Featured Communities
Announcements
Feature Requests

Create a post
Login

Home
App communities
Acrobat
Questions

Questions

10000+ Posts
142,657 Replies

When you subscribe we will email you when there is a new topic in this category

markm88390108

solved this question

No Option to Print on Both Sides of Paper?

This worked with my Brother 5200DWCONTROL PANEL > PRINTERS > RIGHT CLICK YOUR PRINTER. Choose PRINTER PROPERTIES (not to be confused...

clintgoodie2626

solved this question

PDF pages go blank

Well.... we fought this and fought this. Poured through the countless forums going back years... and we actually found something that fixed...

Bernd Alheit

solved this question

how to enable/disable open multiple PDF in one window?

Same problem. I cannot find the option to enable/disable tabs for multiple documents in the preferences (German version). In my test version...

10000+ Posts

Most replies

Most views

evan_4836Participant

Questions

Average Calculation Ignoring 0's and blank spaces

Some one help me please. I know nothing about Javascript, but I am trying to make my job easier. I need to create three text boxes that average the values of certain fields on a form. My fields are named A1-A33. I need one box that averages A1-A22, one box that averages A23-A33 and one that averages A1-A33. The issue I am running into is that I need the averages to exclude 0s and blank spaces from the equation. So if I only have A1-A14 with values in them, the number dispalyed in the first text box will be the average of 14 values instead of the average of 22 values. Again I have no background in Javascript so if some one could explain this to me as if I am a child that would be fantastic.

3023

11 months ago

Vaibhav35996099dr73Participant

Questions

Issue with IN_LINE embedMode Navigation in Modal Popup

I'm encountering a problem with the IN_LINE embedMode while using a modal popup. Upon clicking a button, the modal opens with a PDF loaded into its body. However, the navigation within the PDF, specifically moving from one page to another, is not functioning as expected. I'm seeking assistance to resolve this issue with the modal or to find a solution to hide the navigation, as it remains sticky within the modal. Any guidance or solutions would be greatly appreciated.Below is index.html which I have created for POC. <!DOCTYPE html> <html> <head> <title>Adobe Acrobat Services PDF Embed API Sample</title> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta id="viewport" name="viewport" content="width=device-width, initial-scale=1" />  <link href="https://maxcdn.bootstrapcdn.com/bootstrap/4.5.2/css/bootstrap.min.css" rel="stylesheet"> </head&gt

8821

11 months ago

faisalf46350616Participant

Questions

PDF not sending correctly on WhatsApp or WeChat

Hello everyone,I need your help with a problem I've been facing for the last 4 days. When I try to send a PDF through WhatsApp or WeChat, instead of sending the file, it displays a message asking the recipient to download an application. This is really frustrating, and I have no idea why it's happening.I have tried sending the PDF from different devices and networks, but the issue persists. Has anyone else experienced this situation or has any idea what might be causing it? I would greatly appreciate any suggestions or solutions you can provide.Thank you in advance for your help!  

41051

11 months ago

penelope_7971Participant

Questions

Reinstalling Adobe Acrobat 2020

I have reinstalled Adobe Acrobat DC 2020, which I purchased in 2020. The Installation seems to work, but I cannot open the program. I have uninstalled and reinstalled three times. What am I doing wrong?

1851

11 months ago

jody_315Participant

Questions

Batch convert jp2 to jpg

Is there a way, using guided actions, to batch convert jp2 to jpg without the "do you want to save changes to filename.pdf" promt popping up for each file? Isn't a very automated process with that manual interaction requried. 

5661

11 months ago

cossiguine_5857Participant

Questions

ouverture des fichiers pdf de l'immigration canadienne

Bonjour J'ai de plus en plus un problème lors de l'ouverture des fichiers émmis par l'immigration candienne.dernièrement j'ai eu de l'assistance en ligne pour corriger le pronblème et je penssais que c'était résolu définitivement.Que faire ?

1421

11 months ago

adam_2770Participating Frequently

Questions

Change icon of an action wizard custom command button in quick tools bar

Is it possible to select any standard Unicode emoji that Windows system font can display for custom command buttons? 

