Questions

I'm using Robohelp 19 Classic. I have a bunch of styles that show up in the Styles and Formatting pane that do not appear in my .css file and based on a text search of the html files also do not appear to be used in any project files. When I right-click and choose Delete, I get a prompt asking me if I'm sure I want to delete. I say Yes. And the style remains. Since it's not in the .css file I can't delete it directly from there. How can I delete these unused styles? 

I created a multi-level bulleted list style for our project that goes round, square, circle, repeat. For some reason I don't understand, the Level 1 style bullet and text is noticeably smaller than Level 2, despite them being the same font size. It's also not the same size as the Level 4, which is the same bullet style repeated. Any ideas what could be causing this?Here's the style:p.RoundSquare {--autonumber: autonumber;--prefix-size: 10px;--prefix-fixed-size: true;--prefix-gap: 8px;--vertical-spacing: 0px;--list-indent: 0px;position: relative;font-family: Arial;font-size: 1em;color: #000000;line-height: 150%;margin-top: 6pt;margin-bottom: 4pt;margin-left: calc(var(--list-indent) + var(--prefix-size) + var(--prefix-gap));}p.RoundSquare:before {counter-increment: p\.roundsquare1;content: counter(p\.roundsquare1, disc);text-align: right;position: absolute;left: calc(-1 * var(--prefix-size) - var(--prefix-gap));margin-right: var(--prefix-gap);width: var(--prefix-size);overflow: hidden;}p

Why are some of my topic titles the name of thefile, instead of the title: In the above example, HIPAA walkthroughs is fine, but HIPAA scripts is the file name. The properties clearly shows the title is HIPAA scripts.By the way -- this morning everything was fine, I re-opened my project this afternoon, and noticed the chagnes in the topic titles. I didn't change anything in the titles. thanks for your help!Carmela Wilbur

Apologies if this is very difficult to interpret! One of those things that's tricky to explain... Are there any known issues merging child projects at different "levels" with a parent's table of contents? For example, if my parent project had a single child project merged in to create an initial section/book, but then a second section/book ( say "chapter 2", where this section has been created within the parent itself) which consisted of multiple child projects merged in? To confirm - I'm not suggesting any *content* (by way of topics) within the parent project, simply some sections so I can have multiple children within the same book. I will ensure the child projects are all located at the same level in terms of the files themselves (as per the merged demo by Peter Grainge, which has been incredibly helpful!)I've tried this myself and so far, so good... however my grand plan involves 33 child projects (!) so would love to know ahead if there are any reasons this might cause issue

Can you install RoboHelp 2015 alongside RoboHelp 2020?  I need to be able to access old projects in the old version so I need both installed on the machine. 

Is there any way to contact Adobe about support for Robohelp? 

RH2019.0.8, New UI. Azure skin for HTML5 output. I have added a custom square logo file to the Azure skin with Layout > Header > Logo.The image shows up in the editor, but does not appear in the HTML output. You can only see the background color of the header in the output, but not the image. I have tried different image resolutions, moving the image as far back as possible in the layers, different image types (svg, png, jpg), different color depths, nothing works. The original logo file that comes with the skin (logo.png) displays just fine. What am I doing wrong? 

Hello all,I tried to configure integration with Git but didn't manage to do it successfully. I gave up at this point and just use git bypassing the built-in integration. However, I'm not sure whether the gitignore list is correct. I wouldn't want to push any files that shouldn't be pushed to the server. The ignore list from the Classic client is obviously not relevant anymore, because of a diffierent file structure. I haven't found any information regarding the ignore file list for the New UI client.If any of you have such information, I'd appreciate if you shared it. Maybe you use git integration, configured successfully - if so, could you please check how your gitignore file looks like? Thanks.

Hi everyone, For the last 2 years, we've had the persistent problem of fonts, despite appearing in the RoboHelp editor,  not appearing into the PDF format output. This is often the case for fonts that must be installed, for example - such as Ubuntu.  Can anyone assist? Version: 2020.6.76.

RoboHelp 2020.5 (Win).Responsive HTML5 and Frameless outputs. Looking for a complete list of ALL special characters supported - and those not supported - for RoboHelp output search (via the RoboHelp output "Add special characters for search" setting). Specifically, which of the following characters are supported, and which are not:~!@#$%^&*()_+`1234567890-={}|[]\:";'<>?,./ 

In RH 10 our context sensative pages correctly displayed full sceen without the TOC pane. In v20, however, the text scrolls improperly at the top. The problem is fixed if you click to view the TOC and click again to view text in full screen. Has anyone has this problem?

Hi all,I am using RH 2020.6.76 new UI. I created a NEW frameless skin (based on Orange with customizations). Then I exported this skin to my desktop. When I try to import it into another project, I get the following error message:ErrorImporting skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again. This problem does also occur when I create a new HTML5 skin and try to export - import this.It does however NOT occur when I export - import an HTML5 skin that I have created with a previous version of RH.Has anyone else seen this behaviour? Am I doing something wrong?Thanks in advance,Karin

I can usually find the icon images  in publish > skins > project name.  The icon image files are available in the Studio frameless skin material; they are missing in the Orange frameless skin material. Are they stored differently? They appear just fine in the output. Marketing has asked me to change the colors of them. I need to find their source location..

