Questions

I just got the new TC suite 5. I used to have TC suite 3.5.I have many documents created in FrameMaker 9 from TC 3.5. Now, when I convert them to the new FM 11, randomly graphics that were Imported by Copy into the document are suddenly showing up missing. FM 11 is trying to find them in the original folders I inserted them from, which are unfortunately long gone.The first few times it happened I thought it was my mistake. But a document that I'd opened in FM 11 and worked fine suddenly came up searching for some graphics, and they're graphics I'd inserted several versions ago, so now I know that it's not my error. For some reason, Frame 11 is deciding that some graphics imported by copying into the document many versions ago were imported by reference.Any thoughts? How can I report this to Adobe?

I've selected the Exclude this topic from Search checkbox for a specific topic and generated a new CHM file. But when searching for a specific word, the topic appears in the search results. Is there a bug with this issue?

I cannot open projects or import files or images in RoboHelp. I can open existing projects in Windows Explorer, but I cannot open them via File > Open, or by clicking Open...on the splash screen. I am trying to create a new project, but cannot import my company's css, skin, or any other templates I need to create the project I want. This is a Robo problem only. I do not have this problem with FM or Captivate. This is a fairly recent problem that seemed product related, not project related, so i uninstalled and reinstalled robo help, but it did not help anything. When I click File > Open or File > Import, Robo freezes, and I cannot click anything. When I hit Esc on the keyboard the mouse is released and I can again navigate and click stuff in RoboHas anyone else had this problem?

I've been working with my developer to implement CSH responsive HTML by calling topic URLs. He said this was working just fine when he initially consumed my files. Now that I've done an update, he says they are behaving differently. He's calling the topic within an iFrame and, when he does this for any topic other than the default topic, the topic displays, but he doesn't get the help framework (TOC, glossary, etc.). For example, his call is to this directory: !SSL!/Project/topic.htm He says that he can call it like this !SSL!/Project/index.htm#t=topic.htm then the topic displays just fine, but the window resizes when he click the TOC or any of the buttons within the help framework. Perhaps Willam van Weelden can assist?

Is there an easy way to replace the Show link with a button? This is a nice-to-have, just want to know if it's more trouble than it's worth. Or can you tell me how/where the link is styled? Client would like it a little more obvious/intuitive (I've already changed the text to Show All Help Topics).Thanks,Laurie

Is there a preferred resolution when creating demos for RoboHelp topics?

I changed the label on "Related Topics" now the Display button does not appear when viewing the topics after generating. I tried changing the label back to Related Topic, but that didn't work. How do I get the Display button back?

I'm using Rh 10.0.1.292 and Rh 11.0.4.291 for different projects.Recently, I've noticed that the Search feature returns no results, in any of my projects that are generated in either Rh10 or 11. I just get the "No topics found" message. This used to work.The only thing that has been done recently (that I can think of) involved working with .slp files to fix an issue with the Glossary tab and the Search functionality in a Rh 11 Responsive HTML5 layout. (https://forums.adobe.com/thread/1690579) I can't, however, see how that would break the Search functionality in my HTML projects.Any ideas?

Using RH11.03 - Multiscreen HTML5 Layouts (not sure if it applies to Responsive Layout).Each time I generate help, the following "placeholder" text appears at the bottom of topic files:Going into the Desktop "Topic (Default)" file displays this placeholder text, which I can delete to leave empty paragraph tags. However, each time I save/generate the file, the text re-appears (and increments so there are multiple placeholder paragraphs).How do I delete this text. I've opened the Layout.CSS file and see the following for the "contenttopic" div class and the wTopic widget, but I have no idea how this generates the placeholder text: Any light you could shed would be appreciated.Thanks,George

I just got RoboHelp 11 installed. I specifically upgraded to allow me to link my many Microsoft Word 2007 and Microsoft Word 2010 since RoboHelp 8 will not allow you to .docx files.  When I try to link there Word docs, it only shows me options for .doc and .rtf files (as shown below). I have the Microsoft Office 2010 suite installed and usable on my computer.  As the tutorials state:You can create a RoboHelp project by importing a Word document. To import Word files, you must have MicrosoftWord installed on your computer.Note: DOCX and DOCM formats are not supported by versions earlier than Microsoft Word 2007. See Microsoft WordI was able to create a new project using a .docx file, but even that project once created shows this same window without the .docx and .docm options when linking or importing new Word Documents.Is there a setting or an update that is needed to allow me to select .docx file types for Linking and Importing?

I am generating a CHM using RoboHelp 10. I have certain pop-ups in some topics. These pop-ups contain screen shots. After generating the CHM, when I click the pop-ups to view the screen shots, they are not displayed correctly. That is, half of the image does not appear and there are no horizontal scroll bars either to scroll. This happens for pop-ups that are appear on the left side of a topic.The images inside pop-ups that appear to the right side of a topic appear fine when clicked.

