Questions

In my project, I have few topics that contains the hyperlinks of approximately 10 topics. Now, I drag individual page from the TOC to the topic page to create automatic hyperlink. However, I want to select multiple pages in the TOC and drag them at once to create appropriate hyperlinks at once. This will save my time in creating various links.Charudatta M.

We are finding that sometimes "breadcrumbs" used in our RH11 help project do not show the entire path we took to get to the current topic. I am guessing RH11 uses "location-based" not "path-based" breadcrumbs. This would mean in RH11 help projects, we would only see where the current topic is stored in a TOC or project hierarchy, not a trail of steps taken to arrive at a particular topic or page.  Am I correct in this assumption?

Hi There,I'm a new RoboHelp user, and whenever I generate my layout I don't see any of the toolbar content (Contents, Index, Search) in the IE window that shows the help.I have chosen the TOC I created from the list in the layout properties window.Any suggestions?

I am trying to use contextual help with a merged help project. I use RH11. My help project SSL is Microsoft HTML Help. I find no way to get the contextual help to work for topics inside the children projects. Either I can display the topic but the TOC does not follow, or it is the other way round....

I am using Robohelp10. We use glossary terms in some of our html help pages. When I am opening the pages in IE10, some of the terms get expanded while some others dont. What might be the problem?

I want to know if it is possible to change the folder location in the hyperlink address of all the links in all the topics in the project at once. I have one project at particular location with hyperlinks created from a particular location. Now, my client asked me to create the same project from scratch and reply the hyperlinks. Here, I have created the project in a new folder. However, I have to manually check each and every hyperlink in the topics and update the hyperlink according to the new folder.Is it possible to do it once? -Charudatta M.

I am generating an html user manual using Robohelp. Now, we are trying to generate localized versions of the same manual. We sent my original files to the translation agency and received localized versions of the html pages. However, the agency did not generate the entire help file. In order to generate a localized help with localized skins, index, TOC etc, I generated a copy of my entire user manual folder and have replaced my original html files and associated images generated by Robohelp with the localized files and images. The names of the files remain the same in all languages. For the most part, this strategy worked when I opened up the project in Robohelp. In the designer view, I am able to view and edit the localized files. I did have a number of issues that I was able to resolve by directly editing the files. I have changed the project and topic settings to the language of interest and have been able to generate a localized skin, TOC, index etc. The only issue is that some of

So our marketing department really wants to customize the skin of the new webhelp to match our new product design and color scheme... some of the skins in the gallery are close, but not close enough.  I know how to change the icons and buttons, etc.  But theyw ant to be able to change the "bars" or "sections that appear as background to the icons and buttons.  I cannot find any way to change those.  I don't see anything in the help for RH 10 except how to change icons, buttons, etc... but nothing about changing the background.I have attached a screen cap of one of the skins to show the area to which I'm referring that needs to be changed.Thanks,kb

I have created an Image Map which includes hyperlinks to display in frame and also in auto-sizing popups.  These links work correctly if the topic is opened from the table of contents but if the topic is opened from a link within another topic the image map links don't work: when the display in frame link is clicked no message is displayed and the topic closes;  when the popup link is clicked the following Script Error is displayed:    The helpfile was created in an earlier version of Robohelp, version 7 I think, and I have now upgraded to Robohelp 11.  In the previous version the popup links in the image map also did not work but the display in frame links did.  I’ve tried creating a new helpfile using Robohelp 11 and both links work correctly.  I read a previous post about ‘popups not auto-sizing’ and wondered if the following fix would resolve my issue but it didn’t have any effect:    After investigation we found out that the issue was w

My developers want to know if Bootstrap (http://getbootstrap.com/css/) was used in the development of the Responsive HTML5 layout. The answer may determine whether we upgrade to version 11. Does anyone know?

I have been using RoboHelp - currently RoboHelp 11 - for many years now. For some unknown reason, suddenly now my CHM files are displaying NOT according to my CSS stylesheet, which has not changed recently.  Fonts and styles are completely different than CSS specifications, and my images are not getting pulled into the CHM output (just showing placeholders).  I checked the stylesheet, and it still has the same font as we've had, which is Arial - the CHM is showing Times New Roman..I am running Windows 7 Professional, by the way, with my RoboHelp 11..Also the CHM is showing up correctly for the other users here.  SO I'm suspecting there's something corrupted in my environment locally, my local install.  Could it be the HH.EXE that's corrupt?  Which source file should I look for, and I'm assuming it's within my Adobe > RoboHelp directory.I would appreciate any help for where I should look and ideas about what I should do.Also, note that my WebHelp output is fi

Hello members,Any help will be much appreciated.Platform: Win 7, RH 11, Word 2013 however, using an existing Word Template that was created in Word 2007.HISTORY: Six months ago, an upgrade of RH8 to RH11 took place (smooth, no issues reported). Please note, I have no "easy" way to verify if there was a problem in RH8 (all projects are upgraded, and old builds are backed up on IT server). There are existing Styles created in RH and in the Word Template (e.g., Heading 1, Heading 2, Heading 3, Normal, normal_bold, etc.). These existing Styles have no mapping issues hence, RH CSS recognizes their corresponding Word Styles.ISSUE: RH11 CSS does not recognize New RH Styles and Word Styles. NOTE: Styles are the same type. “For example, character to character, paragraph to paragraph, table to table, and multi-level list to multi-level list” (http://help.adobe.com/en_US/robohelp/robohtml/WS5b3ccc516d4fbf351e63e3d11aff59c2a0-7ee4.html#WS21E2B5E4-C4AC-47b2-9D4B-D548EA9E3C04).Things Tried:Converted

