RoboHelp

When generating outputs contains multiple topics like below, only Topic1 is showing in outputs. I've confirmed this behavior in .chm, HTML5 or PDF and all of them does not showed second topic. Is there anything I'm missing to do..? I'm using update 14.  

In Robo2017, I could right click a conditional tag and select the Used in tab to see what topics used the conditional tag. I can't see this functionality in the latest Robohelp. Is this available anywhere?

It looks like my company may have some training budget for next year. Can anyone recommend some UK training courses on Robohelp 2020? I have been using RH with the new UI for about 6 months now, so I feel I know the basics. However, I would love more help on master pages, skins, optimising and managing projects for online output, creating css styles and using stylesheets.

Hi Support Team,   I am really fed-up with the RoboHelp tool. Post to the output generation i cant able to view only blank home page File 1 PFA,   Also, I see in Task Manager (Background Processes) so many are running in background File 2 PFA,     Even though i ended those background processes and restarted the tool and PC. i am facing this issue. Kindly help me to fix this issue.   Regards, Shyam S          

I see a lot of answers that state something is in version 2020 but not in 2019.  My question is, should version 2020 be what we use instead of version 2019?  

I'm getting a Word Output Error "Failed to copy /xxx/xxx.png" see screenshot.   I can hardly believe variables don't support images. We had different versions of the product and will have to use variables in our templates/books to include the proper image variation using variables. I know how to use a conditional but this is much more work than using a variable because I have to do it in every instance on every page instead of just referenceing a variable that I name "mobile icon" vs. "web icon", and yes they are different for the same control, so we need these to swap out and manage them from one location not all over the place.    Please suggest any workarounds.     [Attached image added to post as an image by moderator.]

Hi, Everyone. This isn't really a question for the forum. I'm almost postive this issue is a software issue. So, I want to contact Adobe.  It used to be easy to contact Adobe for software problems. But I can no longer find any way to contact them. Can anyone tell me how? My multi-level list style is malfunctioning. It actually isn't functioning, at all. I apply the style, then select the text I want to be indented as a sub-level, and finally press Tab. But nothing happens.  Also, another malfunction is the default style has a bullet superimposed by a number (screenshot, below). I can fix it in the CSS editor. But even after saving, it goes right back to the bullet superimposed by the number. thank you! SCREENSHOT

Hi, I just started having this problem where, when the doc's browser window is made smaller, I lose the index icon.  It just disappears.  Other icons, such as the TOC (3 lines) and Search remain visible and in their correct location. I'm not sure what has changed, other than I was having computer issues.  I can reproduce this on a re-generated project which did not previously have this issue.  For example, Version 1 index icon displays correctly, Version 2, 3, 4+ index icons do not.  When I open Version 1 and regenerate it, the problem now appears.  I did not change any settings and I can't remember the last time I went into the skin or screen layout folders. RH 2017 13.0.2.344, Responsive HTML  If I have to reinstall RH 2017 again, is there anything I should do with my files beforehand?  I've always just upgraded, never re-installed.  (not sure there's a difference in procedure, but I needed to ask!) Any ideas about

I generated Output as Word Document. When Word is opened and the document diplays, the bulleting is offset from the text. I cannot figure out how to correct this. 

Here is my PDF output:Here is my master page when I preview it in Robohelp: I've tried putting my line breaks in but I cannot get the text to move down. Do you have any advice about how to correct this? 

I upgraded a project into RoboHelp 2019. I am on a topic that contains bookmarks. In the previous version, if I clicked on a bookmark, it would take me to the area on the page. Now when I click a bookmark, it opens a new window and goes to the area on the page. So essentially I have two of the same topic open.  How do I control the bookmarks to simply go to a place within the topic? Thank you. 

Since W10 update yesterday when I compile my Robohelp 11 project search comes back with Failed to initialize database.Any ideas?CheersMax

Updated a Webhelp project originally created in RBH 2014. I have version 2019.0.14, using the new UI (not classic). In addition to keeping the Webhelp version of this fairly simple Help project updated (TOC, Index, maybe 20 total topics, nothing fancy), I also now need to create output that will work on mobile phones and tablets (Android and IOS). I should preface this by saying I'm not a RBH expert or advanced user...I rarely need to use RBH. For the mobile device outputs, creating apps for the Apple and Google stores is NOT an option, not wanted by our Developers. So I'm assuming I need to use Multiscreen/Responsive HTML5. I'm working my way through Peter Grainge's RoboHelp Tour. But in the meantime...I saw something in there about taking a look at the error log if Generation fails. I looked and the generation stopped either during or before the Index was "processed." It appears to have processed all the topics, but stopped after/on the Index. Is that of any significance? Any other t

I just "Upgraded Project RoboHelp Classic project" I went to the first topic I needed to update and the some of the bulleted items have an extra bullet. I removed the extra bullet but it removed them all. Now when I try to reinsert the bullets and tab to place the words where I want them, the tab key does not work. I tried using Properties/Alignment/Increase Indent but that does nothing. I went to the bottom of the topic to see if the tab key or Increase/Decrease Incdent works, but nothing happens.  I am afraid to do anything else for fear of really messing up the guide I am working on. I've never experience issues when upgrading a project to a new version in the past. I really hope I don't have to recreate this project from scratch as it very large. Thank you.

