Questions

I'm working on a project and have the skeleton of topics in place. Not all of the topics are finalized, and these topics may not be completed until months from now.I want to publish the project and ensure that incomplete topics are not published and that they do not appear in the project's TOC.I am stuck using my current version and cannot upgrade.Thanks in advance for any and all help!Craig

In the Settings for a PDF Template you can choose to include table continuation markers (Continued from page x, Continued on page x), which is fantastic, but I can't find a style associated with these markers so that I can modify the text (font, size) or placement (left, right). Is this possible in RoboHelp 2022.3.93?

RH version: 2020.8.34 Greetings!When I try to open a topic, the RH screen shows a blank screen. This is happening quite frequently and to the temporay fix to this is by closing the project and restarting RH. Does anyone know the solution for this? Regards,Ranjit

I updated multiple images within Robohelp 2019. Reimported into the system but keep the name of the files the same. When the contents of the project are viewed the images are correct. When I generate and view the project locally the images are correct. Yet, when I publish the older versions of the images are being used. How do I clear the Robohelp 2019 cache? The only other solution I have found is to delete the updated file, remove image from topic(s), rename and load the image again into the project and republish. thanks

ContextWe use custom fonts in the company to make use of a plethora of icons.These fonts are imported in the CSS files:  ... and used when writing instructions:  The problemPublishing this topic with a Frameless output preset or a PDF output preset successfully shows this custom font icon. However, the Word output preset does not. Is there a way to make custom fonts work for Word outputs? (PDF)  (Word)

Hi Team,Am getting Error code 131 (Update Conflict Error)  while trying to update my Robohelp 2019.0.12 to the latest update which is available. Below is the screenshot of the error for your reference. 

I am using publishing profiles to publish RH to SharePoint (native sharepoint output) and this works very well, except for the fact that I must first create a folder to publish to, and then set that as the location in a specific publishing profile for the project.   Why doesn't RoboHelp create the project folder when publishing, like it does for version control.  Or perhaps I am missing a setting somewhere. 

I am checking out how to best make use of Review in RH.  So far what I see is that the review session presents an alphabetical list of topics.  Is anyone aware of a way to use the TOC rather than a simple flat list of topcis?

In older versions of RH, I remember being able to go to the installation location in c:/program files...  and replacing certain files, like default.css with my own version so that all future New Projects would use that css. Is three a way to do this in the latest version? 

Hello,I contacted Customer Care. They indicated an activation issue RoboHelp fails to stay activated. Even though my Creative Cloud and other indicators recognize my status/installation, I am unable to login >> the system accepts my email address but doesn’t proceed to the password window. How can I stay activated? Thanks very much!   

Hi All, I'm using Robohelp 2022 to produce responsive HTML5 output. My problem is that text gets truncated when I try to view the published output on a mobile device. I discovered that the appearance of  Y scroll bars can't be taken for granted, but even when I add an overflow staement to the css for 'body', I still get missing text. Yes, I guess I could shorten the topics a little, but they're not massively long so I'd rather not... Any suggestions would be most welcome. Many thanks

Hello, I have latest version 2022 of Robohelp. IE11 is not supporting the generated Map IDs with the latest version. I want to get the output with the 2019 version. How can I do the same?   

Hi RH Community, I was wondering if RoboHelp supports a ZIP file as an attachment using the hyperlink functionality. I tried to add a ZIP File to my project Doc folder, then use the hyperlink functionality to link the ZIP file to a random word in my RH project but the ZIP file does not appear in the DOC folder as the PDF files do.  Can please someone help me?  Thanks!

I opended the Chinese (Simplified) file of the RoboHelp 10 in the RoboHelp2017 and then editted the content,also compiled them.However，the only one link is displayed on the table of contents and nothing else, and also characters are transformed in the keywords tabale.How can i fix it. Condition:I used the RoboHelp 2017 on the Chinese windows 10

I just watched the RoboHelp video and I have a question about how each topic is uniquely identified. We need to link help topics to our UI and cannot use a URL-based identifier as our titles often change and many URL-based solutions build the URL using the topic title.

Hey everyone, We have a breadth of documentation made in Word. We are moving over to RoboHelp and want to match the currenty style guide. This is how our documentation generally looks:I don't see any good way to recreate this using cross references in RoboHelp. I could change the figure caption to "Figure 33 - Add Button" but then it wouldn't automatically number and take care of everything. Is there any way to make cross-references look like this?

