RoboHelp

Can we add a short feedback form to the Frameless or Responsive HTML 5 online help output?Perhaps a small form with 1 or two questions about the help content in general. Is that possible?Any idea how to set it up and how can the responses be collected?

Hi, Team is building a reverse-engineered RoboHelp file that uses a lot of images. The rebuild RoboHelp project now contains about 5000 items, most of which are images. Every step in a topic is described with a screenshot that is shown to the user using a dropdown hotspot.   Inserting images took up a lot of our time. We had to search and re-insert the images. We would keep the WebHelp open in the browser, right-click against the image and click Save As to see the name of the png/jpeg/gif and then insert the image using Insert Image function and select the image from within the project folder in the pop-up window that appears, so the path would be  eg. Desktop/RoboHelp Project/image44.png.   The problem now is that for many topics the images are not appearing correctly after generating.   Images that belong to some other topic show up. At the same time, the same topic had displayed correct images in an earlier version of WebHelp.   This version was published wh

Does anyone know if/what Robohelp (2019) uses Creative Cloud Desktop for?   I have a problem that's just started, with it gobbling all my memory and crashing my computer. The CC community advice was to disable it, and I'm just wondering, when I can get IT to log in to my computer, what the implications of disabling it might be.   https://community.adobe.com/t5/creative-cloud-services/creative-cloud-desktop-massive-memory-use-crashing-win10/m-p/11881030#M22045

I'm in the process of trying to figure out how to manage our project in RH2020, after upgrading from RH2015.  I'm currently testing out the RH2020 trial version and am encountering some issues.I've upgraded the project and am trying to import a new word document, with the same document formating as  exisitng ones that were upgraded, and when going through the steps, I get the sussessfully imported message, however the new topic is not reflecting under the contents page.  I was expecting to see the same folder/subfolder format as the upgraded ones, but can understand it may differ as it's gone through a different process (imported oppose to upgraded). Probelm it's not reflecting under the Content list and I can't locate the CH file anywhere.   I fully understand this is most likely user error, as I inherited this project/software, and am trying to learn as I go.   Any assistance you may be able to provide would be greatly appreciate

Making Word output from a simple project. Apply the KB Blank.dotx template, where spacing to 0 before and 10pt after, as shown below. No bullets. When I look at the RH conversion from p to Normal, it shows .001pt spacing after and bullets. (added shot of that below too.) The resulting document uses the .001pt spacing, bullets, which then causes further problems with other styles based on Normal. This happened with several templates. Work around for spacing changed the value to the correct one. And that worked. Settings in the KB Blank.dotx as seen in Word! Very confusing. Very bad. Please shed light on this issue.

I am currently having an issue when using the ‘Collaboration’ feature within RoboHelp 2020.3.32.  My colleague has set up the GitHub connection from his application and managed to create the first commit.  He is able to then pull down the project and has some options available to ‘Push’, ‘Pull’, ‘Commit’ and more.However, I have completed the exact same steps to pull the project down and have managed to obtain a copy of the project, but I am unable to then push any changes back up.  I seem to not have the same options as my colleague has ( Pull, Push, Commit, etc ).  These are the options I have when attempting to use the collaboration feature: ( see image below )  I have followed every step correctly using the Collaborate using GitHub (adobe.com) website help page and I am unable to get this working.  Is there anything I might have missed out? More info below:  I am using the latest version of:   RoboHelp 2020 ( RoboHelp 2020.3.32

Hi, Everyone. I'm trying out browse sequences for the first time (RH 2019, new UI, frameless). When I apply my browse sequence to an output preset and generate output, the process hangs. It gets stuck with the generate dialog open, perpetually indicating the continuing activity. (See screenshot):  When I remove the browse sequence from the output preset, the output generates without any problem. Any advice for me? Thank you!

The previous versions of Robohelp had Captivate so I could save buttons as BMP files. But the 2020 version doesn't come with captivate, So how am I able to cature these files to include in my Help manual.?

