Questions

Robohelp Version 2022.0.346: How to add a table with 200 rows and 5 columns?Please let me know where can I find a table option where I can enter the required number of rows and columns

We are wanting to host the help website on a on a sub url of our main site. How can you change the root relative path for the entire site to say /help?

Using RoboHelp 2020.8.34, I have supplied a help project as a Frameless output to software developers who want to insert it into their app inside an iframe. This displays perfectly when navigating through the topics using the table of contents. However, there are numerous hyperlinks to other topics within the text, and when these are clicked, the correct topic is displayed but without the skin being applied (all formatting is lost and the layout (TOC, search bar, etc.) also disappears). According to the developers, something is adding an instruction '?rh_skin=false' to the hyperlink URL.I've tried creating a brand new project and get the same result, and I noticed the same thing in one of the example projects supplied with the software. Can anyone please tell me, is there a fundamental problem with this scenario, or am I missing something? 

Hi, I currently have Robohelp 2017 installed and want to install a trial version of 2022. Is it possible to have both versions on the same PC? i.e. will 2022 install over the top of 2017? Been going round in circles trying to find this info (it seems any path leads to the same info about upgrading projects instead), so any advice much appreciated.

When in full screen, here is how the TOC of my RH project is correctly displayed. However, when resizing the window, the TOC is partially displayed. This is an issue for my RH project. How can I solve it?Thanks!       

Where we are hosting, the assets folder is clashing with other hosted sites with the same folder. I see it is possible to rename the assets folder but when adding a new image, an assets folder is recreated and all new assets are added to this folder instead of the renamed one. Is it possible to change the default location of all assets after renaming?

Bonjour,Je travaille sur la version 2020 de RoboHelp.Je génère une sortie Responsive HTML5 principalement pour des écrans de bureau. Or, sur la restitution internet la largeur utilisée est fixe et n'utilise pas toute la largeur de l'écran.Je veux bien que la largeur soir fixe, mais sur une plus grande largeur, pouvoir utiliser un peu les parties gauche et droite entourées en orange dans la copie d'écran.Quel paramètre dois-je modifier pour définir une plus grande largeur ?J'ai bien coché Intéractif, mais je crois que c'est plutôt pour gérer téléphone et tablette.Il me faudrait définir une "largeur maximale d'écran", mais je ne trouve nulle part de paramètre qui détermine les tailles des écrans.Quelqu'un aurait-il une idée ?Merci 

I recently tried the 30-day free trial of RoboHelp 2022, but was unable to commit enough time to learn the system, which is so completely, drastically different from any RoboHelp version I've worked with. Can anyone tell me if there is any great advantage to switching, or should I leave well enough alone and stay with 2017?

I have started a small test project with 1 folder and 2 topics. It's the RH. jpg attachment. When generating I set the Browser Requirements page as the start page.It generates without errors but gives me the generatedHTML.png attachment -- nothing in the left navigation bar and it's as if the secondary page doesn't exist. The only things that occurred correctly is that it opened to the correct page and used the chosen template.  

Is there a way to get the auto-sizing popups to stay stationary untill the user clicks outside of the pop up.  Right now, when the user clicks anywhere in the pop up it closes (unless it is a dropo down).  There is information that may need to be copied from the pop up and it's tricky when it continuously closes out. 

I'm working in RH17 and when I hyperlink to another external RH, I have no issue when it is selected to display in frame; however, some topics will not work externally when I publish to display in auto-sizeing popup.  They are set to link to relative paths and sometimes the number of ../ makes a difference and I'll add/remove and it works.  But there a select few that no matter how many I have , it is not working and I'm stumped.  Not a RH expert. This is something new that we have implemented.  Any ideas why it works sometimes and not others.  When I click externally, it just doesn't pop up at all. 

I am creating a Frameless template (using Oceanic as my starting point) and I was wondering if there is a way to switch the positioning of the TOC tile image and the title? So instead of the image on top and title underneath, switch that so that the title is on top and image is on the bottom. I'm assuming no, but there are a lot of options in the skin editor that I'm unsure of until I generate my output, so may be missing something.

In Contents panel, I notice some of my topic icons have little Plus (+) signs. They are not twisties -- what do they mean? Probably Relevant: I am trying to use RH 2022's version control features for the first time.  I have it set up enough that a RH file structure has appeared in my SharePoint site.  But I notice there are no FILES showing up in SharePoint.  And in RH, it's all the FILES that have the plus signs. So I bet I could figure this out if I knew what the plus signs mean... 

