RoboHelp

Hi, please let me know how to remove this blue line (Insert paragraph here) from the master page.This blue line appears on all the pages because it is on the master page. Please let me know to disable this insert paragraph indicator/icon     

I'm trying to remember how to work around the following scenario:I have a numbered list and in the middle of that list, there is a paragraph that isn't a "number", it's just a paragraph (like a NOTE:  follwed by some text).  How can I add my Note and have Robohelp keep in order with the previous list.   See below for example. My list goes back to 1 rather than picking up where I left off. alfjasfj aldsakfjalkf jalfadlskfjladjfalfj fjaksdjdslfjadadfjadlsfjsalkldfjlak fjlkadsfj aaklkdfjafjasdlkfj         NOTE:  sdjflafjasdfj'ad faklfjalkfjalfj asdflkdsfjaklsdfjaldjf ladfjkdfjakls 

Good morning all, I am able to update the index layout css but was wondering if anybody succeeded in creating a collapsing / expanding option when outputting. I would like the index to function on the output as it does when the user is setting those keywords in the application.Thank you !Christele

Running RH 2020.1, generating Resonsive HTML5 with Azure_Blue. In my output settings, Enable substring search is disabled (i.e., NOT selected). My project has topics that contain text instances of tc and tcs. These are meaningul text strings for our audience.If I search on tc (no quotes, Include all words in search NOT selected), my search results include topics that have instances of tcs - indeed, it's even displayed and bolded (all 3 chars.) in the results preview. If I search on "tc" (quotes, Include all words in search NOT selected), my search results still include topics that have instances of tcs - however, only the first 2 chars are bold; interestingly, preview inserts a space between the tc and s.If I search on "tc" (quotes, Include all words in search IS selected), my search results are IDENTICAL to the search performed immediately above this one: still include topics that have instances of tcs - however, only the first 2 chars are bold;

I am deeply frustrated with RoboHelp (Version 2022.5.28). For an entire week, I have been reformatting files thinking that my changes were being saved. Just today, I revisited a file that I worked on yesterday, and I noticed that my changes were gone. I don’t know how many days of work I have lost. These are the step to reproduce my problem.Use RoboHelp to open a topic (htm file).Edit the file.To save the document, select File > Save.Close the topic.Re-open the topicThe result is that edits in step 2 are gone. My current workaround is to edit the htm files in Notepad++, which saves htm files reliably. I am tempted to cancel my RoboHelp subscription and just use NotePad++.

Currently, we have word documents in an H:/Drive for our organization that need to be placed in Robohelp as a link to that word document. Whenever I use the word document upload feature, it creates the link, however the word document shows up blank. I know that there has been a bug surrounding word documents I believe. Is there a way to work around this? We also have PDFs that will need to go into Robohelp as well.

Hello!I recently joined a company that still uses RH Classic 2019. I am trying to created Printed Documentation and it is not working. When I start printed documentation, it gets hung up processing files. I pretty much have to force an end task of RH as well as MS Word. I know Classic is out of date, but I'm too new to make any significant changes or consider upgrading - as I don't know how it would affect everything else. So, any troubleshooting thoughts or even reasons why it won't work would be much appreciated. 

RH2022 Update 5 on Mac.  Frameless Output Has anyone encountered an issue with existing frameless TOCs obmitting topics and whole sections randomly after upgrading to Update 5?  After upgrading from RH2022 update 1, I noticed that generating the frameless output (same one we have used for the last 4+ years with RH2020 and then RH2022) leaves out large sections of the TOC. I have double-checked for any conditional tags or comment outs - none.  I have tried rebuilding the entire TOC from scratch and I still hit the issue (one build, part of it appears....click build again, and its gone).   In reviewing the DIFF when the project file was updated for update 5, i see only the presets for the project file were updated so i tried a preset for scratch - same issue.   The build log the frameless is not giving me any errors.  Reviewing the source for the TOCs did not reveal anything out of order.  Its just skipping whole secti

Hi,I am facing an issue while using RoboHelp 2019 Classic to generate WebHelp output. When I add an .mp3 audio file to my topic, the generated output automatically adds a border around the audio player.I tried the following steps to resolve the issue:Modified the HTML code by changing style="border: 1px solid;" to style="border: none;" in the HTML view while authoring.Despite the changes, the border reverts to style="border: 1px solid;" in the generated WebHelp output. It seems like RoboHelp is overriding my changes during the generation process.Has anyone encountered this issue before? Could you suggest an appropriate solution to ensure the border is removed from the audio player in the final WebHelp output? This issue is only with Robohelp Classic version not the Robohelp Reimagined one.