5032

11 months ago

pchartierParticipating Frequently

Questions

Email link in Acrobat open Google and not email address

I’m trying to create a link to an email in Acrobat. I have used mailto://xxx@gmail.com and mailto:xxxx@gmail.com and both with my icloud address. All it does is open the main Google webpage.I have done the following:Edit>Link>Add or edit a link>appearance (decorate link)>actions>execute a menu item>actions – open a web link – mailto:me@gmail.com.Prepare a form>Button>Action>Select action – Submit a form

36691

11 months ago

Pran1753447624mpParticipant

Questions

Expiration Date

Hello,  I have the Adobe Pro account but am unable to find the option to remove the expiration date off forms I send. Does this options exist on Adobe Pro accounts? If yes, please help me find it

2262

11 months ago

PetalsandPrintParticipant

Questions

Pdfs are displaying with Preview icon instead of traditional Acrobat Logo after installing Ventura

I have recently installed the Ventura operating system on my Mac. Since doing so all pdf documents are displaying with a preview icon instead of the traditional red Acrobat Logo. My cleints are hesitate to open these documenst even though they have the .pdf extension as they do not look like a traditional pdf file anymore. I have set all pdfs to open with Acrobat Reader, however the icon is still displaying with the preview icon. Any help woule be appreciated. 

59953

11 months ago

jürgenk86852733Participant

Questions

Text wird zerteilt

Text wird beim bearbeiten in einzelne abschnitte zerteilt!

2851

11 months ago

Stefan_Fritz1785Participant

Questions

Problem bei Konvertierten von pdf in jpg

Hallo, bei mir funktioniert die Konvertierung von pdf in jpg nicht. Adobe zeigt an, dass die Datei konvertiert wird. Im Windows Explorer ist danach aber keine Datei abgelegt. Bis vor ca. zwei Wochen hat dieser Prozess noch reibungslos funktioniert. Ich habe keine Erklärung und keine auch keine Ursache nennen.Der Export von pdf in ppt, doc etc. funktioniert reibungslos.Es kann aber auch durchaus sein, dass die Datei im Explorer verborgen ist. Hier habe ich aber eigentlich schon alle Problembehandlungen durchgeführt, wie z.B. die Sichtbarkeit verborgener Datei etc.Ich freue mich auf euren Hinweis, danke!

4111

11 months ago

Songyun_Zhang8775Participant

Questions

中文编码出现问题

在浏览器中可以正常打开，但是在Acrobat Pro中打开时出现中文编码问题。请求帮忙解决这个问题。

4091

11 months ago

edward_8069Participant

Questions

Print to Adobe PDF broken

"save as pdf" and "print to microsoft pdf" work fine, but when I do print to adobe I get a windows error message saying I do not have the permissions to save to that location. 

2511

11 months ago

hunter_1406Participant

Questions

Acrobat for edge tools: not found certificates

Hello everyone, I installed the Adobe version in the Microsoft Edge browser, but All tools does not have the ability to work with Certificates (Digitaly sign or certify documents and validate...), why? Maybe I need to install something additionally? Help, urgently? 

7831

11 months ago

Annette SchürenParticipant

Questions

Kein Preflight möglich, da keine Profile für PDF-Standard verfügbar

Hallo, Ich habe vor einigen Tagen den aktuellen Acrobat Pro (Version 2025.001.20474) installiert. Bis dahin hatte ich mit Version XI gearbeitet. Durch das barrierefreie Publizieren mussten wir nun auf diese Version umsteigen.Wenn ich «Preflight» aufrufe, werden mir unter Profile/Standard keine Ergebnisse angezeigt. Ebenso bei «alle anzeigen». Oben habe ich «PDF-Standards» ausgewählt.Muss man hier erst Profile laden oder wie muss ich vorgehen? Bei der XIer-Version musste ich aktiv keine Profile oder Ähnliches laden.Über Hilfe würde ich mich freuen.

2571

11 months ago

davidl56516759Participating Frequently

Questions

Bookmark panel is sometimes stuck at full width

Panel at right side, which includes bookmarks and page previews, is sometimes stuck at full width and cannot be made smaller by dragging handle.