We are using the RH 2022.2.22 and facing font issues. We are using Roboto font for topics and the Roboto fonts also installed on my machine. When I generate output and the Roboto font is being displayed properly. But, when I share the output on other machine, the font is not appearing in the topics and other font's are being displayed, such as Times New Roman.   Could you please help fixing the issue? We want to embed in the the RH source files and output.

I am following the instructions for Collaborate using SharePoint Online, and I've gotten stuck. (Note: I am using RH 2022.0.346 on a Windows machine. I am a relative newbie to both RoboHelp and SharePoint). 1. I created a connection profile to my SharePoint site, and it succeeded. 2. In SharePoint Online I created a new folder in which I will add the current project. 3. I tried to add my project. 4. The instructions say that at this point I should be able to select a SharePoint Online connection profile. But instead, I get this blank window. Can anyone see what I'm doing wrong?  Thanks in advance!

In RoboHelp 2020, we have tables with alternating background colors per row (alternating white and gray). We apply condition tags to some rows. In Author view, the white rows show the condition tag colors and the gray ones do not. The condition tags do still function correctly. It's just not easy to see in Author mode what has a tag and what does not. Below, both Example2 and Example3 are tagged. Only the white row shows the condition tag color (purple). It would be nice if Example2 also showed the condition tag color (purple) rather than the gray background color.  Is there a way to make the condition tag color take priority over a background color of a table row in Author mode? Thanks! 

Opening my Robohelp now requires me to log into my account. As soon as I do, I get the "Sorry, something went wrong." Then, it closes the whole application. **I can log into my adobe account online and it still includes Robohelp. Got help through chat with adobe, they gave me the below instructions. These did not work.Close all the adobe appsLaunch task manager and close all the process by the name of AdobeGo to Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and delete all the filesGo to C:\ProgramData\Adobe\SLStore and delete all the filesGo to C:\Users\username\AppData\Local\Adobe and delete OOBERelaunch adobe robohelp and sign inYou may get an option to select a profile, if you get the option then please select School/Company **I did a search for this error message, but it covered mainly updating your system. That does apply to my system or Robohelp. Appreciate your help!

Hi all,My Robohelp is on version 2022.2.22. When I check for updates, it wants to update to version 2022.2.0. Does anyone know which the most current version is? I would think, the version I am using is more up to date than the update?ThanksKarin

hi,i am using RH 2017i am trying to batch generate different formats.the only one i am having an issue with is the printed documentation in the word format (.docx)it's just stuck on processing topics. sits there for a good 30 min, then just crashes robohelp.  when i open it again, and try to generate again, i get message "file is locked" i am able to generate HTML. any help would be greatly appreciated.

I just updated from RH 2019 to RH2022.2.22The first time I try to generate a Microsoft HTML Help file, I get a message to check the log file.Where would the log file be located in this newer version?The only discussion I see in the archives of this group is related to log files in previous RH versions.Thank you for any help you can provide. 

Hi all,I am on RoboHelp 2020 and successfully set up a connection to our SharePoint Online site. However, when attempting to add the project to a folder, it only looks at the Document library, so the only folders I can choose from are in that library. I do not see a file browser in the RoboHelp dialog for choosing another library. Am I missing something here?    

Good morning,I have always used robohelp and lately a partner of our company wants to use it too.Currently all their user documentation is made using Innovasys HelpStudio 2015.1 (site) and distributed in these two formats:-HTML Help 1.x (.chm)-Browser Help (.htm)I would like to know if RoboHelp is able to import pages directly and then allow editing.

I'm translating content and trying to exlude some of my topics from the translation process. I've read (from Peter Grainge's pages ) that topics can be excluded from the translation process by selecting No in Properties > General > Attributes > Translate but at least for me there is no Attribute section visible there. I can find the translate attribute for content, but that applies only for paragraph or word level, it does not exlude the whole topic from the translate process.

I created a simple RH project from scratch and added just a few topics. I then created some tags and tagged some content with each tag. I then created some Dynamic Content Filters that use the tags. I am using a Frameless template (RH 2022.1.188) based on Studio. When I generate my output, I don't see the Filter button. I verified that Laout > Topic Page Buttons (under the Studio template) had "Filter" as one of the buttons in the list. Is there something else I need to do? Jim  

I try to move from RoboHelp 2019 classic to RoboHelp 2022 Update 2.And I have problem on BreadCrumb on the difference between Robohelp 2022 and Robohelp 2019 Classic. Somebody has the solution for me? Here is BreadCrumb on Robohelp 2019.Here is BreadCrumb on Robohelp 2022.And I can not same style as Robohelp 2019 even though I modified the robohelp settings. I can change the letter color from black to blue and add underline.However, I don't need underline on separator ">". How can I do that?  Please see the attached pptx file to know more details.Thank you.