Questions

Hi,I've been looking for a way of making small html templates/snippets so that the editors could insert these in the content as a boilerplate for certain type of content. This could of course be done by having a template content file with all the different boilerplates but it would be nice if this kind of templates could be stored in RH itself, just like snippets.I've seen an old post regarding editable snipptes, which would be the type of feature I'm looking for here. Would be a really nice feature. I saw that there has been a feature request on this but it doesn't look like it's active. Is this somehow possible in RH2020 or is there a feature request that I can upvote?Cheers! 

HiI made some edits to the layout.css and userstyles.css in the Output folder. After generating a Frameless output again, I noticed that all my changes disappeared. I just realized that once an output is generated the Output folder gets replaced with the new changes.Which are the files that I need to edit so that the changes remain even after generating multiple outputs. The edits were done to the Header, Toolbar, Toolbar box and left panel containers.

I'm trying to configure a new installation of Server 10 with SQL Server 2014 Standard Edition but I can't get past the RoboHelp Server Configuration Manager.I think I've created a correct database URLI think I've specified the correct JDBC driver classI'm using a database username and password that I created in SSMS, so I know it's correctI'm rather certain I've specified the correct path to the sqljdbc_4.1.jar fileAnd when I click "Test Connection," all I'm getting is "Connection failed."Calling the RoboHelp Server 10 docs on this subject "sparse" would be generous. Are there additional undocumented steps that I need to do first?Has anyone out there even gotten this to work?

Hi team, I'am currently trying to migrate our RH application from v9 to v10 ! We backed-up and restored our prod DB on a test environnement, we installed RH10 on a win2019 server and also SQL2014 on same server ! When trying to test the connection to the local database it's not working ! Always we get a Connection Failed error message ! What is surprising is that we got connection successful to the same sql express DB by using TestDatabase.udl application. We also followed the recommendation mentionned above on this discussion but no chance :  Database URL  ----- >      jdbc:sqlserver://localhostDatabase User Name ------>      <your username>Database Password           ------>      <your pwd>JDBC Driver Class           ------>  &nb

I think I set my image correctly at the image level "Use Thumbnail" checkbox. Also, in output, I clicked "Show Thumbnail for Images". However, the image doesn't appear when I clicked on the image in my HTML5 output. What am I doing wrong?

Is it possible to print a RoboHelp topic in Landscape format using Printed Documentation?

Receive the above error when attempting to open one of my stylesheets. Will only open the stylesheet in "true code" view/editor. Running RoboHelp 2020.1 This error didn't occur in RoboHelp 2019.14 New I've identified the code that causes the error (if I remove it, the stylesheet opens in the user-friendly CSS editor):  /* SECTIONS */ .section { clear: both; padding: 0px; margin: 0px; } /* COLUMN SETUP */ .col { display: block; float:left; margin: 1% 0 1% 1.6%; } .col:first-child { margin-left: 0; } /* GROUPING */ .group:before, .group:after { content:""; display:table; } .group:after { clear:both;} .group { zoom:1; /* For IE 6/7 */ } /* GRID OF THREE */ .span_3_of_3 { width: 100%; } .span_2_of_3 { width: 66.13%; } .span_1_of_3 { width: 32.26%; } /* GO FULL WIDTH BELOW 480 PIXELS */ @media only screen and (max-width: 480px) { .col { margin: 1% 0 1% 0%; } .span_3_of_3, .span_2_of_3, .span_1_of_3 { width: 100%; } } I use this to generate 3-c

When I try to use the search site I get an error message in the debugger and the browser crashes. I am using the latest version of RH and the Chrome browser. Has anyone faced this problem? 

