Questions

I’m experiencing a cursor issue specifically when working with PDFs. When I try to hover over or select text, the cursor appears offset and jumps around. Because of this, I’m unable to accurately select text for copy/paste. Details: App: Adobe Acrobat ReaderOS: Windows 10 (64-bit)Issue occurs in: All PDF filesZoom level: 100% (also tested other zoom levels – same issue)Cursor behavior:Cursor does not align with actual selection pointSelecting text highlights lines away from where the cursor isMovement feels erratic/jumpy What I’ve already tried: Restarted systemReinstalled Acrobat ReaderReset mouse settings to default (Windows pointer scheme)Tested in another browser (works fine in Microsoft Edge PDF viewer)Issue persists only in Acrobat Additional notes: Mouse works perfectly fine in other applicationsIssue is consistent across all PDFs Could you please help identify what might be causing this or suggest a fix?

why when upgrading key features always stuck in 90%?and the effect is, I can use edit menu in acrobat

When the adobe extension is active in Chrome or Edge, I can’t download pdf files.  In Edge, there is a Valid Certificate error even though the padlock on the page says the certificate is valid.  On Chrome, it just says there is an error.  All apps are updated and reinstalled.  This has been going on for awhile.  When I turn off the extension, the file will download and become visible as an htm file. Any ideas?Thanks

Every time I open Adobe Acrobat DC, that pop up message shows up. I don't want nor need Adobe Pro. This wasn't happening a couple of days ago but now it suddenly does. I uninstalled it, and reinstalled it multiple times and it still does the same thing. The pop up comes out every time, when I click the red X, it gets frozen for a few seconds and it quits. I can't even read nor print PDFs, much less do anything else. I have attached screenshots of my MacOs system and laptop information as well as what I see when I open Adobe Acrobat DC. Any help on how to fix this would be appreciated. I hope Adobe is not trying to force us to buy and subscribe and that Acrobat DC will become useless and obsolete. Smh   

I’m using AA Pro desktop on a PC  Newest (2026.001.21431 Acrobat Pro) on an xps 15 64gb, 2tb mem. I’m using the current: Windows 11 Pro Insider Preview (eval copy Build 26300.8276-ge_prerelease_im.260410-1655). I have recently uninstalled AA, cleaned my computer (AA tool), reinstalled, rebooted, and tried a number of things to resolve these before asking for help. AI is disabled, I’ve tried disabling and enabling the new AA. And other misc related settings with no luck. Some specific quirks include:How do we get rid of the AA splash screen that persists :15-20 seconds after the document has been opened? I tried registry change, disabling AI elements, disabling AA messaging… all with no effect. When opening AA, the window opens in whatever size it wants, then when the document actually opens, it opens either full-screen, mid-size (vertical rectangle), or small (small rectangle). I’ve tried closing with CTL+ close with no luck. It truly seems to have a mind of its own. It takes a signifi

I have a pdf I exported from InDesign. Looks great when I look at it in Acrobat. All fonts are embedded. But when the client sent me a screenshot of what they see in Acrobat, it’s subtly different. The lowercase “a”’definitely looks different. Any ideas what could be causing the issue?My screenshot is the top one, client screenshot is the bottom one. Here is a screenshot of the fonts embedded.  

I am experiencing an issue when exporting PDFs from InDesign using the PDF/X-4 standard.When running a Preflight check in Acrobat, the font Jost (downloaded from Google Fonts) is flagged as invalid. This issue occurs not only in my files, but also when I edit InDesign documents created by other designers who have used the same font. Additionally, several of my colleagues are encountering the same problem across different documents.Here are the solutions I have already tried, none of which consistently resolve the issue:Reinstalling the Jost font Installing a clean version (both static and variable versions tested) Removing older versions of the font before reinstalling Clearing Adobe font cache files (AdobeFnt*.lst) Outlining the text Verifying that there are no transparency or color issues Comparing content in Acrobat (no visible differences when flagged) Checking for transparency issues (none found) Ensuring consistent structure and formatting across pages Setting font subsetting to

Every time the Adobe printer driver updates (which seems to be every couple of weeks), it turns the "View Adobe PDF results" back on by default in the printer driver.  Is there any way to stop it from doing this?

Is there any way to install Catalan language for Acrobat in my laptop. I'm using Catalan for the Windows 11 OS and for Microsoft365, and I'd like to use Acrobat in Catalan also. Thanks! 

The attach documents were created in Canva and pass their accessibility checker. The Mark Twain document has the alt text being read twice and the Denny document only has the logo alt text being read. Where to I begin to fix this?Videos:Mark TwainDenny

I've been asked to create an instructional training about using the HP Active Pen G3 to perform a variety of tasks for our investigators, I am able to use the pen to highlight and select things or activate in a form an area to enter information to in Adobe, but I am not able to use it to sign or annotate the documents.  I can't write in the various fillable options in a form using the stylus.  No pop-up keyboard appears ever to be able to use to enter in information.  I don’t see an option to use it to enter text anywhere. I don't know if I am missing something obvious, but is there a stylus mode within Adobe Acrobat?  I thought the stylus pen would have more functionality to it within Adobe.  It appears to be unable to be used to fill in portions that I am allowed to type in.  Can anyone tell me how to use the stylus to be able to fill in areas of a fillable form designated for text?  Thanks in advance.

