Questions

Hi! We want to use existing Framemaker import settings for webhelp projects in RH 2019.How can I import/migrate isf files (RH classic) for RH 2019?As far as I can see, the new format is fsf?I've only been working with RH 2019 for a short time, RH11 before that. Can anyone help me?

Hi Everyone. In RH 2020.6.76, I'm viewing new output in two ways:  from my C-drive and from SharePoint Online. Output from my C-drive looks perfect. Output published to SharePoint Online is showing some changes but not others. (Please see two screenshots.)  Any troubleshooting suggestions?  Thank you! ----------------------------------------------------------     

How do i view the .aspx after uploading Sharepoint generated output from Robohelp 2019 (update 9) to Document Library on sharepoint online site?  The project generates the output just fine (creating aspx files).  I then manually upload to Document Library.  But when i click on the index.aspx, the browser downloads and prompts to open, versus running the aspx inline within the site.  I'm fairly new to Sharepoint so i'm sure i'm missing a step.  Any help much appreciated!

According to Adobe's Log4j information page RoboHelp is not impacted by the Log4j issue. Does that mean all versions of RoboHelp are ok and not impacted by the issue? My organization is running RoboHelp 10 (Client-Server.)

In the FORMAT TEXT section of this adobe documentation page:https://helpx.adobe.com/robohelp/using/format-content.htmlit says "To format text, click the 'Font' drop-down section. " in the Content Properties panel. But, if I select some text in the topic, I only see an "Attributes" section in the Content Properties panel. There is no Font section. My goal is to be able to select some text, and make it bold, or change the text size, on the fly. BTW, control+B works and makes the selected text bold, but looking for a way to do things like this in the Content Properties panel.

Hi,Just kicking off my first WebHelp project in RoboHelp 8. I'm putting together some corporate skins and style sheets and everything is fine apart from my glossary words. They use a hyperlink style not the glossary term style I have set up, even when I change the style to glossary it seems to just use hyperlink style.Driving me nuts - Any help out there appreciated.RegardsNick.

I have tried 2x of OS Windows 11 to install robohelp 2019 and both times had to reinstall the entire operating system.Does anyone have the same experience or know the cause?

Hello! Bit confused as to whether this is an issue or not. After generating my output, I go to publish and after a few seconds of publishing a message pops up, saying "[Publishing ProfileName]: Invalid destination path." However, when I check the published output, it looks like it successfully published the updated version of the output (i.e. all changes made before generation/publish are present); I checked the path and re-selected the upload location, but am still receiving the error message. So far, there hasn't been any noticeable consequences, but it's a bit annoying and I don't want any issues to crop up later. Anyone know why this is happening (or how to make it stop)? Additionally: this is not an error message resulting from the publishing and generation destination being the same. These are different paths, and this hasn't been an issue for other projects published to the same network. Thanks for any insight to this!

I am working on creating a new style sheet for an existing project. I want to clean up our current list of styles and make sure I recreate only the styles we actually use. Is there any way in RoboHelp to see what styles are used in a project? A list of topics where it is used would be great, but even just a yes/no result would be awesome.

I am using RoboHelp 2019. I don't understand why the body of a snippet will not appear when inserted in a topic.  Instead, it only appears as a hyperlink.  On a different topic, the body of the snippets appears correctly when I drag and drop them. I don't know what the difference is and how to get the body of the snippet appear correctly on all topics. 

I am trying to generate Responsive HTML output in RH 2020.4.173, and I ran into these problems:1. If I use an auto-generated TOC and I define Output Presets for the first time, the output comes out fine, with the skin I chose and a working TOC. If I add any new topics and generate again, the Output does not generate a TOC.2. If I edit my TOC in any way and try to use the same Preset, the output does not produce a TOC.3. If I use an auto-generated TOC and define my Output Preset, but this time I edit the skin, the output does not produce a TOC.I am waiting for my IT Dept. Techs to update my version to 6, but until that happens (give it a day or two after this posting), I won't know if the update will cure my output woes. Has anyone encountered similar problems?

My team is planning to upgrade from RH2019 Classic to RH2020. We haven't used RH2019 new UI because our project does not convert to the new UI style. We have a style sheet that is multiple generations of RoboHelp old, so I want to recreate it in RH2020. I have two questions: 1.) The default css in RH2020 has blank spaces. For example, the Font Size, Line Height, and Text Alignment are all blank. But they obviously have a size/spacing in the preview. Where is this information coming from? 2. The old style sheet in RH2019 Classic has strange sizes. For example, this is our H1 in the project. Is there anything that tells me what size "x-Large" is? 

I'm using RoboHelp 2020 and generating Responsive HTML5 Help. I've added some index keywords for a topic but they're not showing up in the compiled Help. Can someone Help me? 