In order to minimise manual work, is it possible to integrate Robohelp into a Buildsystem (like Jenkins) and let it generate artifacts overnight?Artifacts are some Webhelp projects and PDFs.So, I want my build machine (running on Windows) to retrieve my help projects from source control, start Robohelp and let it create the artifacts from my help projects.After creation my build machine puts all generated artifacts into the artifact repository and stops.Basically, I need either to click automatically through all needed Robohelp projects (e.g. through AutoIt) or create a script which does everything for me. I'd prefer a script.Is this possible?

I am using RoboHelp 11 with SharePoint 2010 for version control. How can I work off-line and then re-synch my files with SharePoint when reconnected?If I allow the connection to SharePoint to remain while working remotely through VPN, I am constantly annoyed by notices that "the underlying connection is lost." Thanks!Carol

Does anyone know how to fix/what is wrong with multi level lists inside drop-downs, inside drop-downs? (hope that makes sense!) Basically, if you create a drop-down hotspot, then create another drop-down hotspot inside that and put a multi-level list inside it, the numbering for the list does not show up. I've checked the output HTML and it seems identical to a normal multi-level list (strangely RoboHelp uses P tags instead of LI/UL tags).I'm using RoboHelp 8 by the way.Thanks...

Hello All!I am working with a large FM book (100+ FM files) that we have linked to a RoboHelp 10 project. Everytime I update my RH project I am getting this error:I have tried copying the folder, deleting the .apj file, and reopening. RHopens just fine. The other major issue I am having is when I save and generate the project RoboHelp freezes up and won't save & generate the layout. I have all of the FM files open and updated. Everything that can be updated in RH before save and genereate is updated. Any ideas??Thanks!!

I have already applied RoboHelp patch 11.0.4, but need a fix that was in 11.0.1. Was that fix included in the later patch?

Working to convert aspx files to RoboHelp then BACK to aspx without taking in a different tool. Is it possible? If so, how?

So, I have a one row, 2 column table.  In the second/last column, I have an image that needs to be bottom and right aligned.  However, no matter what I do, I can't get the image to sit at the bottom of the cell.If I add columns, and move the image to one of the inside columns, it bottom aligns, but if I then delete the column to the right (so that the image is now, again, in the last column) the image again is not bottom aligned.I have tried giving the image a negative bottom margin, but that isn't working.here's the code:<td class="last" style="vertical-align: bottom;"><a href="#TOPofPage1"><img   src="../RESOURCES/i_SPECIAL_art/RETURNtoTopIcon.png" alt="" class="TOPofPage"   style="margin-bottom: -12px;" /></a></td>here's what it looks like:So the orange circle with the white triangle needs to be resting at the bottom of its column... why isn't it?

I am using RoboHelp v11.  I imported an old version 8 project and have been making updates.When I publish it as a WebHelp Pro layout, the left frame shows " %--> " %--> " %--> When I click on Glossary or Search it does not appear in the left nav.I am hoping someone can help me troubleshoot why the left pane is not working properly.Thanks!Left Navigation frame blank:Publish Screen 1:

For a couple of years we have had a button object in our skin, linked to our support page with the following javascript command:top.open('http://www.ourwebsite.com/support'); Until recently, the button has worked fine in every OS we support (Win 7, Win 8, Server 2k8, Server 2k12).All of a sudden, however, we're seeing a strange script error when clicking the help skin button on the two server OS's (2k8 and 2k12). Both OS's are the latest, fully patched versions.Any thoughts on why Windows 2k8 and 2k12 would suddenly start throwing this error?

I'm using RoboHelp 11 on Windows 8.I'm using a printed documentation single source layout that uses a particular TOC. However, when output is generated the same set of topics are included, none of which are in the selected TOC. I'm mystefied, and hoping there is something I have forgotten to select in Properties.Here's what I'm using. And here are the files created:The TOC file is empty. The "Dispatch" file contains content for a topic that is not in the TOC.Help?

I have tried to add different types of skins, not changing anything. However, the only thing that appears like the skin I have chosen is the Contents panel. Other navigation appears on grey tabs. Also the Search Tab just shows the alphabet with all kinds of numbers below. I know I'm doing something wrong, but just can't figure out what.

Hi,I'm using RoboHelp 11  and SP 2013 - publishing native SP output (Responsive HTML5) to a basic SP document library.

I have a topic that is just an alphabetical list of supported file types, e.g.Is there any way to have these displayed in a reflowing column format, e.g. three or even four columns, to reduce scrolling and allow easy insertion/deletion of items? Google has failed me, so I think not...