My project uses a logo sized at 77x30 px. I'm using this size because it doesn't seem to matter if I change the width in the skin, when I inspect it in Chrome, it says width=30 in body.media-landscape div.header div.logo and I can't seem to change that.  When I generate and publish three versions, Mac, Linux and Windows, in my published versions the logos are very small in Safari, Firefox and Chrome respectively. If I open each version in Chrome, the Windows version is very small, the Mac and Linux versions are larger, the way I want them. If I view my generated Windows output in Chrome rather than the published output, the logo is large, the way I want. Can anyone tell me how to get the logo larger so that it is consistent across any browser and consistent from generate to publish? I had been looking at my generated output locally and thought everything was correct and then when published, was surprised to see it was not the same. TIA

I am new to Robohelp 2019 and developing help for a web based application. Can you please tell me the difference between a Responsive HTML5 output and a Microsoft HTML help output? I do not want my help file to look like a website. I want my help to look like a .chm format with the topics on the left. I will be providing this to my developers with a Map ID file.    Thank you very much. 

I am using RoboHelp server 9.0 to publish my Help with RoboHelp 2017. But now since Flash is no longer supported in 9.0, I want to upgrade it to server 11.0. How do I upgrade ? Do I need to purchase or just migrate the files. Also is Server 11.0  compatible with RoboHelp 2017?

I need to migrate an existing installation to a new host. Though I am able to retrieve the license information of the running hold system, the installation does not proceed, because of an invalid license. The setup says Robohelp 9 32bit server, but the installed version seems to be just Robohelp 9. Was there a difference in versions? How to retrieve Robohelp 9 install files?

Hello! I get the following console errors when outputting Frameless HTML on Chrome:DevTools failed to load SourceMap: Could not load content for https://docs.flightsimulator.com/html/template/Orange/orange.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load SourceMap: Could not load content for https://docs.flightsimulator.com/html/template/scripts/topicpage.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load SourceMap: Could not load content for https://docs.flightsimulator.com/html/template/Orange/orange.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILUREOn Firfox I only get one error about the "orange.css.map". I have done a lot of searching and not found any explanation as to what these files are nor how to avoid getting these warnings. They don't seem to affect the pages, but I'm wondering if they may be related to other issues I have. Does anyone know what th

Hello All, Is there a way to publish a RoboHelp 2017 project to a Salesforce knowledge article? Or do I need to have an upgraded version of RoboHelp in order to do that?

Hi, Everyone. I've created a master page that is causing issues. When I apply it to an output preset, at least three problems result when I serve the help system on SharePoint: My end-user experiences an unresponsive "Expand All" button. (NOTE:  I do not experience this issue via my computer.)My end-user is unable to open drop-down text. (NOTE:  I am able to open the drop-downs via my own computer.)The end-user sees a table-cell border dividing the two-cell table that I've built into the master page. They're not supposed to see any borders. (NOTE:  I do not see the border via my computer.) Also noteworthy: when I generate output with "None" selected in the Master Page area, the issues do not appear. Here's a screenshot of the master page in question (below). Any advice for me? Thank you! 

Hi Team,I am using Robohelp 2019 latest UI since Jan 2020,During that time all the outputs i have generated (frameless, Responsive HTML5, etc.,) went well. Last few weeks i am facing major problem in generating outputs. Those issues are: A. Framless Output issues: (PFA)------------------------------------1. Tiles icons (.png) not loading. Cross checked the same in Templates folder images are available,2. Header and Footer fonts allignments are not inline,3. Left Panel contents allignments are not inline,4. Container Background images are not proper (radius value is taking by default)B. Word and PDF Output issues:-----------------------------------1. Except Contents. Index and Glossary are getting generated (.doc and PDF) same has been attached in attachments.Note: Everything is working fine only with Adobe RoboHelp Sample Project. kindly guide me on this.

Once i create my topics in robohelp, is it possible to publish in my wordpress blog??If yes, do i need to download any special plugin for wordpress??

My robohelp version is 2020.3.32. SupposeI have created topic Test.I have a  wordpress blog www. test@wordpress.com I goto Output andWhich ouput preset should i choose?Do i need to create any connection profile?Where should i configure my wordpress site address in RoboHelp?Do i need to configure any other settings in RoboHelp? Is it even possible?Thanks in advance

I've been using RoboHelp Classic 2019. Once I choose HTML5 as output it creates a Responsive HTML5 folder in the SSL folder, so far so good. However, I used to generate CHM of this help (so long ago) and I've had IDs attached to each topic (so that my help it was a context-sensitive help). My doubt is "How can I keep it with HTML5? How can I not lose my IDs for keeping it?". Because when I've generated I didn't find my Map of IDs list (my .H file), so I don't know how to do it. Maybe you can help me, thanks in advance!