4101

11 months ago

Hayley513Participant

Questions

Assistive technology problem with Khmer font

Hi there,  I create healthcare documents in a variety of languages that must be reviewed for accessibility for screen reader users before publishing. I have run into a problem with a document translated into Khmer (Cambodian) - this was created in Word and then saved as a PDF, but this problem is happening even when I create documents from scratch in Adobe. [I am using Adobe Acrobat Pro - version 2023.006.20380] The font looks perfect on the PDF page, but in the content tool, the text in the containers is showing up interspersed with diamond question mark characters: �. According to my accessibility team, these characters will not be announced accurately by assistive technology - meaning we're stuck.   I've tried downloading multiple types of Khmer fontsI've tried creating the document from scratch in Adobe rather than saving from Word I've made sure that the downloaded fonts are saved in C:\Windows\FontsI saw some potentially relevant advice to

47774

11 months ago

grenouilleParticipant

Questions

Prépresse Repères d'impression PDF

Bonjour,Je viens d'enregistrer un doc Word en PDF et je dois absolument mettre les repères d'impression avant envoi chez l'imprimeur. Mais, les repères n'apparaissent que sur la page 2 et 6 et pas sur les autres pages du livre. Pourquoi ? Problème Word ou PDF ? Merci pour votre aide, c'est hyper urgent !!!

1171

11 months ago

defaultaayku5135mfkParticipant

Questions

Preflight tool opens but empty

Hello, I have Acrobat Pro 2015 64 bit on a Windows 11 machine.When I click the preflight icon it opens the box but it is empty. It has the 3 icons at the top but if I click one a window poops up that says "unable to load user preferences" or something to that effect and it crashes Acrobat. I've included a screenshot of the blank preflight box. This tool worked flawlessly on my previous computer which had W10. I have all available updates, I've uninstalled and re-installed and also tried to repair the installation.  Any help is greatly appreciated.

2422610

11 months ago

excited_Gemstone8056Participant

Questions

Acrobat Pro Mac FileOpen Plugin Not Working

I am running Adobe Acrobat Version 2025.001.20476 for Mac, and I have an active Acrobat Pro license.   A PDF that I need to use is secured using FileOpen plugin.    Everytime I try to open this PDF, it redirects me to the FileOpen download page.  I have installed the FileOpen plugin several times, and does not show up in my list of plugins under Acorbat / About Adobe Plugins menu. I have been working with FileOpen Support for a week now, and I they cannot figure out what is going on. Any help would be appreciated.

9931

11 months ago

Tamsyn27237560ptuzParticipant

Questions

Adobe AI Assistant - Data sharing

Does AI assistant use the data you ask it to analyse for learning, is it opens source or does anyhting you share remain only with you?  Is it safe to summarise confidential documents?

4901

11 months ago

RaspCole701Participant

Questions

Can not justify 2nd line of sentence under 1st line

I'm preparing the last half of a form but for the life of me, I can  not get the 2nd line of a sentence to justify under the first.  This is highlighted in blue.  When I click on Prepare a Form, I see that there is a good amount of height that this second sentence.  What can I do to fix this?  

3262

11 months ago

Anonymous

Questions

Acrobat freezes when printing to Adobe PDF

Adobe DC "Classic" installed by Dell.  (They will not support software)When printing to Adobe pdf from any windows application, the progress bar goes about half way and then it freezes.  The application freezes, too.It does not matter how large the file is.  I have to use task manager to end the process and the application.We have four identical computers, brand new Dell precisions - print to adobe pdf works just fine on the other three.  they are set up almost identically as far as software goes.  It only happens on this one.I have uninstalled and reinstalled AdobeConverting from a file seems to work just fine. (using the adobe application)All four computers have Vipre antivirus

1027675

11 months ago

Bea30799073p7xlParticipant

Questions

Acrobat PDF Comment Locks--unable to unlock

Hi all and happy Wednesday!  Recently, a few files I have shared with staff come back to me with all comments locked, so I can't delete them unless I go through and unlock every single one of them. When there are 800 comments in one of 10 documents, that is not feasible! The staff don't know what they've done, but each one has been using the online function to add their comments, rather than the app, and then download the file to send to me. I assumed that all comments were auto-locked for some reason in this conversion, but some comments (maybe 3-4) were not locked, so I don't know what could be happening. Does anyone know how I can advise staff to avoid this? Or does anyone know if there is something I can turn off in the settings that would prohibit locking comments? Thanks a ton! 

203303

11 months ago