Hi,I've been having 404 errors for certain topics since I upgraded my RoboHelp project to 2020. I've tried lowercase file names and other ways to no avail as of yet. I'd like to try to edit or remove the "Click Here to View the page in full context" link that shows up in the HTML4 output. I see a thread on this forum about doing that in 2017, but I can't find the option in RoboHelp 2020.  I appreciate any input.Thanks. 

To insert a webview into an HTML project would the best way be to use a link and customize it in the dialog to open in the same frame? Would value suggestions, best practices of others who have used this feature. Thank you in advance.Best Wishes.

I'm unable to import a skin. I've made some custom changes on pre-defiend skin (Orange) and now I want to import this skin in the "live" project. Both projects are using the same verion of RH.When importing the skin in the "live" project the following error messsage is shown... "Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."Again, the skin is a customized version of the pre-defiend skin "Orange". The original skin has been used in both the "test" and "live" projects. The customization has been done in the "test" project.What am I missing here? I would expect that I simply could exprot the skin in the "test" project and then import this in "live" project?

Hi,When viewing a topic in preview mode the dropdown text feature is not working as expected.When I click the dropdown toggle element a new blank window is opened with the topics html as content? Feels like the javascript is missing or not running?Video of the issue here Using Robohelp 2020.6.76

I have recently started to edit a project, with which is an enterprise WebHelp site with approximately one thousand topics. When I went to "Save All" a Headers and Footers information box came up. With 2 choices, the default choice being the first...."This topic was created from a Master Page and the header or footer has been modified. What would you like to do: 1. Apply this modification to all topics created from the Master Pageor2. Apply this modification to this topic onlyNote: Choosing this option will remove the link to the Master Page"I presumed that the default selection would just save my work and compile webhelp.Unfortunately, the first choice applied the one heading to every topics page. Can I rollback the last compiled webhelp so that Headers go back ? 

So we have a single RoboHELP file from version 2019 that I need to generate and lightly maintain. In a flurry of activity, our IT department tossed our CD version of 2019, and so we have only one computer that has RoboHELP 2019 and we'd like to avoid a problem when/if it stops working. To that end, I upgraded the project to 2020, and all seemed well, except when I generate the file, I get the TOC on the left, and no content on the right. Selecting a topic in the TOC pulls up the content, but the TOC disappears with no way to get it back, save for the browser 'back' button. This is true for all browsers I tried, and I've tried a number of different build options. Does anyone have any idea what may have broken, or what I'm doing wrong? My thanks in advance for any of your knowledge.

RoboHelp 2017 Webhelp Hello!  I wasn't sure if I should post a new topic or reply to an older one.  I'm trying to expand all drop-downs following the information from this older post:https://community.adobe.com/t5/robohelp/expanding-collapsing-all-instances-of-drop-down-text-in-a-topic/m-p/6779830.  And having trouble. Alternately, I wouldn't need to do this if I could copy and paste all content with the drop-downs closed.  This isn't RoboHelp functionality, but maybe someone has a browser tip for me.  Basically, I used to be able to right-click a topic from the published Webhelp, select all, copy, and then paste (into Word, Notepad, etc).  The drop-downs didn't need to be open, but the content inside them was still copied and pasted. We had an upgrade to Internet Explorer, and this no longer works. It also doesn't work in Edge or Chrome. (In all three browsers, I now have to manually open each drop-down in order to include their content when I c

Good day, Hoping to find out what the most current version of RoboHelp 2019 Classic is. Currently on 14.0.14.002. Checking to see if there are any patches to install and where I can go to check for this information and links to patches if there are any.

Hi, Is it just me or does the add paragraph "thing" behave in a really starnge way. In this case I have a table at the bottom and I want to insert a new paragraph below the table, a video of the behavior found here https://www.screencast.com/t/5hLymZYcK. The markings shows up and then disapears making it flicker like crazy, if I'm lucky I'm able to "catch" it...Is there any other way of inserting a paragraph in this case that I'm unaware of?

Please see Log4j 2 (adobe.com)for Adobe's official response to this issue.

Hello,I recently upgraded to RH v20 to take advantage of the PDF generation features that were not in v19. However, I am unable to generate a PDF from my html files. I've tried smaller and larger TOCs, using different settings in the output configuration, creating brand new output formats in case someone was corrupted, etc. I keep getting the same error in the log after it finishes merging the htm files:"Java not found." I already saw that this was an issue for others so I uninstalled the java I had and resinstalled it with x64 version (C:\Program Files\Java\jre1.8.0_261\bin) and I'm still getting the same error. I've got the latest versions of RH and Media Encoder and everything else I can from Creative Cloud installed and am at a loss about what I can do to fix this.  I don't know if it matters, but I can generate Word and Responsive HMTL 5 outputs fine.

Hi all,I used the new functionality 'static header', but my content is visible on the header area while scrolling down. Please check the screenshots. Is there a solution to resolve this?