RoboHelp

I've published a RH project in 2 formats - frameless and HTML5 - and in both instances when a user clicks on a search result, the topic heading font size changes. I've gone through all the layout settings and don't see a way to prevent this. Thoughts?I'm using RH 2019.0.14 by the way.

I am currently using Rh Version 2020.3.32.  In my Responsive HTML5 published page, users are not able to search using numbers.  I have pages written with a numbering system.  The number is in the Title, File Name, and on the page itself (see images).  I have added the numbering system as search keywords and that did not solve the issue either.  It is important for my users to be able to search by number.  Can anyone help? Is this a known issue?     

Hi I want to include an Excel Spreadsheet in my pdf and html output. What is the best way to acheive this?I tried saving my spreadsheet as a web page and importing it into the project but the html file just had undefined in it. I copied and pasted a spreadsheet into a topic and that actually worked quite well. But, obviously, you cant sort on the columns.Can you link to an Excel spreadsheet from a RH topic?Thank you for your help

want to understand key differences before purchasing perpetual license version.

Greetings! We've been using RH 2019 Classic for about a year with Sharepoint 2016 on-premise for version control. Knock on wood, it has been working almost flawlessly.  For the past few months, we've been also testing RH 2020 with Sharepoint Online as version control. There, we noticed the following features missing:No way to restore to a previous version of a topic from within RHNo way to even see a topic's history  from within RH (list of the previous versions, who made the changes, check-in comments, etc.) The lack of this CORE functionality left us completely puzzled. And the only remote workaround has been to locate the files in Sharepoint Online and to revert to a previous version there while RH is closed.  Talked to Adobe and simply they stated that these features are not available. I asked them if it's on their roadmap and they said they'll ge tback to me, but nothing so far.  For those of you using RH with Sharepoint Online.....have

Hi, Everyone. I've just started using a browse sequence. It works great when only generating regular output. But if I add Generate Output for SharePoint to my output preset (frameless), the output process hangs on "Indexing references." If I remove the browse sequence, the output generates just fine, even output for SharePoint. Or if I de-select Generate Output for SharePoint, then I can include the browse sequence. This one is time sensitive -- I have a major presentation to do on Monday. Any advice for me? Thank you!

When I import an MS Word file with a bulleted list, the next topic begins inside a bulleted list and it should not. In addition text following a bulleted list is indented when it should not be. Following a bullet list with a table fixes the bullet problems. I remember reading an article about preventing bullet list problems using Word, probably on the excellent grainge.org, but I can't it again and I don't remember it addressing this simple case. I'd say I've overlooked something but this is such a simple case I can't think what it might be. Any pointers or direction would be appreciated. My notes below - thanks for looking. Thanks,Chris  I tested this with a new blank Word document, and created a new RH project. The Word document looked like this. with the "Topic" lines being Heading 1s. I import this document into a new, blank RH project (2020.3.32) specifying Start new topic from style, Word Style, Heading 1, and this produces the 4 topics I'd

Hi, Everyone. I've been testing out the free trial of RH 2020 (2020.3.32; frameless). To do this, I've upgraded a project from RH 2019 (new UI, 2019.0.14; frameless).  After the upgrade, my three buttons no longer work. They seem dormant -- not responding to clicks in any way. (The other 3 buttons, in the right panel, do work.) I've checked the configurations of the filter button in the output preset. Seems no settings have changed. Any advice for me? Thank you! 

Hi Team, I wanted to customize the layout for responsive HTML output, wherein I  want the print option to be disabled. Can anyone help me with this?

Hi, Everyone. In both RH 2019 and RH 2020, what is best practice when assigning condition tags? Specifically, I have two condition tags, based on the role of my end user: ContractorsEmployees The DCF filter is working great. However, I have two questions. Filtering works the same way whether I apply the condition tag to each page in a TOC book or just the TOC book and none of the pages in that book. Which is best practice?If I assign no condition tag to a book or its pages (see screenshot), the filter treats those topics the same as if it had the "Employees" tag assigned. I have a vague memory of this behavior being either a default behavior or a behavior that I've configured. Is it okay to just leave it this way? (The filter is performing the way I want it to.) SCREENSHOT  Thank you!

Adobe's EOL Matrix https://helpx.adobe.com/support/programs/eol-matrix.htmldoes not provide the end of life information for Robohelp 2017 and unless Robohelp Server 9/10/11 and Robohelp 2017/19/20 are the same thing I never got the notice. No one from Adobe Support was able to answer this question for me. 

Hi There,  I've created a project from the beginning of release 2020 (a few upgrades have occurred since). My content is nearly ready for going into translation, so I'm checking the glossary file and the index file to send to the translation agency.  And surprise: the default.idx file is empty, while I have some content in the Robohelp GUI and in my Output....  Is it a known issue? Is there a way to 'regenerate' that .idx file?   I've checked the samples projects: the .idx file of 'Compass travel' looks ok, but the one from 'About Robohelp' is also empty on my side...  Thank you in advance for any hint...     

