RoboHelp

I have 15 help files to upgrade. I got to my last help file for upgrading to RH2020 and RH will not upgrade it. It works fine in RH2019. The message I get isIf I Restart RH and try again, I keep getting the same error. The only thing different with this help file from the rest of them is that the project was renamed in RH2019. However RH2019 handled it flawlessly. Does anyone have any ideas why this one may not be working? This help files does require frequent updates, so I would hate to go back to RH2019 (yet again) for one help file. I have kept all the RH2019 files so I can go back.thank you to anyone that responds.

Suddenly I am getting RoboHelp 2019 connectivity issue with SharePoint. Getting the following error: As mentioned in other posts, I am working in an organization where I've whitelisted the required URLs (i am able to access them via browser). I can also access the sharepoint with web browser but having issue with RoboHelp.If you know the reason for this or anything that we can troubleshoot, please share. Thanks,Ahmed

HiIn Dialogflow, I imported a Small Talk prebuilt intent to the Agent created as part of my RH 2020 project. But for some reason the Chatbot did not identify the intents imported. The Chatbot only identified intents created as a Microcontent in RH. Couple of questions regarding Chatbot:Is the Chatbot configured in RH only to identify intents created in RH? or is it possible for the Chatbot to also identify intents created in Dialogflow? Is it possible for the Chatbot to display a welcome message as soon as the user clicks the Chatbot button? Do we need to configure this in Dialogflow or can it be done through RH?

Just getting started with RoboHelp 2020 - was using a much older installed version (10) - upgraded the project (was XPJ format) - when I generate the Microsoft HTML Help output (CHM File) - the browse sequence pane (prev/next buttons, icons for every TOC entry) appears, and I would like to hide this and it not be in the output. How do I go about doing this?

Hi, Everyone. In RH 2019 new UI, I'm having trouble creating a multi-level list. I'd like it unordered/bullets.  I select the list text and click the multi-level list button in the toolbar.  Then, to create the sub-level list, the RH User Guide says to either press "Tab" (which does nothing) or use the "increase indent" button, under Properties > Alignment. But that indents the first line, only;  the indent is teensy-weensy; and the bullet doesn't move, at all. (See screenshot.) Plus, the bullets I've chosen are glitching -- giving me both numbers and bullets. Thank you! SCREENSHOT   

When I try to view Frameless output generated from RH 2020 in Edge, the topic content does not appear. This has happened with Studio, Orange, and Top Nav skins. But what is maddening is that this happens on my work computer but NOT on my home computer. This does not happen with any other browsers. I wonder if there is some setting I need to change in Edge on my work computer? 

We are excited to announce the new release of Adobe RoboHelp Server.  Try now: https://www.adobe.com/products/robohelp-server.html Register for the launch webinar here: https://say-hello-to-automated-multichannel-publishing-and-diy-hosting.meetus.adobeevents.com/ For product help, visit https://helpx.adobe.com/support/robohelp-server.html

Hi all,I am using RH 2019.0.14 new UI. I have included a PDF-file to my project, added it to my TOC and created a Responsive HTML5 output. I did not activate the checkbox "PDF" to be excluded from search in the output configuration. However, neither the file title nor the content of the PDF are considered in the search and returned as result. I also tried this with a PDF that I had created out of Robohelp, still no success. Is it not possible in general to search attached PDFs in HTML5 output? Or does anyone have an idea what I am doing wrong? Thanks in advance for your helpKarin

I'd like to change the responsive sizing of the logo in the header of the Azure layout.  I'd like to change the placement of the Title in the header.  I've tried using CSS overrides but nothing seems to work.  Is there a magic trick to alter the CSS for the header section?  This would be for the Mobile and HTML5 output.  I see a layout.css in the compiled output, but I can't locate the layout.css in the project.

Hi Team, I have imported the word document into the project, copying the word styles to RoboHelp and I'm unable to view the list of topics under the project files and therefore it is not reflected in the Responsive HTML output. Can anyone help me in this?

I did the following to make RoboHelp Source work with Azure DevOps Git... To setup source control with Robohelp, perform the following actions:Create a Master repository location in AzureDevOps.Clone the Master repository location within your local machine.Set your Robohelp Project file to the Master repository location within yourlocal machine.Save your Project file.In Visual Studio 2019, Team Explorer, click Show Folder View.Right click the .xpj file and then click Open With.In the Open With dialog, click Add.Browse to the Robohelp.exe file to select it.Highlight Robohelp in the Open With window and then click Default.Right click inside the Solutions Explorer and then select Go to Git Changes from the shortcut menu.Highlight the appropriate files and then enter a Branch comment.Select Commit All and Push to check-in the files to the server.Suggestion:  Use Staged for specific files.

