Questions

Hi, I integrated the document signing feature with Adobe, but after logging into the Adobe account, I encountered the following error:"Please login as an authorized signer in order to view and sign this document."Could someone please help me resolve this issue?Thanks,Shree

I am currently working on an automation process for my department to take a large mail merge document and save each individual letter to the respective folder for each permit/customer.  Part of our document management rules require that every document have the creation date encoded in the file name.  Not difficutl, but as I won't always get to this step the same day the document is created, I am trying to extract the Creation Date from the Document Info.  However, I keep running into a wall on this.  Here is my sample code and the output from it: var s = this.info.CreationDate;console.println(s.toString());var d = util.scand("ddd mmm dd yyyy",s.toString());if (d == null) {console.println("Date Conversion Failed!");} else{console.println(d);}d = util.scand("ddd mmm dd yyyy HH:MM:ss",this.info.CreationDate);console.println(d);Fri Sep 26 2025 10:58:59 GMT-0500 (Central Daylight Time)Mon Nov 03 2025 10:58:59 GMT-0600 (Central Standard Time)Mon Nov 03 2025 10:58:59

Combine files works fine for word files, excel files fail with error File filename.xlsx could not be converted to PDF. Please remove it from the list and try again. When you press combine, excel does not launch, just get error message.  Updated adobe, updated office, sfc /scannow, etc etc. Completely stuck. Windows 11. 

I’ve been using a perpetual license of Adobe Acrobat XI Pro for many years on my old Windows 10 computer.Recently I moved to a new Windows 11 PC, and I no longer have the original serial number.Following a support chat with an Adobe agent, I accessed my old system and located clear activation evidence, including:The SLStore folder under ProgramData\Adobe\SLStore (dated January 25, 2017)The activation file containing the hash 758**************6CC1A registry entry under HKEY_LOCAL_MACHINE\Adobe\Adobe Acrobat\11.0\Activation confirming valid activationI understand Acrobat XI is a legacy product, but I’d appreciate it if an Adobe staff member could verify my activation and help me reactivate or reissue my perpetual license for my new computer.For privacy reasons, I prefer to share the activation screenshots and files privately with an Adobe staff member rather than post them publicly.Thank you very much for your time and help 🙏Oran

Here is the problem.  I am using PDF pro and when I combine documents the text becomes messed up.  This does not apply to all the text but rather the added text by a third party.  As you can see in picture, the text goes from clear to smashed together.  From what I can piece together, this seems to be some issue with embedded fonts (ArialMT).  Possible that the agency adding the text is using an older version, or some other issue. To clarify a few things, I am using the most current version and keep Adobe Acrobat up to date.  Secondly, this has happened before many times and Adobe seems to patch the fix at some point.  Lastly, I cannot reach out to the agency who is creating the added text as it is a government entity. Given the above and the pictures, I am looking for Adobe to either provide a fix within setting or patch the issue.  I already use the work around by printing the documents via MS print to PDF but that is greatly slowing

I spent hours highlighting text on an adobe pdf file, but when I reopened it recently, the highlighted portion was gone. I'm not sure if I forgot to save it. Is there a way I can recover it? It would be extremely helpful if anybody has tips to recover it. Thanks

Can I request an E-Signature in Adobe Acrobat Pro using a "Secondary Email Address" that I have registered and verified in my Adobe account?  If yes, how do I select the secondary address.  I don't want to change my primary account address. 

Just hangs

The newest versions (February 2024) of both Acrobat and Reader were just installed on my Mac. The interface has completely changed, and not for the better, IMO. I was previously using a very specific setup with multiple Tool Buttons an easy click away. They were readily available in a strip of buttons along the top of my window. I used those all the time and found the layout very intuitive and efficient.But now, the new interface is emulating Apple's UX approach to HIDE or remove everything! How do I  Zoom a PDF to a specific magnifcation? How do I quickly move to the first/last page in a PDF? No clue how anymore. Those options are either buried somewhere, completely changed or gone altogether.Can I reinstate the missing buttons? Apparently not. They do not exist.For the ones that do remain, I am unable to add to and customize the one Toolbar that was not removed. This revamp is extremely unhelpful and requires several extra clicks to do the same task as what previously neede

Bonjour,Suite à une récupération d’un disque dur externe passé en RAW (avec 4DDiG) les fichiers .pdf ne s’ouvrent plus. Ni avec Acrobat Reader ni via Google. J’ai essayé l’outil de réparation de Ilove pdf, sans succès. D’autres fichiers tels que .docx  par contre sont récupérés sans problème.Il y a-t-il une solution ?

