Questions

RoboHelp HTML Version 7.Hi, I successfully generate the WebHelp but when I try to preview the output, I get the attached error. This also happens if I try to open the file directly from the generated project. The project is stored locally on my C drive.I've tried to find help online, but I think most problems with opening projects relate to the pre-generated files. My project opens as it should and I can work as normal, I only have a problem with opening the generated WebHelp.Any suggestions are much appreciated!Thanks in advance, Elaine

It seems the old 64bit version does not work any more on Win8..Robert

Is it me, or is the help for RoboHelp version 11 from some previous version?In an effort to understand how RH11 works, I've been reading the help for various functions in the program.I'm running into two problems:1) Dialog boxes with no Help button.2) Help topics that don't correspond to what is on the screen in RH11

I am using RH11 on Windows 8 with a Virtual Machine (VM) platform.I went to CREATE NEW and selected Knowledgebase as my type of RH project. In Single Source Layouts, the Primary Layout is WebHelp. Is there a reason for that? I created a Responsive HTML5 layout in SSL and have failed to be able to make it work. Am I tied to using WebHelp formats/options or shouldn't I be able to implement a Responsive Layout for the Knowledgebase. My goal is to have a Responsive Layout for the Knowledgebase and publish to SharePoint. Any experience or knowledge re: this?Thank you, - Susan

Hi,When I view the generated topics in either chrome or IE the  text defined as "normal" is not visible. This happens both in wbhelp and HTML5 multiscreen.any suggestions ThanksAnat

The 'Back/next' functionality does not work in the Theme2_Government template, therefore I have added my own arrow buttons to the template, using the same image names that came with the template, and relocated these buttons slightly on the template. I have inserted the alt text in the coding (where it was designated in the original code) because there was no alt text in the code.I have several issues:The alt text does not display in the generated file (neither locally nor on the server, neither IE nor Chrome)When I click on a topic in the TOC, the arrow buttons shift right, then back to the leftAlso when I click on a topic, the "Show" text flashes on and off2014/06/26:  I'm just looking at the code today, and not being an expert, I am wondering if there is some way I can move the arrow buttons and the code around to make the buttons stop moving.In the above image, 'Back next' has browse sequences, but these text links don't appear in the generated output. Can I delete the 'Back ne

I am having such a tough time with RoboHelp. My current issue is the glossary and index not appearing in the generated output. They used to. However, yesterday I thought I should go in and clean out all the junk in my project, i.e. I had about 5 glossaries and 5 indexes because I was testing things out. I made sure I didn't delete the populated glossary and index, but by the end of the day, they were both gone. So, I located these again from a backup and imported them back into my current project. Everything is there...all my terms and definitions, the index and the links...blah blah. NOTE: Everything is there, but I was required to block it out due to privacy issues.However, this is how it now displays when I generate:  Why won't this populate?Thanks,Pam

We're generating a Simplified Chinese WebHelp system using Robohelp 10 and we need to change the sort order in the Search results so that it follows the pinyin order instead of "Y, Z, M, T" (Referring to 仪，准，美，通). Is there a way to do this?

I am trying t create a custom layout in RH11.I have found the place where you can modify the appearance of the major layout components. But I cannot seem to find the place where you assemble those components to a custom layout.I stumbled upon it once, but now the Screen Layout Editor seems to be hiding from me.Will someone point me in the right direction?Thank You!DB

I am no longer able to generate WebHelp after applying patches to RoboHelp 10.Yesterday, my IT Support person helped me to install patches to RoboHelp 10 that were listed in the Van Weelden site:http://www.wvanweelden.eu/articles/robohelp-patches-and-updatesAside: Patch 10.0.1 was a bit of a pain to get to work (required uninstall and reinstall of RH10).  The subsequent patches were easily applied.Now, when I try to generate WebHelp output, I get the error messages below and if I click view, it doesn't open a browser window and I can't see any output. I see that another forum poster had this same problem in December but I'm not sure if it was ever resolved. Here is the an extract of the messages in my Output View:Initializing compiler...Generating WebHelp 5.50 (10.0.0.287)...Error: Cannot find xml definition file C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\webhelp5Ext\template_skin\webhelp5skin.xml.Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.navpane.dh

Hi,After inserting a Comcast video file, I am able to see the video in Preview. But when I generate a CHM output, the video doesn't play. If Comcast is not compatible with Robo Help 10, can you tell me which video file/format will will be? Thanks,Indrasish.

Good Day. I am using RH9 and my large projects started to freeze up and not respond. I suspect file corruption. I have reinstalled RH9 to no avail. Any suggestions? Thanks.Additional information: Project opens and sometimes works for a short period before freezing.