Multilevel nested numbering is not outputting to Word correctly. Numbering starts over at each level but maintains paragraph indentation. Is this is a bug? If not how do you achieve the correct output? Following example created in a new project with default settings: Appearance in Robohelp 2022  Update 3:Output in Word<?xml version="1.0" encoding="utf-8" ?> <!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="generator" content="Adobe RoboHelp 2022" /> <title>First Topic</title> <meta name="topic-status" content="Draft" /> <link rel="stylesheet" type="text/css" href="assets/css/default.css" /> </head> <body> <h1>First Topic</h1> <h2>Section 1</h2> <ol class="NestedNumbering"> <li>Enter text here.</li> <li>Enter text here. <ol&

Hello, Which browsers are supported to the Robohelp 2022 output? 

Using Robohelp 2022.3.93 and Studio frameless output. The mobile home page header link is not working but the desktop home page header link does work. The issue as I see it in development mode is: In edit mode, the mobile home page header links "container" correctly displays the "red bounding box" to show which item is being edited. No problem here and an icon image is added without issue. When attempting to edit the mobile home page header links "item" the "red bounding box" does not display; whereas it does diplay as expected in the desktop home page header links "item" edit view. I cannot set the mobile home page header link hotspot for the custom home page link icon without access to the mobile home page header link "item" that does not display the "red bounding box" in edit mode. The the mobile home page header link "item" position is key to setting the hotspot focus boundry for firing the mobile home page header link at runtime when the use

I am shown an error to restart RoboHelp when I try to:Insert images to apply as Layout backgrounds, or any layout changesChange topic folder names from the RoboHelp application. (This isn't a problem as I was able to go to the folder and make changes there) I tried the below and they did not resolve the issue:Restarting Robohelp from Help menu (as the error message said).Restarting VDI.Deleting the old layout and making a new one.Creating a new project and editing the layout there. 

Hi, I have an issue with cookies banner in frameless template, cannot close the banner after adding chatbot script. Can you tell me how can I change the text of the cookies dialogue? I cannot find the file whish contains it in my project files.I think it was a differen access to modify it in the previous version of RH.Thank you  

I have tried multiple ways to embed a downloaded MS Mind Map (html file).  The map embeds and functions as expected, but the problem is that no matter how I try to embed it, the map does not display on its own but rather as a topic page with a header, and table of contents... I have embeded using embed code as local file, web page, and as iframe directly into the page.  I've also tried embedding into a snippet, but each of them displays a topic page in the iframe.  I captured the attached screenshot before the map loaded.  This image was using "embed local file".  The html file is stored on a network drive but not in project folder. Any thoughts on why this is happening?

I use RoboHelp to generate a .chm (Microsoft HTML Help) used in our application's on-premise and hosted environment. Recently, we have been slowly moving users to a new hosted environment (GoGlobal), and those users have been reporting issues with the online help file. Namely, content properties such as font and headers are not what they should be, and internal links to images display an error message. See below:We are finding that hosted users in the old environment (Remote Desktop) are not experiencing this issue.  Can this be resolved in RoboHelp? Should I be exporting a different file? Or should I pass this along to the team migrating the users to the new hosted environment?  Any feedback is appreciated! 

Hi,  Using version: 2020.8.34 I've noticed that Robohelp messes up my custom CSS upon generation in certain scenarios.So I have a custom CSS file that is included in the masterpage. When editing this within Robohelp it looks good but when the generation of the project is done the CSS gets messed up.I haven't pinpointed exactly when this happens but it looks like Robohelp have a issue with parsing CSS that contains ">" (directly nested elements).As an example I have this CSS in my file:  table > tbody > tr:last-child > th, table > tbody > tr:last-child > td { border-bottom: none; }  Now the result of that in the generated CSS looks like this:  .RH-LAYOUT-CENTERPANEL-topic-box> tr:last-child > th, .RH-LAYOUT-FOOTER-container> tr:last-child > th, .RH-LAYOUT-CENTERPANEL-topic-box> tr:last-child > td, .RH-LAYOUT-FOOTER-container> tr:last-child > td { border-bottom: none; }  As you c

Hi All,Please assist in finding a download link for the Adobe Robohelp Classic 2019 Version 14.0.14.002 .Any help will be highly appreciated. Thanks,Sergio