Questions

2025 and it's still not fixed - and this page is the most information I can find out about it

I have attempted to convert a pdf to excel but nothing happens. 

 Hello,I’m experiencing an issue when trying to add an Excel file to Adobe Acrobat Pro using the “Combine Files into a Single PDF” function (and also when using “Create PDF from File”).Every time I try to add the Excel file, I receive an error saying that Acrobat cannot open the file and that I should check if I have read permissions.Here are the details:I can open and edit the Excel file in Microsoft Excel without any problems.I’ve tried:Closing Excel completely before adding the file.Running Acrobat Pro as Administrator.Moving the file to a simple local folder (e.g., C:\Temp\test.xlsx) with no special characters in the name.Confirming that the Adobe PDFMaker add-in is installed and active in Excel.Exporting the Excel file directly to PDF from Excel (which works).My Office and Acrobat versions are installed on the same PC.Despite all this, Acrobat still gives the same “cannot open the file, check read permissions” error.Could you please help me troubleshoot what might be causing

Hello everyone, I've been using Acrobat for over 10 years now, including at work. After switching to the cloud license for two of our employees, they are unable to combine PPTX files into a binder (in the explorer). However, it works for the other two colleagues. PPTX to PDF works also fine from PowerpointI've already read through several forums and tutorials – can anyone tell me what the problem is?We use the current Acrobat cloud solution 

Hi,I purchased the Acrobat XI Pro outright and have been using it for years without any issue.  I now had to update to a new computer and my old computer was taken to professionals to factory reset it before donating it to a charity.  I've been sucessful in uploading the program to my new laptop but it seems to be still thinking the old laptop is still active as it keeps giving me a message to deactivate another device before my new one can be registered.  I've contacted the professionals and they confirmed that the old device was cleared and factory settings reset and that no program/app will still be active on it.  Yet I cant activate it on my curren new machine.  Finding a human to speak to is impossible and I feel totally deflated that Adobe sold a product to me with no intention to honour their sale no matter how long I use it.  It feels like I'm being pressured to purchase a new one after I've already paid for a product which I should still be using.

Hi I am having trouble with the reminders function in Adobe Acrobat. Although I'm setting the reminders to "Every Business Day", it seems that Adobe is still sending reminders to the signatories over the weekend. How do I address this?

I routinely need to complete forms. These are on a website.  I have beeen doing this for many years.  To save time I usually copy & paste from pdf of my last form and pdf of an email.  These are files saved as control A>print>save as pdf.  Been doing this for years no issues.  It started as a the odd one being fussy to now most  of them being fussy.  When I try to highlight/copy instead of highlighting just text I want it highlights about a 1/4 of the page in height, not single line anymore.  The odd one still functions.  I have not changed anything in my methods... any thoughts? I have tried help.Repair installation and I ensure the documents not protected, selection tool is indeed highlighted.

Hi all, I just got a new phone and came with Adobe installed. I just can't open any documents as it requires password even if the document is not password protected. What can I do to resolve this? Thanks all.

Der Mitarbeiter öffnet ein PDF vom Netzwerklaufwerk, fügt noch andere aus dem gleichen Verzeichnis dazu. Führt dann die OCR Erkennung aus und rotiert manche Seiten. Wenn er dann einfach auf "speichern" klickt, l kommt die angehängte Fehlermeldung. Danach wird er dann zu "Speichern unter" umgeleitet. Und Acrobat zeigt eine zufällige Buchstabenfolge mit der Endung .tmp an. Diese kann dann überschrieben und als PDF gespeichert werden. 

Hi there. I've been sent an email from this url: 'https://app-adobesigner.us' I want to know if this is an actual adobe email or is it a scam? Thanks in advance  

Do I really have to download a third party's software to do this? I just need to remove the Title from ALL 872 separate PDFs I prepared. I can remove other metadata as well but really ir's title that is at issue. I don't want people knowing the title of the document from which I extracted the numerous PDFs. I tried "Action" and it is making me save each one individually after I load them all in there to have their metadata stripped.  I am not doing Javascript, please don't suggest it. Thanks in advance. 

Apologies if this is a dumb question, but hours of searching has not solved it: the first item in the drop down menu under 'File' features an 'open folder' icon that allows one to open a file, and has a reminder that the Ctrl+O shortcut key does likewise, but is there a way of adding that shortcut to the menu bar so that, when viewing one PDF, we can open another just by clicking on the 'open folder' icon?

Hi!I have a large PDF file of more than 200 pages. It's a digital product that I want to sell to my customers. I want to make it fillable for them and I also want my customers to be able to click on an image in the PDF, which would lead them to an online community page. I'm looking at the subscribtions, and I'm a bit confused. Is Acrobat Standard enough for what I want to achieve here? Or do I need the Pro version?Thanks in advance 😄 

I have Acrobate Pro 2020 on my Dell laptop.  Worked fine until yesterday.  It will download a pdf from the internet (taking a foreign language course online) but it will not open the pdf in Google Chrome with the Acrobat .exe enabled.  Reloaded Pro and it displays a sad 😞 page graphic when i try to open the downloaded document. Thanks. 

I have the paid version of Acrobat.  There are other things on my laptop - Adobe Acrobat distiller,  Adobe Creative Cloud and Adobe offers.  Should I uninstall them?  I open Adobe and then open a document.  When I try to edit it, I receive a subscription offer.  I just want to edit a few tiny words in this document.  

Hi there:I downloaded a few fillable PDFs from Revenu Quebec for their income tax forms for 2023 from their website, and although I am able to fill things out, I am not able to see any updates for the sums in each section. They remain at zero, which is uneditable. Is it because there is a password protection? Does anyone know what the password would be?