I inserted several bookmarks into a snippet content and then created hyperlinks targeting these bookmarks to facilitate navigation on the page (hyperlinks are placed on top of the same snippet content). The problem is that when using these hyperlinks on pages (after generating layout output) using the snippet content, I get an error message indicating that target is not find (the address mentionned is .... /!SSL!/FlashHelp/#bookmarkname). I have two questions : 1- Can we insert bookmarks within a snippet content? 2- Can we create hyperlinks targeting bookmarks where both elements are on the same snippet content? Thanks. Jean Laurier

This apparently has been a long-standing issue.   I ee a prior post on the subject here in relation to RH 2019 but I see things have not changed since then. This is a defect in the product and I think a fix should be a high priority. The problem:  We have multiple authors working on th same RH project.   I use MacOS, the others are Windows.   In the output presents you currently must enter a full pathname for the favicon and the output directory fields.   If you try to enter a relative path name (such as "../output/pub1/") you actually get an error message that this is not allowed. On the Mac full pathnames start with "/" and on Windows it starts with a drive letter like "C:/".   So Mac Users and Windows users cannot use the same presets. More than that, if the output directory is in a user directory, the path name will include the user directory root element.   So presets cannot be shared for that reason as well.   The soluti

Hello, From my experience, the tags <b></b> or <i></i> are not rendered into the PDF output. Therefore I created a style 'Bold', which creates a <span> tag in the html source code each time I need to bold a word. I think that <span> tag can be annoying when exporting to the Xliff format for the translation agency.  Indeed, in the translation tool, the xliff shows very long <source> tags with ids that make it quite unreadable... ----------------------------------E.g.  <source xml:space="preserve" xml:lang="en-US"><g id="/html[1]/body[1]/p[3]/span[2]/" ctype="x-html-span" equiv-text="span text"><g id="/html[1]/body[1]/p[3]/span[2]/span[1]/" ctype="x-html-span" equiv-text="span text"><g id="/html[1]/body[1]/p[3]/span[2]/span[1]/#text[1]/" ctype="x-html-text" equiv-text="text">Hello</g></g></g><g id="/html[1]/body[1]/p[3]/span[3]/" ctype="x-html-span" equiv-text="span t

Our RoboHelp project is under source control and ideally we would like our generated output to appear in a folder relative to where the .rhproj file is located. Robohelp 2019 does not allow relative paths, which is a pain if multiple writers are working on the project (they have their own copies, and the project is under source control). Any workarounds other than a directory symbolic link?

My question involves importing a FrameMaker or RoboHelp project into Madcap Flare.In the past, I produced my documentation as follows:* Content was generated in FrameMaker. A PDF was generated using FrameMaker.* RoboHelp was linked to FrameMaker. Content from FrameMaker was automatically updated in RoboHelp. WebHelp was generated using RoboHelp.The content in both FrameMaker and RoboHelp was identical.I now want to import that content into Madcap Flare. Here is my question:* Is it better to import the content from FrameMaker into Flare? Or from RoboHep into Flare?In other words, what are the pros and cons of each option?Thank you for any comments you can provide!Keith

Hello Team,My teammate and I need to collaborate on a couple of projects, and want to start using RH2019 (Reimagined) and SharePoint Online for source control.Source RH version: RH2019 (Classic)New RH version: RH2019 (Reimagined, V2019.0.14, the latest patch)SharePoint version: Office 365 The following is some information and issues we have run into during the Connection Profile creation:We upgraded the project to RH2019 (Reimagined).We made some CSS/Master page updates, generated the Responsive HTML5 output and decided to upload the project to SharePoint. We consulted with the RH2019 online help doc (https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/sharepoint.ug.html) and determined that we first need to create a Connection Profile to establish our connection to SharePoint.When we attempted to create a Connection Profile, we experienced different results. I am able to sign in to SharePoint and create a connection, but my teammate is NOT and received an error t