Dear RH2020 users, Does anyone have a way to change the looks of the user interface?Currently I'm testing RH2020, as we want to go over from RH2017 to 2020 rather soon. However, the looks of the user interface are a major hurdle in the acceptance of RH2020 in our team. Put simply: the interface is ugly, very, very ugly. It creates the mood of a funeral with its grey, greyer, darker grey or more dark grey themes.In order to lighten our moods, I would like to be able to use some colour on the screen. That would also improve the contrast, and by that productivity. Often I can't find text in menu's because I can't see the difference between the text and the background... like reading the text carved out on an old gravestone. As it is now, I don't like to work with RH2020, and already some collegues confirmed that.Does anyone have ways to improve/ customize the Robohelp2020 HMI with different fontcolours, background colours etc? I would like to create a new theme or something. Is this

Hi, (sorry for the abundance of information!)I am using RoboHelp10We create Microsoft HTML Help (CHM files)7 CHMs are linked in a master.chm fileUp to some years ago, the help worked file. Then the technical writer responsible for the help left and some features were not passed over completely to a replacement. Meanwhile I have taken over the project from the replacement and come across the following issues:I can add new pages to the help, which can be searched for by opening the masterI cannot add or fix links to CSH topics as the software is not able to find the files (The CSH ID is added to the software and the .h file of the individual chm files)How to solve this?I do not know if and how the individual .h files are autmatically added to the folder of the master projectI do not know if and how the individual .ali files are automatically updated once a new topic and CSH ID is addedI do not know if and how the master.ali file automatically updated with newly created topics in the indi

Hi Does anyone know how you customize this toolbar in the studio skin:  I only want favorites and share. For share, I only want to be able to share in an email, not to linked in, twitter or facebook.  Also for Filter, does this only work if you have dynamic filters configured? So if we dont have any dynamic filters, I should hide this too?If I cannot hide individual buttons, can I remove the toolbar completely? If so, how do I do this?

Hello, I am having a problem with Robohelp 19 where it is hanging on the splash screen. it shows 'initializing' then nothing else happens. Robohelp doesn't open no matter how long I leave it.    I have been using it with no issues for about 3 months and this has just started about 10 days ago.   I have unistalled and reinstalled a number of times. I have run the creative cloud cleaner before a reinstall and nothing has helped.    Has anyone else encountered this problem before?

Hi, for the PDF output, I am trying to duplicate in Robohelp 2020 the method I used in Classic via Word output to create mulilevel list numbering on the TOC sections and the topic titles. In the Word output, Classic had a TOC and heading levels problem as outlined by Peter Grainge here. I circumvented it by using H1 as the topic titles, and using my own custom subheadings within the topic, named MyH2 and MyH3. That way, when the 1600-page Word doc was generated, the sections and topic titles used the H1, H2, H3, etc. down to H6, and my custom subheadings within the topics were unchanged. I then applied a massive VBA script in Word that automatically formatted everything, including assinging multilevel numbering to the headings. Worked fabulously for many years. I was excited to see Robohelp has a much improved PDF output. However, according to Peter's explanation of the new TOC, it appears that the ability to apply multilevel numbering on TOC sections and topic titles ha

When you go to a direct page link on a doc created using the "Responsive" output, you are shown a full page document with a message at the top saying "Click here to see this page in full context". Personally, I have NO issue with this, but my employer hates it and wants links to open in full context with the ToC on the left as normal. So, is there any way to disable this behaviour and have links always open in full context eith the ToC? Even if it means manually editing source files? I've been looking around and only seem to find topics related to older versions, some of which reference an option to disable this, but that option no longer seems to exist. 😞 

I am noticing past few weeks the frameless output generated with rh 2020 update 6 is kind of slow when loading and navigating through, in general. The page load takes time for some reason. It was faster earlier. we don't have any heavy images that take a while to load. It works slow even on a local machine output before moving it to the help server.Anyone noticing this? Any idea how to resolve this issues? 