I created a project. I first had images saved as .jpg. I deleted all the .jpg images and then took new screen shots and saved them as .png. One one topic, the images are not displaying on the output. I deleted the images and reinserted them. That did not improve things. I then deleted the images from the Images folder within RoboHelp and reinserted them and then put them on the topic. Here is my topic: The images display when I preview the topic: This is what I'm seeing after I generate the output:Here is the HTML for the number 5 image:I am seeing a yellow triangle with exclamation point in it but it's also appearing for every image I have in my project so I'm not sure what that is about. Your help is appreciated. Michele

Here is my conditionalized text in RH:It displays correctly in the preview:Here is my condition expression:Here is my pdf output:  

In a 286 page guide, publishing to Printed Documentation (PDF), noticed that the output went from 286 pages to 383 pages. The last 97 pages were duplicates of pages within the 286 original pages. Tracked down the cause: in Printed Documentation>Content there is a checkbox for "Include all referenced topics." Uncheck it, and the PDF output returns to 286 pages, the correct number, and no duplicates at the end. Since this guide project has several cross references to other topics within the publication, I suspect that if the checkbox were checked (which may be its default), these duplicate 97 pages are added at the end of the PDF. Maybe to assure that cross-referenced topics are included in the output, although, in this case, all of them were already appearing in the first 286 pages? A complex project, with output to PDF and online/HTML5, with separate TOC's for printed and online/HTML5, plus the latter using condition tags to exclude topics from a preview version that

When our QA people call up our RH project and click the Search button, they get this message:Object doesn't support property or method 'forEach' Can anyone tell me what this means and how to fix it? Thanks

Created a new project and imported topics. When I generated and viewed the output, the table of contents displays on the right side instead of the left. How do we control this?

HiMy Robohelp 2017 - Stylesheet, Style dropdown box and font dropdown box is flashing continually flashing.  I am unable to make a selection as it continually flashes.Is there a solution to this problem.  I never had this issue in the past.ThanksMarylyn  

Hello,The Azure_Blue layout that Robohelp 2015 provides works perfectly for my purposes, except the header. The generated content will be embedded in a web portal that already has a header of its own. I can make the background, font, and the logo white - making the header "invisible". But the empty space still looks too awkward. Plus, the sidebar already features a search function, so the search field in the header is unnecessary. Any help would be much appreciated! Thank you.-W

I am using Snag-It to take screen shots and saving them as .jpg. I then upload them into RoboHelp.  Does RoboHelp 2019 accept other formats for images? Thank you. 

I set up the Responsive HTML5 Layout and set the skin to Azure Blue. I edited the skin and went to Header. I uploaded a Logo. I also set the Glossary to None. When I generate the output, the logo does not display and the Glossary icon does display. Please explain what I've done incorrectly. Thank you. 

Hi,  Is there any way to turn off responsiveness for a Responsive HTML5 output in Robohelp 2019 Classic?According to one of Peter Grainge's articles (https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_webhelp.htm), this is possible in RoboHelp 2020 with a simple click, but for the moment I would need to know how to do that in RoboHelp 2019 Classic. Thanks!

Hello RoboHelpers! We're using the latest version of RH 2017. We're re-designing our intro / default landing page that our users come to in our large HTML5 merged help system: Here's our Help in its full context view:https://docs.hexagonmi.com/pcdmis/2020.2/en/helpcenter/index.htm?#t=mergedProjects%2Fhelpcentertopics%2Fintro.htm Here's our Help if you open just the intro page in it's own tab:https://docs.hexagonmi.com/pcdmis/2020.2/en/helpcenter/mergedProjects/helpcentertopics/intro.htm What we're hoping to accomplish:If it's possible, we want to somehow add the layout's Search bar directly onto our intro/default page... like in this admittedly rough mockup when it's by itself:The idea is to make the Search bar more prominent.We're not against getting into the code and customizing things to do this, but we don't want to to spin our wheels if such a thing is not even possible. As a test, I found the area that holds the search bar is in the auto-generated index.h