Questions

Hello, I have a user whom I have been troubleshooting an ongoing issue with. We host shared drives that users store files in and have no issues on Windows.However, our only Mac user experiences crashes when saving PDFs inside one of the shared drives.  The process is:User creates a new PDF or edits an existing PDF -> Clicks save -> Crashes both Acrobat and server/shared drive -> No edits to the PDF were saved I have tried the following troubleshooting steps already:1. Reinstalling Adobe Acrobat (both via Adobe Cloud app and directly from the website)2. Resetting the "Preferences" in Adobe Acrobat3. Deleted the "AccessabilityPlugin folder" which has been reported online to cause issues

I found a similar question from about a year ago (https://community.adobe.com/t5/acrobat-discussions/why-are-my-files-being-saved-as-a-23-file/m-p/14136498) and have used the solution in the link (locate and delete .24 folder in Registry Editor) multiple times but in the past week I've been getting .24 files and .2024 files and they are not showing up in Registry Editor this time. Might they be hiding in a folder in RegEdit? This is happening at work and is therefore quite problematic. 

I bought a Alogic Clarity Max Touchscreen Monitor.I have Adobe Pro and am unable to enlarge (zoom in) PDFs by using touch (two finger pinch) on the touchscreen monitor.I can enlarge PDFs (using a two finger pinch) on my Surface pro screen, but am not able to do this on the touchscreen monitor.I can enlarge other programs on the touchscreen monitor (using a two finger pinch) such as Word, Internet, jpeg, but I can't enlarge PDFs on the touchscreen monitor using a two finger pinch.Does anyone know how I can enlarge PDFs on my touchscreen monitor?

Apologies ahead of time for the long post. I currently use the DC version at work. I have been using Adobe Acrobat for 20+ years creating approximately 5,000 pdf files a year and the recent interface "update" made to Acrobat appears to be non-sensical and throws muscle memory of power users like myself out the window. Yes, I know I can go back to the previous interface but knowing how "updates" work, eventually the new interface will be force fed to users and some changes are, well... an issue. I would like some help in figuring out how to fix some things (thumbnails panel and plugins) and hope that other issueslisted below will eventually make it to an acrobat tech. Save Button Placement - why move the save button to the far right of the Menu Bar? Way I see it, almost all software out there has the save button on the left. Might be minor for some but come on... why? Option to place on left in preferences? Thumbnail Panel - Issue #1 - Too much white space. I have a 27" m

My email , associated  mobile number for verification all lost for the account which i purchased adobe acrobat product, kindly help to activate and move the license to my new adobe account  Help is very much appreciated , also i cant get a live chat agent. Please help!!!!

Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue?  Thank you 

I have several PDFs that are protected and will only open if I have the FileOpen app installed.  I've had these for a few years, however, this week Acrobat will not open if I have the FileOpen app installed.  If I try to open the PDF it opens a browser and prompts for the FileOpen.exe and installation of the app.  If I do that Acrobat will not open.  Any suggestions?

This week my notifications as well as the completed documents have stopped being sent to my default email address. I now have to go into the website to pull the signed agreements and the audit page them combine them. I have cheked all of my settings and had an Adobe tech on who was not able to fix this any ideas? Was this a new update possibly that has a fuw bugs to work out? 

ERROR MESSAGE:"The document could not be saved. There was a problem reading this document (14)."

I have a fill-in PDF document that is locking the fields when the user saves the document.  I design the form in InDesign, then export to PDF, then add fill-in fields using Acrobat Pro.  The users generally have only Adobe Reader.  When I save the fill-in documents, I do Save As Other > Reader Extended PDF > Enable More Tools (includes form fill-in and save) ...  I have been doing this for many years.  This most recent document, though, is locking the fillable fields when the user saves the document, even if they haven't signed it.  The document goes to several people to review, add their comments, and then sign.  I have the signature fields set to only lock the signature and date signed field for that each signature.  What can I do to fix it?

Hi, We use Microsoft Excel (desktop version) but our files are stored within SharePoint, note, we have to use the desktop version of excel due to the limitation of the online excel. Any changes sync back up to SharePoint via OneDrive software.We link supporting documents (PDF files) to this excel document. The PDF files are stored in the same location on SharePoint.I can open these files directly on SharePoint using the new Adobe Document Cloud program and edit/highlight/annotate as needed. but.... When clicking on the hyperlink from within the Desktop Microsoft Excel file - it opens on the default Chrome browser PDF tool rather than opening it from within Adobe Document Cloud so we can have the ability to edit etc.Is there a way to direct excel to open these hyperlinks via SharePoint Adobe Document Cloud? ThanksPaul

I have a web form that I send to patients to fill out new patient paperwork. This contains 4 different things I need and one they need. Is there a way to split the download so that when they've submitted it, the download file is split into File 1 (to be deleted), File 2, File 3, etc.  Ideally with specific names for each one? Right now the process is to extract those pages which Adobe hasn't really figured out yet and is super tedious.  Panda sign has the option to do this. 