Hello, I am new to robohelp and seeking help to clarify the robohelp system requirements. It is not very clear in the robohelp documentation if Tomcat is a mandatory requirement for robohelp to function. Can I use robohelp server with only IIS without Tomcat?Thanks muchAlan 

What is the best way to Merge Projects using a Parent Project and Children Project file construct as noted in several guides. The only addition to the Parent Project we do is adding the Child Projects to the TOC linking the Child Project Input folder and selecting the rhpj file.Do I need to Link, Edit Settings, and include the Child Project in the Parent Content? If the only thing I have to do is add the Child Project rhpj to the TOC and change the source code, what html file(s) in the Child Projects Input or Output folder do I include?What steps am I missing in my Merge process?  

Hi, How can we migrate projects from Madcap Flare (2021) to RoboHelp (2019/ 2020/ 2021)?

RH9 | WebHelpDoes anyone know if it's possible to include more than one CSS file in a project? For ease of maintenance, I'd like to split my default.css into individual files, for example, a main.css (which has @imports and is referenced in my topics), a typography.css, a structure.css, a lightbox.css, etc, etc. I've had a play around with this and it appears to work, however, when I try to close my project RoboHelp gets upset and freezes.ThanksJonathan

Last week, we got reports from users that our webhelp pages are running very slowly or not running at all... Our internal IT team ran a performance monitor on IIS, and have ruled out the possibility of resource issues on the server... Our Director of Software Development ran some additional diagnostics and concluded that this new-found slowness is being caused by javascript: "Network call stack and timing slowness seems to be in javascript related to robohelp functionality".  Is anyone else experiencing this? The search functionality has always been slow for us, but slowness in loading various pages and topics is brand new. 

Hi,I am referring to this article: https://www.grainge.org/pages/snippets/mailto.htm.When I try to add the snippet from this section: Create an email from a text linkI get the following error:  Any idea how to fix it?

I would like to design a back cover page with a different page margin than the content pages. I already succeeded creating a front cover page with custom margins by putting following code in the CSS:@4025150 :-ro-nth(1 of bodyPage){  margin-left: -0.53cm !important;  margin-right: 0cm !important;  margin-top: 0cm !important;  margin-bottom: 0cm !important;}How can I do this for the back cover page? It now has the page margins that are defined in the PDF output settings under Layout.

We recently upgraded from RH11 to RH20.  We use .chm files and the Context Sensitive Help was working in the application using RH11.  However, after the upgrade the Context Sensitive Help is not working in the application.  Pressing F1 in the application only brings up help on the initial display, but not on any of the other displays.  This was previously working using the old version of RH.  I looked at the Map ID report, Topic property info which showed the map name and ID, and looked at the upgraded map files (former .hm files) and did not see anything that looked incorrect.  Our RH project had probably 20 different .hm files and all appeared to be converted to the new file type.  Any suggestions on what could possibly be the issue?   We did upgrade a different project for a different application and the Context Sensitive Help works for that application.

Hi all!I am making use of Hyperlinks in my Project. I linked to an external webpage. This works fine.  I also tried to link to a Word document saved to my computer. This half works. I ran into two issues:1) The hyperlink does not open the actual source document. It opens a new version of the document that is saved into my downloads. Not the biggest issue, but why is this happening? My explanation is because not everyone might have access to the drive that my document is saved to. 2) This is a bigger issue. The hyperlink opens the Word document that was available at the time that I linked it. It does not reflect changes. If I update & save the Word document on my computer, RH still opens the 'old' version. Why is this happening?The source remains the same. There are no changes to the folder or the file name. I only changed some content in the Word document. To my understanding, the updated Word document should open. The only work-around that I could find is

i am hit with this error message after I have connected to my GitHub profile, and attempt to push my changes: I have generated a personal access token through the GitHub website, but I am unsure where to enter it as there is no pop-up window prompting me to.  I have read the article ( https://github.blog/2020-12-15-token-authentication-requirements-for-git-operations/ ) provided to me in the pop-up in the screenshot above, but still struggling to piece together how to get around this. Any help or advice would be greatly appreciated, thank you in advance!