I'm attempting (failing) to publish my Help project to an assigned virtual directory: "publicaccessnow.com" with user id "taxhelp" and a verified password. I've attempted a few field variations based on some previous suggestions in this community thread, all with no success. I opened the Edit Destination window in RH 10 and completed the following fields: Descriptive Name = "publicaccessnow.com"  Connection Protocol = "FTP"  Host Name = "http://publicaccessnow.com"  Port = "21"  User ID = "taxhelp"  Password = [password]  Server Directory = "/taxhelp"  I also tried leaving the server directory blank and entering "2021" in the Port field. Anyone see any obvious mistakes? Thanks for your help! Chad from Thomson Reuters

I'm using RH11, and my management wants a Knowledge Base that allows our clients to add to it.  When I opened the Knowledge Base template, I didn't see much that was different from a regular help file.  The RH11 manual mentions this template twice with no instructions.Where can I find more information on how to use the Knowledge Base template as a wiki, as promised in the manual?Thank you!

My local configWin7IE11RoboHelp 11 to WebHelp outputWhen I generate my latest output, the search feature opens with a hyper-linked alphabet in the search string field, and a bunch of linked numbers and letters in the results pane.Selection of any item opens a sub-set of more linked items. How to I get back to plain old text searching?And how do I get an image file small enough to add here?Thanks for any help.

I previously purchased RoboHelp 9, and this covered me for the updates to 9.1 and 9.2. If I upgrade to RoboHelp 11 directly, will that 600$ cover any potential 11.1 or 11.2 updates?

Hello,In our older way of publishing, robohelp did generate breadcrumbs for us. Is this also possible in the responsive HTML5 layout.We are using RH11 if that matters for this question.thanks in advancePeter

Hello All,I have some questions about the search result page in Responsive HTML5 layout.If you do search in responsive html5 layout you get the topic title as a clickable link. And underneath that you get the htm path to that topic. The next line then is the first line from the topic.Does somebody know how to change this so that I don't thet the htm path in my search results. After the first clickable link I would like to get either just the first line, or if this is possible at all, the first two lines.Also does somebody know where you specify the default settings for the search options?We are using robohelp 11 if that might be important for this question.thank you in advancePeter

Is there a way to set for each document, a date and notification mechanism? We wanted to review policies for example every 12 months, and have a reminder sent to the owner at month 11 to trigger a review process (outside of RoboHelp).

Hello,We are attempting to OEM source documentation. Since the documentation has been OEMed on a previous version, we would ideally like to isolate the topics that have been modified since last version. However, within the source documentation, all of the individual files have the date modified as the date they we last generated (since they were all batch generated). Is there any way to locate information on when the individual topics we actually last modified (as opposed to just generated).Alternatively, is it possible to make the help files OEMable by loading some strings (such as company name and product names) from an external file?  For example, some xml or file may contain all of the products names, so that they can be easily changed in one place to create a different version of the help file for another company.Also, we are using RoboHelp HTML Version 11.Thanks,Adam

I'm using RoboHelp 11.0.2.240 and publishing to a WebHelp output. I've inserted my images by hiding them behind an image of a camera that uses dropdown DHTML: Here is the code:<p class="Normal2">If you do not have SMS configured or lack the necessary permissions to view reports, you will see the following Welcome page. <?rh-dropspot_start class="dropspot" href="javascript:TextPopup(this)"   id="a32" dataid="POPUP47887467521" ?><img src="../Camera.png"   title="View a Picture" alt="View a Picture" style="border: none;"   border="0" /><?rh-dropspot_end ?></p><?rh-droptext_start class="droptext" id="POPUP47887467521" style="display: none;" ?>  <p class="Normal2"><img src="../ICMWelcome.png" title="InformaCast Mobile Welcome Page"   alt="" style="border: none;" width="729" height="500"   border="0" /></p><?rh-droptext_end ?><p>Which looks like:If you do not have SMS configured or lack the nece

Hello. I am looking for a way to either: remove the 'Print' menu option in an AirHelp app... or if that is not possible, some way to point that menus options to print PDF or perhaps .doc versions of my content (as the quality of printing from AirHelp is atrocious at best)? Essentially I seek any way to improve upon my customers' experience when and if they migrate to that pesky print button.  Unfortunately however, I have yet to find anything. Is there a way to do one or both of these tasks, or if not... perhaps there is another way to improve the quality of printing from AirHelp (or remove the option entirely)?  Any advice would be most appreciated, thank you!

There are about 250 files listed in my Unused Files report.  1. Will removing them reduce the size of my output folders?2. Must I delete them one at a time from the Project Manager, or is there a faster way?- Shawn

RoboHelp HTML v.11I have a linked Word document in my project. The document includes text boxes and callouts for graphics. In many cases, the text in these boxes become bold (or at least heavier and darker) when they appear in the RH project. I've tried changing the style, font, and font size, but they still come out bold.Any ideas?

RoboHelp HTML 11I did a lot of experimenting this week inserting Captivate demos into my project. Today, while trying to determine why my output is over 1 GB in size, I looked in the !SSL!\Multiscreen_HTML5\desktop folder.  I see many, many copies of folders related to these videos. There's a set with one timestamp containing "Video Topic 1", "Video Topic 2", etc.; there are many similar sets with different timestamps. I should be able to delete all of these, right? Wont' anything that's still needed will be recreated when I Generate a new output?Also, does anyone know why all these duplicates appear?Thanks.-- Shawn