. I do not have the complete Adobe Acrobat -- only the add-on that was installed with RH. I used RoboHelp HTML to create a simple webhelp project and attempted to generate a PDF from it with the single source layout for Printed Documentation. The following error occurred:Starting to build Printed Documentation...Printed Documentation processor 10.0.0.287Building C:\RoboHelp experiments\merged help webhelp\Child projects\comcare_human_resources_modul\!SSL!\Printed_Documentation\Printed_Documentation.doc ...Preparing to create Printed Documentation...Clearing output folder...Preparing files for Print Document...Copying files...Updating files...Finished preparing in 1 second.Preparing environment...Printed Document Generator Environment: Word 14.0.6129,  OS 6.1.7601, RAM 4009 M BytesBui

Hi,TCS 5, FM12, RH11 all patched up. Multilevel lists are new to me. They are not HTML, they are more than that. They are also not quite working as advertised. So, do multilevel lists use JavaScript? How are they put together? What are the files that a multilevel list relies on for its construction when rendered?Cheers,Sean

Using TCS 5, RH11, FM12, all patched up, if I set a marker, such as "Filename" in FrameMaker, can RoboHelp use the contents of that marker to set the file name of the HTML file it creates? How? Thoughts?Cheers,Sean

How do I set a single CSS for a project?Currently, I have linked (I checked, they are actually linked) FM files. The project is Responsive HTML 5 Single Source Layout. It is set up this way:Project FilesEach FM file has a folder that contains a CSS, an FPJ, any baggage (PNG, for example) and an HTM.So, for my project, I have 31 such folders.Above them is RHStyleMapping.css.That's itTo map my project to a custom CSS, I did this:1) Created the custom CSS (let's call it TheSingleCSS-sb01.css) and put it in the same location as RHStyleMapping.css.2) Right-clicked Responsive HTML5 (Primary Layout) in the Single Source Layouts pane.3) Selected Properties. The Responsive HTML5 Properties dialog box opens.4) Click Content, select  the Apply to all Topics check box, select CSS, and choose my CSS, TheSingleCSS-sb01.css.5) Click Save and Generate. Generating happens.6) When prompted, click View Result.7) Double-click one of the resulting topics, and choose the HTML tab.😎 Notice the f

Hi,I am using TCS 5, RH 11, FM 12, all patched up. I want HTML files, baggage (PNG, etc.), and a single CSS packaged so I can deploy it (on CD or online) in a useable way. Am currently using a Blank project with HTML 5 output. However, currently, each of my 31 or so FM chapters gets a folder that contains an HTM, CSS, baggage, and a TXT file.I have 31 such folders. this is unhelpful. Can I get all my HTML in one place, with a SINGLE subfolder for all baggage, and ONE CSS?I tried Saving and Generating, but that didn't work.I set a publish location as a folder on my hard drive, called Output, and that didn't work.The structure I want is:All the HTML files in one folder (with the CSS)A sub folder for the CSS (optional if not in the same folder as the HTML)A sub folder with all the graphicsHow do I achieve this?Thanks,Sean

Hi,I am doing some work in my projects consisting of moving pictures and reassigning them in the projects, and RoboHelp is crashing very often. I have to save my work very often too in order that I do not loose too much of the changes.I am running RoboHelp on a Windows 7 Professional virtual machine with 8GB of RAM and 2 processors, each with 2 cores. RoboHelp is at its latest update.Do I have to do any particular tweaking on this machine in order to not have this happen so often?Thank you.

Hi everybody,I deleted a folder in one of my projects, as it was not necessary anymore and was not containing anything useful, and when I open the project it keeps recreating it, and it tells me that I should delete it properly from the Project Manger.I tried to do that, however there is no possibility to delete that folder from the Project Manger as the Delete option is not active as I make a right-click on it.Any ideas?Thank you very much.

I am using RH10 and webhelp generated outputs work correctly locally and when on servers. I am trying to add webhelp to SharePoint and there appears to be an issue.The SP developer says its this part of the code that may be causing problems. If I remove the code the page opens but without any images, style sheet applied etc.Any ideas?

Has anyone come up with a way to modify a Webhelp SSL that lets you output into what is sometimes called "frameless," "top navigation" or "knowledge-based" Help? I'm looking at what they're doing over at MadCap Flare (see the two images below), with their "Knowledge Base" project template. Can that be replicated in RoboHelp, and if so, how?

Is it possible to keep the highlight feature in the search (RH 7) enabled, but change the default for the Highlight search results box to be unchecked?

I've googled this question and found some input from 2012, but it doesn't resolve my problem.I'm trying to import some ditamaps into RoboHelp 11 from FrameMaker 12,  but if I choose the plain ditamap (as opposed to the FrameMaker ditamap) format, I get an error:Processing with DITA Open Toolkit failed. No Logs found.Check DITA Open Toolkit is installed and working.The DITA OT is installed and working because I can use it to generate output from Frame and on its own. Also, I changed the path in the processing options from the Frame DITA-OT path to the plain path (c:\ditaot on my computer). But neither path works.The old query on this subject (http://forums.adobe.com/message/4921792) suggests back-grading the DITA-OT to a seriously obsolete version or reinstalling the entire Technical Communications Suite. The first solution does not much appeal and I rather hope there has been a resolution since!As for the second, I have just taken out a monthly subscription to the TechComm Suite 5

I need to convert (or import?) a help project that was created in Flare. I'm currently using Flare 10 and I would like to switch back to Robohelp. I downloaded the trial version of Robohelp 11, but don't have a clue how to import my files. Thank you!