RH 2022.5.28 I've cleaned up a lot of word files to import into RH and I can live with it. Line spacing issues are a problem. I have to manually go into each file and delete the code "line-height: 1.08;" to get the spacing I have set up in my RH css file.How do I get global Search and Replace to work instead of having to go into each Topic's source code and make the deletions there? Thanks  in advance! Below are my settings for the S&R, and I've tried other combinations, but nothing works.  

I am an avid RoboHelp user and have a list of advantages and feature that I love, but another writer who has no RoboHelp experience at our company has been looking into Flare. I am looking for input and/or experiences that anyone has had investigating MadCap Flare or possibly even converted to RoboHelp from it. I see a lot of new features with RoboHelp 9 and the Technical Communications Suite, but don't see a lot of new posts for this version.  Any insights would be appreciated.

Hello all. I've searched through the community and can't seem to find an exact match of my problem, and those that come closest the proposed solutions have not resulted in any progress. Context: received my new work laptop and running RH 2022.3.93 on Win11. II am able to generate Responsive HTML5 documentation, but our internal customers (and some external) prefer working with PDF, so I output both formats. When I go to compile my project to PDF, it fails after a few seconds with the following Error lines in the log file (I've attached a screenshot as well): * Cannot read property 'push' of undefined* Java not found. See if Java 1.8(64-bit) or higher is installed and JAVA_HOME environment variable is also set.* Java installation could not be verified. See output logs for more details.* Failed to generate SecureTable_PDF. Check log for more details. I have local admin rights on my laptop and created the JAVA_HOME variable with no improvement. Since last Friday, I hav

Hello,We've installed 2022 on the same system as 2020 and are running the newer version against the upgraded project file to generate help. When we run the command, we get the following output: C:\Program Files\Adobe\Adobe RoboHelp> (node:8368) Warning: Accessing non-existent property 'padLevels' of module exports inside circular dependency (Use `robohelp --trace-warnings ...` to show where the warning was created) App is ready Adobe (R) RoboHelp Copyright (C) 1992-2022, Adobe Inc and its licensors. All rights reserved. (node:8672) Warning: Accessing non-existent property 'padLevels' of module exports inside circular dependency (Use `RoboHelp --trace-warnings ...` to show where the warning was created) (node:8744) Warning: Accessing non-existent property 'padLevels' of module exports inside circular dependency (Use `RoboHelp --trace-warnings ...` to show where the warning was created) (node:332) Warning: Accessing non-existent property 'padLevels' of module exports inside circ

Hi, I get this message when creating a PDF in RoboHelp Version 2022.4.179."Failed to generate PDF. Check log for more details."Where can I find the log file?Anyone having the same issue?

When I right-click a subtopic of a bookmark from my generated help page, it doesn't take me to the exact subtopic that opens on the new page. It takes me to the main header topic on the new page.  When the source code is inspected, the bookmark ID value shows the same sub-topic name instead of a href tag. For example, id="sub_topicname" should be id="h.123456j." When we investigated the other working pages, the bookmarked subtopics worked as expected since they automatically generated a href id value.

After upgrading a help system from RoboHelp 2015 to the latest version (2022.5.8), the Welcome topic (index.htm) is not loading correctly. As you can see in the preceding image, the TOC is displayed within another TOC and the Welcome topic fails to load. All other help topics are displayed as expected. Here’s what the Welcome topic looks like in the previous RoboHelp 2015 version: 

has anyone ChatGPT for machine translation successfully in use?