I have a current subscription of Adobe Acrobat Export PDF which meets all of my limited needs.  My subscription expires in April 2026. I absolutely do not need the extra features (or extra costs) of the Acrobat Pro currently being rolled out with the 7-day free trial period.  There is no reason for me to even start the free 7-day trial of Acrobat Pro.  The problem is my current Acrobat Export PDF is now totally non-functional.  The program will not open documents or preform any other functions.  The screen prompts are FORCING me to 1) either start the free trial period of Acrobat Pro or 2) quit the Adobe session without going any further.  HELP please.  How can I continue to use my current (fully paid-for) Acrobat Export PDF application without signing up for the Acrobat Pro 7-day free trial.  Thank you.

I have Adobe Acrobat. I'm trying to redact portions of a pdf. When I click the "Redact a pdf" button a popup comes on the bottom right saying "Redact a pdf is getting installed. Please wait to use this tool." It never goes passed this. I've restarted, tried updating, etc..  What to do?

Hello All: I have two PDFs. One is a pre-survey and one is a post-survey for a work project. I needed each PDF numbered 1-500, so pre-survey 001 can be stapled to post-survey 001, the same for 002, and so on. That requires that the PDFs must be collated by hand and then stapled. That takes a lot of time.There are two ways to accomplish my goal, but I'm not sure either is possible. (1) I tried combining one page of the pre-survey and one page of the post-survey, copying it 1,000 times (so there's 500 pages of both), and then bated numbering the odds and evens separately so each set of pre- and post-surveys have the same number: 001, 001, 002, 002, 003, 003, and so on. However, for whatever reason, it's not working. If I number the even pages and then come back and try to separately number the odds, I end up with weird combinations of pages numbers, i.e., where the first pre-survey is numbered 002, the first post-survey is numbered 001, etc.  (2) Create two separ

Hello, I have the Adobe Acrobat standard subscription plan.   When I "save as,"  I would like the folder I last saved an adobe file in to appear right away and not have it default to my downloads folder.   It is so annoying because often I am saving to the same folder, but since "save as" takes me to the download folder I have to navigate through a number of folders to get to where I want to save it.   If I am not mistaken years ago Adobe did save to the last folder you saved in, but something has changed.    Is this possible?  

Hello,Is there anyway to add a 1pt black border around every Page in a Acrobat Document?Thanks!babs

Hola! en el mes de septiembre solicite la prueba gratis , la cual fue cancelada dias posteriores antes de que se termine la prueba, no me aportaron ningun comprobante de la misma. me siguen cobrando por un servicio el cual no esta activo. necesito el reintegro de los debitos realizados a mi cuenta 

I have a client who has been experiencing a persistent issue with opening PDFs in other software. This issue happens when choosing the option to "Open in Adobe" within Outlook email PDF attachments and other software that generates reports. After some use of Adobe throughout the day, attempting to open a PDF from another program with Adobe Acrobat will result in nothing happening. No event viewer logs, no errors from Adobe itself. The only way to fix it is to go into Task Manager and kill any Acrobat.exe sessions running (even when Acrobat is not open). It seems like sessions are hanging causing new PDFs to not open. User is running Creative Cloud w/ Adobe Acrobat latest version. We've tried uninstalling, reinstalling, repairing, etc. Not sure what else to do next.

 How do I get a refund? I canceled the "trail subscription" the same day I signed up for it but was still charged, therefore I should not have been charged at all. 

Can information be omitted during the saving process and what are the steps to check

Why did you invoice me twice even though I have canceled my plan ? I want a refund. 

Hi, We are having a weird issue when printing the PDFs on Acrobat, no metter version of the app. When we go to File -> Print it opens the printing window. As soon as we press the button, the progress box appears and nothing is happening for 20 sec. Looks like there is an issue with sending a print job, which is actually delayed. I've seen a few posts on the Community around the simmilar isse but failed with finding any workable solution. Has anyone experienced such issue recently and managed to sort it out? That affects multiple users in our company - as mentioned - regardless on Adobe version and any updates. Thanks in advance for any hint! 

I have been using Adobe Acrobat for years. It was uptdate about a couple of weeks ago and now everytime I open a new PDF, the Welcome to Adobe  screen pops up. How do I disable it. It is getting really annnoying. 

It's no secret that Adobe uses sketchy and downright gross business practices. Now they make it near impossible to cancel your free trial to collect every dime and nickel possible from their users. It's sleazy and pathetic. Not to mention their software is so laggy and unusable, it's a wonder Adobe is still as popular as it is. Probably because they monetize every single aspect of their useless product. I can't wait until this pathetic scheme of a company comes crumbling down. 

bonjour,comment avoir un PDF GRATUIT,avant on n'avait un Adobe gratuit sans abonnement une application normale sans tout le temps payé payé