I am doing accessibility testing, and am using RH10 with RS9. How do I get the path to my published files from my local machine, when the location on the server is ? I am  having trouble finding a path from my local machine because the published files are buried within the C:\Program files in the server. Do I have to move those files, or is there a way to connect to those files at their current location?

I have a problem with the visualization on the help files, that does not allow me to properly display the html file created.When I launch the HTML file generated with RH11, A message box appears, which indicates an error in the script WHUTILS.JS (the automation server can't create object ) for the instruction  xmlDoc = new ActiveXObject("Microsoft.XMLDOM");I'm using a component of Visual Studio 2013 (based on Internet Explorer) to display the help in my program.If i log-in in Windows with another user account (both users are administrators ) this issue doesn't occur.I have already checked the most common cause of this error in to the security option of IE11:the settings are correctly configured and they are the same for both users, so how i can do to make it works correctly? Do you have any suggestion for me?

Quite a while back, in Multiscreen days, I asked if it was possible to hide the left hand navigation pane in a simple project.There were several helpful replies which were much appreciated. I need to ask the question again, but this time for a Responsive layoutAny tips?Thanks

I am using RoboHelp 10 and having an issue with image files relocating themselves. Basically, every time I close the project and then reopen it, a good percentage of the image files have replicated in the main project folder. The change in file path causes the images to disappear from the topics, even though the same image files still exist in the Images folder. This does not make sense to me.  I created a test project and deleted all of duplicate image files from the main folder. Most of the images remained intact within the project, but not all of them. Can anyone tell me what is causing this or more importantly how to solve the problem?Thanks!

  I think I have found the cause of my RH10 crashes, but I am looking for confirmation before launching a 6 month development project. I am embedding CP7 SWFs in RH10 topics.  ENVIRONMENT  Win 7 64 bit  Dell 2 core, 4GB RAM  RH 10.0.1.292   CP 7.0.1.237  If I embed a CP7 demo as in CASE ONE below, RH crashes while I am working on the project. If I generate, the executable runs flawlessly. The crash is always during development. The exact action leading to the crash appears to be random. The crash occurs unpredictably after working on the project for 5-15 minutes.    If I embed a CP7 demo as in CASE TWO below I have been able to write in RH all day w/o a crash.    What is so evil about the first case?  I suspect an issue with the baggage files, but can’t imagine what.    CASE ONE  The files needed to play the SWF (.swf, .htm, .css and .js) are added as baggage files like this:    The link to launch the

When I run the script Output Generator with Glossary Restyling on my RH11 project (on Windows7) with Tooltip selected, some of the glossary items in one topic have tooltips associated with them, but others just have the inline glossary displays. The glossary wizard seems to work correctly on the topic, and I've tried things like re-entering the glossary items in the topic and in the glossary, but no luck.

Is there a video that will help with this, particularly creating and customizing a single CSS for use with my work? I also would like to have an idea of the best workflow.Here is what I am doing and some issues:Open RH.Click File > New > Project.What I really want is a bunch of HTML files with known filenames. I know FM 12 can do this without RH, but I want to work this out now so I can take this in a better direction. Anyway, I click Application Help in Project Type.Click the Import tab in the New Project dialog box.Select FrameMaker Documents as the Import Type, and click OK.Select my FrameMaker .book file, and click Open.Enter a title for the project, file name for the project (left default), and location for the project.Click Finish.At this point, my multi-FM-file .book project hangs and never finishes. If I am using a single-FM-file .book project, though, the following happens:The Import dialog box opens.In the FrameMaker Document area, click Edit. Some scanning happens, and

Hi,Am looking for an elegant way to deal with run-in heading and the following text.Currently, RH 11 matches the style of the run-in heading and then puts the text on the next line. Because, in FM, run-in heads with the following style create a two-column look, this doesn't quite work.Thoughts I had include how to take the content of the run-in head and prepend it to the following paragraph? Alternatively, how to do something as simple as change (in RH) the indent for the paragraph that follows the run-in-head ... how is that done?Thanks,Sean

I am using RH10 with Roboserver. Is there a way to create content that can be viewed by one audience, and hidden from another?   Will that require two separate projects to be created for each audience?

In another thread, the following was said:"So with your approach, you create the shell based on a Blank project, then after it has been created, you import.Using the method being discussed allows you to omit creating the shell first. Instead, you import and create the shell at the same time.Choosing one of the types such as Application Help or whatever just creates a project with certain things already in place and with topics that are partially fleshed out with information intended to help guide you along. Those are Project Templates. I created the one with the BigCo stuff in it years ago. Cheers... Rick "That's groovy and all, but how can I use that to simplify my linked FM project? That is, the shell has content. When I link my FM content, it resides along with the unchanged shell content. How do I use this shell content with my imported content to make a better project more quickly?Cheers,Sean

I have FrameMaker documents with a lot of reference material (like option name/description pairs) that I want to use as snippets in my RoboHelp project. Can I configure the import to create this material as individual snippets (new topic breaks based on heading style) instead of as "topics"? If not, is there a way to convert "topics" to "snippets" as a batch?

Hello.I know that the Next and Prev button arrows in the navigation pane take the user to the next or previous topic specified in the browser sequence. This means that the Help author has to design one or more browse sequences, which can be time-consuming and hard to maintain.Has anyone created a script, or know if one exists, that can turn the Next and Prev buttons into buttons that perform standard browser actions. For example:User opens Topic A.User opens Topic J.User presses Prev button.Help opens Topic A.At the moment the results depend on the browse sequence.User opens Topic A.User opens Topic J.User presses Prev button.Help opens Topic I (the topic preceding Topic J in the browse sequence).Thank you.[Carol Levine