Is there a simple way to copy or import existing jpeg or gif images used in other applications into the RoboHelp project. I manually copied an image into the RoboHelp Projects folder on my C:\ drive, but when I open the project, I can't see it. From the File drop-down menu there's an Import link, but there's no option to import images. Why isn't this easier or more intuitive?I'd appreciate any help you could provide. Thanks

RH11Does anyone know why an image inserted into a footer master page is not automatically resizing to the width of the printed page when applied to a print layout and output to Word? If you insert an image into the body of a topic or a master page and generate printed documentation, the image automatically resizes.I'm trying to insert a high-res footer image (300 dpi) into my footer so that it appears on every page, but at the moment it's being embedded at full-size.ThanksJonathan

I have created a screen layout (Standard), saved, and previewed it successfully.I have selected Responsive HTML5 as my Primary Output.However, when I click the Generate Primary Output button, I get;Starting compilation...Responsive HTML5 preprocessor 11.0.0.179Clearing output folder...Screen layouts used in this single-source layout are missing. Make sure that the required screen layouts are added in the project.Internal error encountered,  Failed to generate Responsive HTML5. Compilation complete.What am I doing wrong?Thank you!

I've successfully used the Printed Document SSL to generate pdfs, and they all have my own name as the Author (well, duh.) However, the client team at my company wants the author name to be the company name, but the field in Acrobat 9 will not allow me to edit the author name.  Note that when I generate simple review pdfs, there is no name entered into the Author field.  How can I generate the Printed Help with no Author, or edit the Author once generated?

I'm on RH 10. How can I change the colour of CHM file's TOC index button?

I am trying to create a new CSS within Robohelp 10. In the past we have used pts to identify fonts and indents. What is the current best practice? Should we be using EM or % instead? How does this impact the output both in print and web formats?Also, I am having trouble applying an updated style to old projects that were recently moved from RH 6-10 and then new CSS was applied. It is not applying consistently. Thanks for your help!

I'm using RoboHelp 11 to generate Adobe AIR browser-based help with content categories included. The output looks great when I open it from the local SSL directory; however, once I transfer the files (via FTP) to the server on which my website is hosted, the browser-based help looks VERY bad. I'm not quite sure what's going on. It could be something very simple that I'm overlooking. I created my website using Adobe Muse and it's hosted through Adobe Business Catalyst so I'm not sure why my Help files aren't displayed properly. Here's a link to the file on my website: indexAny guidance will be much appreciated!Regards,Nick Iati

I want to link an external chm file from TOC in Robohelp 11. I placed the destination chm file in the SSL folder. Do I need to place the source files of the destination chm file inside of the parent source file as well? Please help.Message was edited by: Rick Stone - Edited thread title for brevity

Please explain how comments are enabled for Pro outputs in RH server. Is it only for AIR file, but i understand AIR output is not supported. Then how Moderators setting work for PRo outputs?

I want to look at it to see if it helps me design a cover and cannot find it in the project anywhere.Thanks,Matt

Hi All,With RoboHelp 11 and Word 10, I am trying to emulate an existing cover page for our company, which has a gray background image and a blue text box with the document title and version number. I created a topic with the background image, then placed a positioned text box over it. I added blue shading to the text box and the white lettering for the title and version. When I generate Word, the text box and text inside it do not show up in the Word output. Is there a way to get HTML > Insert features like text boxes to appear in the Word output?Thanks,Matt

In my Word output, the page numbering skips some page numbers, so I see 1,2,3,4,5,6,7,9...it skips seemingly random page numbers throughout the rest of the document. I looked in the sample SalesBuilder2 project for answers and their Word output has the same issue. Has anyone else seen this and is there a known cause/resolution?Thanks,Matt

HiI am using FM11 and RH10 as part of TCS4.I have inserted an image in FrameMaker which has the file path Interactivities\First Interactivity\tab1.swf (shown in the screenshot).When I import to RoboHelp the path is lost. This is generally not an issue as the file gets imported and published as well.But in my case, I have three different SWFs named, tab1.swf, tab2,swf, and tab3.swf in three folders First Interactivity, Second Interactivity, and Third Interactivity respectively. The content of all three SWF files are being called from an XML file, which has the same name of tabs.xml. Now, when we publish the RoboHelp file, since all the three SWFs get copied/published to the single folder, that throws all my calls to the XML out of gear.So, is there a way I can retain the file path when the file is imported?Thanks in advance for your help.Sreekanth