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marinaf95713119Participating Frequently

RH 2017 - Opening a page in a new tab makes viewport tag not being set anymore.

I was notified by Google about a Mobile Usability Issue for my RH 2017 project (Responsive HTML5 output with Indigo Layout) because viewport tag is not set (for all pages).If I navigate the TOC, each page is correctly open with the viewport tag set<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=3, user-scalable=yes">, but if I open a page in a new tab, the page is shown as a standalone html page (not in full context), and the viewport tag disappears from html source.Is there any way in RH 2017 to set viewport tag as default for pages open in new tabs? Or, as an alternative, is it possible to open pages in a new tab, in full context? Thank you.

sharadav59133182Inspiring

No Search Results in Classic RH 2019 after upgrade to latest robohelp patch (2019.0.13)

Hi All,I updated robohelp to the latest version 2019.0.13. I am so glad to see that they have fixed the issue I had raised for Adobe 2019 FM Book and RH Linking Issue   However, after this update, search is not working on projects created using Classic RH 2019. It simply does not yield any results. Has anyone else faced this issue. ThanksSharada 

ITG TWParticipant

Mapping problem

Hello, i am using RoboHelp 2019 to write technical documents and to creat webhelp files for e-services. I connected each file with its service using the map ids (page ids), but the weird thing is that when the files were generated and deployed on the site the online help page only opens the defualt page not the online help page for the selected service. Am i missing something?   

ankit.ramanParticipant

How to modify the contents of javascript files through RoboHelp.

I have a class named eHelpDhtm.js, which is dynamically generated by RoboHelp and I can't modify this file.If I will modify these file contents then  next time when this tool will run then changes will be overwritten.My issue is :when I am scanning my whole project through checkmark, I am seeing vulnerability related to DOM XSS attack.Below is my code snippet:function PopupMenu_InvokeReady() { if (gbWndPopupLinks != null) { gbWndPopupLinks.document.open("text/html"); gbWndPopupLinks.document.write("<html><head>"); if (gbBsNS2) { gbWndPopupLinks.document.write("<base href=\"" + location +"\">"); } return true; }Here the faulty line of code is:gbWndPopupLinks.document.write("<base href=\"" + location +"\">");I want to change it like below through RoboHelp:gbWndPopupLinks.document.write("<base href=\"" + HttpUtility.HtmlEncode(location) +"\">");If RoboHelp will generate above changes then my issue will be resolved.Can anyone please help me

deeptik23079438Community Manager

Update 14 for RoboHelp 2019 is now available

We have published Update 14 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

deeptik23079438Community Manager

Update 14 for RoboHelp 2019 is now available

We have published Update 14 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html

sharadav59133182Inspiring

FM Book - Robohelp 2019 - Table Issues

Hi All,The workflow am using is:Link FM Book to Robohelp.Create master page, and add the custom CSSTag the master page, and publish help The rest of the content is appearing as expected. But tables look bad. There are no borders, no alignment, etc. Can you please help me to fix the table issue. ThanksSharada 

GloriaegParticipating Frequently

Table of Contents

I'm using RoboHelp 2019 Classic.  I have a TOC for a procedures guidebook that I made considerable changes to.  When I publish the output using Responsive HTML5, the index-1.aspx file doesn't incorporate the changes I've made to the TOC. The HTML file does have the changes but we use  the aspx file. What steps am I missing?

anna.walfridsonKnown Participant

Issues with strange letters in Microsoft HTML output

I bought 2019 but now I've got some issues with strange letters in the HTML output. I've got the swedish version and we have the letters åäö but its never been an issue with the older version we had. And its just under the search-tab. Do you know how I'll fix it?

AthensSlimInspiring

Managing table column widths via stylesheet

I would like to be able to individually define the width of table columns using a stylesheet, however it seems that because of the way that Robohelp 2019 creates tables this is not possible without modifying the HTML each time.  For example, if I create a three-column table, a <colgroup> is generated automatically in the HTML to force those columns to be equal widths.  <colgroup> <col style="width:33.33%" /> <col style="width:33.33%" /> <col style="width:33.33%" /> </colgroup> If I attempt to apply a column width in my stylesheet, nothing happens. Note that in my testing examples I've also added color in, but I don't really care about the color in my use case; I'm just doing that as a sanity check. table.test col:first-child { width: 10%; background-color: #ff0000; } table.test col:nth-child(3){ width: 40%; background-color: #00ff00; } The background-color is applied, but the column width

eci_ryanParticipant

Design view - Text disappears when a conditional build tag is applied

This just started happening in every help project (existing and newly created projects) -- in Design view, all text that has a conditional build tag applied is invisible (has vanished).In HTML source code view, I can see the text and the tag (for example: <?rh-cbt_start condition="Print" ?>Help<?rh-cbt_end ?>).In HTML source code view, if I remove the conditional build tag and switch back to Design view, the text reappears.Because this is happening in all projects, it looks like a global setting, but I cannot find the setting.Can anyone help with this?I am using RoboHelp 2017 (13.0.2.334) on Windows 10 Pro version 1709

JGaf10311788Inspiring

Need help finding information about a closed bug

Hi, In February 2018, I filed a bug with Adobe about a search issue with RH 2017,  Search doesn't work properly when a search term contains the % character  (RH-1377) In December 2019, I received an email saying it was fixed.  There was no indication of what version it was fixed in, except "update 10".  Update 10 of WHAT?    Yesterday, I downloaded a trial version of RH 2019 to test a few things, including this bug and another bug I filed.  So, I upgraded my RH 2017 Responsive HTML project to RH 2019 Classic, and regnerated the doc.  This bug does not seem to be fixed!  However, the text of the email suggested I needed to define some parameters.  Can anyone tell me where to find "Preset -> Search Tab" from the Adobe's comments : We have fixed this issue. To fix this a checkbox and a text field are added in the preset->search tab. The text field contains characters that should not strip off while

stephenb56104941Inspiring

Transparent rectangle across all images

In all of my Robohelp content, there is a transparent rectangle/square that appears on all of my images.Please note that all my Rob help content are linked to my Framemaker source material. In Framemaker, I do not see this same rectangle/square. See image below... How do I resolve this issue?

