Questions

Hey all,I've got 20 Acrobat Pro 2020 standalone licenses.  I realize this application is going EoL next month.  I just got off a 90 minute call with Adobe Support, who finally told me that they've taken the activation servers offline, so my activations can no longer be reset (my keys are all used up, from Windows reinstalls to hardware failures) on these 20 licenses. What's my best course of action here?  Is there a department at Adobe I can escalate to, to get this done?  I can't even seem to get a response on buying a 20 seat volume license.  I can't get an answer on whether or not I can upgrade these licenses to a newer version- they're hard selling subscriptions instead. Any advice would be great.

Edition    Windows 11 ProVersion    23H2OS build    22631.4037Experience    Windows Feature Experience Pack 1000.22700.1027.0Processor    13th Gen Intel(R) Core(TM) i7-1365U   1.80 GHzInstalled RAM    16.0 GB (15.7 GB usable)System type    64-bit operating system, x64-based processor Acrobat Premium for EnterpriseAdobe Acrobat 26.001.21563 (64 bit) I’ve read I should be able to drag and drop selected .PDFs out of an Acrobat Portfolio and into a folder on my desktop.  However, when I try to drag the selected files to the desktop folder, the icon changes into the circle with a diagonal line through it, and I cannot move files from the Acrobat Porfolio to the desktop folder. Can anyone help?

For a while now Acrobat DC Pro is sluggish / stops / not responding / need to close (“not responding”)I repaired … updated … turned off Protection Mode in preferences … sometimes can’t even scroll … ????Can’t find any other hints online.Nothing helpsAny suggestions, please!! Thanks

Hi, to fix certain issues with in PDFs, my work has us export the PDF file into a Postscript file before using Distiller to create a new PDF from that postscript file. One of my team ran into an issue where the new PDF file is never created, the log just says: %%[ Error: undefined; OffendingCommand: þ± ]%%%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%%%[ Warning: PostScript error. No PDF file produced. ] %% I’ve attempted to the exact same file with the same process, and succeeded. Is there some setting that we could be missing that causes it?

I am bates numbering several files and want each file to start at 001. how can I do this and does Adobe acrobat pro provide this function 

I'm using the adobe-for-edge extension. When I open some PDF's in Edge, almost all of the browser window is a blank white area. Here's a screen shot of the issue:I've been unable to find any element that I can drag to increase the size of the controls and PDF content. This PDF is being sent to me via a link in an email. I can download the PDF using the Download option and open the resulting downloaded PDF file with no issues.It's just very puzzling why I can't locate any options that allow me to maximize the PDF display when the PDF is opened directly from the email link. 

When I go to Esign and press the button “Specify where to sign” button it says. However Esign works when I click “More Options” above the “Specify where to sign” button is.It loads and gets stuck on 72% and say’s this error.“File could not be sent due to an error. Please check your proxy settings and try again after some time”I don’t have a proxy setup. I’ve tried uninstalling / reinstalled acrobat. Tried on a hotspot connection and that fails too. Tried a brand new computer. Installed creative cloud and adobe and get the same error.Ensured I was on the latest version  26.001.21529

The new version of adobe does not have the menu on the top left corner option. I use the fill and sign option for filling out documents for my job. 

I’m trying to fill in a questionnaire/test with checkmarks, but whenever I hover over the boxes in the form, the checkmark disappears and the text insertion cursor appears instead? All I seem to be able to do is add text to the boxes. I have to add the checkmark to a random part of the form and then drag them into the box instead of clicking the boxes where the checkmarks are supposed to go. Is there some sort of auto-detect setting turned on?

currently I already had adobe pro" i create 1 sign with document within 100 page, but when proceed this document having error (exceed your page limited). then how my adob pro can have 50k pages per days?

Hi everyone,I'm running into an issue with some PDF files that I upload for visitors on my website, [third party link removed by Adobe Moderator]When I open the PDFs in Adobe Acrobat, everything looks correct, including fonts, spacing, and formatting. However, when the same files are opened in browser-based PDF viewers, some text appears slightly different and a few elements shift position.I've already tried re-exporting the PDFs and embedding fonts where possible, but the issue still occurs on certain devices and browsers.Is there a recommended Acrobat export setting or compatibility option that helps ensure PDFs render more consistently across different viewers?Any advice would be appreciated. Thanks!

Hello,It is possible to download x64 installer for Acrobat PRO DC 2015, Acrobat Pro 2017 and 2020. Yes, I need all three version of Acrobat. Best regards

I am signing documents using a certificate issued by Identrust under the IdenTrust Global Common Root.  I have had clients open my documents and receive a “signer invalid” error. IdenTrust Global Common Root  is part of the AATL so I assumed that the CA cert would be auto added to the trusted certificates list, but currently the only work around is to manually add and trust the identrust global common cert.  I did not used to have this issue; is there a reason this cert was remove from the trusted list?