I'm using Adobe RoboHelp 2020 (Trial) and imported a MS-Word document to test out RH. I'm familiar with the concepts used in RH, having worked with an older version in the past. The problem I'm having now is with custom fonts. My company uses custom fonts called "Facto" which is installed on my PC. When I navigate to C:\Windows\Fonts on my PC, the "Facto" fonts appears as a folder of sorts (font family perhaps?) which contains 12 sub-types, like "Facto Medium", "Facto ExtraBold", "Facto Thin", etc... Now, the problem I see in RH is that only some of the fonts appear to be usable:- Facto- Facto Thin- Facto Light- Facto Medium- Facto ExtraBold All the other font variations appear in the font list, but they simply won't apply to contents when I try to use them.What I also noticed is that all the fonts that won't work are the ones which have built-in "modifiers", like Bold or Italic. For instance:- Facto Italic- Facto Light Italic- Facto Bold- Facto Bold Italic- Facto ExtraB

Hello,We recently upgraded our RoboHelp project files from RH 2019 Classic version to the RH2020. Our projects include few topics that use the twisty.js file implementation with expandable drop-down hotspots. The files include a long list of items. Using the Show All/Hide All button, we can expand and collapse all items on the page in one go.Post-upgrade, the expandable text for single item works. But, the twisty implementation has failed. The Show All/Hide All button isn't working. We tried to implement the same in RH 2020 using the new twisty file. But once we insert the button, it gets added to each and every item on the page and not as a single button for the entire page. Is there a workaround or any other setting that we are missing out?

I currently have Robohelp 2017. Is the upgrade from Robohelp 2017 direct to Robohelp 2019? Do I just run the 2019 installer? Where do I download Robohelp 2019 from?

I'm looking for a solution to use and publish 3D content with RoboHelp, something like FrameMaker does with U3D.I've been searching some time and I do not find very much about it.Does anyone have experience with this topic? Thank you in advance for your support!  

Dear support team, I'm using Robohelp 2019Is it possible to generate a single self-contained .HTML file with all the support files or resources embedded like a "save as" file ? 

Hi, Everyone. I suspect I'm just doing something wrong in generating a report. I want to see which topics have which condition tags applied. But the Topic Properties report indicates that none of my topics have any condition tags applied. This is incorrect. Most do. Any advice for me? Thank you!

We host our HTML5 help projects in the cloud. My cloud team tells me that the hosting service is unable to identify .htm files and they need .html files instead. I tried to convert the files manually using a tool; however, the pages broke when I tested. Is there a way to generate the entire project with .html files in RH 2019 (new UI)? I saw a post on this topic, but that one referred to a much earlier version of RH with no straightforward solution. 

Hi guys, I'm using RH2020 2020.3.32. I added custom font like in Peter's guide using the "@font-face" feature. It works for me in topics, but in homepage they are not displaying correctly in PC's without this font installed locally. This is how it shoud be (when font is applied correctly or when ran from pc with font installed) This is how it looks on another pc (font enabled)   Interesting fact: if I disable font in web console, the font will be changed to a different. This is how it looks in another pc (font disabled in web console) This is how font is specified for a title This is css:      

Could someone please tell me if it is possible to import a Dr. Explain project to RoboHELP? It's a .gui file. I'm beginning to think it's not possible, but it'd be useful to get a definitive answer.

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Using RoboHelp 2017 and 2019How does one put constraints on a RoboHelp topic for the HTML Text <normal style> to wrap at 8.5 inches without putting it in table. I create a new project, and added a first topic. As I type the text keps going on without wrapping. Is there a code that can be added to topic in Design mode for the HTML to wrap?   The outher issue I have is....I want to create an alphattical list in a table, in the format:a).abcabcabcb). abcabcabcc). etc.I tried creating a milti-level list style, but the text does not wrap, it displays as...a). Do you want somecoffee? The text string displaying coffee, is part of a.)  and should align as follows, but it doesn't and I find no setting in style>edit, to align it.a). Do you want some      coffee? Thanks in advance. Assistance is apperciated. 

RH 2019 Review – Version 14.0.8For anyone interested here's my review of RoboHelp (RH) 2019 Update 8. Note that I posted this earlier in the week on the old forums but it didn't come over with the new forum changeover. So here it is again, with some minor updates. And speaking of the old forum (sigh)... I don't like what I've seen so far in the editor to create new content for the forum. First off, I can't indent text! We all know white space is good for readability. Secondly, I can only use this ugly serif font, Times New Roman or whatever this is. Thirdly... okay, I'll shut up now. This isn't a review of the forums, but perhaps I'll do that one in a later post.) About this ReviewI did this review to determine if RH 2019 offered significant reasons for me to upgrade my software and my projects. I'm currently using RH 2017. I downloaded the trial version (14.0.8) about a month ago and started comparing it against the latest RH 2017, listing the things I liked etc. B

Hi everyone, I just upgraded from RoboHelp 2015 to RoboHelp 2020 and I'm really struggling with it.  It's so different than the Classic version.  I have many existing numbered and bulleted lists.  I was using a custom image as my "bullet" in RH 2015; but that did not come over in the upgrade.  Not only that, but my lists are not indented properly and some have two bullets on one line.  But those are other problems! My main question is...Does anyone know how to simply indent a bulleted list?  You used to be able to just click the Indent button on the toolbar, but that button no longer exists.  Here is the list I am trying to indent.  I want the list indented under the Special Notes heading.  I have many lists similiar to this that I need to indent.  I did see the "Alignment" option once...under the Properties panel, General tab.  However...I cannot get it to come up again and do not know how I got to it.  I have tried tuto