Subject: AI Solution for Extracting Data from Large Scanned PDFsDear Adobe Team,I hope you're doing well. I wanted to inquire if Adobe has the capability to extract data from scanned PDFs, especially when the file size is large. If this is a challenge, I’d love to connect and discuss a solution—I’ve already built an AI-powered system using Gemini 1.5 Flash that effectively processes scanned textbooks to generate structured notes and provide accurate Q&A.Key Features of My Solution:✅ Processes large scanned PDFs into structured study notes✅ Extracts accurate answers from the provided material, ensuring syllabus-specific learning✅ Intelligent resource handling—prioritizing user content while offering external support when necessaryIf this aligns with your goals, please feel free to DM me. I’d be happy to share insights and explore potential collaborations.Looking forward to your response.Best regards,Vivek Avdhesh Sharma

Hola, Me aparece ese error en la vista previa de PDF. Ya he intentado todos lo que he visto en internet: habilitar vista previa en Acrobat, deshabilitar en seguridad mejorada la seguridad protegida, desintalar e instalar de nuevo Acrobat DC, instalar parche de reparación. Nada funciona. Gracias,  

Hi,I am an administrator.  I have a request from my management to add/delete items to the quick tools toolbar and deploy it to all users.   Software:  Acrobat DC 32bitOS:  Win10, 22H2 How do I do this?   Adobe Support pointed me to the installation wizard.  I saw nothing in there to address this.  I'm ok with modify the registry through GPO, or using roaming profile.  Please help.     

Took quite a bit of time to find out what was causing the lines.. We edit abstracts, we have a records system that has stored scans of court documents in .tif format.  To add these to an abstract we need to print them off from that program to PDF files, many of these scans are not straight so I have been using  the deskew feature in "Scan and OCR" in the "Optimize Scanned Pages".  I turn off all but the "Descreen" in "FIlters" So no adaptive compression, no recognize text, background removal, or text sharpening. This works well, however using this tool on pages that have been printed with the Adobe Print to PDF printer that is installed with Adobe Acrobate Standard 2020, random lines are added to the page, when complete.  No lines are added from pages that have been scanned in, only pages that have been printed with the adobe print to PDF printer.  Why is this happening and what can I do to prevent it?  I have tried turning off font smoothin

ciao a tutti, vorrei calcolare il valore AB(quante volte viene trovato questo valore) nei camp1- camp8-camp15-camp22-camp29-camp36-camp43, sono posti in orizzontalegrazie

I am a Graphic Arts teacher in a prison (limited internet access). I need to Package an entire curriculum; videos, Lesson plans, tests, ETC. into 1 all inclusive interactive PDF to transport from computer to computer for a presentation but when i do, it changes the file extension therefore losing the links.I am currently using: Acrobat X, CS6 InDesign.

Is there a way to make my quick tools display in my tool bar at the top, rather than having them all contained in a separate drop down menu?  I use Adobe Acrobat a LOT (my office is paperless so I'm literally using Adobe all day long), and I'm constantly having to do extra clicks to open that drop down to get to my quick tools.  It's bogging me down.  My prior version of Adobe showed my quick tools on my tool bar across the top of my screen on the tool bar, making them much quicker to get to.  Can they be moved?

I recently updated my Acrobat Pro DC. Since the update, it keeps crashing when I try to use the edit tool. The error message reads " Adobe Acrobat DC has stopped working". I've gone as far as uninstalling and re-installing the program.Is there a bug in the new update?

Bonsoir Je commence à créer des formulaires PDF professionnels avec Acrobat Pro. Dans tous mes formulaires, à chaque fois que j'insère du texte, après avoir inséré une case à cocher ou bien un bouton radio, et que je reviens sur mon texte pour par exemple le descendre ou le centrer, je me rends compte que tout le bloc texte s'est fusionné avec le reste du texte, ce qui me gêne notamment pour la mise en page. Par exemple j'ai le texte "Âge", et le texte "Fonction" en dessous. Après avoir travaillé sur mon formulaire et que je souhaite remonter mon texte "Âge", le bloc entier avec "Fonction" se sélectionne je ne peux plus sélectionner uniquement "Âge". Je joint des captures si besoin.Savez vous s'il s'agit d'un réglage ou si ce comportement est normal ? Merci 

why do I have 434 adobe acrobats running in background?

  Con frecuencia me aparece el siguiente mensaje, y a pesar de activa la opción: "enviar siempre futuros informes de error a Adobe automáticamente", me sigue apareciendo. He puesto mi correo para que Adobe pueda ponerse en contacto conmigo, pero no sirve de nada. Alguien me podria ayudar?  GRACIAS!! JCM 

Hello Guys,We can all agree that editing existing text in Acrobat can easily go wrong and mess up the text block format even if the font is embedded in the pdf and installed on our machine. But in Adobe Acrobat documentation they don't mention anything about this instability, they just say you need to have the font installed. I'm looking for a formal brief explanation from Adobe or a piece of advice about editing text in Acrobat that it is not recommended unless it's really necessary and users should expect a break in text format or unexpected shifting in lines or so on, also to mention that Acrobat is not a text editing software.I want to include these recommendations inside a training document I'm working on for my students about editing pdf cuz they keep asking about problems in editing pdf and mostly they use Arabic fonts which breaks way more often and causes more trouble. Any help is greatly appreciatedThanksAhmad

Hi folks,I have quastion here about editing features inside chrome extension. I have bought Acrobat Pro 2020 and with it installs a chrome extension. It looks fairly useful but the editing features inside that extension are marked as premium and I can not use it. Inside the extension I log in with the same Adobe ID as I used to Install Acrobat Pro 2020 on my computer. Am I missing here something or the editing features inside the chrome extension are only for people who subscribe to Acrobat DC?