AnahidMAKnown Participant

Can I link a baggage file to an image? Robohelp Classic 2019

Hello! I hope this finds you all healthy and safe during these horrible times 😞 I have a ridiculously large flowchart that I cannot make any smaller. I decided to insert it as a baggage file into my topic using an image map, and allow users to download it. The process is very unlikely to change.  I inserted a smaller image into my topic, and wanted to allow the user to click on that image to download the fullsize version. But it does not seem to work. I can have them click and view a larger image of the flowchart, but that is not my desired outcome. Is this possible? Or do I have to settle? Many thanks,Anahid

CarrieWilkeyParticipating Frequently

Deleted RoboHelp Files Continue to Show Up in Search

I have deleted specific files from a RoboHelp project (deleted from project files and TOC). When I generate that project and search for those deleted files, they continue to show in the search. Do those files need to be removed from another folder, too? Thank you.

martinl83372021Inspiring

Floated image overlapping other elements

Hi, Everyone. Having two issues with floated images overlapping with other elements: Floated to the right, the image overlaps with headers (Screenshot A)Floated to the left, the image overlaps with bullets (Screenshot B). Can someone please tell me how to finesse this? Thank you! SCREENSHOT A SCREENSHOT B 

marcquesd85662268Participating Frequently

Frameless output: floating table column headers with postion: sticky don't work

Hello, I have several tables where I've used CSS selectors to apply position: sticky to the table cells in the first row of that table. This is a a fairly standard method to create floating column header for long tables where context may be lost. This method works as expected in Responsive HTML 5 output. However, position: sticky does not work as expected when used with the Frameless output type. I suspect this has something to do with the DIVs in the Frameless output, specifically .RH-LAYOUT-TOOLBAR-toolbar-box, which also has position: sticky.  Is there some known workaround to potentially allow floating table headers to work? I've already tried a few JS-based solutions (such as floatThead), but the Frameless output also interacts with those in odd ways. Thank you in advance!

martinl83372021Inspiring

Creating / editing styles vs. inline editing (RH 2019, new UI)

Hi, Everyone. Two-part question for you: For RH 2019 (new UI), is there a resource that can show me how to edit / create styles? I have zero knowledge of HTML. So far, instructions I've seen on this subject go right over my head. Should I, instead, just stick to inline formatting? Or will inline formatting get me into trouble later on? What I want to do:   Insert text boxesFormat imagesFormat text  Thank you! 

kb1107Participating Frequently

Why, after an upgrade do my recent projects fail to display in Classic 2019?

Why, after an upgrade, do my recent projects fail to display in Classic 2019? I have to reload each one using the .xpj file.  Is there a setting that needs set that will avoid this happening in the future?  I hate upgrading!

jigneshs24552355Known Participant

How to insert an external link to a PDF in an HTMl file in Robohelp

I have a pdf file which I would like to link inside an html file. When I generate a pdf output, the link to a pdf should open the PDF.  The PDF file is not on any ftp drive or internet. This file will be inside the same folder as the other pdf.

r.lavioletteKnown Participant

RH 9 - Connect to Word

I'm trying to generate Printed Documentation.  When I do so, .docx is not listed in the "Generate Word DOC" drop list.  When I do select .Doc, I get this message "The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.".I'm using Word 2010 (64-bit) on a Windows 7 (64-bit).How can I fix this?Thanks!!!

wascyKnown Participant

TextPopup best practice and behaviour

In RoboHelp 2019, in a project that's been imported from RH Classic, there are a number of TextPopups with a hyperlink pointing to:  Javascript&colon;hhctrl.TextPopup('Popup message','Arial,8',50,50,00000000,0xc0ffff)  These require the inclusion of an object in the HTML at the start of the body:  <object border="0" classid="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11" height="0" hspace="0" id="hhctrl" type="application/x-oleobject" vspace="0" width="0"></object>  In the RoboHelp UI, this object renders as a sort of missing flash link:...but it all looks and works OK in published CHM.Is this the correct approach for TextPopups on hyperlink, or has it been introduced from the RH Classic conversion?I can replicate the behaviour on new pages easily enough by duplicating a page or pasting the relevant HTML, but it feels as though I'm probably missing some better approach.Thanks

lsb1098Known Participant

Contents in left pane is empty after generating Webhelp

When I last generated  my Webhelp using RH 2019 Classic, my contents pane had the table of contents. But now when I generate, the content pane on the left side of the page is empty, even though I can still see the TOC in RH itself. I also still see the .hhc file in my src directory. This is what I see online:Any ideas why it would disappear? I did not knowingly change my TOC or generation properties.Thanks in advance! 

AthensSlimInspiring

No Contents or Index in CHM Output

I've converted a Classic project to an RH2019 project, which seems to have gone off without issue. However, when I generate a Microsoft Help format output, I do not have anything in the Contents panel, nor do I have is an Index panel generated, despite having made sure to select Include Index in the Content section of the output preset. Any suggestions on what I should be looking for to resolve this? Thanks. 

martinl83372021Inspiring

How to center an image (RH 2019)?

Hi, Everyone. Can someone please tell me how to center an image?  Thanks!

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