I am trying to update and "change" everything , but it doesn't seem to be working. So frustrating!

Hallo Zusammen,Aufgrund von immer wieder auftretenden drucktechnischen Problemen, versuche ich seit längerer Zeit einen Preflight zu erstellen, der eine Meldung ausgibt, wenn sich arabische, asiatische, hebräische o.ä. Schriften/Schriftzeichen im Dokument befinden. Mein erster Ansatz war das Hinterlegen aller bekannten bzw. verwendeten Schriftarten (nach Name).Allerdings bin ich jetzt immer wieder auf Dateien gestoßen, die zB. in Arial MT gesetzt sind, aber mit arabischen Zeichen oder die Schrift in Pfade konvertiert ist... Hat irgendjemand eine Idee wie ich hier weiterkomme, bzw. ob es irgendeine Möglichkeit gibt, die o.g. Zeichen explizit zu erkennen?Ich freue mich über jeglichen Input!Vielen Dank.Gruß, Jan

I am trying to put my business' name and full address on two different lines. Is it possible to choose and then automatically prefill these fields from a list? ex: *chooses dealership 1 from dropdown list* - name and address of dealership one populates in fields highlighted in yellow in photo 1.

Greetings, We are on Win11 PCs joined to an Active Directory enterprise environment running Adobe Acrobat DC  2025.0011.20474 64 bit.  Opening a PDF on a windows 2019 server shared folder won't let us "save" that same PDF with the same filename after setting an encrypted password.  It will say the above error: "The document could not be saved.  Cannot save to this filename. Please save the document with a different name or in a different folder."  Then the PDF will change to a tmp file inside local drive appdata folder until you specify a new name and "save as" it to the original network location. Then the user has to remember to delete the prior version to be able to rename the file back to what it should be.It happened when using a \\servername\share or a \\DFSname\Share.  It didn't happen when the PDF was on a local drive.  But our PDFs are on the network share so they are backed up consistently, so we need to get them saveable there with

Hi Community, I have been having issues with sending documents for signing via AdobeSign, and this occurs when the recipient is an employee of the organisation that owns the Adobe Acrobat Pro licence. I have no issues at all sending documents to external recipients. Does anyone else experience this? Is this perhaps a setting I need to adjust - I have looked and can't see anything. I've tried the troubleshooting and FAQ's but nothing really covers this. Hoping someone can help. Thanks  

Hi Adobe Community,I'm developing a macOS native CUPS printer backend and facing an issue with Adobe Acrobat's print workflow.In the Adobe print dialog, there's a top-level checkbox labeled “Print in grayscale (black and white)”. However, when users select this checkbox, my backend does not receive any related job option like ColorModel, cupsColorMode, or even a custom flag such as com.adobe.print.GrayscalePrint.When users instead go through the “Printer…” button and select Color Mode: Grayscale from the system dialog, then my backend correctly receives ColorModel=Gray.My questions:Does the grayscale checkbox modify the job in a way that doesn't emit CUPS job options?Is there a documented way to detect if the “Print in grayscale” checkbox was checked?If not, what’s the recommended method to distinguish between user-intended grayscale vs. color when printing from Adobe Acrobat?Any insights or Adobe-specific flags I can check for in the backend would be greatly appreciated.Thanks in adva

Issue : Adobe Preflight profiles not loading on Windows 10/11 Error Screenshot : Resolution:Step 1 : Launch the Adobe DC proClick on Edit and then select PreferencesOnce the Preferences page has loaded,  Click on Security(Enhanced) option from the left panelOn the right side on the Security (Enhanced) :Uncheck the “Enable Protected Mode at Stat up” CheckboxSet the Protected View to “Off” Step 2 : If the Preflight profiles are still not loading,Close the Adobe DC pro and navigate to C:\Users\userid\AppData\Roaming\Adobe\Acrobat (replace      userid with user’s actual user ID, e.g., C:\Users\XYZ\AppData\Roaming\Adobe\Acrobat) 3. Inside this folder, you’ll find a directory named “Preflight Acrobat Continuous.”4. Delete this folder “Preflight Acrobat Continuous.” (Make sure take a copy before delete)5. Relaunch Adobe DC pro6. Once you select the Preflight option, all the profiles should load successfully.      

Dear Support Team,I recently subscribed to the AI Assistant service (Order Number: AD03433300438ETH). I can access the assistant when viewing some online PDFs via Google Chrome. However, when I download the same PDF and upload it to Adobe online, the AI Assistant is no longer accessible. Additionally, I cannot see or access the AI Assistant in the latest desktop version of Adobe Acrobat (version 25.001.20531) on my PC.My account is linked to a university email address, and I’m unsure if that could be affecting functionality.I’ve already tried several recommended solutions, including:Changing the language settings to English (my system was already set to English),Using Adobe Cleaner to completely uninstall the software,Restarting my PC and reinstalling the latest version from the official Adobe link.Unfortunately, none of these steps have resolved the issue.I am currently located in Thailand and wonder if regional restrictions might be a factor as well.Could you please assist in resolvi

Hi everyone,  I have created a .pdf form to share for electronic completion.  I have created many forms in the past, and I have used the same process for this form. In the "prepare a form" tool, I have confirmed all fields are in the proper tab order and all fields have been set with the necessary character limits so the text does not expand past the field box. When I send the form through e-sign, the recipient version of the form does not have any character restrictions (as it multi-line or scroll long text is selected, which they are not) and the tabs are definitely not aligned with the tab order in the "prepare a form" tool. Does anyone have any insight into how I can correct this?  E-sign is unusable with the format of the form as it is right now. Thank you.