Hi, Everyone. Can anyone tell me how to upload Articulate Storyline files to RoboHelp 2019 (new UI)?  There's lots of instruction on the Web for older versions of RH, just not 2019, new UI. And are their options for displaying the Storyline content -- I mean, embedding within a topic vs. making the Storyline content its own topic? Thank you!

Hi,The files are created with previous version, now when with RoboHelp 2020, am trying to open .xpj files, they arent opening. Need help urgently.

RH 2020 is hanging during output generation at "Copying asset files". I have to close out of RH to clear. I have applied the recent RH 2020 update but that didn't fix the problem. The problem seemed to happen when I used @11220649-face in my css. I edited the css outside of RH. (I'm trying to embed my font into my project so it will show nicely even though the user doesn't have the font.) When I removed the @11220649-face code from the css I still got the same problem. I had to reuse an old css file to finally get the project to generate successfully. I'm using Frameless output preset and it seems to happen using all skins. I have two projects that this has happened on. Anyone else having the same problem? Anyone have a solution?

We are fairly new to RoboHelp and are still trying to learn. I'm trying to figure out how to get a cover page to show as the first page of my pdf output. I've added a cover page to the "front matters" and after that is my TOC page. When I go to generate the pdf output, I see the TOC on page 1. Is there some hidden setting somewhere that I'm missing?

On both the Adobe help docs for Robohelp (here: https://helpx.adobe.com/in/robohelp/user-guide.html/in/robohelp/using/translation.ug.html) and on an independent site (here: https://www.grainge.org/pages/authoring/rh_tour/rh2020/authoring/translations.htm) it talks about clicking the Translations button in the author section on the left of the IDE. However I don't see this option in my project... So, do I need to configure something first to get that option? Has it been removed? The Author panel for my project looks like this currently:  

Is it possible to define the resultant page size when a single topic is "Saved as PDF"? The default seems to be A4 and I can't see any way to change it. 

Our online help uses context sensitive help with MapID numbers and names to retrieve the correct topic. We want to create one topic to be used for multiple screens and be retrieved by multiple mapIDs. Is there a way to do this in RoboHelp 2019 Classic? I use the h file and alias file for assigning mapIDs, but I don't currently do anything outside of the mapID tool in RoboHelp.

In RH 2019 Classic, I had a batch file that used RHCL to generate 40 help modules in a row. In RH 2020, I have adapted the file to use the new batch syntax (--cl), but it hangs after generating the first module. It looks like the program never exits, so it never moves on to the next command... My new batch file looks like this:"C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl "C:\technical_documentation\sophis\online_help_74\master_74\master_74.rhpj" -o "InvestOLH" -p "C:\ioana\help_builds\value_rh_2020" "C:\Program Files\Adobe\Adobe RoboHelp 2020\RoboHelp.exe" --cl "C:\technical_documentation\sophis\online_help_74\basics_74\basics_74.rhpj" -o "InvestOLH" -p "C:\ioana\help_builds\value_rh_2020\mergedProjects\basics_74" The master_74 project gets generated succesfully, I get the following lines in the log... and it just stops there.[...]Updating mergedProjects/user_rights_settings_72/whatsnew/whatsnew.htm...Applying screen layout page (Topic) to topics..

I heard from a colleague that RoboHelp is retired. Can anyone confirm that or set us straight?  Not trying to start a rumor mill, rather I am trying to find out if there is just a misunderstanding in-house and clarify. Thanks!

Our programmer is telling me that he is getting the following script error when trying to test out the final project files. When I test the output myself, I am not getting the script error. I don't know for sure what I am looking for in the code. Any help is greatly appreciated.This is a RH2020 project. 

We have published Update 1 for the latest release of RoboHelp. You can download the update from https://www.adobe.com/support/robohelp/downloads.html.  Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

Are there any known issues when trying to generate word output in RH 2020 New UI from projects that have been upgraded from RH 2019 New UI ?  I have two seperate RH 2020 projects that I upgraded from RH 2019 that I cant seem to generate word output for. One just has the "starting generation message" for ages and nothing else happens and one starts the generation and merges all the files and then just fails to generate.  I am able to produce word output from a new project created in RH 2020.

Hi. I was just upgraded from RoboHelp 2017 to 2019. I obvioulsy have user guides created in the 2017 version that will have no problem being upgraded to 2019. However, I have one set of guides that I had to generate Web Help for. I do not see this this as a type of output presets in 2019. What shall I do in order to still provide the right file format for these guides? One other question: I am seeing information online for RoboHelp 2019 Classic. Is this a different verison of RoboHelp 2019? Thank you,Michele

How do I get RoboHelp 2019 downloaded on another computer? Who do I get in contact with for the key and download link?