How do I cancel a subscription 

Hello All,Couple days ago, my Acrobat Pro started creating weird lines withing the ruler when I move the mouse over the document. The more I move over the document, the more lines, until they completely saturate the ruler beyond recognition. I uninstall Acrobat Pro through the Creative Cloud Desktop and reinstalled; and it was working fine for a couple documents but has now returned. I do not have grid lines enabled, any ideas…? I have included 3 pictures…First picture is when I open the document, everything is normal.Second picture, just a quick movement of the mouse over the document, weird lines are starting to appear on the ruler.Third picture, continuing to move the mouse over the document (no clicking, just scrolling) and it completely saturates the ruler beyond recognition.  I have also closed out of Acrobat, shutdown the computer and restarted, same result.Thanks for any help.

We are working on a legal digitization project where many users will now be adding markup digitally to PDFs instead of writing in margins or using post-it notes. The “Filter” feature on the Comments panel is super useful for reviewing a lot of annotations, but once applied, “Clear all” does not reset the selections. Apparently this works as advertised in the free Reader and Mac version of the paid product, but not the PC Version. We are on Continuous Release Version 2025.01.20756 64 bit running on Windows 11 Enterprise. I’ve searched and have found no other references to this bug. Is there a workaround (without closing and reopening the file) or a fix planned? 

I see this issue has been posted about a few time over the years but there is either no resolution posted or it's reported as a bug. If I have a pdf minimized and open a new pdf, it maximizes the minimized pdf, which results in me having to again minimize the pdf. This is very annoying when opening alot of pdfs. Also, I do not have option open documents as new tabs in the same window option selected. Each pdf I open is a seperate window. Thanks for any help in fixing this.

My team extensively uses the Adobe shared review functionality on SharePoint. As of this morning, no one on my team can open a shared review. We are getting the error “Status: could not save the shared review-enabled PDF file.” Any insight into why this is happening or how to resolve?

Wieso funktioniert das nicht? Ich habe Adobe Acrobat 2020 installiert und es hat funktioniert. Ich musste den Windows-Rechner jedoch wieder neu aufsetzen. Die Registrierung habe ich vorher rückgängig gemacht. Nach der erneuten Installation bekomme ich es nicht mehr angemeldet. Was kann ich noch machen, oder kann ich die Lizenz wegschmeißen?  

Hi everyone,I recently started working on a new tech and gaming-related website, and I’ve been experimenting with creating downloadable PDF-style guides and documentation layouts for better readability on both desktop and mobile devices.While testing different formats, I noticed that some PDFs open smoothly in Adobe Acrobat while others feel slower or harder to navigate, especially when they contain larger images or long sections of content.I’d appreciate feedback on best practices for optimizing PDFs for performance, readability, and compatibility in Acrobat. Are there recommended export settings, compression methods, or layout structures that generally work best for modern websites and digital guides?Any suggestions or recommendations would be really helpful.

I have been using Adobe Acrobat Pro 2017 standalone - however, I have just been notified that Apple will no longer support that app because they are phasing out Intel-based Rosetta on their silicon M chips. My 2021 laptop uses M1 chip, so at some point Adobe will cease to function. I purchased the 2017 app with teacher's discount. I see that there is such a thing as non-subscription Adobe Acrobat Pro 2024. But I can't figure out how to activate the teacher's discount. Thanks for your help.

I have an existing form I’m trying to edit. The form calculates a price based on the quantity of each product you add. The price of one of the products has changed, but I can’t figure out how to change the price on the form. In the photo, the current price of Krypton Window is 300.00/sash, but I need to change it to 400.00/window. I’m able to edit “/SASH” but I can’t edit the “300.00.” I’ve tried checking the field properties but I can’t figure out where the “300.00” even is to be able to edit it…  

clicking a mailto in Acrobat will always open the outlook classic because the acrobat app does not see new outlook as a default mail app in preferences.  Can we get this fixed?

Ich benutze Acrobat XI Pro. Nun kann ich die Seriennummer nicht mehr aktivieren, da diese noch auf dem alten Laptop installiert war. Diesen besitze ich aber nicht mehr und somit habe ich keinen Zugriff mehr darauf. Auf meinem neuen Laptop kann ich dementsprechend die Seriennummer nicht mehr eingeben. Im Portal kann ich auch nichts mehr deaktivieren. Was kann man hier tun?