HiI am using RoboHelp 2020.5.71 and I cannot generate PDFs. I get the following message: Failed to generate test. Java installation could not be verified. See output logs for more details.Can anyone help me please? ThanksMichelle 

Hello,  I'm having difficulty with creating hyperlinks between multiple child projects. There doesnt seem to be a common issue. It's just happening randomly. I can create the hyperlink BUT I am not able to check it in and sometimes I get the Application Error message in the corner asking me to restart Robohelp.    When I restart, I am still unable to check in the links.    Has anyone had this problem before? 

Glossary items are not appearing as they should in the frameless output. When I set the Glossary Style of the output presets to Tooltip, the term completely disappears from the body text.  Here's an example: Transportation Management System () is a software programThe "TMS" is missing from within the parentheses. When I set the Glossary Style to Expanding Text, the term appears within the parentheses, but there is no expanding text to define it.   I do not notice this issue with the Responsive HTML5 output.  I noticed these issues before I updated to 6.76 and thought the update would address the issue.  It did not.  Is anyone else experiencing the same? 

Here's hoping someone else either knows how to fix the following, or what's causing it at least. Every time I create a new topic or folder, it doesn't appear in the list of contents until I either close & reopen RoboHelp or restart it from the menu. I've tried deleting the .rh folder while RoboHelp is closed, then opening the project again, but no dice. Any thoughts? Thanks!

Overarching question - what's the ETA on update 7 availability? While onboarding a fellow employee, he installed RH 2020.6. Our other staff are intentionally running 2020.5 to avoid the merged output string search issue in 2020.6 (reportedly resolved in the upcoming 2020.7). All our RH projects are shared via Git repos. Now, we get version compatibility warnings when working in a project. Other than the warning message, it appears that RH works - both project work in RH and generated output. We've generated and updated a few child outputs in a user-facing enviro (before we identified this issue), and string search still appears to work. We have NOT generated and updated the parent output. I'm guessing that we'll be okay so long as my co-worker doesn't generate and update the parent output with his 2020.6.  Trying to determine the best, immediate, course of action regarding the mixed enviro:Option 1: Wait for 2020.7 to get everyone on the same verison. (Delegate buil

When I click a TOC topic item, the topic loads and the breadcrumbs reflect the trail for that topic.  When I click a TOC folder item to open the folder, the breadcrumbs change in the current topic.  That's somewhat confusing.  I would think that clicking a folder item to open the folder would not alter the breadcrumb for the currently loaded topic.  I expected the breadcrumbs to load when the relevant otpic loads. As anyone else noticed this?  

Ok, ok, I'm an idiot. Several months ago I had to convert from VS Source Control to Git. I am really not technical so followed the RH instructions on how to create a new connection in Collaborate. I got several errors saying unable to connect, worked on it and then all of a sudden it said it was connected. I then committed my project at least once per day. Then my computer crashed, Missing Operating System. Got a new laptop, reinstalled RH and reconnected to Git, again with some errors saying unable to connect and then again it says it was connected. When I tried to recover my data from my repo in Git, the message says cloning repo, there's nothing in the local folder and the message says unavailable project. If I try to open the connection again, the error message is The local path already contains a repository. Cannot clone from remote url.  First, what happened to my project, why wasn't it committed/saved to the repo in Git? Why wasn't there any error message if it wa

Greetings,Has anyone found a way to decrease the width of the search box when setting up your skin? I'm working with the Orange skin.Best wishes to all for a happy new year.

When we upgraded from RH 2017 to RH2020, the upgraded 2020 CSS had paragraph styles with a p.rl prefix, for example p.rl-P-CRSBullet01. These styles seem to be duplicates of styles that we set up for the project.  The RH2017 stylesheet didn't show these. They clutter up our stylesheet and I would like to get rid of them. What are these p.rl styles for and can I delete them from the stylesheet? Thanks

Hello, I was going to start Rh in the new year again to continue my 30 day try out. I've activated the account on December 17. If I now start Rh I cannot access the application. The menu bar is active but opening a project won't do anything. Same to the splash screen seen below. Nothing is clickable.The log file in temp folder does not give any help for me:2022-01-05T05:46:29.287Z - info: [23480] *** FOLDER: C:/Users/c**/AppData/Local/Temp/RHTMP/logs_1641361589281.log *** 2022-01-05T05:46:29.288Z - info: [23480] Initializing... 2022-01-05T05:46:29.288Z - info: [23480] Initializing Application... 2022-01-05T05:46:29.288Z - info: [23480] Initializing Locales... 2022-01-05T05:46:29.288Z - info: [23480] Constructing licensing object 2022-01-05T05:46:29.288Z - info: [23480] Loading Modules... 2022-01-05T05:46:29.290Z - info: [23480] initEnvironment 2022-01-05T05:46:29.290Z - info: [23480] environment set correctly 2022-01-05T05:46:29.290Z - info: [23480] init licensin

Hi Everyone. Some pages in the output have a mysterious white space at the bottom -- between the last line of text and the browse buttons (see Screenshot A). We'd like there to instead be only minimal space there, as in Screenshot B. This is in Oceanic (frameless), RH 2020.6.76. There's nothing I can see in either the page editor or my Master Page that would explain the larger white space. Thank you for any help!  SCREENSHOT A SCREENSHOT B 

Hi,We have 20 licenses of TCS 2017 and using Robohelp for generating online help (HTML5) for our application. These online helps are integrated with application. During the security scan, we found many js files generated by Robohelp in output folder (SSL) do not have copyright information.Please let us know how to solve this.Thanks,Arpana