I have a form where the number is not really a list, but they are numbered by sections. I’ve manually tagged them as lists, however, I keep getting warnings on PAC and I honestly am not sure how to tag it properly!<section> <L> <LI> <Lbl> 3. Is there something I can do to fix this?  

Acrobat is unable to save embedded pictures from an email in PDF. Other PDF Add-Ins are able to save with the pictures. Therefore what could possibly have gone wrong here with Acrobat? My conversion settings within Outlook are as followed:Compatibility: Acrobat 9.0Attachments: AllShow Adobe PDF Results: Truegive out PDF Portofolios whilst creating a new PDF File: trueIndex for faster searchup: true The rest is on standard values

Image generation is slow and laggy.

I have a PDF with comments. In Acrobat, these appear normal. But when I copy the comment text from Acrobat to MS Word, the font size is set to 1638 pt, which is unusable: one letter is larger than the page. In Word, I’ve set all copy/paste options to Keep Text Only which should strip all formatting. Somehow, Acrobat comments are still pasted with this unusable formatting. The only workaround I’ve found is to paste into a text editor to get rid of the formatting, then copy-paste into Word. I’ve also tested copying document content from the PDF to Word. This retains its formatting from the PDF, again even if all copy/paste options in Word are set to Keep Text Only which should strip all formatting. Troubleshooting steps I’ve tried so far: change the Preferences > Commenting > Font and Font Size. No improvement.  Repair the Acrobat installation. No improvement. Check for updates: I’m already at the latest version.  Check Acrobat Preferences for anything that could influence copy/pas

I have gone into preferences multiple times and unticked the boxes in prefences/general/messages from Adobe...the same applies for the 'tell me if adobe is not my default....' feature, but everytime I restart adobe, the boxes are ticked! I have tried as standard user and administartor, but they reset to being ticked! This was not the case when I had the free version and is very frustrating.version 2025.001.20474  

This seems to have just recently changed, because we’ve been doing the same thing for years, but just this week they have decided to do things completely wrong.Adobe PDFs from Acrobat/Reader, that are multipage and that we want stapled by our MFP Ricoh printers, are stapling the wrong side of the page, because they’re treating our portrait documents like landscape.So, we say to staple in the upper left, but it instead puts it in the upper right. If you say to staple the upper right, it staples the bottom right.However, if I do a multipage from Word with stapling, it does it correctly.So I know it’s Adobe that has changed.

I have been trying to request signatures on Adobe DC.When doing so I have Receive a big white box appears and Adobe is unresponsive.The this is from a downloaded PDF and using the desktop app.Using windows 10 Version 21H1 x64 (KB4023057)Things I have  tried include:Checking for updates.Restarting the machine.Re-installing Adobe.Turning off the PDF/A viewing mode.Remove Adobe Intermediate CA and Adobe Content Certificates.Remove Adobe user and Adobe App Certificates. I am not sure how to proceed. Any help would be appreciated.

Hi everyone,We are having an issue with most of our PDFs that are printed via Adobe Acrobat Pro and Reader DC.Some lines and other vector objects in the PDFs are not printing out.This is not a problem when we print via Google Chrome or Microsoft Edge so it must be the Adobe software.The PDFs are generated from the latest version of AutoCAD and Revit software.We have updated to the latest version of both Reader and Acrobat Pro.Has anyone else had this issue and is there a solution?Looking forward to your reply.Michael

Hi, Currently on Adobe Pro Version 2025.001.20438; macbook pro OS Sequioia 15.4.1Since December 2024 after updating my OS I have issues with PDF documents that become corrupted. I can open on my end, but when the document is emailed to another party they are unable to open as the file is corrupt. I have factory reset my computer, I have unistalled Adobe and did the "wash" of the old version. I really need a fix to this issue. 

Hi all,I am trying to utilize the Submit button to email timesheets to our director but I keep getting an error stating, “An error occurred while sending mail. If you are not sure how to proceed further, you can save your form and return it manually using your internet service”. So, my default for mail is Outlook, most fixes seem to be for the older version of Outlook (as I am on the newer version). I also have the “mailto:” properly set up, so I am at a loss as to what the issue is and how to fix it. Many thanks in advance.

I am using Adobe Cloud to save PDFs to my Adobe site and then inviting my team to view and comment. Regardless of whether I type their emails in to invite them personally, or just share the link (set up to “anyone with the link can comment”), they cannot access the files. Adobe is asking them to sign in, but they don’t have accounts. Surely they don’t need to?

There is a similar thread to this. But we are running into this issue for Acrobat studio after transferring into a business account with Adobe. 

Hello,I’m facing a issue with the viewing of colors in Acrobat,I made my pdf in PackZ and in it, my layer of “2_White” seems constrasted good (I have some parts that are 70% screening) but when I open it in Acrobat and my colleagues as well, we barely see the difference when we only have the layer of 2_White (without going into the preview with the separations)Even when I’m trying to increase the value of my Lab I still don’t see the constrat in Acrobat. See the screenshots bellow for the view of both PackZ and Acrobat.We tried different parameters but we can’t see what to do. Thanks