Hello.  I have 2 questions here related to RH 2022 TOC.  I've been struggling with an issue related to the red X's that appear in my table of contents (TOC), and I'm hoping to get some clarity on it. When I autocreate a TOC, it looks fine initially. However, if I add images for the tiles by right-clicking on an item in the TOC, selecting "Properties," and setting a picture in the "Tile Image" field. After clicking "Apply," I often find that a red X appears next to the item. I can't identify a consistent pattern or specific action that triggers these X's. It seems that the red X's tend to show up when I make changes to the properties, such as setting the source images for tiles, after the TOC has been generated and saved. The frustrating part is that they rarely go away. If I delete the TOC and create a new one, it comes in without the red X's, but then I have to go through the process of setting up all of my images again. It's baffling to me what the red X's signify, It's rea

I am using RH 2022.5.28 and generating frameless output.  I want a user to be able to find via the Search a topic that contains a search keyword (whether the keyword is one word, such as 'POS', or a multi-word keyword, such as 'point of sale') which appears as part of a comma-delimited list (no quotation marks around the individual keywords) in the content section of the search-keywords meta tag in the header but not in the body of the topic.Using the generated output, if I search for the topic by placing the keyword within quotation marks (e.g., "POS" or "point of sale") in the Search field, the system does not find the topic. Should it? I was expecting it to.Using the generated output, if I search for the topic without placing the keyword within quotation marks in the Search field, I get a LOT of matches, which do include the topic, but may bury it so deep I am not likely to find it.  When I search for POS without the quotation marks, for example, I get 426 matches: every t

Hello, I feel stupid. This must be the 3th or 4th year I need to do this. Succeeded up to now.I created a new project and included it in the main project (as luggage file).in toc view, created new merged project. got thisthat 6.11 has no hhc extention. Tried different approaches, but got not a different result. When creating the output to MS compiled help, the project does not show in the TOC.Strange...any clue someone?best regardsOlivier

We have never used a map file but we are now offering multi-language help via the web and I believe the best way to support this is by using map ids. However the information on how to do this in Robohelp is sparse bordering on non-existent.  I have created an HTML5 site that has been mapped within Robohelp but navigation using the map id in the url (http://localhost/index.htm?rhmapno=5) provides a blank page. I have spent the morning scrolling round dead links and I hope someone can give me a simple answer.Can I navigate my html5 site using map ids?How do I set this up?What do I need to provide to my developer ?

Has anyone used the Command Line to generate the online help from RoboHelp 2022? For years we've been using RoboHelp 2020 and generating the help from the Command Line as part of our build process. Now we've updated to RoboHelp 2022 Update 5 and we're trying to use the same Command Line commands. We're getting strange warnings (errors?) that don't seem to be related to anything in my content:Warning: Accessing non-existent property 'padLevels' of module exports inside circular dependencyThe interesting thing is that the help appears to generate just fine, but the warnings (errors) are stopping my automated build process. I even tried just running the command to get the manpages - the help - for the command line tool -  robohelp.exe --cl -?And still getting those strange warnings. So it's gotta be something in the support of the command line tool, and not the content files, right?Has anyone been able to use RoboHelp 2022 Update 5 with the Command Line execution

We recently converted from RH2015 to RH2022. We have a large help system with numerous merged subsystems all pulled together through a parent project TOC. (We followed the video tutorial in setting this up.)Initially, the help displayed correctly through both Windows Explorer and the live product.  Lately, however, it has displayed as seen in the attached screenshot when opened from the live product. Has anyone see this before?  Do you have any idea what might be causing it? The live product is set up so that users can select a button to open help "on this window"  to see help for just that screen, or "open help," which opens the intro subsystem and the master TOC. Regardless of which is selected, the help appears wonky.The first screen shot is from Windows Explorer--this is how it should display. The second screen shot is how it actually displays from the live product.Any help is appreciated!  

Should be simple; can do it in MS Word. I am trying to make the thickness of the "underline" effect greater (e.g., in word, by selecting the underline icon in the font section, you can choose thin or thick, dotted, etc.). I would think that just like "bolding" a selected word makes the letter characters more prominent, you should be able to make the underline effect more prominent.Thanks!

I'm on macOS 15, RoboHelp 2022.5. When I search for a particular string, I get a bunch of bogus search results—files that have been moved, renamed, or are no longer part of the project. If I try to open those links, RoboHelp prompts me to restart. When my colleague searches using RoboHelp 2022.5 on Windows, he sees fewer, but correct, results. I looked in Project Settings but I don't see anything that talks about reindexing. Do you have any suggestions? macOS results (bogus): Windows results (real):